Td Bank Operations Specialist - Portfolio /Service Manager Canada, Ontario, Toronto 652414649
Job Description:
Portfolio Manager - IT Operations Specialist (Cloud / Data / Finance / Resource) Level 10 - Individual Contributor
Reporting to Senior Leadership within TD Data Operations and Support – Drive key deliverables towards secure, faster and efficient data services/products with key Responsibilities:
- Support coordinating the large IT Support and Operations portfolio:
- Manage the overall operational health and performance of IT Operations portfolios, with a strong emphasis on Cloud (Azure) and Data/AI initiatives.
Performance Monitoring & Reporting:
- Develop, collect, and analyze operational metrics. Create compelling presentations, reports, and dashboards to summarize portfolio status, performance, and key insights for leadership and stakeholders.
Cross-functional Coordination:
- Collaborate closely with managers and peer teams to ensure seamless execution, alignment on priorities, and effective resolution of operational challenges across portfolios.
Leadership alignment:
- Lead and facilitate operational huddles, ensuring clear agendas, actionable outcomes, and effective communication.
IT Support and Incident Oversight:
- Take ownership of major incident management processes, coordinating response efforts, communication, and post-incident reviews to minimize impact and prevent recurrence.
Strategic Reporting & Dashboards:
- Facilitate, design, build, and maintain comprehensive reports and dashboards that provide real-time visibility into operational metrics, trends, and key performance indicators.
ITSM & Product Lifecycle Management:
- Apply strong knowledge of IT Service Management (ITSM) principles and product lifecycle management best practices to optimize service delivery and operational processes.
Continuous Improvement:
- Identify opportunities for process improvement and automation within IT operations, leveraging data and technology to enhance efficiency and reliability.
Required Qualifications:
- Experience: 10+ years of experience in IT operations, portfolio management, or a similar role with significant exposure to cloud environments, data/insights management for effective executive leadership support .
Technical Acumen:
- Demonstrated expertise with Microsoft Azure services and cloud operations.
- Strong understanding of Data concepts, including data pipelines, data warehousing, and data analytics.
- Familiarity with AI/ML concepts and their operational implications is a significant asset.
Operational Excellence:
- Problem solving mindset and approach with proven track record of managing operational metrics, developing performance reports, and presenting complex information clearly and concisely.
- Incident Management - Solid experience in managing major incidents, including coordination, communication, and root cause analysis.
- ITSM & Product Lifecycle: In-depth knowledge of ITSM frameworks (e.g., ITIL) and experience applying product lifecycle management principles to IT services.
Communication & Leadership:
- Exceptional communication, interpersonal, and presentation skills. Ability to lead meetings, influence stakeholders, and work effectively across diverse teams.
Analytical Skills:
- Strong analytical and problem-solving abilities, with a keen eye for detail and the ability to translate data into actionable insights.
- Experience with reporting and dashboarding tools (e.g., Power BI, Tableau), project management software, and ITSM platforms.
Education:
- Bachelor's degree in Computer Science, Mathematics/ Statistics/ Information Technology, Engineering, or a related field.
- Industry certifications around ITIL/COBIT/SixSigma / Azure would be an asset
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
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