דרושים ב-Tesla ב-Australia, Sydney

• Be the first point of contact, delivering outstanding customer support via phone, web, and chat.
• Troubleshoot and assess customer concerns, performing remote diagnostics and collaborating with internal teams for effective resolutions.
• Educate Tesla owners on how to self-serve through our website and self-scheduling systems.
• Accurately log issues into our CRM/Vehicle Support System to ensure smooth tracking and follow-up.
• Gain valuable exposure to Sales, Service, and Delivery teams, broadening your experience and understanding of how Tesla operates.
• Consistently provide an exceptional customer experience that reflects the Tesla brand.

• Outstanding attention to detail with excellent written and verbal communication skills.
• Passionate about delivering great customer experiences and driven to provide solutions that meet customer needs.
• Able to manage multiple priorities in a fast-paced, high-pressure environment with ease.
• Strong team-oriented work ethic and the ability to build collaborative relationships with internal partners.
• Curiosity for technology and a passion for Tesla’s mission to accelerate the shift to sustainable energy.
• Someone who has completed their high school or university studies in the last 1-3 years

What Sets You Apart:

• You’re an expert communicator who can effectively de-escalate challenging situations while maintaining a professional tone.
• You can spot customer needs quickly and are proactive in providing the right solutions.
• You possess emotional intelligence, showing self-control and accountability in all situations.
• Open-minded and adaptable, you thrive in an ever-changing environment and embrace new ideas and processes.
• You’re naturally curious, with a passion for understanding Tesla’s objectives and sharing that enthusiasm with others.

• Work under the direction of the Demand Generation Lead (APAC) and provide support to the broader Demand Generation team.
• You will assist in executing targeted and measurable marketing plans across events, email marketing, print and digital to achieve marketing goals for the Residential Energy Marketing Team.
• Assist with the planning and execution of regional initiatives including lead generation events/ expo’s, in-store customer engagement activations.
• Assist with and coordinate marketing activities across the Energy and Motors teams.
• Assist with delivering initiatives that drive impact, whilst ensuring execution meets the global standards and brand strategy.
• Provide assistance to the sales team to develop, manage and implement marketing initiatives that support the Certified Installer network and help drive sales outcomes along with brand awareness of Tesla Energy products and services.
• Act as a brand ambassador, ensuring all Certified Installers operate within the Tesla brand guidelines and help our sales, operations and customer care teams meet our brand standards for code of conduct.
• Work with the Global Design and Content team on consistent and effective messaging of customer facing documents and promotional materials to support our marketing activities (e.g. collateral)
• Support executive, corporate and local events.
• Evaluate and track the success of programs and campaigns – use data to optimise and improve campaign performance.
• Deliver detailed Post Implementation Reports and weekly updates on programs delivered.
• Ensure compliance with global brand strategy and corporate identity for Tesla.

• Undergraduate or Bachelor’s degree in a relevant field, or evidence of exceptional ability and understanding of marketing practices
• Energy experience a plus but not required
• Outstanding written and verbal communication skills
• A creative attitude focused on new ideas, innovation and problem-solving big challenges.
• Ability to maintain a high sense of urgency and entrepreneurial work ethic that is required to drive business outcomes – Tesla moves fast, and this role will too
• Experienced in measuring the impact of campaigns and optimising based on data and insights.
• Proficient in MS Office
• Proven ability to work in a fast-paced, dynamic and deadline-oriented environment.
• Positive “can do” attitude, passionate and able to show commitment and to inspire others, happy to work independently and as part of a group
• Large company discipline...small company entrepreneurial attitude
• Team player and builder – leads by example
• Ability to travel (~20%) to support events and other initiatives.

• Execute basic and advanced diagnostic and repair work on all aspects of Tesla product line.
• Work independently and as a team to drive maximum service and repair efficiency.
• Provide feedback to internal Tesla teams to enable continuous improvement of procedures and products.
• Participate with a collaborative, inclusive, and respectful attitude in an ever-changing dynamic environment.
• Operate a variety of top-of-the-line hand, power and shop tools.
• Consistently and concisely detail and document repairs.
• Enjoy your company supplied laptop to support job diagnostics and further develop your professional capabilities.
• Inspect and maintain service equipment and request for replacements, as required.
• Partner with other teams to fulfil wider-business objectives (such as detailing and configuration of vehicles) to ensure smooth delivery of Tesla products to customers.
• Assist with onboarding and training of new technicians, where required.

• Fully qualified Motor Mechanic or Registered Vehicle Technician (Certificate III in Light Vehicle Mechanical Technology or equivalent).
• Minimum 2 years’ experience as a fully qualified Motor Mechanic or Technician.
• Knowledge of methods, techniques, parts and tools used in the maintenance and repair of vehicles (includes testing, diagnosis, HVAC service, hydraulic, brakes, testing and repair of electronic systems and modules).
• Knowledge and experience using diagnostic scan tools, following diagnostics and operating scopes.
• Experience working with EVs or Hybrid Vehicles a bonus.
• A creative problem solver who is open to new ideas, approaches and an advocate for the Tesla brand.

• Our Service team must deliver excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials
• Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to go above and beyond for our customers
• People: Our Technicians set the example. We expect you to put the team's success before your own, and actively push yourself growth and development with the team. You and the team will set the standard for open communication, active problem solving, and a positive work environment
• Operational excellence: As a Technician, you form an integral part of the Service team and the customer experience. If our Technicians don't operate effectively, the Service Center doesn't
• Our Service team acts in the best interest of Tesla at all times. You must have a passion for our mission, our people, and our customers
• Technical acumen is required – you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures

• Educational experience: Qualified motor mechanic, Registered Vehicle Technician. You must hold (Certificate III in Light Vehicle Mechanical Technology or equivalent)
• Minimum 2-3 years' experience as a Registered Vehicle Technician
• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicle including testing, diagnosis, HVAC service, hydraulic, brakes, testing and repair of electronic systems and modules
• Knowledge and experience using diagnostic scan tools, following diagnostics and operating scopes
• Hybrid Experience a bonus
• Valid driver's license and insurance required
• HVAC Licensing a bonus
• Good verbal English capabilities
• Occasional travel will be required both interstate and international
• Self starter with a team player attitude is a must
• Love to change the status quo and work well in high-pressure situations
• Be strategic and proactive. You must think and plan ahead to ensure you execute well.
• Be self-aware, flexible and open-minded. You are in a start-up environment
• Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset
• Be an advocate for your customers and your team. Your success depends on theirs

• Troubleshoot and repair equipment as defined by the service engineering team
• Perform complex and precise electro-mechanical debug, rework and repair
• Perform tasks requiring a high level of skill and patience
• Comfortable and able to work with Medium and High Voltage environments while maintaining a safety focus
• Operate a variety of hand tools, power tools and LV/MV/HV test equipment for diagnosis and troubleshooting
• Develop and follow best practices and procedures for various maintenance activities related to Tesla Energy equipment
• Maintain high levels of communication and feedback within the Tesla Energy service organization; prepare daily updates of work completed, problems identified, and future timelines.
• Have flexibility to provide support outside your region and possibly outside the country as required
• Perform other related duties as assigned per our growth and diversity across applications
• Actively work across Powerpack and Megapack Utility sites, ensuring operations & maintenance requirements are met, maintaining a healthy fleet that is performing optimally

• Certified Electrician (Cert III (3)+ in Electrical/Electro Technology)
• Minimum 5 years’ experience, with at least 3 years’ electrical experience within the Utility sector (Solar/Wind experience is preferred)
• Must have up to date Electrical Registration/License
• Must have HV switching certification and experience
• SCADA operating experience is a plus
• Must be able to work from complex and detailed documentation and/or verbal and written instructions depending on situation
• Strong computer skills, ability to utilise proprietary and 3rd party OEM software
• Ability to communicate and function well in a mobile office setting
• Ability to read and understand manufacturing instructions, electrical diagrams, and mechanical drawings
• Must be reliable, have good initiative, committed, and quality focused
• Willingness to work outdoors, occasionally on the road at unusual hours
• Valid driver’s license required
• Knowledge of operation and maintenance of a wide variety of hand and power tools, shop tools, test equipment
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
• Ability to effectively handle multiple priorities, organize workload, and meet deadlines
• Ability to maintain and perform top level professional integrity and appearance

• Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
• Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions
• Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and co-piloting Test Drives for individuals who exhibit purchase intent or potential
• Actively contribute to the achievement of monthly sales and delivery targets by meeting and exceeding individual KPI’s
• Proficient in Sales and Delivery Operations able to execute and consistently deliver a strong client experience with little to no guidance
• Effectively present and sell and support the delivery and installation the entire Tesla eco-system
• Provide the highest level of customer service throughout the full sales and delivery cycle & installation process, as well as continued support throughout ownership
• Be the primary contact point for all customer interactions throughout their purchase experience
• Educate customers on all details of the purchase and delivery journey from initial contact through to delivery day
• Ensure vehicles readiness in preparation for the customers delivery appointment.
• Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer's needs and comfort level
• Execute customer trade-ins and documents on delivery day
• Conduct Tesla Direct deliveries from Delivery Centres to customer homes when required
• Perform additional responsibilities as assigned to meet business needs

• Client service experience required
• Positive, enthusiastic and passionate about the changes in the personal transportation industry
• Ability to understand and convey business issues and technical concepts
• Strong sense of team mentality and reliability
• Strong communication skills and attention to detail
• Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
• Ability to work evening hours, weekends and holidays in a retail environment
• Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history
• Ability to obtain appropriate state licensing, where applicable

• Troubleshoot and repair equipment as defined by the service engineering team
• Perform complex and precise electro-mechanical debug, rework and repair
• Perform tasks requiring a high level of skill and patience
• Comfortable and able to work with Medium and High Voltage environments while maintaining a safety focus
• Operate a variety of hand tools, power tools and LV/MV/HV test equipment for diagnosis and troubleshooting
• Develop and follow best practices and procedures for various maintenance activities related to Tesla Energy equipment
• Maintain high levels of communication and feedback within the Tesla Energy service organization; prepare daily updates of work completed, problems identified, and future timelines.
• Have flexibility to provide support outside your region and possibly outside the country as required
• Perform other related duties as assigned per our growth and diversity across applications
• Actively work across Powerpack and Megapack Utility sites, ensuring operations & maintenance requirements are met, maintaining a healthy fleet that is performing optimally

• Certified Electrician (Cert III (3)+ in Electrical/Electro Technology)
• Minimum 5 years’ experience, with at least 3 years’ electrical experience within the Utility sector (Solar/Wind experience is preferred)
• Must have up to date Electrical Registration/License
• Must have HV switching certification and experience
• SCADA operating experience is a plus
• Must be able to work from complex and detailed documentation and/or verbal and written instructions depending on situation
• Strong computer skills, ability to utilise proprietary and 3rd party OEM software
• Ability to communicate and function well in a mobile office setting
• Ability to read and understand manufacturing instructions, electrical diagrams, and mechanical drawings
• Must be reliable, have good initiative, committed, and quality focused
• Willingness to work outdoors, occasionally on the road at unusual hours
• Valid driver’s license required
• Knowledge of operation and maintenance of a wide variety of hand and power tools, shop tools, test equipment
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
• Ability to effectively handle multiple priorities, organize workload, and meet deadlines
• Ability to maintain and perform top level professional integrity and appearance