דרושים Delivery Operations Manager M/f/d ב-Tesla ב-Germany, Berlin

The Employee Relations Partner conducts investigations into employee relations concerns and supports overall positive workforce engagement. This position is both hands-on and strategic and requires a high degree of collaboration to provide investigative and employee relations expertise. This is a full-time onsite position.

• Independently conduct unbiased investigations, determine findings, and prepare all required documentation. This includes but is not limited to preparing a clear and concise report summarizing findings of the investigation in accordance with applicable local laws, as well as maintaining case management/tracking tools.
• Conduct in-person, web-based and phone-based witness interviews. Analyze information collected from witnesses and evidence and reach timely and well-reasoned conclusions. This includes effectively assessing witness credibility and fostering effective communication with all individuals involved in the investigative process.
• Maintain confidentiality and sensitivity to all issues.
• Identify relevant investigation issues, potential evidence and investigative actions and identify and partner with other teams as appropriate to ensure follow-up on employee concerns. Maintain consistent interactions with leaders, partners, and employees to help navigate new or critical situations that require ER expertise spontaneously.
• Participate in projects led by the Employee Relations team as needed.

• Experience with workplace investigations (experience investigating allegations of harassment, discrimination and retaliation).
• Knowledge of and experience applying local laws, statutes, which govern employment policies and practices.
• Thorough understanding and application of workplace investigations best practices and standards, including conducting neutral fact-finding interviews, navigating key partnerships, credibility assessments, and maintaining confidentiality.
• Ability to build strong working relationships across all levels of the organization.
• Excellent planning, organization and time management skills, attention to detail, ability to handle multiple tasks, and work in a fast-paced, time-sensitive environment.
• Ability to objectively communicate with employees and management through complex, difficult, and emotional issues. Outstanding written and verbal communication skills.
• Strong business acumen demonstrated through familiarity with internal and external HR principles, concepts, practices, and standards.

• Assist with the planning and execution of targeted marketing plans across digital channels, social media, events, Tesla retail locations and print to achieve marketing goals
• Aid the team to develop, manage, implement and report on comprehensive email strategies to engage with key partners to support sales goals, and strengthen the relationship
• Assist with and coordinate marketing activities and logistics across the Tesla Energy organization and in collaboration with Motors teams, ensuring the timely deployment of materials and equipment needed to support these activities
• Help build impactful marketing strategy decks for internal audiences and support and work in collaboration with local stakeholders
• Support the team planning and executing in-store events and trade shows
• Act as a brand ambassador, ensuring all Certified Installers operate within the Tesla marketing guidelines
• Coordinate documentation and assets for our key partners, making sure they are updated and available within Tesla’s proprietary platforms.
• Assist the team for the development of customer facing documents and promotional materials to support our marketing activities
• Support coordinating internal communication campaigns with other stakeholders
• Evaluate and track the success of programs and campaigns – use data to optimize and improve campaign performance and deliver detailed post-implementation report on programs

• Currently studying Marketing or another relevant field, or evidence of exceptional ability
• Level C1 in English and German (written and spoken)
• A creative attitude focused on new ideas, innovation and problem-solving big challenges
• Clear ownership mentality and willingness to drive projects
• Positive “can do” attitude, passionate and able to show commitment and to inspire others
• Experience in renewable energy being a plus
• Ability to travel (~20%) within the region, but could include global destinations

In the senior application support engineer position, you will focus on maintaining and supporting the in-house developed software products for our human resources and timekeeping activities, intended for, but not limited to, the European market. It is an exciting opportunity that requires entrepreneurial, communicative and operational skills as well as the ability to work with many stakeholders. You are responsible for the successful implementation and management of our services (applications) in the production environments and provide level III/IV support to ensure that the service meets quality, security and compliance standards. Because you are working on urgent, immediate changes, you should have an excellent problem-solving skills and the ability to interpret data in the context of our business stakeholders.

• Collaborate with other cross-functional teams such as product owners, software, quality, and release engineers to own your case from start to deployment.
• Provide improvement recommendations that are based on best practices and industry standards, continuously monitor the new trends to inform current decisions.
• Be the business users’ point of contact for technical decisions and remove obstacles.
• Handle multiple incidents and tasks in parallel.
• In addition to ongoing incidents, you are responsible for tackling urgent problems that require immediate action.
• Able to communicate and collaborate with domain experts from different disciplines.
• Communicative and operational skills as well as the ability to work with many stakeholders.
• Investigate root cause of failures to drive continual improvement.
• Continually learn, set, teach, apply software best practices, tools and technologies.
• Work along with team independently and take an active approach to escalation management.

• Minimum of 5 years of experience as an application support member with Windows, Unix, PL-SQL or the equivalent in experience and evidence of exceptional ability.
• At least 2 year proven experience as a lead in support role working in a globally distributed team.
• Minimum of 1 or 2 year hands on experience with Timekeeping systems or HR resource apps.
• Technical skills: .NET, JavaScript, Python and Messaging Queue like Kafka, RabbitMQ, or ActiveMQ is preferred.
• Working experience with source control management github, JIRA & log management system like Splunk,Dynatrace,etc.
• Strong Knowledge of T-SQL and debugging of Stored procedures in any of the RDBMS like SQL Server or MySQL etc.
• Good experience with ITIL, BMC Remedy or Service Now and ticketing workflows is preferred.
• Communicate clearly, regularly and effectively with business stakeholders and internal team members in both written and verbal form.
• Experience with Python, Node.js will be beneficial.
• Be an expert in RESTful web services and web applications.

What we offer:

• Career Development and Training: At Tesla, you have the opportunity for personal and professional growth through regular performance reviews, targeted training programs, and educational opportunities (e.g., high-voltage training, management training)
• Company Culture: Immerse yourself in our inspiring company culture, where innovation, teamwork, and passion are at the heart of everything we do
• Innovative Projects and Technologies: You will have the chance to work on groundbreaking projects and technologies that are shaping the future of the automotive industry and sustainable energy
• Benefits and Perks: You can expect a competitive salary and benefits package, including Tesla stock options or a cash award, access to our corporate benefits program, 30 days of vacation, a 13th-month salary, as well as the option for a company pension plan and a subsidy for the Germany ticket
• Engaged Team and Positive Work Environment: Work in a dedicated and motivated team, known for its great atmosphere and excellent teamwork. Be part of a team that contributes to a sustainable future and renewable energy

• Develop, lead and manage a team of Financial Operations Specialist to ensure financial compliance and efficient order clearance of our incoming retail and B2B orders
• Manage and reduce our Accounts Receivable and Funding Delay metrics while driving compliance of payment terms of our Financial and Enterprise partners by setting up the necessary processes, data analysis, and team structure in cooperation with our field and B2B Sales teams
• Drive Financial compliance and process automation to reduce the order error rate and increase our speed of customer delivery by introducing new systems, processes, and products to our regional markets and Finance teams
• Partner with our Sales Programs teams for the definition and operational introduction of new campaigns, price changes and Financial products and services for our customers
• Identify, define, and implement system, process, and workflow optimizations to enhance customer fulfillment time, reduce order error rate, and improve overall financial compliance
• Establish strong relationships with Sales and Service leaders and teams across retail and B2B to support our customers in their sales and delivery journey as well as train our field teams in the interaction and compliance of our financial processes and products
• Champion the rapid adoption of new digital tools within your team and collaborate with EMEA and product stakeholders on continuous improvement
• Professionally manage customer and stakeholder escalations, driving toward resolution that ensures swift execution and customer satisfaction

• Proven experience leading support or operations teams with a track record of streamlining processes and exceeding targets
• Experience working in a fast-paced operational environment with demonstrated success in driving change and improvement
• Preferably, experience in automotive and/or finance operations
• Proven ability to build and maintain collaborative cross-functional relationships
• Highly motivated and positive individual with a desire to make a difference
• Technologically savvy and able to work with internal business systems
• Enthusiastic and passionate about change in the transportation industry
• Fluent in German and English

We offer:

• Career Development and Training: At Tesla, you have the opportunity for personal and professional growth through regular performance reviews, targeted training programs, and further education opportunities (e.g., management training)
• Company Culture: Immerse yourself in our inspiring company culture, where innovation, teamwork, and passion are at the forefront
• Innovative Projects and Technologies: You have the chance to work on groundbreaking projects and technologies that shape the future of the automotive industry and sustainable energy
• Benefits and Perks: You can expect a competitive salary and benefits package, which includes Tesla stock or a cash award, access to our corporate benefits program, 30 days of vacation, a 13th-month salary, as well as the option for a company pension plan and a discount for the Deutschlandticket
• Dedicated Team and Positive Work Atmosphere: Work in a dedicated and motivated team characterized by a great atmosphere and excellent teamwork. Be part of a team that contributes to a sustainable future and renewable energy

• You lead, manage, and develop a team of facility operations and workplace professionals, fostering a collaborative and efficient work environment
• You oversee the daily infrastructure, facility, and utility operations across 85+ locations in multiple countries. This includes managing maintenance, repairs, planned preventive maintenance, renovations, janitorial operations, etc. and coordinating facility emergency support where needed
• You ensure compliance with country building regulations and collaborate with our Environment, Health and Safety Team
• You regularly execute location visits and conduct facility satisfaction surveys and
• You manage the renovation and building expansion project pipeline, monitor facility spending on regional and location level, propose cost-saving initiatives and discuss them with regional leadership team
• You facilitate communication between the EMEA facility programs team, facility coordinators, and local sales, service and delivery managers on critical initiatives and projects
• You build out a workplace management team and operations for our Berlin sales, service, and delivery headquarters

• You have extensive experience in Facility Management/Construction/Property management or a similar professional field
• You are passionate about Tesla’s mission and comfortable in a high-energy, fast-paced environment
• You have proven leadership skills as a team leader and people manager
• You are a true team player, with the ability to work effectively in a cross-functional team
• You have exceptionally good project management skills, can effectively prioritize, and have an attention to details
• You have strong communication skills in both English and German
• You are willing to travel regularly within the DACH region and Eastern Europe

What we offer:

• Career Development and Training: At Tesla, you have the opportunity for personal and professional growth through regular performance reviews, targeted training programs, and further education (e.g., high-voltage training, management courses)
• Company Culture: Immerse yourself in our inspiring company culture, where innovation, teamwork, and passion are at the heart of everything we do
• Innovative Projects and Technologies: You'll have the chance to work on groundbreaking projects and technologies shaping the future of the automotive industry and sustainable energy
• Benefits and Additional Perks: Expect a competitive salary and benefits package, which includes Tesla stock options or a cash award, access to our corporate benefits program, 30 days of vacation, a 13th-month salary, as well as the option for a company pension plan and a subsidy for the Deutschlandticket
• Engaged Team and Positive Work Environment: Join a dedicated and motivated team with great team spirit and outstanding collaboration. Be part of a team contributing to a sustainable future and renewable energy

• Collaborate with the Sales Campaigns Manager and the Central Europe Sales Operations team on developing the sales development strategy to meet EMEA sales goals
• Developing and implementing the Sales Development strategy for Tesla in Central Europe, aligned with overall business objectives to unlock new sales opportunities
• Collaborate cross-functionally, including sales, product, and communications, to ensure campaign alignment and consistency
• Support with event logistics and digital campaign implementation, including planning, execution, and post-event analysis
• Create guidelines and guardrails for the markets to operate within sales development campaigns
• Coordinate the implementation of national and regional approaches to sales development initiatives; i.e sales pop-ups, digital partnerships, mailings and other lead generation & conversion campaigns
• Manage third parties such a agencies and vendors and respond to external brand requests

• Minimum of 2 years of experience in marketing, with a focus on events and/or partnership and lead generation campaigns
• Experience managing large-scale campaigns, including planning, execution, and post-event analysis
• Excellent project management skills, with the ability to manage multiple projects and priorities simultaneously
• Strong analytical and problem-solving skills, with the ability to analyze campaign performance data and make data-driven decisions
• Excellent communication skills, with the ability to collaborate with cross-functional teams and present ideas effectively
• Fluent in English and German; proficiency in additional European languages is a plus

• Work with the Marketing Programs Lead in Europe and other marketing team members to develop targeted strategies and execute activities that enable the Tesla Residential Energy channel sales teams and our partners to hit their sales targets, esp. in Germany, but also across the region

• You are responsible for developing and executing Tesla Energy’s email marketing strategy nurturing leads. This includes defining the topic calendar per country, ensuring adequate targeting, timely deployments and analysis of results.

• Work with our internal Design, Engineering, Sales and Content teams as well as external vendors to develop consistent and tailored localized messaging for different channels to increase Powerwall awareness and consideration understanding where our products fit in the market in different countries

• Plan and execute trade shows, in-store events or webinars to grow Powerwall awareness and the Certified Installer network.

• Prepare and run various marketing activities for new product, country or feature launches

• Source, negotiate and execute marketing partnerships to increase Powerwall awareness and generate leads