דרושים Global Operational Supplier Specialist ב-Sap ב-India, Bengaluru

YOUR FUTURE RESPONSIBILITIES

Your responsibilities will include:

• Build and execute a demand plan for SAP Business Data Cloud in your geography that encompasses and orchestrates all demand activities required to grow sales and consumption momentum across the organization.
• Contribute to account strategy development and support new sales engagements for SAP Business Data Cloud by demonstrating solution-specific expertise, thought leadership, and competitive differentiation.
• Discover and align customer needs and vision early in the sales cycle and provide solution recommendations. Engage customers through impactful storytelling, value selling, and consistent messaging.
• Drive post-sales adoption and consumption of SAP Business Data Cloud by Continuing to sell the vision and impact of the solutions for successful deployments and customer value realization.
• Demonstrate the benefits of transitioning from on-prem legacy solutions to the Cloud to our customers and assist in designing deployment architectures.

YOUR PROFILE

• Bachelor’s degree or equivalent and 5+ years of professional work experience in Enterprise IT and the Enterprise SaaS/PaaS market.

• Experience in designing and executing demand generation and business development initiatives for incremental sales & accelerated consumption.

• Recognized domain expertise for SAP Data & Analytics Portfolio, esp. SAP Analytics Cloud, SAP Datasphere, SAP HANA Cloud, SAP BW/4 HANA.

• Solid understanding of Cloud in a B2B environment, including IaaS, PaaS and SaaS models.

• Experience with other SAP Line of Business solution, ERP, S/4HANA and SAP Basis technologies is a plus.

• Experience in managing customer engagements across different roles.

• Outstanding communication and presentation skills.

• Willingness to travel and a commitment to continuous learning.

• An independent and goal-oriented working style.

• Exceptional communication and presentation skills in English, both encompassing written and spoken skills , are a must.

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ABOUT THE ROLE

As People Relations Partner, you:

• Ensure the execution of People Relations strategy and People and Culture strategy
• Create a trustful environment to deliver first-class experience to all internal and external stakeholders, employees, managers and partners through effective collaboration and communication.
• Establish efficient and effective quality control measures and monitor cases for trending issues and sensitive matters to ensure appropriate awareness with key stakeholders.
• Proactively identify opportunities for process improvement and refinement of services.
• Provide guidance and manage cases related to individual sensitive topics (e.g. health, consequence management etc) as well as on managing people topics/initiatives that are relevant for a country/region (e.g. restructuring programs, return to work programs etc) to meet highest quality standards.

YOUR PROFILE

• Min. 6 years of relevantwork experience in HR or equivalent business roles, knowledge of people relations practices, procedures, and policies.
• High empathy skills & strong ability to collaborate and develop trusted relationships with leaders, employees, legal councils, and social partners.
• Superior verbal and written communication skills in English and local language.
• Deep knowledge of Labor law of the country
• Strong problem resolution experience, influencing and relationship building at all levels.
• Pragmatic thinker with strong can-do attitude and the ability to multitask and prioritize and resolve highstress situations withcalmness and diplomacy.
• Outstanding consulting and coaching skills.
• Experience in conflict management and critical problem solving.

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

The EA will have the ability to work independently on projects and must be able to handle a wide variety of activities and confidential matters with discretion.

Key areas of focus:

• Provide full executive support for the Philippines Managing Director (MD) office and ensure that the MD is well prepared for all sessions, optimizing and leveraging the broader team to drive objectives determined by the MD. This role may potentially be assigned to support other executive leaders outside of the Philippines.
• Support events/projects as assigned including orchestrating Executive visits Philippines, All Hands, Townhalls, and other internal or external events.
• Provide a bridge for smooth communication between the Philippines Managing Director’s office and internal stakeholders in Market Units, Regional and Global.
• Demonstrate ability to prioritize and handle multiple assignments while maintaining a commitment to deadlines and understanding mid-term and long-term goals.
• Managing diary/calendar and e-mails for the MD, potentially also including calls and voicemails.
• Monitoring actions and manage reminders
• Managing internal and potentially external correspondence
• Arranging meetings including facilitating ordering of food and refreshments, and co-ordination of Team Meetings and larger external events.
• Co-ordination of travel arrangements, including organizational preparation and follow up like booking of travel expenses
• Booking meeting rooms / venues for the team.
• Managing Workflows and monitoring items like vacation requests, purchase orders, internal orders, distribution lists, Inventory etc.
• Perform and monitor purchase activities (e.g. office material, business cards, 3rd Party purchasing), including master data creation and administration, creation of shopping carts, reporting and tracking on purchase orders Updating materials including PowerPoint and excel spreadsheets for meetings and presentations
• Preparation and follow up of meetings including taking meeting minutes.
• Manage shared drives and communities
• Admin support for new starters into the team to include ordering of equipment and monitoring induction.
• Central contact and all other ad-hoc support as needed by Manager and his/her team.
• Resolving issues with some complexity with limited guidance
• Developing collaborative work relationships within own team and cross-functional, including representation of team towards senior management
• Supporting internal projects, including decision taking within clearly defined framework of departmental guidelines and practices
• Supporting knowledge sharing within the team and prepares decision taking
• Community Building & Best Practice Sharing between different offices
• Proactive and able to identify and solve problems
• Managing controlling and reporting activities on behalf of manager, e.g. creation, staffing and reporting on internal orders, reporting on cost centers and profit centers, creation and maintenance of C-Users
• Monitoring budget

What are we Looking for:

• 3 to 5 years of experience as secretary or executive assistant or comparable experience.
• Ability to understand business priorities, proactively anticipate needs, and drive improvements to build capacity for the leadership team.
• Possesses a high level of integrity in handling confidential information in a responsible and discrete manner.
• Trustworthy and reliable individual who is highly responsible and accountable for meeting commitments and deadlines
• Anticipate problems and forward-thinking solutions to ensure the smooth running of the Office.
• Flexibility and agility to learn, work across different time zones, and be open to new ways of working.
• Strong organizational skills that reflect an ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
• Very strong interpersonal skills and the ability to build relationships.
• Responsible, team-player, problem solver, detail-oriented with the ability to also be effective independently.
• Technology savvy, proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Basic understanding of share point and document management to easily organize key resources for access.
• Innovative approach to drive efficiency and optimization in day to day running of Philippines Managing Director’s office
• Displays professionalism in dealing with senior executives internally and externally, with customers and partners, is critical to managing customer & partner-facing courtesy communication and logistics

Working Arrangement:

• Required onsite, Monday to Friday
• Location: Taguig City

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Segment:Cloud, ERP, Sharepoint, Executive Assistant, Administrative Assistant, Technology, Administrative

The Service Disruption Management teamresponsibilities include:

• Working in incident and crisis management team, ensuring timely and effective response to major incidents and crises. Coordinate with various teams to resolve incidents and restore normal service operations as quickly as possible.

• Act as the primary point of contact for incident escalation during shift. Ensure that all escalations are handled promptly and appropriately and performing on-duty responsibilities outside of working hours when necessary.

• Oversee thorough root cause analysis for all critical incidents. Develop and implement preventive measures to avoid recurrence.

• Maintain clear and effective communication with stakeholders throughout the incident lifecycle. Provide regular updates on incident status, impact, and resolution efforts.

• Identify and drive initiatives to improve incident management processes. Standardize and simplify incident response procedures to enhance efficiency and effectiveness.

• Define, track, and achieve key performance indicators (KPIs) and service level agreements (SLAs) related to incident/outages and crisis management.

• Lead, mentor, and develop the incident management team. Foster a collaborative and high-performance culture within the team.

• Ensure that the incident management team is well-trained and equipped with the necessary skills and knowledge to handle incidents effectively.

• Work closely with partners and internal teams, to ensure a coordinated and integrated approach

• Maintain comprehensive documentation of incident management processes, incident reports, and lessons learned. Share knowledge and best practices with the broader organization.

• 5-7 years of Technical Operations in ABAP/JAVA/HANA/DB2/Performance analysis role

• Hands-on experience in one of the areas like Basis, System Performance Management, Lifecycle events (Upgrades / Updates), SAP Project Management, Support, Escalation Management. Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage.
• Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE)
• Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support.
• Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, and disaster recovery strategy, export-import.
• Experience in Problem Management, Root cause analysis methodologies
• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
• Professional Certification of SAP BASIS, Business Object with exposure to Project Management tasks including PMP and ITIL certification.
• Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
• Capacity to continuously acquire new knowledge in an independent and proactive way.
• Good analytical and solution-oriented thinking
• Very good communication and networking skills
• Experience of safeguarding customer relationship.
• Strong customer service focus
• Very good English language skill.

We win with inclusion

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

What You'll do

Embedded in a team of product management colleagues you will work closely with experts from other units. The focus will be on defining and implementing new processes or process enhancements, gathering of customer and operations requirements, deriving feature backlog, and doing roll-out of new features or processes to the market.

The cross topics you will work on will be MDM – Product Master & Business Address Services.

What you bring

• Profound knowledge of S/4HANA Private Cloud/On-Premise Master Data Management, MDM/MDG of Material/Product Master/Material Master
• Knowledge of Business Address Services and how this is being used by different applications
• Good understanding of the S/4HANA software stack, ABAP programming skills would be a benefit

• Willingness to pick up new topics, to define structured approaches, and to drive execution
• Strong communicationand interpersonal skills with the ability to network across the organization
• 5+ years of related experience in product management or software development
• Self-motivated, results-driven colleague with proven success in previous position

Theis responsible for the product management of several foundational and cross topics. As Product Managers we define the strategy and manage the cross-topic product portfolio, as well as identify market and customer needs and translate them into consumable product requirements for the engineering teams.

We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

Job Segment:Cloud, Senior Product Manager, ERP, Embedded, Technology, Operations, Marketing

What you'll do

• The PMO Intern role will support the Customer Success P&C Leadership Team across EMEA, MEE, and APAC Region on strategic and operational projects for the board area
• This role acts as an interface between the Board Area P&C BPs and the practice areas: Talent Attraction, Total Rewards, Learning and others, ensuring the highest level of customer satisfaction with continuous collaboration and successful execution. The role will align with other Customer Success HR PMO Interns
• Support the people agenda for the Regions by executing on strategic programs for the Board Area
• Provide operational support to Regional P&C Leaders: prepare data insights and reports, internal and external presentations, and communications

What you bring

Expectations & Tasks:

• Strategic Initiatives: Support and drive strategic initiatives, focus topics, and manage ad-hoc requests for the CS CRO HRBP Leadership team
• People Strategy: Support the SAP People Agenda and the transformation of P & C through innovative projects and initiatives
• Team Collaboration: Global projects, raise awareness of our services through creative communication strategies and presentations
• Communication Excellence: Ensure a high level of deliverable quality in communications and presentations for P&C and executive CS leadership
• Data Analysis: Deliver high-impact data analysis to provide people and organizational business insights (Hiring, Attrition etc) that enables the P&C team to drive measurable outcomes
• Program Management: Help with management and deployment of global programs/initiatives considering alignment with business objectives

Skills/Competencies:

• Collaboration: Strong collaboration and communication skills with a flair for creative problem-solving
• Strategic Thinking: Support broadly and strategically issues in most effective way
• Solution-Oriented: Solves problems swiftly, independently, and constantly 'thinks on his/her feet'
• Multitasking: Prioritizes constantly, multitasks, still able to make sound decisions
• Adaptability: Adapts with a high degree of flexibility to changing circumstances
• Growth Mindset: Desires fast growth and development
• Cultural Sensitivity: Ability to work in a virtual and global environment
• Analytical Skills: Strong business acumen, Excel, PowerPoint, social media
• Executive Presentation Skills: Executive-level presentation skills
• Cross-Cultural Leadership: Ability to deliver key components of the People Agenda across multiple locations and cultures
• Program Management: Gain experiences and confidence to lead global or platform programs/initiatives
• Design Capabilities: Experience in design or related design skills will be an advantage
• Interest in Sales and Technology: HR experience welcome and candidates with genuine interest in sales and technology are most welcom
• Fluent in English and German

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

t you will do:

• Process and document all suspensions/terminations due to non-payment related cases
• Suspension and termination due to non-payment for all global customers, including triggering of MARs/CRFs and E2E and post-termination activities for volume customers only
• Engage with the team SPOC/lead to align on suspension/termination activities
• Engage with the 3rd party collection agency
• Help optimize the suspension and termination for non-payment process working with CC GVC process automation SPOC, relevant stakeholders and CPIT colleagues.
• Other related duties as assigned

What you will bring:

- proactive, agile, structured, and solution-oriented approach
- adaptability to change and unknown and a positive attitude- excellent communication skills and attention to detail
- excellent knowledge of ISP, CRM, CMS and other SAP tools is a plus

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.