SAP SAP NS2 Support Engineer IBP Data Integration - Virtual 

Japan, Ota 

114835692

This position requires access to customer data; Must be a U.S. citizen.

This role demands strong functional and technical knowledge of various IBP modules, including Demand, Supply, Inventory, and Sales and Operations Planning (SOP), plus experience working in SAP ECC/S4 HANA.

KEY RESPONSIBILITIES

2) Proactive Support and Innovation Activities

CORE CUSTOMER SUPPORT

• Key resource for managing customer issues related to data integration such as CI-DS, RTI, and future data integration solutions provided by SAP
• Handle sensitive escalated customer issues in team environments and individual-driven actions (incident solving or real-time support), in cooperation with experienced support engineers if necessary while maintaining a high level of customer satisfaction.
• Ability to independently analyze, troubleshoot, and resolve issues related to data and integrations, and seek help when needed.
• Resolve known errors by means of SAP Notes, Knowledge Base Articles, info docs derived from solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters
• Perform root cause analysis and provide solutions to customers in complex environments for specific fields/areas.
• Reproduce customer issues identifying the root cause and interacting with the development team to provide a final solution when required.
• Perform in weekend support and On-Call activities as required
• Taking ownership for the incoming queue to ensure fulfillment of customers' SLAs and other contractual KPIs when required by correctly escalating, transferring, and reducing priority on incidents.
• Demonstrate capability of processing P1 (Priority 1) incidents, requesting assistance as required.
• Strong communication skills to work effectively with stakeholders, both technical and non-technical.

PROACTIVE SUPPORT AND INNOVATION

• Create and maintain knowledge documents to support our customers and help colleagues to prevent similar issues or requests. (WIKI content, Knowledge Base Articles, Guided Answers)
• Test internal systems to prevent future issues on customer's systems.
• Contribute to innovation projects aimed at achieving our Vision and Goals and act as a Change Leader in the achievement of those projects.
• Participate in the SAP Community to help with incident deflection by participating in community discussions in customer and partner communities. (blog posts, tips and tricks, etc.)
• Drive improvement of Knowledge quality in area of expertise, both internally & externally.
• Work as functional expert in de-escalation and war rooms. (Engage in critical customer situations - e.g: CIM escalation, account escalation)

CONTINUOUS LEARNING CULTURE

• Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge.
• Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching.
• Get certified in Classroom Training or e-Learning Lessons as required by product or people leaders.
• Maintain your knowledge of new functionality and compliance changes.
• Carry out new tasks and embrace new projects as requested by leaders in the organization.
• Provide Coaching and Mentoring of new employees or colleagues for specific tasks. (e.g. as a EC-Coach)
• Demonstrate willingness to fulfill different roles as required to network effectively with stakeholders in the business.
• Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable.

TECHNICAL QUALIFICATIONS

• 5+ years of implementing, administering, and troubleshooting enterprise level applications as a Data Integration Lead for IBP planning solution.
• Deep technical expertise in implementing CI-DS, RTI and other methods of integrating data in and out of IBP, S/4 HANA or other upstream/downstream systems.
• Strong knowledge of SAP IBP modules, including Demand, Supply, Inventory, and SOP.
• Proven experience as an SAP IBP Integration Lead, focusing on CI-DS, RTI and/or CIF.
• Deep understanding of attributes, master data types, and planning level concepts in IBP required to support data integration,including flexible master data and Business Meanings for Order-Based Planning (OBP).
• Strong experience with XML and data transformation techniques.
• Good understanding of SAP HANA tables and extractors for data extraction and integration tasks.
• Deep expertise with SAP ERP (ECC or S/4HANA) and how to extract data from these systems is crucial to this role.
• Ability to configure and manage Real-Time Integration Profiles and Communication Arrangements within SAP IBP.
• Knowledge of SAP bgRFC, OpenAPI, and SAP HANA Smart Data Integration (SDI) is a plus.
• Technical skills (debugging, tracing, verifying complex customizing).

EDUCATION

• Bachelor or Master’s Degree in Natural Science, Technology, Business or equivalent work experience in related field preferred. Professional Training & Certification.
• Topic area specific technical/ functional curriculum.

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