דרושים Virtualization Infrastructure Specialist ב-Sap ב-מקסיקו

What you will do:

• Process and document all suspensions/terminations due to non-payment related cases
• Suspension and termination due to non-payment for all global customers, including triggering of MARs/CRFs and E2E and post-termination activities for volume customers only
• Engage with the team SPOC/lead to align on suspension/termination activities
• Engage with the 3rd party collection agency
• Help optimize the suspension and termination for non-payment process working with CC GVC process automation SPOC, relevant stakeholders and CPIT colleagues.
• Other related duties as assigned

What you will bring:

• proactive, agile, structured, and solution-oriented approach
• adaptability to change and unknown and a positive attitude
• team player
• excellent communication skills and attention to detail
• excellent knowledge of ISP, CRM, CMS and other SAP tools is a plus

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

What you’ll do:
As a Senior Enterprise Architect, you will develop a comprehensive enterprise architecture model for our customers aligning with their enterprise goals, collaborate with virtual account teams (VAT) as a transformation partner. You will drive the value realization and the solution adoption and lead activities such as:

• Guide customers through their cloud journey (with special focus on adopt and derive), starting with Enterprise archetypes and scaling digitally.
• Provide enterprise architecture guidance using RISE with SAP methodology and Clean Core principles to ensure that every customer benefits from SAP‘s cloud qualities.
• Act as the Transformation Partner for the CIO or other CxO, driving architecture effectiveness.
• Support adoption, identifying and mitigating technical adoption risks.
• Enhance impact on customer’s business goals by driving value realization through solution adoption and consumption of capabilities
• Bundle customer expectations and align business goals in a tangible enterprise level success plan to monitor and validate KPIs & value drivers to enable value-driven business transformation with value framework
• Serve as a trusted advisor, ensuring secure, reliable, and flexible cloud environments for mission-critical processes.
• Through governance, involve and engage relevant stakeholders within and outside the customer organization to enhance value realization, establish a common perspective on customer business goals and value drivers across solution areas to provide customer context to all teams, enhancing customer proximity and experience.
• Align customers and partners with SAP’s Clean Core strategy, accelerate BTP adoption and promote SAP best practices.

What You Bring:
Transformation, Architectural & Solution Skills:

• Experience delivering enterprise business transformation projects and aligning customer priorities with target architecture and roadmap.
• In-depth knowledge of the SAP Solution Portfolio and Enterprise Architecture Framework (North Star).
• Experience with Business Technology Platform components (application development, automation, data and analytics, integration, AI) and practical experience with S/4HANA applications.
• Strong understanding of Cloud & Clean Core Strategy, familiarity with SAP LeanIX, Signavio, and Cloud ALM.
• Knowledge of SAP's Business AI roadmap, including identifying use cases and piloting AI-driven solutions to enhance business processes.
• Expertise in SAP Integration and Extensibility Advisory Methodologies.
• Understanding of SAP’s value framework, value drivers and business case creation with e.g. VLM (SAP value lifecycle manager)

Must-Have Requirements:

• 8+ years in customer experience roles (e.g., Program Manager, Architect), with experience in end-to-end architectural design for hybrid solution landscapes.
• Extensive knowledge of SAP Enterprise Architecture Framework and Toolset, and experience with BTP components and services such as application development, automation, data and analytics, integration, and AI capabilities.
• Proficiency in SAP Integration and Extensibility Advisory Methodologies and Clean Core principles.
• S/4HANA technical or/and SAP S/4HANA application/functional knowledge/experience.
• Excellent communication, influencing, and negotiation skills (in English) at the senior management and C-levels, both within an IT team and across business functions.
• Mindset for Strategic Thinking, Continuous Learning, and Business Acumen.

Nice-to-Have Requirements:

• Knowledge of on-premise and corresponding SAP cloud solutions.
• Professional training and certification (e.g., SAP Enterprise Architecture Framework featured by LeanIX EAM, SAP Certified Professional-Enterprise Architect [P_SAPEA_2023], TOGAF) as a plus.

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Job Segment:Information Technology, IT Architecture, Cloud, ERP, Developer, Technology

What you'll do:

As the Solution Advisor (SA), you are the expert across the Supply Chain solution portfolio. As the go-to person for asset management within the sales team. You will leverage your deep expertise in to support the entire sales cycle, from identifying opportunities to post-sale customer support. Additionally, you will assist customers in expanding their current SAP footprint to maximize value for their organization.

· Provide deep Asset Management specific expertise to support new sales and adoption for key customers and prospects

· Support the Account Team by delivering solution presentations and events to identify and qualify new opportunities and drive adoption and consumption of SAP solutions

· Evaluate account qualification criteria to determine further investment in pursuing opportunities

· Establish yourself as a thought leader within the account team and fine-tune account strategy

· Collaborate with the team in creating overall themes and competitive differentiation

· Conduct vigorous dry runs on strategic deals and customer engagements

· Transition engagement to the implementation partner/ Services teams effectively

· Engage with customers to continue selling the vision of SAP solutions and ensure eagerness for renewal

· Leverage digital assets throughout the customer engagement, including demos, presentations, and other content

What you bring:

· Professional experience with large software/IT organizations, preferably in a solution-specific segment

· SAP product experience and/or 3-5 years of relevant solutions/Lines of Business experience, Solution focus: S/4HANA Merchandising, Procurement, Inventory Management, Forecasting & Replenishment.

· Working knowledge of Cloud, Hosted Services, and Software as a Service/Platform as a Service models in the Business-to-Business Environment

· Viewed as a solutions/Lines of Business/Industry expert across SAP with a track record of success

· Focus on creating compelling storylines and themes for customer interactions

· Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions

· Passion and energy in all customer interactions

· Global Digital Content Factory: Leverage digital assets created by the team throughout customer engagement

· Implementation Partner/Customer Services & Delivery: Efficiently transition customer engagement for successful deployment and realization of solution value

Product Strategy & Roadmap:

• Define and own the product vision, strategy, and roadmap aligned with customer and market needs.
• Prioritize product features using data-driven analysis, customer feedback, and market insights.
• Collaborate with engineering, design, and architecture teams to deliver scalable and high-quality features.
• Customer Engagement & Adoption:
• Actively engage with customers and partners to understand business pain points and opportunities.
• Drive feature adoption through enablement materials, rollout strategies, and feedback loops.
• Support customer workshops, product demonstrations, and onboarding sessions.
• Feature Lifecycle Management:
• Translate market and user needs into clear, detailed requirements and user stories.
• Manage the entire product lifecycle from concept to release and continuous iteration.
• Collaborate with UX, QA, and developers during the build phase and validate outcomes post-release.
• Domain Leadership:
• Act as the subject matter expert for Field Service processes, especially in IM&C and Utilities sectors.
• Influence product design by integrating best practices from EAM, SAP Plant Maintenance, and external workforce management.

Domain Expertise:

• Good to have experience in Field Service Management solutions and workflows.
• Knowledge of asset-intensive industry processes (e.g., preventive maintenance, outage planning, field dispatch).
• Functional familiarity with SAP Plant Maintenance (PM) and SAP Enterprise Asset Management (EAM).

Industry Knowledge:

• Deep understanding of Industrial Machinery & Components (IM&C) , Utilities , or similar sectors.
• Awareness of regulatory, operational, and logistical challenges faced by asset-heavy organizations.

Technical & Functional Competencies:

• Exposure to external workforce and contractor management use cases.
• Working knowledge of map service providers (e.g., Google Maps, HERE, Esri) and geospatial integration in service solutions.
• Ability to work closely with architects and developers on API, integration, and extensibility aspects.

Product Management Skills:

• Strong capability in driving product features from concept to delivery.
• Experience in managing product backlogs, writing user stories, and using tools like JIRA or Aha!
• Ability to analyze market trends and benchmark against competitive offerings.
• Skilled in stakeholder management and cross-functional collaboration.

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

In this role, you’ll oversee:

• Process Optimization: Analyze, define, and optimize sales processes and workflows to increase efficiency and productivity. Identify bottlenecks and propose scalable solutions.

• Data Analysis and Reporting: Gather, analyze, and report on sales data to provide actionable insights. Develop and maintain sales dashboards, reports, and KPIs (Key Performance Indicators) to monitor performance, forecast sales, and inform strategic decisions.
• Sales Strategy & Planning: Collaborate with sales leadership on territory planning, quota setting, and sales compensation plans.
• Cross-Functional Collaboration: Partner with other departments, such as Marketing, Finance, and Global Teams, to ensure alignment of goals and seamless execution of sales initiatives.

Qualifications:

• Proven experience in a Sales Operations, Business Operations, or similar analytical role.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Advanced skills in data analysis tools (e.g., Microsoft Excel).
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Detail-oriented and highly organized.
• Advanced English.
• Bachelor’s degree in business, Finance, Economics, or a related field.
• Understanding of Power BI is a plus.
• Portuguese is a plus.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Segment:ERP, Cloud, Sales Operations, Data Analyst, Operations Manager, Technology, Sales, Data, Operations

What You’ll Do

• Project Leadership:Lead or support the coordination of complex projects and strategic initiatives, with a strong focus on IT implementation and SAP system integration.
• AI & Innovation Projects:Contribute to the design and deployment of AI-driven HR initiatives and ensure their integration into the existing solution architecture.
• Team & Stakeholder Coordination:Manage project teams, organize meetings, and maintain open communication across all relevant stakeholders – including internal teams, external partners, and cross-regional collaborators.
• Change Management:Co-lead the design and implementation of change strategies to support HR transformation, system rollouts, and new processes, particularly in relation to Employee Central (EC) and HR reporting.
• Strategic Communication:Create, manage, and deliver internal communications to drive alignment and engagement, including executive-level presentations, SharePoint updates, and employee communication assets.
• Works Council Support:Act as a consultant and coordinator for Works Council-related activities, ensuring all documentation and communications are in line with legal and organizational requirements.
• Business Analysis:Gather and analyze business requirements for IT automation and transformation, ensuring alignment with global HR and business strategy.
• Project Tracking:Ensure project status and milestones are consistently updated in project trackers and communicated to leadership.
• Enablement & Knowledge Sharing:Facilitate internal communication events, engagement initiatives, best practice sharing, and training efforts.
• Post-Implementation Review:

What You Bring

• Degree in Human Resources, Business Administration, Psychology, Business Informatics, Computer Science, or a related field.
• Experience:
• 5+ years in project management, business transformation, or HR IT implementation (especially SAP).
• Experience with AI-powered projects and digital HR technologies is a strong plus.
• Prior experience with Works Council processes is preferred.
• Skills:
• Strong project management and communication skills.
• Analytical thinking and problem-solving abilities.
• Fluent in English; German and additional languages are advantageous.
• Proficiency in Microsoft Office Suite, Microsoft Teams, SharePoint, and collaboration tools.
• High design sensibility and experience in preparing business case presentations and stakeholder communications.

You will work closely with global stakeholders, project leads, HR technology teams, and internal communication partners to align initiatives with organizational priorities, deliver business value, and ensure change is effectively communicated and adopted.

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

What you'll do:

That’s where YOU come in

As the Solution Advisor (SA), you will be the go-to person for any solution or product questions in customer-facing presentations and demonstrations. You will leverage your deep expertise in specific solutions to support the entire sales cycle, from identifying opportunities to post-sale customer support. Additionally, you will assist customers in expanding their current SAP footprint to maximize value for their organization. You will be the SAP subject matter expert for customers and sales within your domain

• Actively support our regional sales colleagues in enabling them to articulate a clear value proposition around our solution portfolio.
• Engage with our sales and demand organizations to provide solution knowledge and demonstrations when required throughout any relevant sales cycle.
• Lead the solution component of finance & spend sales cycles across industries.
• Conduct discovery sessions in advance of a demonstration or key presentation with representatives from the prospective customer to build relationships and understand their unique needs.
• Drive a prescriptive outcome with your customers in partnership with the account team.
• Be the face of SAP and bring the solution to life through visual storytelling and demonstrations.
• Effectively present to customers remotely using virtual and digital technologies or in person using Best Run Demo presentation skills.
• Represent SAP’s current cloud and AI solutions and future direction.
• Demonstrate industry knowledge to maintain credibility with prospective customers.
• Position SAP considering the competitive landscape.
• Speak about technical topics in every-day language.
• Develop a reputation for excellence in customer engagement.
• Collaborate on strategic internal projects.
• Assist customers with renewal & consumption activities.
• Have fun discussing the art of the possible with customers, leading them through memorable and fun experiences, and helping them and SAP win!

What you bring:

• Strong presentation and communication skills with executive presence - SAP training on Best Run Demos or Solution Selling preferred
• SAP product experience or 3-5 years relevant experience in finance and accounting
• SAP product experience in Treasury or GRC considered a plus
• SAP product experience in Cloud ERP and/or selling into both Corporate and Enterprise customers across industries
• Experience in insurance and insurtechs and/or SAP industry-specific solutions a plus
• Experience in finance transformations and ERP implementations
• Focus on creating compelling storylines and themes for customer interactions
• Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions
• Passion and energy in all customer interactions

· Implementation Partner/Customer Services & Delivery: Efficiently transition customer engagement for successful deployment and realization of solution value

We win with inclusion

Manhattan
New York City