SAP Junior Technical Writer f/m/d - SAP Signavio 

Malaysia, Kuala Lumpur 

16185783

You’ll be working closely with product owners, developers, user experience designers, and other UADs to create and enhance user assistance content. And you’ll also work on content initiatives to ensure the highest possible quality of our user assistance offerings.

On a day-to-day basis, you’ll translate complex technical features into easy-to-understand help content, follow guidelines and best practices, collaborate with your peers to support and contribute to the user assistance goals, share and receive constructive feedback with/from peers. And you’ll have a great time with people who love to collaborate and support each other and promote a growth mindset!

What you'll do

• Create new user assistance (UA) content for the SAP Signavio products using DITA-based authoring tools and the SAP Help Portal infrastructure
• Work with stakeholders and UX designers to define terminology and draft and fine-tune UI texts based on guidelines and to achieve the best possible user experience
• Create in-app help as primary contextual help
• Create help content for user guides, administration guides, APIs, and more
• Act as a reviewer for other UADs in the team

What you bring

• 1+ years of experience in producing documentation and user assistance for software products and services
• Excellent communication skills in English, written and spoken (all UA content is created in English)
• A clear, concise writing style and a passion for breaking down complicated things into simple words
• An eye for detail and a passion for delivering quality
• Familiarity with DITA-based content management system would be advantageous
• Experience with GitHub is a plus
• Ability to prioritize competing tasks in a fast-changing environment
• Experience with development teams working in an agile/Scrum mode or in feature-driven, cloud-native development is a plus
• A positive, open-minded, and collaborative personality with strong self-management skills, a proactive approach, and willingness to be a team player