דרושים Technical Csm ב-Team8 ב-Israel, Tel-aviv

Key Responsibilities:

• Lead and drive the development of scalable software solutions, ensuring high performance and reliability.
• Collaborate closely with the CTO to shape and execute the technical roadmap.
• Take ownership of key projects, from inception to deployment, with a hands-on approach to coding and problem-solving.
• Mentor and lead engineering team members, fostering collaboration and skill development.
• Drive best practices in code quality, architecture, and agile development processes.
• Interface directly with clients and stakeholders to understand requirements and deliver impactful solutions.
• Evaluate and implement emerging technologies to keep the platform at the forefront of innovation.

• Experience: 7+ years in software engineering, with experience leading teams technically, mentoring, and driving technical projects.
• Technical Expertise: Proven track record of scaling products and building resilient, scalable architectures.
• Technology Stack Proficiency: Strong experience with Node.js, TypeScript, PostgreSQL, AWS, Temporal, React, xState, NestJS/Fastify, Redis, Kubernetes (K8s), Prometheus, Grafana, OpenAI/Bedrock.
• Skills: Excellent problem-solving skills, strong leadership qualities, and the ability to work in fast-paced environments.
• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

What We Offer:

• Impactful Role: Lead projects that have direct, real-world impact.
• Innovative Environment: Work with cutting-edge technologies and address high-scale challenges.
• Elite Team: Join a team of highly skilled engineers and technologists.
• Growth Opportunities: Opportunities for leadership growth and to take on increasing responsibilities.

Our Tech Stack Includes:

Node.js, TypeScript, PostgreSQL, AWS, Temporal, React, xState, NestJS/Fastify, Redis, Kubernetes (K8s), Prometheus, Grafana, OpenAI/Bedrock.

Platform Strategy & Development

• Define and own the Platform roadmap, aligning with business objectives.
• Work with engineering and cloud architects to design and optimize multi-cloud (AWS & Azure) infrastructure.
• Lead the development of self-service platform tools for developers, enhancing automation and operational efficiency.
• Improve observability with monitoring, logging, and tracing (e.g., Prometheus, Grafana, Datadog, Azure Monitor).
• Drive incident response, disaster recovery, and high-availability strategies for the platform.

Cross-Team Collaboration & Stakeholder Management

• Act as a bridge between customer, product, engineering, DevOps, and security teams.
• Gather and define requirements for platform features, balancing scalability, reliability, and cost.
• Evangelize DevOps and cloud best practices across the organization.

• 5+ years of experience in Platform Engineering, DevOps, or Cloud Product Management.
• Strong knowledge of AWS (EKS, EC2, RDS, IAM, S3, Lambda, etc.) and/or Azure (AKS, Virtual Machines, Azure DevOps, Blob Storage, etc.).
• Understanding of cloud security, networking (VPCs, VNets), and cost optimization strategies.
• Hands-on experience with observability tools (e.g., Prometheus, Grafana, Datadog, CloudWatch, Azure Monitor).
• Knowledge of SaaS application architectures, microservices, and serverless computing.
• Excellent communication and stakeholder management skills.
• Experience managing multi-cloud SaaS platforms – advantage.

About FundGuard:

Located in Tel Aviv’s Azrieli Center, FundGuard is the new generation investment accounting utility for asset managers and their service providers. Our cloud-native, AI-powered operating system and technology platform are transforming investment operations to enable reduced fees and the ability to offer new and innovative products, including crypto-asset services, while scaling for the future.

We are also delighted to share that we have been selected as one of the “50 Most Promising Israeli Startups for 2023 and ” by Calcalist and as one of the “21 Most Promising Israeli Startups for 2023” by N12.

Responsibilities:

• Act as the primary point of contact for customers, deeply understanding their technical needs, challenges, and business objectives to develop bespoke success strategies.
• Monitor technical health indicators within customer accounts, proactively addressing issues to ensure ongoing customer satisfaction and success.
• Forge and maintain strong relationships with key stakeholders, positioning yourself as a trusted advisor for all matters related to Port.
• Lead strategic initiatives, including tailored onboarding programs and adoption strategies, to align with customer goals.
• Serve as a liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and fostering collaborative solutions.
• Collaborate with Account Executives to identify and pursue expansion opportunities, contributing to account growth and retention.

• 5+ years of experience in technical customer-facing roles such as Technical Customer Success Manager, Technical Customer Success Engineer, or Technical Account Management within the tech or SaaS industry.
• In-depth experience with technical products or services, especially familiarity with developer tools, CI/CD practices, cloud infrastructure and software development processes.
• Excellent problem-solving skills, coupled with the ability to clearly communicate complex technical concepts to a diverse audience.
• Exceptional communication and organizational skills, capable of managing different sized accounts and prioritizing tasks effectively.
• A collaborative team player, able to work closely with cross-functional teams to enhance customer success and drive account growth.

Responsibilities:

• Answering technical support questions, assisting users and customers as they use Port.
• Building a knowledge base that will make using the product and its documentation easier.
• Work closely with our Developers, Product Managers, Customer Success and Sale Engineers, working hand in hand to help bring our developer portal product to life.
• Build the tools and methodologies to manage and improve the support process.

• 2+ years of professional support engineering experience.
• Experience in customer support roles, interacting with customers via chat and video.
• Strong technical troubleshooting and problem solving skills.
• English – excellent written and verbal communication skills.
• A collaborative team player skilled in driving initiatives to successful achievements.
• Experience in Python – advantage.
• Familiarity with cloud-native infrastructure tools such as K8s and Helm – advantage.

About The Position

As a Technical Support Engineer, you’ll be the one making sure that all existing customers’ issues are properly and thoroughly handled by the various relevant stakeholders.

You will be working at a fast-paced startup, servicing global enterprise clients worldwide and enjoying a diverse, dynamic culture, building next generation cyber security technology.

Roles & Responsibilities

• Provide first-line technical support to clients.
• Work closely with R&D and Product teams to resolve complex technical issues, document product defects and feature requests, and influence the product roadmap by identifying patterns based on data-driven analysis of support tickets and customer feedback.
• Collaborate with Customer Success and Sales teams on product issues impacting customers in compliance with SLA requirements, drive key escalations internally, and join escalation calls with customers as needed.
• Conduct training sessions and webinars for clients to enhance their understanding and use of our products.

What You Need

• Prior technical experience around Cyber security subject matters (web / network security).
• 2+ years of experience providing world-class customer support as a support at enterprise organizations for Security and SaaS platforms, with a proven ability to effectively prioritize and escalate customer issues, take full ownership and drive rapid resolution, focus on customer experience, and minimize customer impact.
• Willingness to work Monday – Friday.
• Previous startup experience is a must.
• Excellent technical skills: Log Analysis, Troubleshooting of Bug Reports.
• Excellent written and verbal communication skills, including communicating technical concepts clearly and effectively.
• Fluency in English.

As our Technical Project Manager, you will be in charge of:

• Project Planning: Understand project objectives and technical requirements, and translate them into actionable plans.
• Development Coordination: Coordinate and track development efforts across teams, establishing priorities and timelines.
• Cross-Functional Collaboration: Collaborate with R&D, Customer Success, and other departments.
• Performance Tracking: Track and report on project milestones and dependencies.
• Risk Management: Identify and assess project risks, and develop contingency plans.

• Technical Acumen: Strong technical skills and understanding of software development lifecycles.
• Proven Experience: 4+ years of experience as an Inbound Technical Project Manager.
• Agile/Scrum Expertise: Experience in Agile/Scrum environments.
• Tool Proficiency: Experience working with Monday and Azure DevOps (advantage)
• Multitasking Ability: Ability to manage multiple projects and tasks simultaneously.
• Communication Skills: Excellent written and verbal communication in English and Hebrew.
• Organizational Skills: Strong organizational skills and attention to detail.
• Global Collaboration: Experience working with teams in different time zones (USA).
• Educational Background: BSc preferred
• Experience in product companies, SaaS solutions, and fintech companies is a significant advantage.

About FundGuard:

Located in Tel Aviv’s Azrieli Center, FundGuard is the new generation investment accounting utility for asset managers and their service providers. Our cloud-native, AI-powered operating system and technology platform are transforming investment operations to enable reduced fees and the ability to offer new and innovative products, including crypto-asset services, while scaling for the future.

We are also delighted to share that we have been selected as one of the “50 Most Promising Israeli Startups for 2023 and ” by Calcalist and as one of the “21 Most Promising Israeli Startups for 2023” by N12.