דרושים Senior Devops Engineer Global Sovereign Cloud Delivery ב-Sap ב-United States, Newtown Township

What you’ll do

• Serve as the first point of contact for customers seeking assistance via ticketing system
• Manage support tickets to ensure issues are resolved in a timely manner
• Gather and document relevant information for escalation to higher-level support teams as needed
• Provide guidance and solutions to internal customers on general queries
• Providing post-sales support, as needed.
• Responding to internal and external queries within the Service Level Agreement.
• Ensuring month/quarter end close activities are completed timely and accurately.
• Ensure high customer satisfaction through professional, courteous, and efficient communication
• Maintain positive relationships with customers and colleagues
• Participate in team meetings and training sessions to improve skills and knowledge
• Provide feedback to the team regarding common issues and trends

What you bring

• A Bachelor’s degree is preferred.
• Fresh graduates are welcome to apply.
• Fluency in English with excellent communication skills both written and verbal.
• Familiarity with ticketing system is a plus.
• Keen attention to detail, a high level of organization, and strong follow-up skills.
• Adaptability, with the ability to prioritize tasks and solve problems with minimum supervision.
• Patience, empathy, and the ability to handle difficult customers with professionalism
• Strong team player attributes and work ethics
• Highly skilled in team collaboration and able to work effectively with team members across different regions.
• Willingness to learn and adapt in a dynamic environment.

objective is to provide best-in-class service and continuously improve upon it, making your role essentialto our success

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

The TQM demonstrates a premium level of enthusiasm and understanding of the:

• Customer’s strategy and requirements
• Customer's solution landscape
• Customer’s business processes
• Customer’s industry

Responsibilities

• Develops and maintains a strong customer relationship and works to be recognized as a Trusted Advisor providing unbiased guidance, ensuring empowerment of the customer team
• Collaborates with any System Integrator (SI) of the customer, providing corrective action when the SI is heading down the wrong path or providing incorrect recommendations to the customer, the TQM diplomatically highlights the risks and provides alternate SAP recommendations. Captures and reports how the engagement is driving business value to the customer
• Execute on the customer’s digital transformation roadmap, creating and modifying the SAP Premium Engagements service plan as needed to drive success
• Orchestrate prototyping of business scenarios, and drive realization for positive outcomes
• Support the technical integration of the entire solution and product set, end to end, across all landscapes & platforms, providing recommendations for technical or business process improvements
• Provide a platform and forum for ideation and innovation for business scenarios
• Identify top issues, define the associated action plan & drive the resolution process, always providing the customer with immediate help in crisis situations
  

Requirements

• Bachelor or Master’s STEM Degree: Science, Tech, Engineering, Math and / or equivalent experience in the field of technology.
• Fluency in English and Arabic national language
• Equivalent experience in the field of technology is defined as 8+ years of hands-on experience in SAP either on cloud, platform, application technology (BASIS), solution, app programming or development. Preferred SAP HANA, SAP S/4 HANA, SAP Cloud Platform experience, Artificial or real-time intelligence, machine learning, automation experience
• Exceptional written and spoken communication skills in English and Arabic, strong business acumen and presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism, and is highly customer service oriented with strong customer management skills
• Strong SAP project management and value-based relationship management skills
• Proven problem-solving skills and strong work ethic are required
• The following certifications are preferred:
• • • Enterprise Architecture
    • Cloud
    • Programming
    • SAP (products, solutions, applications, technical)

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Segment:Cloud, ERP, Compliance, Relationship Manager, Cyber Security, Technology, Security, Customer Service, Legal

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

EXPECTATIONS AND TASKS:

• Improve decision speed, field quality and accelerate execution in anything you do, using data-driven insights, scalable mechanisms (i.e., templates), and AI technologies
• Independently conduct research to identify key information and trends in support of decision making
• Create comprehensive models/ perform quantitative analysis to identify trends across various regions, industries, lines of business, and disciplines
• Create AI models/ agents to support research speed, document creation and execution speed
• Support with template creation and executive communication for content geared towards senior leadership and extended value advisory team
• Support selected incubation field engagements on Demand Generation, Deal Maturation and Deal Execution, i.e., through contributing POV documents and business cases
• Drive enablement programs aimed at educating various stakeholders
• Identify areas of improvement and provide recommendations to improve efficiency of internal and external facing processes
• Various ad hoc and administrative tasks

What you bring:

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

QUALIFICATIONS:

• Pursuing a master’s degree with focus on Information sciences, Data science, AI, or alternative STEM or combination of these
• Strong analytical capabilities a must
• AI/ AI agentic skills or experience an absolute plus
• Problem-solver with tenacity to get the job done
• Keeping an eye for detail in content creation and analysis
• Experience in cross-functional teams, ability to manage multiple stakeholders a plus
• Ability to develop storylines, build high-quality PowerPoint presentations
• Excellent presentation & facilitation skills (in person & virtual)
• Appetite to learn & positive attitude
• Passion for technology (SAP knowledge not required)
• Full fluency in English
• GPA 3.5+

WORK EXPERIENCE:Previous internship experience required, preferably in a large organization.

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ABOUT YOU

The Sr. S/4HANA Public Cloud Sales Specialist will be familiar with, and comfortable working in, a highly matrixed environment, partnering effectively with Sales, Center of Excellence (COE), Customer Success (services, adoption, consumption, etc.), Value Add Team (VAT), Alliance Partners, and the Customer. The Sr. S/4HANA Public Cloud Sales Specialist core responsibilities include, but not limited to:

• Responsibility for revenue target

• Net New Customer growth

• Funnel Growth (new demand/pipeline)

• A subject matter expert responsible for advocating into the field and market

EXPECTATIONS AND TASKS:

LEAD & INSPIRE

• Territory and Account Leadership - Lead designated territory, including accounts, account relationships, prospect profiling, and sales cycles.

• Strategy- Develop effective and specific strategic account plans to ensure revenue target delivery and sustainable growth

• Set vision and strategy for the sales team; develop specific MU sales plans to ensure growth in all measurable revenue streams

• Conduct account and opportunity reviews with leadership

• Trusted advisor - Establishes strong relationships based on knowledge of customer requirements and commitment to value

• Annual Revenue - Exceed quarterly and annual individual revenue targets

• Thought leadership Create, drive, and accelerate enablement of wider SAP sales team in collaboration with Sales & Learning, MU resources etc.

• Work collaboratively with extended sales teams – Industry, LOB, Marketing, Development, S/4HANA Center of Excellence, etc.

CULTIVATE & GROW

• Ensure account teams and Alliance Partners are well versed in each account’s strategy and well positioned for all customer touch points and events

• Builds a network of executive relationships with internal stakeholders that can be leveraged

• Builds a foundation on which to harvest future business opportunities and accurate account information and coaching

• Develop and deliver comprehensive business plan to address customer and prospects priorities and pain points

• Demand Generation, Pipeline and Opportunity Management

• Follow a disciplined approach to maintaining a rolling pipeline (R4Q). Maintain 4x funnel coverage to accelerate deal progression, and maintain out quarter objectives

• Leverage support organizations including Marketing, inside sales, Alliance Partners to drive net new opportunities

• Orchestrate resources: deploy appropriate teams to execute winning sales

• Maintain CRM system with accurate customer and pipeline information

ANALYZE & INNOVATE

• Customer Acumen - Actively understand each customer’s technology footprint, strategic growth plans, technology strategy and competitive landscape

• Leverage SAP Solutions to innovate throughout the customer journey

• Maintain whitespace analysis and execution of initiatives on customer base

• Define ideal customer profiles and account lists – across all segments

• Maintain a close understanding and appreciation of competitive solutions and support the team in competitive situations

• Tight collaboration with internal stakeholders to drive adoption & consumption, ultimately having every customer referenceable

• Utilize Value Engineering, benchmarking and ROI data to support the customer’s decision process

• Review public information (e.g., new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the prospect

• Understand SAP’s competition and effectively position solutions against them

YOUR PROFILE

• Prior experience with software/IT organizations and with a demonstrated proficiency in Enterprise and/or LOB software solutions through Solution Management, Sales, Presales, Consulting, or Business Development roles

• SAP product experience and/or extensive software sales experience in Cloud offerings

• Working knowledge of cloud, Hosted Services, SaaS/ PaaS models, and cloud-based commerce/ business networks

• Leverage a professional network resulting in market, pipeline, and revenue growth for SAP.

• Can leverage industry-expertise throughout sales cycle, connecting with customer with shared industry language.

• Fluency in English or any other language is an asset. Fluency in the language of local markets is desirable.

• Education bachelor's degree (or equivalent) required, MBA or equivalent degree required from an accredited university preferred.

We win with inclusion

Orange County
Los Angeles

Key accountabilities of the role are to:

• Effectively structure, draft, redline, and negotiate complex terms and agreements with customers, including cloud agreements, software licensing, professional services agreements, and data processing agreements, to support SAP’s cloud and software business.
• Collaborate closely with internal Sales, Pricing, Revenue Recognition, and Commercial Business Partner deal support teams throughout the drafting and negotiation process.
• Serve as an escalation point for the Commercial Business Partners and Sales Teams for legal and contracting issues.
• Support SAP’s corporate business goals and objectives by serving as a true business partner, balancing legal risks appropriately against the commercial objectives.
• Identify contractual risks and propose alternatives leading to optimal solutions; work cross-functionally with sales, finance, security, and operations teams to ensure compliance with legal, regulatory, company policies, and risk preferences.
• Integrate legal, business, technical, and practical analysis with high motivation.
• Assist in managing various field and corporate legal matters, including privacy, security, intellectual property, template and playbook management, and dispute resolution.
• Undertake special projects as assigned by the Assistant General Counsel.

EDUCATION & SKILLS

• Juris Doctor from an A.B.A. accredited law school.
• Over 7 years of relevant legal experience in the cloud and technology sector.
• Expertise in negotiating key provisions of cloud agreements, such as data privacy, security, artificial intelligence, compliance/regulatory issues, and indemnities and limitation of liability clauses.
• Proven experience in providing legal counsel to sales teams.
• Strong interpersonal, leadership and communications skills.
• Active membership in at least one state bar.

LOCATION

• Must be hybrid, with at least three days per week onsite at a U.S. location near an SAP office—preferably in Atlanta, Newtown Square, or Chicago.

We win with inclusion

PhiladelphiaJob Segment:Intellectual Property, Compliance, Cloud, Law, ERP, Legal, Technology

What you’ll do

As a performance enthusiast at our company, you will lead a wide range of performance activities, including developing performance test frameworks, testing for scalability, and analyzing the performance of our Commerce products. Your work will directly influence how customers perceive the performance of our products by creating benchmarks and sizing guides. Additionally, you will have the opportunity to work closely with customers, analyze their performance issues, and use their feedback to drive product improvements

Role and tasks:

As a member of our team, your role will be pivotal in driving performance excellence in SAP Commerce Cloud. Here are the key tasks you will be responsible for:

• Establish a performance framework and drive the initiatives that follow
• Formulate and promote best practices standards for performance excellence
• Develop and maintain the performance test harness
• Track and relay performance outcomes
• Identify performance bottlenecks and recommend tuning strategies
• Collaborate with development teams to assess performance, conduct root cause analysis, and implement optimization solutions
• Work with customers and partner to analyze their performance requirements
• Maintain a network within and outside SAP to understand how to best improve the team’s activities in the long run

What you bring:

• Genuine interest in performance related topics
• Proficiency in back-end development with an emphasis on optimizing performance for Java and SQL (Azure SQL, PostgreSQL or equivalent)
• Expertise in software performance testing for cloud applications utilizing JMeter or Gatling, Grafana, Dynatrace, LoadRunner
• Familiarity of cloud application development (REST API, operation systems, pipeline automation)
• Experience in working directly with customers and partners
• Good verbal and written English
• Enthusiasm about discovering and getting to grips with novel technologies and frameworks

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Key Responsibilities and Tasks:

• Lead the planning, design, due diligence, and implementations of strategic business objectives to successfully reach SAP Business Network goals for the region.
• Manage the full sales cycle. Leverage and coordinate cross-functional teams (ISBN\DSC\Industry AEs, VAT, Partners, Product Marketing, Product Management) to efficiently navigate complex sales cycles. Act as a trusted advisor in sales cycles.
• Come with a strong “Hunter” mindset that will support SAPs Customer Value Journey (Explore Potential, Build the Vision, Deliver the Promise, Maximize Value, Innovate and Grow) vision and identify expansion opportunities in our existing customer base.
• Own/provide direction to strategic account plans - including customer profiles and targeted programs by working closely with the MU/regional sales, marketing, regional Network Executive, Pre-Sales, and Tiger team members.
• Create and execute demand generation programs in each region to support BN budgetary goals.
• Partner across SAP – ISBN, DSC, Industry AEs, Industry Business Units (IBUs) to build and expand relationships with key executives and decision-makers. Be an evangelist on must-win SBN accounts.
• Develop category, industry or regional specific points of view, methodologies, best practices, and growth strategies that can be repurposed across the region to drive better outcomes for customers and SAP.
• Develop and deploy enablement sessions for internal and partner sales teams to supplement and grow their selling skills. Work with the SAP’s enablement teams to ensure consistent, quality delivery.
• Identify, analyze, and secure SAP Business Network renewals and drive increased transactional SBN revenue.

Experience and Educational Requirements:

• 5 to 7 years of meeting\exceeding quota at a SaaS provider. Leads disciplined sales processes including pipeline growth and accurate forecasting.
• Experience in selling cloud solutions with a strong focus on both generating new business and growing existing business.
• Strong expertise in the Procurement/Supply Chain domain: selling to the Office of the CPO, Director of Supply Chain, Head of Manufacturing/Logistics/Maintenance

To be successful in the role, you must be able to:

• Harmonize and distill complex and disjointed data points (competitive / industry trends, enterprise processes around procurement and supply chain, SAP product knowledge and limitations) into strategic positioning.
• Sales leadership: Must be an accomplished senior sales professional with sound reputation and a successful track record in leading sales processes by leveraging internal resources to amplify SAPs capabilities.
• Customize strategies, build capabilities, and achieve revenue growth, with equal focus on selling directly to end-customers and selling internally by tailoring influence and stakeholder management to navigate around issues with organizational agility.
• Be recognized as a visionary and trusted advisor in customer engagements.

Job Segment:Logistics, Supply Chain, Product Marketing, Senior Product Manager, Pre-Sales, Operations, Marketing, Sales