דרושים Junior Technical Writer F/m/d - Sap Signavio ב-Sap ב-Malaysia, Kuala Lumpur

Job Overview:

An Auditor II provides first level review of end-user receipts and expense reports to ensure integrity and accuracy of their financial reimbursements following

the client’s specific policies and procedures.

Responsibilities:

• Provides first level assessment of receipts and expense reports in compliance to client’s subscription and policies and procedures
• Focuses on the following Global Audit Queues: Verify, Receipt and Policy Audit Clients, General Audit Clients and Level 4-5 Audit Clients (UK and AU VAT)
• Documents and recommends necessary corrections and additional requirements to complete the receipts and expense reports in a timely manner
• Utilizes tools and systems proficiently to process receipts and expense reports and accordingly escalates issues to immediate Supervisor as
• Provides additional duties such as own (versus team) data collation and reporting as deemed necessary to achieve and produce a high quality support solution
• Be aware of, and comply with, all corporate policies

Education, Experience & Training required:

• Must have two (2) years of tertiary education, or its equivalent knowledge, experience, and skill set

Must possess the following skills and/or abilities:

• Language Proficiency: Fluency in the target language, particularly written form (read & write) often assessed through standardized tests.
• Attention to Detail: Strong analytical skills with the ability to spot errors and inconsistencies in documentation.
• Can work in a fast-paced environment, handling multiple priorities, at any given time
• Communication Skills: Above average verbal and written communication skills to effectively convey findings and collaborate with team members.
• Certifications: Relevant certifications in language proficiency can be beneficial.

• Integrity: Commitment to honesty and transparency in all auditing practices.
• Confidentiality: Ability to handle sensitive information with discretion and maintain client confidentiality.
• Professionalism: Adherence to ethical standards and professionalism in all interactions with clients and team members.
• Accountability: Willingness to take responsibility for one's work and decisions, ensuring accuracy and reliability in audits.
• Respect for Diversity: Appreciation for cultural differences and the ability to work respectfully with individuals from various backgrounds.
• Continuous Improvement: Commitment to ongoing professional development and staying updated on industry standards and ethical guidelines.

Value Competencies:

• Displays passion for & responsibility to the customer
• Displays leadership through innovation in everything you do
• Displays a passion for what you do and a drive to improve
• Displays a relentless commitment to win
• Displays personal & corporate integrity

​

We win with inclusion

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Requisition ID: 409948 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Key Responsibilities:

• Design concise and understandable content for user flows, UI labels and texts, error messages, and contextual help within the product interface.
• Create, organize, and maintain user guides, FAQs, and tutorials that simplify complex concepts and enhance user understanding.
• Develop step-by-step walkthroughs and multimedia resources using platforms like WalkMe.
• Adopt a data driven content design mindset by seeking and utilizing user data from multiple data channels such as Telemetry, UA Surveys, User Testing & Research and Customer Engagement activities to enable you to take decisions based on insights and facts.
• Partner with cross-functional teams to ensure content is seamlessly integrated into product workflows.
• Regularly audit and improve existing documentation and in-product help to ensure clarity, relevance, accessibility and adherence to standards.
• Explore and implement new approaches, including AI-driven solutions, WalkMe to enhance user assistance content.

Role Requirement

• Proven experience in creating help documentation, in-product content and tutorials with overall experience of 4 to 6 years.
• Strong ability to simplify complex technical concepts into accessible and user-friendly content.
• Experience with tools such as DITA, WalkMe, Figma for creating and managing content is an added advantage.
• Excellent written and verbal communication skills in English.
• Familiarity with user-centered design methodologies and accessibility standards.
• Degree in English, Technical Writing, Communications, Design, Engineering, or a related technical field.
• Ability to grasp technical concepts and create easy-to-use documentation and flows.
• Passion for innovation, high attention to detail, and a commitment to delivering high-quality content.

​

Job Segment:ERP, User Experience, Cloud, Testing, Developer, Technology

• Serve as the primary contact for private cloud customers for technical delivery topics, technology discussions and other contractual entitlements for technical components as per contract.
• Be the technical landscape owner
• Responsible for leading technical delivery and management of system landscape as a representative of SAP Enterprise Cloud Services.
• Accountability as the single orchestrator for End2End delivery from SAP Enterprise Cloud Services
• Introduce technical managed services scope, roles and responsibilities as part of customer onboarding to establish and strengthen the partnership.
• Develop strategic technical engagement via service planning with clients by acting as a trusted advisor to establish a focus on core services delivered.
• Proactive management of operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters.
• Act as a trusted technical advisor in safeguarding and sharing innovation roadmap with the customer.
• Maintain close collaboration with ECS (Enterprise Cloud Services) Technical Operations to drive operational topics including ticket handling.
• Establish good relationships with all customer-facing roles in SAP to provide One SAP experience.
• Be part of the SAP overall governance model set up for each customer
• Active internal and external stakeholder management
• Proactively add value to customer (business) through aligning VAT (virtual account team) initiatives
• Guide customers on key topics like Business Continuity, Security & Compliance.
• Maintain customer satisfaction through proactive issue mitigation and escalation management.
• Support customer critical situations and de-escalations
• Protect ECS revenue by being proactive in managing balance statement reviews, supporting contract renewals and other revenue leakage possibilities.
• Bachelor’s degree or higher in Computer Science, Engineering, Information Management, Business Administration, or related fields.
• High proficiency in customer communications and presentations.
• Strong understanding of SAP solutions, including S/4HANA architecture, conversion, migration paths, and tools.
• Proficiency in English is mandatory; additional language skills are an asset.

• Minimum of 6 years of SAP Technical Administration withskills.
• 3 years of customer-facing SAP Technical Consulting experience.
• Experience in solution design, enterprise architecture, and SAP implementation.
• Knowledge of SAP RISE or ECS experience is advantageous.
• Experience in technical project planning, implementation, and configuration.

• Strong background in SAP solutions, technology, and products, and cloud technology.
• Ability to work effectively as part of a virtual, dynamic, and dispersed team.
• Good understanding of cloud architecture and IT technical infrastructure.
• Strong customer focus, networking, relationship-building, and problem-solving skills.
• Competency in multi-tasking and managing multiple engagements in parallel.

• Certifications in SAP Basis/Application, Project Management, or Hyperscalers (Azure/AWS/GCP).
• Knowledge of Project Management, IT Service Management standards (e.g., ITIL (Information Technology Infrastructure Library) and methodologies for SAP IT operations.

• High interest in technical topics and motivation to learn.
• Excellent communication skills and experience in customer-facing roles
• Ability to switch communication styles for technical and non-technical audiences.
• Pro-active problem-solving attitude and customer-first mindset.
• Experience working in international and global virtual matrix organizations.

Bogota, Colombia

hybrid work - 3x a week onsite

Specific responsibilities include, but are not limited to:

• Provide outstanding strategic consulting to the Senior Leadership Team combined with high operational excellence to accelerate SAP’s Next Level of Transformation.
• Drive the strategic priorities of the SAP People Agenda and ensure consistent execution within Business Area while influencing scalable solutions with P&C Services and P&C Practices (Global Total Rewards, Talent Discovery, Diversity & Inclusion etc.).
• Translating business-specific needs towards P&C and vice versa while driving people and organizational initiatives to facilitate business transformation and cultural change.
• Provide consulting, strategic insights and guidance on all relevant P&C topics and support development and implementation of global products and programs across all relevant P&C areas, like providing consulting, strategic insights and guidance on all relevant HR topics.

What you bring

• Master’s degree or equivalent in Human Resources, Business Administration, or related field.
• Min. of 4 years relevant experience in People & Culture/HR Business partner roles, ideally in a matrixed and international environment.
• Good understanding of SAP’s Strategy, Business Model and organizational set-up.
• Solid consulting and negotiation skills for effective collaboration with high-level stakeholders.
• Good project management skills to lead people workstreams in transformational business initiatives.
• Analytical problem solving and decision-making skills to be able to translate business requirements into clear P&C requirements.
• Excellent skills in analyzing and using P&C data to support decision making processes.
• Experience in driving change and transformation initiatives with a big level business impact is a plus.
• Strong strategic influencing skills and ability to build relationships with diverse stakeholders.
• Show strong cultural awareness and adaptability.
• High integrity, with the confidence to handle sensitive matters and data.
• Excellent interpersonal skills as well as communication and presentation skills (English verbal & written).

We win with inclusion

Specific conditions may apply for roles in Vocational Training.

You’ll be working closely with product owners, developers, user experience designers, and other UADs to create and enhance user assistance content. And you’ll also work on content initiatives to ensure the highest possible quality of our user assistance offerings.

On a day-to-day basis, you’ll translate complex technical features into easy-to-understand help content, follow guidelines and best practices, collaborate with your peers to support and contribute to the user assistance goals, share and receive constructive feedback with/from peers. And you’ll have a great time with people who love to collaborate and support each other and promote a growth mindset!

What you'll do

• Create new user assistance (UA) content for the SAP Signavio products using DITA-based authoring tools and the SAP Help Portal infrastructure
• Work with stakeholders and UX designers to define terminology and draft and fine-tune UI texts based on guidelines and to achieve the best possible user experience
• Create in-app help as primary contextual help
• Create help content for user guides, administration guides, APIs, and more
• Act as a reviewer for other UADs in the team

What you bring

• 1+ years of experience in producing documentation and user assistance for software products and services
• Excellent communication skills in English, written and spoken (all UA content is created in English)
• A clear, concise writing style and a passion for breaking down complicated things into simple words
• An eye for detail and a passion for delivering quality
• Familiarity with DITA-based content management system would be advantageous
• Experience with GitHub is a plus
• Ability to prioritize competing tasks in a fast-changing environment
• Experience with development teams working in an agile/Scrum mode or in feature-driven, cloud-native development is a plus
• A positive, open-minded, and collaborative personality with strong self-management skills, a proactive approach, and willingness to be a team player

to develop services sales and ensure the delivery of the value promise made to our clients through our software solutions.

As the key contact for strategic customers and responsible for growing the relationship, the SAE will:

• Develop a commercial development plan for each client, with clear steps to convert opportunities on a quarterly basis.
• Identify and generate sales opportunities aimed at supporting our clients' project success — whether by leading implementation projects or supporting customer and/or partner teams.
• Lead an extended Services team composed of Business Transformation Consultants, Technical and Functional Experts.
• Be an integral part of the account “Value Added Team” to define the best value proposition for our clients and support the sale of our Cloud solutions.
• Achieve both quantitative and qualitative annual objectives, providing the best possible visibility on the progress and closure of ongoing deals.

Profile sought:

• Proven experience in complex sales (+10 years): negotiation and closing of SAP integration and support contracts.
• Ability to design transformation support offers tailored to our clients' business needs.
• Results-driven mindset focused on delivering value to clients.
• Strong autonomy and leadership in building value propositions for clients and with partners.
• Ability to continuously learn and adapt to new offerings. Innovation-oriented: AI, Business Data Cloud.
• Strong self-awareness with the ability to identify strengths and areas for improvement.
• Fluent in both French and English, spoken and written

​