As a Technical Service Manager, you will be responsible for the technical and architectural discussions with the customer and solution roadmap development. You must:
Analyze and implement SAP support methodology.
Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
Understand the SAP high availability and disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine).
Be able to own, lead and coordinate operational tasks, escalations, and process improvements.
Support the operation of technical system landscapes.
Deliver high quality and ensure stable operations.
Identify top issues, define an action plan, and drive the resolution process.
What you bring:
Minimum 3+ years of SAP Technical Administration with SAP Basis skills and should have knowledge & experience in the Administration and Operations of SAP solutions.
Ability to work effectively as a virtual member of a dynamic, dispersed team (remote)
Background in SAP Solutions, SAP technology and products and cloud technology
Technical background and understanding of current cloud technologies/Hyperscalers
Experience in SAP HANA.
Experience in Technical Architecture/Implementation/Change Management
Knowledge of SAP Cloud solutions/portfolio would be an advantage.