דרושים Sap Sales Service Cloud Technical Consultant Cx Services ב-Sap ב-Austria, Vienna

YOUR FUTURE ROLE

• Write speeches and talking points for various target audiences (internal and external), create content and work with an external designer to develop the respective visuals.
• Plan, write, coordinate and execute keynotes for the Member of the Executive Board, incl. content alignment and coordination with demo teams and/or customers.
• Deliver clear briefing documents incl. talking points for media and analysts in close collaboration with the respective internal teams.
• Create content for and draft scripts for employee communications such as meetings, emails and videos.
• Create content for and draft social media posts, incl. alignment with customers and/or other comms teams where required.
• Apply innovative techniques and creative ways to tell stories and determine the best way to engage with media, analysts, influencers, and employees.
• Monitor and analyse communication activities to inform decision-making.
• Ensure the executive communications programs operate at the highest level of efficiency and accountability.
• Devise and maintain systems, processes, and workplans to enable the team to consistently meet goals and deadlines.
• Be an expert on recent market trends, news, and industry research to proactively provide recommendations for forward-thinking content development.
• Deliver highest quality in a dynamic, fast-paced environment with tight deadlines.
• Highest level of confidentiality and integrity is needed.

YOUR PROFILE

• Masters degree with focus on communications, political science, economics or related field.
• 5+ years' of work experience in communications.

• Languages: Excellent English and German (spoken and written).
• Excellent writing and editing skills in both German and English.
• Proven track record of keynote preparation and speechwriting.
• Strong ability to deal competently and professionally with confidential and sensitive topics.

• Experience of working with top and senior management.

We win with inclusion

Specific conditions may apply for roles in Vocational Training.

What you will do

• Develop and maintain end-user documentation, API guides, admin guides, and how-to content for SAT tools and OCP.
• Collaborate with developers, product owners, and UX designers to understand technical concepts and translate them into clear, concise content.
• Create structured, reusable documentation using DITA, Markdown, or similar frameworks.
• Maintain and manage documentation in internal portals, Wikis, and documentation platforms (e.g., GitHub, Confluence, or SAP Companion).
• Ensure all documentation meets compliance, accessibility, and localization standards, especially for Sovereign Cloud environments.
• Contribute to release documentation, including feature descriptions, known issues, and change logs.
• Drive continuous improvement of the documentation experience based on user feedback and analytics.
• Support internal training and onboarding by creating supporting materials, FAQs, and technical walkthroughs.

What you Bring

• Proven experience as a Technical Writer/User Assistance Developer, preferably in cloud or enterprise software environments.
• Strong understanding of cloud infrastructure, DevOps, and SaaS products (experience with OCP, AWS, Azure, or OpenStack is a plus).
• Proficiency with documentation tools like DITA CMS, Markdown, Git, Confluence, or Adobe FrameMaker.
• Experience writing for technical and developer audiences, including APIs, CLIs, and configuration guides.
• Familiarity with Agile development processes and collaboration tools like Jira and GitLab.
• Excellent written and verbal communication skills in English.
• Ability to manage multiple documentation streams and deadlines in a fast-paced environment.

Preferred Qualifications

• Knowledge of Sovereign Cloud compliance and regulatory documentation requirements.
• Experience documenting tools related to Infrastructure as Code (IaC), CI/CD, observability, or cloud automation.
• Background in computer science, engineering, or a related technical field.
• Due to the potentially classified nature of our work, you might required to subject yourself to a governmental security clearance process ( )

What We Offer

• A central role in enabling usability and adoption of cutting-edge cloud automation tools.
• A collaborative and diverse team focused on innovation in Sovereign Cloud.
• Competitive compensation and opportunities for professional growth.
• Flexible working environment and supportive culture.

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Job Segment:Cloud, ERP, Developer, Technical Writer, Computer Science, Technology

- There is 80+% travel with this position

What you’ll do

• Support RISE with SAP migration and modernization end to end projects.
• Support customers in cloud migrations (lift and shift), upgrades and S/4HANA adoption through the 3 transition paths.
• Strong consulting skills to address customer requirements from the technical PoV.
• Cloud mindset with hyperscaler competencies and experience.

Technical skills

• Technical migration, S/4HANA system conversion and upgrade planning & execution experience.
• SAP Basis Netweaver knowledge and hands on experience on installations, upgrades, OS/DB Migrations & unicode conversions.
• Hyperscaler (Azure, AWS or GCP) experience.
• Experience in performance tuning, system copies, user management, application security, authentication, sizing, scoping, landscape strategy, HANA HA & DR strategy, without supervision at transaction level.
• Fluent in Linux operating system and HANA database administration.
• Stays abreast with S/4HANA innovations and uses this knowledge to drive and promote the RISE with SAP strategy.
• Knowledge in SAP Activate and RISE with SAP methodology.
• S/4HANA & hyperscaler certifications.
• Knowledge in SAP Solution Manager or Cloud ALM.
• RISE with SAP experience.
• Experience in SAP BTP administration is a plus.
• Enterprise Architecture knowledge and experience are a plus.

What you bring

• 5+ years of experience in cloud migrations, system conversions & upgrades.
• 4+ full projects (can include technical, S/4HANA projects & upgrades).
• Strong customer and quality focus.
• Proactive in learning and highly self-motivated.
• University degree.

We win with inclusion

Plano
Dallas

What you'll do

As an Associate Business Process Consultant, you'll have a host of responsibilities focused on helping our customers maximize their systems' efficiency and performance:

• Work with a highly experienced team of technical experts within SAP Center of Expertise while collaborating with teams across the globe
• Provide onsite and remote customer service delivery via transformational and safeguarding services from the SAP Premium Engagement portfolio to some of SAPs biggest customers around the world.
• Be accountable for development, proof of concept and configuration services for SAP customers in the UX space
• Empower customers with hands on, face-to-face workshops covering SAP Fiori & UX topics along with some of the more recent innovation topics
• Develop and execute service and de-escalation plans for critical customers
• Drive new initiatives and activities as part of the CoE
• Multiply expertise in the team with knowledge sharing
• Adapt standard service products to customer’s individual needs
• Provide clear recommendations and guidance to promote customer value realization including identifying opportunities to increase SAPs involvement with a customer and position services to fill these gaps and meet the customers need
• Work with core products/technologies including SAP UX (including SAP Fiori), SAP BTP & SAP Fiori Elements.

What you bring

To thrive in this technical role, we're looking for people with the following skills and experience:

• Bachelors degree or equivalent in Computer Science, Math, Physics, Science or Engineering or similar
• Strong skills in industry-known programming languages
• Experience in software engineering, whether as:
  • An Intern or working student.
  • A technical consultant or technical project manager
  • Developer experienced in enterprise applications.
• Fluent in written and spoken English
• Strong business acumen and presentation skills with a proven ability to communicate effectively within Team and Customer-facing environments
• Proven attention to detail, with a focus on quality assurance
• Solution-orientated with awareness of both technical as well as business concerns
• Technical inquisitive nature with strong analytical and problem-solving skills
• Effective communication and teamwork abilities will help drive collaboration across various teams within our organization
• Customer facing experience
• Business fluent in English (written and verbal)
• Hands on experience with SAP Fiori, HTML5, JavaScript/UI5, Node.js, Angular or React is desirable but not mandatory

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Job Segment:User Experience, Cloud, ERP, Computer Science, QA, Technology, Quality

EXPECTATIONS AND TASKS

• The role is part of a team that provides proactive engagement support to colleagues in customer-facing roles, as well as delivering specific customer-facing services
• Collaborating with support engagement managers and product consultants to address customer requests and top issues
• Preparation for 360° customer assessments and active follow up of action items.
• Manage and review incoming requests in a timely manner, ensuring excellent levels of service by gathering and providing the information needed for CEA to take the appropriate next actions
• Prioritise requests for critical situations that require immediate action
• Schedule and support in engagement support sessions with assigned experts to better learn our customers’ business goals and to understand internal customer success practices
• Support follow up activities for Engagement Sessions, ensuring correct assignment of action items
• Building a network across the global SAP organisation
• Maintain data and reporting systems and monitor the progress of action plans for continuous engagement and customer/team involvement
• Actively contribute to the collection and management of metrics required by the CEA leadership
• Other tasks and projects as directed.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Currently studying a Bachelor or equivalent, ideally majoring in Information Technology, Computer Science or Business
• Solid familiarity with Microsoft Office tools, including Excel and PowerPoint.
• Capability to work in a team and collaborate effectively
• Strong multi-tasking and organizational skills, with excellent attention to detail
• Flexible and adaptable to changing priorities/complexities
• Willingness to learn.
• Ability to take ownership and be adaptable.
• Analytical competencies and a capacity to communicate clearly – verbal and written
• Calm under pressure and respectful of others ideas and opinions
• Customer mindset
• Business Fluency in English required

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What you'll do:

The Solution Sales Executive (SSE) partners with the end-to-end account owner to drive solution-specific sales motions, bring in domain expertise to solve customer business challenges, and grow the customer’s SAP footprint through renewal and expansion to support long-term customer success.

• Generate demand, manage pipeline, and close opportunities
• Develop opportunity plans containing compelling solution value propositions
• Conduct White Space analysis to identify growth opportunities
• Work with the wider account team on sales campaigns
• Manage customer relationships at the solution area/buying center level
• Progress opportunities for move to cloud/expand footprint accounts or accounts that are new to the solution area
• Utilize deep knowledge of how companies operate, business models, strategies, and end-to-end business processes
• Stay informed about SAP’s competition and value drivers
• Leverage SAP’s comprehensive team of experts and industry knowledge to effectively address customer needs
• Build customer participation in relevant SAP communities, programs, and events
• Facilitate collaboration with the partner ecosystem

What you bring:

• Experience selling, Database, Data Management, Analytics and/or Technology solutions to large Enterprises.
• Experience in selling Artificial Intelligence, Platform-as-a-Service (PaaS), Process Automation, and LCNC (Low Code/No Code) solutions.
• Management of large, complex sales cycles with expectations to achieve quota.
• Strong communication and presentation skills with the ability to interact at the CXO level. Experience hunting for new business and expanding our business relationships in existing accounts.
• Minimum of 5-10 years of similar working experience.
• Possess hands-on knowledge of SAP, Oracle, Microsoft, Teradata, Informatica, MapR, Microsoft, AWS, Google Cloud, Cloudera, Hortonworks, or other associated data management technology.
• Business value and positioning of Platform as Service solutions like SAP BTP, MuleSoft, etc.
• Ability to forecast/ manage sales cycles, and successfully close new business.
• Proven problem-resolution, communication, planning & organizing, and execution skills.
• Business development, prospecting, and presentation skills.
• A proven track record of exceeding sales objectives and territory/account development.
• Bachelor’s Degree

Meet your team:

• Demonstrate and sell the business benefits and value proposition of SAP Database, Data Management and Analytics, and Technology solutions.
• Collaborate with support resources to maximize SAP BTP revenue.
• Identify customer business pains and challenges and articulate those challenges into SAP solutions.
• Identify areas of innovation within the client base, and then drive resources to prove the innovation and its business value for the customer.
• Develop new business sales opportunities in new accounts.
• Manage several complex sales opportunities simultaneously.
• Win complex sales deals in a competitive environment to achieve sales targets.
• Maintain broad and deep knowledge of SAP BTP portfolio and industry trends.

We win with inclusion

Boston

What you'll do

As a Senior Business Processes Consultant S/4 HANA Finance with an expertise around FI or CO or TRM or FSCM or CFIN or GR or SAC-P, you will be involved in

- Delivery of premium engagement remotely and onsite validation and support services

- Managing and leading Solution integration across various process areas

- Willingness to travel on short notice (primarily within India and SE Asia) for varying durations

What you bring

- Experience in the role of Financials Track lead in 2 End to End Implementation projects

– 4-5 years of functional experience in any of the core topics in Financials domain and more than 10 years of Consulting experience

- Experience of at least 5 E2E Implementation projects of which at least 1-2 projects should be on S/4 HANA Finance

- Deep expertise around FI or CO or TRM or FSCM or CFIN or GR or SAC-P

- Exposure to SEA localization from a Finance standpoint

- Expert knowledge in Integration of FI or CO or TRM or FSCM or CFIN or GR or SAC-P with all relevant modules

- Exposure to S4HANA Finance Conversion will be an added advantage

- Readiness to travel in the range of 0 to 100

Travel requirement- 0-100%

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