דרושים Sap Ixp Intern - Value Advisor ב-Sap ב-Japan, Ota

The Role:

As a Technical Service Manager, you will be responsible for the technical and architectural discussions with the customer and solution roadmap development. You must:

• Analyze and implement SAP support methodology.
• Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
• Understand the SAP high availability and disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine).
• Be able to own, lead and coordinate operational tasks, escalations, and process improvements.
• Support the operation of technical system landscapes.
• Deliver high quality and ensure stable operations.
• Identify top issues, define an action plan, and drive the resolution process.

What you bring:

• Minimum 3+ years of SAP Technical Administration with SAP Basis skills and should have knowledge & experience in the Administration and Operations of SAP solutions.
• Ability to work effectively as a virtual member of a dynamic, dispersed team (remote)
• Background in SAP Solutions, SAP technology and products and cloud technology
• Technical background and understanding of current cloud technologies/Hyperscalers
• Experience in SAP HANA.
• Experience in Technical Architecture/Implementation/Change Management
• Knowledge of SAP Cloud solutions/portfolio would be an advantage.

​

This position requires access to customer data; Must be a U.S. citizen.

This role demands strong functional and technical knowledge of various IBP modules, including Demand, Supply, Inventory, and Sales and Operations Planning (SOP), plus experience working in SAP ECC/S4 HANA.

KEY RESPONSIBILITIES

2) Proactive Support and Innovation Activities

CORE CUSTOMER SUPPORT

• Key resource for managing customer issues related to data integration such as CI-DS, RTI, and future data integration solutions provided by SAP
• Handle sensitive escalated customer issues in team environments and individual-driven actions (incident solving or real-time support), in cooperation with experienced support engineers if necessary while maintaining a high level of customer satisfaction.
• Ability to independently analyze, troubleshoot, and resolve issues related to data and integrations, and seek help when needed.
• Resolve known errors by means of SAP Notes, Knowledge Base Articles, info docs derived from solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters
• Perform root cause analysis and provide solutions to customers in complex environments for specific fields/areas.
• Reproduce customer issues identifying the root cause and interacting with the development team to provide a final solution when required.
• Perform in weekend support and On-Call activities as required
• Taking ownership for the incoming queue to ensure fulfillment of customers' SLAs and other contractual KPIs when required by correctly escalating, transferring, and reducing priority on incidents.
• Demonstrate capability of processing P1 (Priority 1) incidents, requesting assistance as required.
• Strong communication skills to work effectively with stakeholders, both technical and non-technical.

PROACTIVE SUPPORT AND INNOVATION

• Create and maintain knowledge documents to support our customers and help colleagues to prevent similar issues or requests. (WIKI content, Knowledge Base Articles, Guided Answers)
• Test internal systems to prevent future issues on customer's systems.
• Contribute to innovation projects aimed at achieving our Vision and Goals and act as a Change Leader in the achievement of those projects.
• Participate in the SAP Community to help with incident deflection by participating in community discussions in customer and partner communities. (blog posts, tips and tricks, etc.)
• Drive improvement of Knowledge quality in area of expertise, both internally & externally.
• Work as functional expert in de-escalation and war rooms. (Engage in critical customer situations - e.g: CIM escalation, account escalation)

CONTINUOUS LEARNING CULTURE

• Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge.
• Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching.
• Get certified in Classroom Training or e-Learning Lessons as required by product or people leaders.
• Maintain your knowledge of new functionality and compliance changes.
• Carry out new tasks and embrace new projects as requested by leaders in the organization.
• Provide Coaching and Mentoring of new employees or colleagues for specific tasks. (e.g. as a EC-Coach)
• Demonstrate willingness to fulfill different roles as required to network effectively with stakeholders in the business.
• Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable.

TECHNICAL QUALIFICATIONS

• 5+ years of implementing, administering, and troubleshooting enterprise level applications as a Data Integration Lead for IBP planning solution.
• Deep technical expertise in implementing CI-DS, RTI and other methods of integrating data in and out of IBP, S/4 HANA or other upstream/downstream systems.
• Strong knowledge of SAP IBP modules, including Demand, Supply, Inventory, and SOP.
• Proven experience as an SAP IBP Integration Lead, focusing on CI-DS, RTI and/or CIF.
• Deep understanding of attributes, master data types, and planning level concepts in IBP required to support data integration,including flexible master data and Business Meanings for Order-Based Planning (OBP).
• Strong experience with XML and data transformation techniques.
• Good understanding of SAP HANA tables and extractors for data extraction and integration tasks.
• Deep expertise with SAP ERP (ECC or S/4HANA) and how to extract data from these systems is crucial to this role.
• Ability to configure and manage Real-Time Integration Profiles and Communication Arrangements within SAP IBP.
• Knowledge of SAP bgRFC, OpenAPI, and SAP HANA Smart Data Integration (SDI) is a plus.
• Technical skills (debugging, tracing, verifying complex customizing).

EDUCATION

• Bachelor or Master’s Degree in Natural Science, Technology, Business or equivalent work experience in related field preferred. Professional Training & Certification.
• Topic area specific technical/ functional curriculum.

We win with inclusion

Washington DCJob Segment:Database, Cloud, Testing, Data Analyst, Engineer, Technology, Data, Engineering

YOUR FUTURE ROLE

We need your unique skills if you:

• thrive on frequent wins,
• enjoy the diversity of challenges from a wide variety of customers,
• are eager to employ technology and reusable assets to efficiently serve opportunities,
• flourish in a collaborative environment with partners and
• can advise a large client base of up to 80 customers annually.

YOUR PROFILE

• Delivering creative and remarkable customer presentations
• Showcasing SAP solutions addressing customers' specific business requirements
• Assessing customer priorities and transformation strategies to shape the optimal solution
• Responding to RfX inquiries within set deadlines in cooperation with our global RfX center & other experts
• Involving partners into opportunities and backing them to sell effectively
• Generating digital content for business development campaigns and delivering webinars
• Creating scalable digital content and best practices for consistent and efficient advisory services

EXPERIENCE AND LANGUAGE REQUIREMENTS

• Strong foundation of business processes and capabilities of Customer Experience Solutions.
• In-depth experience with SAP Sales & Service Cloud
• Strong presentation and communication skills
• Additional knowledge of additional SAP CX Solutions such as Customer Data Platform, Emarsys, Customer Data Cloud or Commerce Cloud is a plus
• 2+ years in customer-facing roles such as consulting, sales/presales or in product expert roles such as product/solution management/product marketing
• Fluency in German and English is a must for advising our clients.
• Solid grounding in SAP’s solution portfolio, partners, markets, and competition
• Bachelor’s or higher degree in business administration, engineering, computer science, or a related field, though degrees of equivalent experience are welcomed.

’ll become

Customer Success Manager (CSM) Responsibilities:

As a CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learning-apply program that enhances your support into the CSM role, a critical customer facing function within our dynamic Customer Success board area.
• Immerse yourself in a multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Learn how to drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

’ll bring

• 2-3 years’ work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and/or account management that include resolution and escalation management.
• Role Specific Skills: customer value proposition, customer success management, technology solution adoption, customer engagement, relationship building.
• Foundational Skills

There is a high likelihood a portion (4-6 weeks) of the program will be held in San Ramon, California in late Q3 of 2026. This decision will be made in Q1 2026.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

WHAT YOU’LL DO

• Focus on strategic/consultative value selling to customers by collaboratively working with them to link their strategy and business outcomes to the business capabilities that are needed and ultimately to the value of SAP.
• Orchestration of the end-to-end customer collaborative engagement with a specific focus on the business value SAP brings to our customers.
• Engage directly with customers to provide value advisory support, including business case development, financial analysis, and thought leadership. Act as a trusted advisor to drive customer value assurance.
• Lead collaborative customer engagements to assess customers’ strategic objectives, strategize innovation scenarios, recommend key improvement opportunities, execute advanced benchmarking, monitor ROI & TCO analysis and drive the creation of C-level justification for change.
• Provide guidance to customer executives to build and deliver board-level justification documents (case for change) for approval of multi-million transformation projects enabled by our software
• Lead presentations to C-suite and executive customer audiences showcasing deep understanding of customers’ business landscape and how SAP can drive significant value for customers
• Foster strong collaboration between business and IT teams within large enterprise accounts to ensure alignment on strategic goals. Utilize value enablement frameworks to standardize best practices across regions.
• Leverage industry-specific insights to understand complex value chains and end-to-end business processes across the Utilities and O&G industries, creating value proposals that maximize customer value delivery.
• Establish baseline value driver metrics, track the realization of value post-deployment, and continuously optimize value attainment through ongoing performance assessments.
• Guide partners to use SAP value tools to build the case-for-change enabled by SAP solutions
• Collaborate with cross-functional and cross-geo teams in complex matrix structures to ensure holistic value delivery to customers.
• Grow the Value Advisory practice by improving on current practices and adding to it, ensuring the continuous enhancement and expansion of the consultancy’s value advisory capabilities.
• Lead strategic account planning sessions with customers, facilitate customer visioning workshops, and lead delivery of value focused engagements. In focused industry segments.

WHAT YOU BRING

• 10-15 years of professional experience in Sales/Consulting/Industry/Line of Business, with at least 5 years in strategy/management consulting or past value advisory experience
• Proven track record in value selling methodology & processes, business case creation, financial analysis, valuation techniques and investment analysis

• SAP portfolio knowledge and 5-7 years prior relevant Utilities and O&G industries experience is required.
• Strong presence in customer-facing roles, including managing business and IT alignment, executive interview techniques, and design and facilitation of executive workshops

• Possess a strong executive presence
• Ability to establish and maintain strong relationships and to influence others and move toward a common vision or goal (both internally and externally)

• Experience in diverse technology landscape and process/technology integration issues

• Must be a creative storyteller
• High Analytical and Problem-Solving Skills
• Teamwork, Flexibility and Proactivity
• Excellent Oral and Written Communication Skills

• Fluency in English and Spanish is required, any other language an asset.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPENTENCIES

Bachelor’s degree (or equivalent) required, MBA or equivalent Master’s degree from accredited university preferre

​

We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

All internals must have Manager’s approval to transfer.

The Senior Information Security Compliance Analyst ensures appropriate treatment of risk, compliance, and assurance from internal and external perspectives for information security topics. As an expert you will provide subject matter expertise on security and risk management disciplines to identify, assess, respond, monitor, and report on risks. You will also ensure adherence to compliance by advising the implemention, and socializing policies, procedures, and standards to govern the protection of corporate infrastructure and applications.

Core tasks:

• Develops, evaluates and implements governance, risk and compliance processes and programs to mitigate cybersecurity risk and ensure protection of company and allied assets and information.
• Researches and interprets current and pending laws and regulations, industry standards and customer and vendor contracts to understand and communicate compliance requirements.
• Consults with business and technical leadership to ensure that data, processes and technology are designed for data protection and compliance.
• Conducts and/or oversees information security risk assessments and compliance audits.
• Monitors investigations and documentation of cybersecurity compliance issues and incidents.
• Reviews information security risk findings and non-compliance with business leaders and proposes solutions to mitigate risks.
• Establishes IT security audit procedures relevant to Information Security Standards and international data privacy laws.
• Evaluates and tests the design and operating effectiveness of IT security controls.
• Maintains compliance of internal IT security controls by meeting internal and external information security requirements.

Responsibilities:

• Support leadership on the development and implementation of security, compliance, and risk management strategy and operating priorities.
• Implement existing and new compliance requirements; facilitate policy compliance exceptions, as needed.
• Analyze risk events to capture their impact and the risk they present to business operations until mitigated.
• Develop program performance indicators and metrics pertaining to risk and compliance; report performance to leadership against established metrics.
• Provide subject matter expertise to business and IT stakeholders to assess project risks and controls.
• Develop/update third party risk assessments to ensure compliance to required standards.
• Enhance internal audit functions to increase process efficiency.
• Works in a fast-paced environment with managing several projects.
• Track risk response action plans to completion.
• Perform business impact analysis and develop/maintain risk register.
• Develop and present operational risk reports to leadership, including quantification of security risks to draw an informed decision towards determining expected financial loss exposure.
• Conceive and roll out applicable communication and training packages to business and technology stakeholders.
• Stay abreast on emerging regulatory updates, technological trends, and changing threat landscape to inform new policies and standards.

Education and Experience:

• Bachelor's Degree or equivalent combined experience
• 10+ years of professional experience in Security/Compliance
• Knowledge of managing security tools (Nessus, Splunk, Container Scanning tools)
• Knowledge of various Risk Management Frameworks
• Knowledge of cloud hyperscalers (AWS, Google, and Azure)
• Experience of vulnerability management programs

We win with inclusion

Washington DC

What You’ll Do

Responsibilities & Objectives:

1. Collaborate with the C-Suite and other senior executives at our customers to drive the case for change.
2. Develop and present case for change to the Executive Suite.
3. Understand situational interpretations and analyze data to identify and understand challenges.
4. Demonstrate expert knowledge critical to the role, such as, developing business cases and related metrics while utilizing both traditional and modern assessment tools, such as interviews, surveys, and evaluations.
5. Lead complex engagements with cross-functional teams (internal and external).
6. Grow the Value Advisory practice by improving on current practices / adding to it.
7. Successfully pitch value engagements to customers.
8. Contribute to internal account strategy discussions in a meaningful fashion.

Key Attributes:

• 5 years of relevant experience preferred either as a practitioner, management consultant, or an operational consultant.
• Must be a creative storyteller.
• Aptitude for analytical and creative thinking.
• Ability to work in an ambiguous environment.
• Proficient speaker comfortable interacting with customers one to one and / or one to many scenarios.
• Possess a strong executive presence.
• Ability to establish and maintain strong relationships and to influence others and move toward a common vision or goal (both internally and externally).
• Experience in diverse technology landscape and process/technology, SAP background is a plus.
• Understanding of cloud software operating model

Qualifications:

• Executive presence demonstrated by excellent and energetic public speaking skills.
• Passion for technology. SAP technology knowledge is a bonus.
• Proven CXO engagement skills.
• Preferred experience in Finance, Spend and Supply Chain
• Ability to produce storylines and high-quality presentations in PowerPoint with a very keen eye for detail. Comfortable with doing financial analysis in excel spreadsheets.
• Product marketing acumen (segment, target, content, lead strategy).
• Positive, Motivated, Self-starter with a can-do attitude
• Participation in relevant industry associations is a strong positive.
• MBA preferred

Meet Your Team

• Digital transformation leader profile with ~ 50% travel
• This is an elite team with high visibility and exposure to SAP and Customer leadership
• Flexible work environment
• Culture of trust and teamwork
• Learning never stops
• SAP is an equal opportunity employer

Candidate(s) will berequired to work 3 days a week in office/client siteas per our Pledge to Flex return to office policy

We win with inclusion

AtlantaJob Segment:Compliance, Supply Chain, Product Marketing, MBA, Cloud, Legal, Operations, Marketing, Management, Technology