דרושים Travel & Payments Specialist- Apac ב-Sap ב-United States, Roswell

THE ROLE OF PROJECT MANAGER

As a Project Manager Associate, you will support the project manager on large scale, high risk, strategic projects, and/or lead operational projects or small engagements.

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES

• Master’s degree, or equivalent tertiary study
• 0-3 years' work experience with customer facing roles
• Team player with ability to work independently and take ownership of assigned tasks
• Good listener with excellent communication skills, empathetic, collaborative
• Resourceful self-starters with strong interpersonal skills who are eager learners
• Interested in technology, innovation, and how digital platforms can solve business challenges
• Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressur

EXPECTATIONS AND TASKS

During Academy:

• Learn and understand the Customer Services & Delivery portfolio for the respective solution areas and delivers according to service specifications
• Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements
• Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on the job training
• Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes
• Demonstrate problem solving, time management, and communication skills through a range of activities during training and on the job rotations
• Build and maintain relationships with internal and external stakeholders
• Adapt to knowledge on new technologies in a consistently dynamic and changing environment

As a Project Team Lead on a large strategic project

• Conduct project planning activities and support execution of large scale, high risk, strategic projects according to the project plan
• Assist project PMO as needed by SAP or Customer PM o Manage sub-project group to supervise/represent a team within large project program
• Ensure project success (budgets, schedule, quality, business value)
• Ensure proper use of methodology tools procedures
• Coordinate project resource management with resource managers

As a Project Manager for a small strategic /operational project:

• Responsible for managing project through life cycle- applying skills as project team lead and project coordinator
• Responsible for defining, planning, tracking and managing the project, in accordance to methodology
• Determine required resources for the project
• Identify required resources, collaborate with sponsor to set direction required to meet project objectives
• Participate in project initiation/planning activities. Mange execution of projects according to the plan
• Manage internal/external communication to stakeholders, with input/guidance from Sponsor
• Lead project team by communicating what need to happen, and holding team accountable for delivering on objectives
• Support the identification of risks/issues and develop mitigation options for decision by the sponsor, in order to maintain project momentum
• Communicate and/or escalate project issues early to account management and delivery management.
• Balance the trade-off of the triple- constraint (time, cost and scope) to realize the expected business value.
• Demonstrate proficiency in tools and procedures o Position SAP delivery methodology – Activate, Agile, Best Business Practices and Integrated Tool management correctly with the customer and project team 5
  • Work with partners, customers and internal SAP teams to enforce adoption of Rise with SAP methodology and associated tools like CALM, Signavio, LeanIX, BTP etc. to make the best usage of the investment of end customers
  • Be responsible for driving the clean core on BTP, innovation adoption and business transformation at scale for customer
  • Maintain internal project financial and non-financial system
  • Adhere to Procurement, HR policies and to commercial processes such as change requests and invoicing
• Demonstrate proficiency in communication
  • Display effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
  • Create and communicate project processes to increase collaboration between internal and external project team members.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Key Responsibilities:

• Global Credit Validation:
  Validate and ensure the accuracy of SLA credit requests and contractual credit claims, verifying compliance with established guidelines and policies.
  Assess the validity of credit requests in accordance with contractual agreements and service level agreements (SLAs).
• Credit Monitoring:
  Continuously monitor and track credit requests to ensure timely processing and alignment with company goals.
  Follow up on any discrepancies or issues to ensure resolution is achieved promptly.
• Documentation & Reporting:
  Maintain accurate records of all credit requests and related documentation.
  Prepare and submit regular reports on credit status, trends, and potential risks to relevant stakeholders.
• Collaboration with Stakeholders:
  Work closely with internal departments such as Sales, Finance and Legal to gather necessary information and resolve any issues related to credit requests.
  
• Policy Compliance:
  Ensure all credit requests and validations are in compliance with corporate policies, legal requirements, and regulatory standards.
  Recommend process improvements and assist in the implementation of best practices for credit management.
• Training and Knowledge Sharing:
  Provide guidance and support to internal teams regarding credit policies and processes.
  Assist in the development of training materials and conduct training sessions for employees involved in the credit request process.

Required Experience and Skills:

• Educational Qualifications:
  A bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
  Relevant certifications in Credit Management or Finance (e.g., CPA, CMA) are a plus.
• Professional Experience:
  A minimum of 1 to 3 years of experience in SAP. Having similar experience in other companies will be considered in the same way.
• Technical Skills:
  Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Key Competencies:
  Strong analytical and problem-solving skills with the ability to assess complex credit scenarios.
  Excellent attention to detail and organizational skills.
  Effective communication and interpersonal skills to work with cross-functional teams and stakeholders at all levels.
  Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Language Skills:
  Fluent in English (written and spoken); additional languages are a plus.

Personal Attributes:

• Proactive and self-driven, with the ability to take ownership of tasks and responsibilities.
• Strong team player with a collaborative attitude.
• Ability to work independently and in a dynamic, fast-paced global environment.

This is an exciting opportunity to contribute to the global operations of a leading organization while developing your expertise in credit management. You will play a key role in ensuring the efficient and effective management of credit processes, working alongside a talented and diverse team.

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Responsibilities:

• Develop and maintain strong relationships within assigned client segment to ensure maximum adoption, satisfaction and retention levels, and client development are met
• Identify and execute business strategy for assigned client segment
• Focus on CoV/MVV and bringing value to customers with strategic engagement in person and in market
• Develop client’s knowledge of features/functionality and modules by using online presentation or in person presentation methods
• Work closely with Account Teams to Identify, prioritize and resolve client issues/concerns; coordinate with appropriate internal cross functional departments to provide response and/or solutions
• Identify and implement improvements to processes, documents, tools, reports, etc. to benefit team and internal/external clients
• Track and update activities, reporting in SF as required, i.e. BR’s, Success Plans, Travel Assessments.
• Participate on cross-functional teams to discuss accounts and look for trends or commonalities, ensure the best interests of both clients and SAP Concur are being fairly and objectively represented
• Identify and execute business strategies that contribute to the success of the key metrics of the position – retention, renewals, utilization/adoption, contractual compliance, and opportunities for expansion
• Work with assigned Account Teams to help manage travel success plans where applicable, including managing territory assignments, tracking activities and territory planning for customer base
• Advocate for customer base for future product travel enhancements, collaboration with staff, team and travel product stakeholders
• Participate on cross-functional teams to discuss accounts and look for trends or commonalities, ensure the best interests of both clients and SAP Concur are being fairly and objectively represented for payment strategy.
• Build relationships with issuer partners of SAP Concur and card schemes
• Focus on building out new partnerships with card schemes and individual issuers in APAC.
• Develop client’s knowledge of features/functionality and modules by using online presentation or in person presentation methods
• Work closely with Account Teams to Identify, prioritize and resolve client issues/concerns; coordinate with appropriate internal cross functional departments to provide response and/or solutions.
• Identify and implement improvements to processes, documents, tools, reports, etc. to benefit team and internal/external clients
• Track and update activities, reporting in SF as required, i.e. BR’s, Success Plans, Travel Assessments.

Education, Experience and Training required:

• Minimum 5 years’ experience with Concur Travel (preferred)
• Minimum 10 years’ experience with high level of interaction with internal/external clients and partners
• Minimum 10 years payments related experience
• Knowledge of related systems (Global Distribution Platforms, Agency systems, Payment API’s)
• Minimum 10 years travel related experience
• Ability to pass background check

Job specific specialized knowledge and skills:

• Aptitude to analyze a situation, defines key objectives, and recommends strategies and action plans
• General understanding of business, financial systems and organizational decision-making
• written and verbal communication skills, including negotiation skills
• Demonstrated aptitude to assess and analyze issues/data and develop or implement appropriate plans
• Must possess a client-focused attitude with the ability to act as a client advocate
• Proven ability to engage and interact with internal teams to resolve client issues
• Planning and project management capabilities
• Ability to give presentations to small and large groups of people
• Advanced Microsoft Office (particularly Excel) skills

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: ソリューションアドバイザー スペシャリスト - BTPコア (アプリケーション開発、オートメーション、統合)

勤務地: 東京

1. Deal Progression :製品のデモンストレーション及びプレゼンを実施する
   顧客の技術的な質問や懸念に対応する
   技術的観点から案件の開始フェーズからクロージャーまでをリードする

2. Demand Generation :
   新しいビジネス機会を創出するために、マーケティング及び営業活動に参加する (1対1、1対少数、1対多数)
   セミナーやウェビナーを計画、実行し、自身も技術エキスパートとして参加する
   資料を作成し、知識を深めるための技術的コンテンツを提供する

3. Adoption & Consumtion 支援 :
   提案したソリューションが顧客によって成功裏に採用されることを保証するために、BTP CSMチームと協力する
   1対1、1対少数、1対多数を通じて継続的に新機能情報を提供し、我々のソリューションのさらなる活用を促進する

:
アプリケーション開発、ハイパーオートメーション及び統合システム分野で5年以上の実践経験
アプリケーション開発(拡張)ツール＆ランタイム環境、ワークフロー、RPA、iPaaS(Integration Platform as a Services)、プログラミング言語(Java、Node.js、ABAP、Python)に関する技術の習得
優れたプレゼンテーション及び顧客との関わりスキル強力な問題解決能力と技術的洞察力
日本語でのネイティブレベルのコミュニケーションスキル

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Core tasks include:

• Handling end-user inquiries – detecting the problem, troubleshooting, dispatching, and closing the issue
• Maintaining awareness of trending issues and engaging with the appropriate stakeholders to mitigate escalations
• Working the weekend shift, staffing from Wednesday to Sunday, in your designated shift
• Working in a multi-channel environment where support is provided via chat, call-out, and ticketing. You may engage in simple exchanges or more complex consultations based on your growing levels of expertise
• Exchanging best practices and following standard execution models to help our team be most efficient
• Participating in, contributing to, or hosting learning and networking activities to consistently grow knowhow and collaboration
• You may contribute input and/or take the lead of scope-related or process-related projects

What you bring

In addition, you will bring:

• A customer-service attitude: polite, helpful, quality-oriented, and empathetic
• Analytical skills/Inquisitive mindset: asks the right questions
• Multitasking/ prioritization skills
• Strong English communication skills
• A can-do attitude
• Confidence in navigating challenging situations and finding solutions
• The ability to work both independently and within a team
• A bachelor’s degree and or equivalent work experience - we are looking for someone with some experience, therefore comfortable in a corporate environment

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What you’ll do:

• Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, Business Objects solutions, Cloud Connector, Convergent Charging, Convergent Mediation, OpenText etc.
• Work experience in Cloud Operations for running applications systems on a large scale.
• Experience in ITIL and IT Service Management processes such as Incident Management, Event Management / Monitoring, Change Request Management
• Experience in writing technical concepts, such as Knowable Base Articles, Wiki pages, Root Cause Analysis and BLOG entries etc.
• Experience in automation of monitoring or operational workflows
• Contribute ideas to help towards the vision and execution of teams in ECS Last line of Defence and act as an expert to Service Areas for advanced troubleshooting.
• Take the lead in implementing activities, like e.g., architecture decisions, Process mining exercises, Continuous improvements which contribute to the stability and performance of the teams, also build scalable processes.
• Establish a close relationship with the Domain Leads in Application area, Service engineering and Service Area Operation to influence supportability/operability of the products.
• Contributing to initiatives to reduce application related outages.
• Collaborate with Product Development and support for roadmap, feature, and bug fixes.

What you’ll bring

• Good understanding of the SAP Basis systems both on Operation system level as well as inside the SAP system, preferably holding SAP certification in NW administration or S/4HANA System administration

• Knowledge on Hyperscale’s (e.g., AWS, Azure, GCP) and Automations & Provisioning in cloud environment
• Incident Management skills, In Depth troubleshooting skills is mandatory
• Analytical, detail-oriented personality and a technology enthusiast
• Ability to troubleshoot complex issues and work on time critical assignments.
• Positive, proactive, and customer-focused attitude
• Exceptional communication and collaboration skills
• Minimum 10-18 years of experience

Meet your team.

• The Application Last Line of Defence in SAP ECS is the group of experts responsible for the continuous availability, performance of the customer applications hosted in ECS. This team focuses on Critical incident troubleshooting and service Requests and ensures timely resolution.
• With both NetWeaver and Non-NetWeaver Application experts, this team provides a wide range of opportunities to upskill, work with various internal teams resolve critical issues also drive important initiatives within the Organisation.

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In this role, you will play a critical part within the Cloud Product Skills team, collectively responsible for upskilling the SAP workforce on Product Management, User Experience, Research, Cloud Product Management, Product Marketing, Generative AI, Data Literacy, Artificial Intelligence, and more.

You will specialize in UX topics (UX Design, UX Research) in a team collectively focused on Product marketing/Product Management/UX skills. You will be responsible for innovating engagement models to deliver not just world-class instruction but also fostering learning simulation and implementation. You will collaborate with external vendors or local teams to deliver meaningful training that drives behavioral change.

What you’ll do

The Corporate Learning Senior Specialist will focus on designing and implementing learning content related to a skills cluster aligned with their specialization, with responsibilities including:

• Continuously collaborating with our learning business partners and strategic stakeholders across the development organizations, leveraging skills assessment data, root cause analysis information, and learner feedback to understand SAP’s learning needs.
• Contributing to prioritizing learning initiatives and formats that maximize the training impact on Cloud Product Skills topics within available resources.
• Identifying measurable impact indicators for programs within the portfolio, aligned with indicators selected within the Learning organization. Interacting with functional management teams to evaluate the effectiveness of established programs.
• Determining the appropriate scale of learning programs and the most appropriate targeting for the programs offered, including whether personalization is appropriate.
• Managing existing training or contracting with external vendors to enable employees to participate in external training programs as needed. Sourcing and managing external vendors (e.g., Requests for Proposals (RFPs)) to develop and/or deliver cost-effective and business-relevant training initiatives (as needed).
• Continuously identifying efficiency gains that maintain or increase impact with the same or fewer resources.
• Managing training offerings from conception, maintenance, and impact by exploring multiple options to deliver outcomes for the business and employees.
• Collaborating across SAP Learning teams to advise on the people, processes, content, and tools needed to deliver exceptional learning value to the organization. This includes avoiding or minimizing duplication in other areas and taking clear ownership of how we will achieve our shared goals.
• Providing thought leadership in UX topics to and through our communities and identifying key trends impacting learning, training, and other technical opportunities to ensure we deliver world-class training to SAP talent.
• Collaboratively integrating external perspectives into SAP’s understanding of “what good looks like” for various skills across roles. Translate that into ongoing updates of our programs.
• Collaborating with a skills taxonomy and learning business partners teams to understand needs, align priorities, identify efficiency gains, and build consensus across the business for the learning initiatives we drive.

What you bring

• Minimum 3 years of credible domain expertise in UX or Product.
• Deep knowledge of current product trends and conceptual models in the industry; experience working in the product operating model considered an asset. Clear understanding of Product Management and UX also preferred.
• Proven ability to work successfully in the training or people development field within globally distributed teams and cultures.
• Fluent English (spoken and written).
• University degree (Bachelor's minimum) or equivalent work experience
• Relevant professional experience working in a corporate environment, preferably in a large, global tech organization.

Ideal Candidate:

• Owns content creation and delivery processes end-to-end, from ideation to execution, through engaging and transformative learning experiences for developers globally.
• Can clearly and convincingly communicate complex facts or cases to different audiences and organizational levels. Ideally, experienced in influencing, presenting to, and partnering with senior management. Able to influence and drive consensus.
• Understands the SAP development organization and relevant training challenges in the multinational and professional context. Has a proven ability to overcome high levels of ambiguity and clarify complex topics.

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