דרושים Tds Lead Operations Officer ב-Td Bank ב-Canada, Toronto

Qualifications

• Recent experience tackling complex challenges in distributed data systems using Java (Enterprise Edition), Oracle SQL, and Python

• Experience using Java/J2EE technologies to develop scalable enterprise-grade applications, libraries, and frameworks

• Designed and developed solution architecture to scale backend systems with Spring framework, Spring MVC, and RESTful APIs

• Hands-on experience with messaging systems like Kafka and RabbitMQ

• Experience with cloud-native development and deployment (AWS, Azure, or GCP)

• Utilized DevOps technologies for CI/CD including Ansible, Jenkins, JFrog, and Git

• Designed and implemented database development on Oracle Exadata

• Proven experience in leading and mentoring a team of engineers

• Strong understanding of software development, testing, deployment, and support using agile methodologies

• Expert-level proficiency in Java Enterprise Edition and related frameworks (e.g., Spring, Hibernate) and advanced SQL

• Excellent written and verbal communication skills

• Ability to write specifications and design documents

Desired Qualifications

• Experience with Finacle core banking platform and its integration patterns.

• Domain expertise in payment systems including Wire, ACH, RTP.

• Knowledge of ISO 20022 messaging standards.

• Exposure to event-driven architecture and distributed systems.

• Understanding of regulatory and compliance requirements in financial services.

• Experience with observability tools like Splunk, Prometheus, and Grafana.

• Knowledge of financial products data such as Equities, Fixed Income, and Derivatives.

• Agile/Scrum certification or experience working in agile environments.

Job Description

The Reconciliation team completes daily reconciliation of Global Bulk Payment and Wholesale Banknote Nostro accounts including funding of a sub set of accounts along with Visa integrated virtual account reconciliation. Conduct outreach to nostro accounts held globally for investigations related to debits/credits on the account for additional information, as required. Prepare GL entries, as required. Support Wholesale Banknote daily funding analysis reports. Position supports any ad hoc requests related to the accounts and monitoring of aging per GRG policies and procedures.

Reconcile Canada Branch Nostro accounts, aging transactions, certificaiton of account balances, preparing swift messages and other PNL, funding reports, and preparing daily/monthly reports including ahoc requests. This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

Qualifications

• Prepare the daily P&L and Due From Limit reports

• Prepare and investigate the daily GFX variances and balancing reports

• Handle the daily bank account reconciliation

• Ensure assigned online support cases are completed

• Investigate and resolve outstanding items in a timely manner, adhering to policies and procedures

• Certify accounts on Frontier monthly

• Prepare monthly Revenue Payback and FATCA remittance

• Ensure quality service and effective and efficient operations support for internal business partners and external customers

• Prioritize daily tasks to ensure deadlines and deliverables are met

• Identify and implement process improvements

• Provide support to other departments and traders on reconciliation-related inquiries

• Supports the manager in documentation, implementation and mentoring of new process

• Representing department manager on meetings & projects during absences

• Act as a back up during team member's absence

• Perform audit walkthroughs and gathering of data and/or documents to support audit requests (internal/external)

• Perform other duties as assigned

Qualifications

• Experience in bank account reconciliation

• Experience with AS400/Global Bulk system an asset

• Accounting background required

• Solid computer skills including Excel and strong analytical skills

• Ability to work independently with minimal supervision; team player

• Ability to meet established deadlines in a fast paced environment

• Commitment to teamwork

• Demonstrated working knowledge of processes and procedures

• Excellent organizational skills

• Strong attention to detail and accuracy

• Availability to work shifts and statutory holidays if required

Job Description:

The Client Due Diligence (CDD) team conducts due diligence on TD Securities clients during onboarding, periodic reviews, and on an ongoing basis. The team ensures compliance with Global AML and other regulatory requirements, mitigating operational, regulatory, and reputational risks.

JobDescription/Accountabilities:

- Conduct AML reviews: Verify AML requirements (KYC, FATCA, CIRO, CRS), ensuring compliance during onboarding, periodic reviews, and ad-hoc events.

- Conduct in-depth research using independent online sources to gather requisite information for client due diligence.

- Maintain audit trails: Ensure accurate tracking of incoming requests and documentation throughout the process.

- Deliver exceptional quality: Perform accurate data entry, mitigating risks related to regulatory, financial, operational, or reputational exposure.

- Identify opportunities for improvement: Engage in process enhancement initiatives to improve efficiency.

- Assist with strategic initiatives and participate in the rollout and adoption of new operational and regulatory initiatives.

Job Requirements:

- Ability to work on routine and ad-hoc requests within defined parameters, while handling operational and reporting functions.

- Strong organizational and problem-solving skills to meet deadlines in a high-volume environment.

- Proficiency with MS Office tools, particularly Excel, and experience with Bloomberg/Impact. Technical skills in UI Path, Alteryx, VBA are a plus.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

There's room to grow in all of it.

About This Role

Specifically, the role will require strong aptitude in the following areas:

• Creating and managing end-to-end deployment plans for scheduling, planning, and controlling the deployment process

• Integrating deployment management practices into delivery process with objective of offering reliable, repeatable IT services, at appropriate service levels

• Ability to convert the technical expertise to recommendations pertaining to efficiency, reliability, scalability, and security; drive best practices, and engage with planning, evaluating, operationalizing, and reporting deliverables. Successful candidate must be able to show they are ready to think and act as an owner, and drive consensus and decisions among stakeholder in pursuit of technical integrity

• Establishing infrastructure for tracking and monitoring all relevant updates and changes, and efficiently converting the information into reporting, recommendations, schedules and decisions

• Providing trusted and reliable communication and reporting with confidence that all information is comprehensive, accurate, and confirmed

• Managing correspondence with clear articulation of impacts

• Providing subject matter expert guidance and advice to the IT Support segments, and participating in development of remediation and collision avoidance strategies

• Identifying and educating on control and communication failures to help prevent issues going forward

• Providing updates to senior leadership on accomplishments and opportunities

• Protecting the interests of organization through identification, management and escalation of risks and dependencies

• Being proficient with IT workflow and collaboration tools, such as Service Now, JIRA and Confluence. Be able to independently create and manage work items in the tools as required

• Being professionally familiar with Agile, Waterfall and hybrid delivery models to understand and align with multiple teams working in different paradigms

• Understanding of the DevOps and continuous delivery principles and practices

Job Requirements

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

• Bachelor’s degree in Computer Science or related field

• 5+ years of previous deployment, ITS or IT project management experience, (Formal training and solid understanding of project management principles preferred)

• 8-10 years of experience in information systems operations environment in service management, systems analysis, or development

• Advanced knowledge of software development and service management lifecycles

• Demonstrated ability to coordinate cross-functional work teams toward task completion

• Demonstrated effective leadership and analytical skills

• Well-developed executive communication skills (both written and verbal)

• Highly proficient in development of resolutions, plans and strategies for operational advancement.

• Sound management techniques, experience in problem resolution and development of strategies for operational improvement.

• Drive to enhance your knowledge and expertise by staying abreast of industry and business trends.

Department Overview:

This position is part of the Enterprise Deployment Management and Governance group, with responsibilities to directly contribute to environment and platform stability through alignment to Bank's IT Policy, while simultaneously enabling Business and Technology to achieve mutual goals in safe, compliant, and efficient manner. The team achieves this through Change Management, Data Integrity, IT Support, Deployment and Deployment Management, and Reporting and Analytics working in tandem.

KEY ACCOUNTABILITIES
CUSTOMER

• Perform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriate
• Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk
• Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams
• Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoringapplications/systems,ensuring availability targets are met
• Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction
• Partners with relevant teams to schedule packaging and release new applications in a timely manner; reduces change execution times by planning implementations with parallel work streams where possible
• Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met
• Deliver effective and defect-free support (application, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation
• Interact with clients to provide quality service/solutions consistent with objectives and client requirements
• Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations
• Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity
• Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area
• Schedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business
• May develop a working relationship with 3rd party vendors as required to fulfill support requirements
• Act as partner in scheduling, packaging and releasing new applications and manage all application releases according to approved governance and gating criteria
• Develop understanding of technical aspects of project / break-fix development related to the application and provide advice/guidance to Developers and Solution Designers
• Responsible for incident management (2nd level), monthly maintenance, state of health monitoring, and SLA maintenance
• Provide effective day-to-day production support for applications through accurate problem identification and timely resolution of production issues
• Perform incident management role (communicator, tracker, escalator, driver, etc.) for outages; communicate to clients during service outages
• Improve stability of the production environment by assisting in setting up, maintaining and monitoring applications/system

SHAREHOLDER

• Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required
• May monitor the performance of the environment by using meaningful metrics
• Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing
• Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization
• Ensure effective change management discipline is use
• Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required
• Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
• Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs
• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines
• Make effective use of the cost management processes in place in own unit
• Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
• Keep current with industry and/or business trends
• May perform testing according to test plans, monitor and report on results, and work with others on problem resolution
• As required, support the development of business cases, RFI/RFP and service level agreements with vendors/suppliers consistent with ITrequirements/guidelines

EMPLOYEE / TEAM

• Work effectively as a team, supporting other members of the team in resolving critical service issues
• Prioritize and manage own workload in order to deliver quality results and meet timelines
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Participate in knowledge transfer within the team and business units
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH

• Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others
• Subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complextroubleshooting/problemresolution
• Leads the support of highly complex and/or comprehensive applications/systems and/or business lines
• Identifies root causes and implements targeted and controlled remediation plans
• May administer business applications in co-ordination with appropriate stakeholders
• Reviews, participates and implements procedures
• Researches industry standards, best practices and new innovations in technology and makes recommendations
• Generally reports to a Manager or Senior Manager

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Job Description

Reconcile Canada Branch Nostro accounts, aging transactions, certification of account balances, preparing swift messages and other PNL, funding reports, and preparing daily/monthly reports including adhoc requests.

Responsibilities

• Prepare the daily P&L and Due From Limit reports

• Prepare and investigate the daily GFX variances and balancing reports

• Handle the daily bank account reconciliation

• Ensure assigned online support cases are completed

• Investigate and resolve outstanding items in a timely manner, adhering to policies and procedures

• Certify accounts on Frontier monthly

• Prepare monthly Revenue Payback and FATCA remittance

• Ensure quality service and effective and efficient operations support for internal business partners and external customers

• Prioritize daily tasks to ensure deadlines and deliverables are met

• Identify and implement process improvements

• Provide support to other departments and traders on reconciliation-related inquiries

• Perform other duties as assigned

Qualifications

• Working knowledge of the AS400 system an asset

• Accounting background required

• Experience in bank account reconciliation

• Commitment to teamwork

• Solid computer skills including Excel and strong analytical skills

• Ability to work independently with minimal supervision; team player

• Ability to meet established deadlines in a fast paced environment

• Demonstrated working knowledge of processes and procedures

• Excellent organizational skills

• Strong attention to detail and accuracy

• Availability to work shifts and statutory holidays if required

Key Responsibilities

• Directly lead a team of sanction screening analysts within the Message Filter Group.
• Act as an operational lead to provide oversight and ensure the team delivers on its responsibilities.
• Possess full knowledge of the group's operational processes and controls; manage the group to execute fully on its mandate and compliance to operational controls.
• Establish indicators to assess the health of the operations; align management of the operations to these indicators to attain optimal performance levels.
• Hold the team accountable for its role in delivering TD's sanction screening mandate and for meeting identified qualitative and quantitative departmental metrics.

• Work closely with the Senior Manager to provide input to the development of the group's business plan and own assigned tasks to assist in the execution of the plan.
• Lead, coach and develop a diverse and high performing team to achieve operational, performance and career development objectives.
• Grow team expertise to align with business/operational demands; assess team's skills and capabilities and continually look for ways to provide and enhance the value delivered.
• Identify processes for establishing performance objectives for the team. Monitor, report, address and/or reward performance in a timely manner.
• Cultivate a work environment that supports team cooperation and drives delivery of the team's goals.

• Act as key liaison with partners and external groups to provide subject matter expertise and deliver business objectives.

• Act as an escalation contact for issues raised by internal groups/stakeholders and external partners. Ensure appropriate reporting and escalation of issues occur based on risk profile.
• Work closely with Centralized Sanctions Group (a division ofFinancial Crime Risk Management) todeliver the Message Filter Group's mandate as it relates to TD's enterprise sanctions policy.

• Ensure sanction screening processes are aligned with TD's enterprise sanctions standards, as communicated by Centralized Sanctions Group.
• Collaborate with the Risk and Compliance teams to implement and monitor controls for fraud detection and other compliance requirements.

• Identify operational risks and implement strategies to mitigate them, maintaining strict adherence to operational standards.
• Liaise with internal audit and the TDS Global Operations 1B team to facilitate audit and pRCSAs reviews.
• Own the escalation oftechnology/operationsrelated incidents to the group manager (and beyond where necessary) and respective partners/business units (Centralized Sanctions Group, TDS Technology Support, etc.). Complete operations risk events reporting as

Qualifications

• Undergraduate degree/college diploma
• 5+ years sanctions related experience and 3+ years people management experience
• Proven experience in managing and developing diverse teams.
• Proven record of managing under stressful situations
• Proven track record of successful stakeholder engagements
• Strong analytical and problem-solving skills.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Job Description:

Portfolio Manager - IT Operations Specialist (Cloud / Data / Finance / Resource) Level 10 - Individual Contributor

Reporting to Senior Leadership within TD Data Operations and Support – Drive key deliverables towards secure, faster and efficient data services/products with key Responsibilities:

- Support coordinating the large IT Support and Operations portfolio:

• Manage the overall operational health and performance of IT Operations portfolios, with a strong emphasis on Cloud (Azure) and Data/AI initiatives.

Performance Monitoring & Reporting:

• Develop, collect, and analyze operational metrics. Create compelling presentations, reports, and dashboards to summarize portfolio status, performance, and key insights for leadership and stakeholders.

Cross-functional Coordination:

• Collaborate closely with managers and peer teams to ensure seamless execution, alignment on priorities, and effective resolution of operational challenges across portfolios.

Leadership alignment:

• Lead and facilitate operational huddles, ensuring clear agendas, actionable outcomes, and effective communication.

IT Support and Incident Oversight:

• Take ownership of major incident management processes, coordinating response efforts, communication, and post-incident reviews to minimize impact and prevent recurrence.

Strategic Reporting & Dashboards:

• Facilitate, design, build, and maintain comprehensive reports and dashboards that provide real-time visibility into operational metrics, trends, and key performance indicators.

ITSM & Product Lifecycle Management:

• Apply strong knowledge of IT Service Management (ITSM) principles and product lifecycle management best practices to optimize service delivery and operational processes.

Continuous Improvement:

• Identify opportunities for process improvement and automation within IT operations, leveraging data and technology to enhance efficiency and reliability.

Required Qualifications:

• Experience: 10+ years of experience in IT operations, portfolio management, or a similar role with significant exposure to cloud environments, data/insights management for effective executive leadership support .

Technical Acumen:

• Demonstrated expertise with Microsoft Azure services and cloud operations.
• Strong understanding of Data concepts, including data pipelines, data warehousing, and data analytics.
• Familiarity with AI/ML concepts and their operational implications is a significant asset.

Operational Excellence:

• Problem solving mindset and approach with proven track record of managing operational metrics, developing performance reports, and presenting complex information clearly and concisely.
• Incident Management - Solid experience in managing major incidents, including coordination, communication, and root cause analysis.
• ITSM & Product Lifecycle: In-depth knowledge of ITSM frameworks (e.g., ITIL) and experience applying product lifecycle management principles to IT services.

Communication & Leadership:

• Exceptional communication, interpersonal, and presentation skills. Ability to lead meetings, influence stakeholders, and work effectively across diverse teams.

Analytical Skills:

• Strong analytical and problem-solving abilities, with a keen eye for detail and the ability to translate data into actionable insights.
• Experience with reporting and dashboarding tools (e.g., Power BI, Tableau), project management software, and ITSM platforms.

Education:

• Bachelor's degree in Computer Science, Mathematics/ Statistics/ Information Technology, Engineering, or a related field.
• Industry certifications around ITIL/COBIT/SixSigma / Azure would be an asset

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.