דרושים Global Incentive Compensation Analyst/sr Analyst ב-Salesforce ב-United States, Indianapolis

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The primary responsibility of this role is to support the Digital Enterprise Technology (DET) team. You will be responsible for providing decision support through financial analysis to ensure optimal returns on strategic investments. A key part of this is owning the centralized workforce budget, where you will partner directly with DET leaders to help them understand their budget envelope and drive effective management of their resources. The ideal candidate will have strong financial and analytical skills, excelling at extracting insights from data with a process improvement mindset. Additionally, this individual is expected to have exceptional communication skills, the ability to successfully manage ambiguity, and demonstrate the ability to independently problem solve. This individual is also expected to be an integral player in important cross-functional, organization-wide initiatives and projects.
Responsibilities:

• Independently build flexible and dynamic reporting to allow for maximum visibility to both short and long-term strategic investment decisions.

• Support the annual and quarterly planning process across Digital Enterprise Technology (DET) leaders, ensuring their monthly and quarterly reporting decks are accurate and up to date.

• Manage centralized workforce planning across DET by building and maintaining workforce budget models and tracking key labor cost metrics.

• Serve as a data expert, leveraging Tableau to build automated, meaningful, and digestible reports and dashboards that provide real-time insights to business partners.

• Utilize advanced financial modeling and analysis to evaluate strategic investments and provide recommendations that drive optimal returns.

• Proactively identify and drive process improvement and standardization across the Finance and Strategy organization.

• Partner with business and accounting teams to understand and analyze monthly budget variances, and present actionable insights that help the organization flex and react to short-term changes.

Required Qualifications:

• Bachelor's degree or equivalent relevant experience required. Experience will be evaluated based on the Core Competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• 3+ years of relevant work experience

• Experience building financial and decision support models, along with good analytical and independent problem-solving skills

• High degree of comfort with ambiguity and an ability to effectively multi-task in a fast-paced, quickly changing environment

• Ability to work cross-functionally and influence at all levels within the organization

• Expertise in Microsoft Excel is essential, with a strong preference for proficiency in data analysis and modeling

• Good communication skills (written and verbal) with an ability to explain complex issues in an understandable way

• Intellectual curiosity, fueled by a proactive approach to continuously expand one’s skillset

• Highly motivated, self-aware, collaborative, and responsive

• Hands-on experience with Tableau, Hyperion, and Workday is highly preferred

This role is hybrid and goes into the office 3 days per week in Indianapolis, IN or Atlanta, GA.

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ROLE RESPONSIBILITIES:

• Lead Strategic Analysis: Perform analyses of current-state feedback streams and quarterly planning datasets to deliver critical insights and strategic recommendations, driving stronger alignment with the field and actionable business impact.
• Develop the "Voice of the Field": Synthesize vast amounts of qualitative and quantitative data to create compelling, widely distributed "Voice of the Field" reports that drive tangible changes in Enablement org.
• Master Data Storytelling & Visualization: Design, build, and maintain sophisticated and intuitive dashboards in Tableau. Go beyond just building charts to evangelize their use, empowering stakeholders with self-service analytics and telling compelling stories that drive action.
• Consult & Partner: Act as a data consultant to internal stakeholders. Build strong cross-functional relationships with our technical and non-technical partners to solve complex data challenges.
• Champion Enablement: Develop and deliver training on new dashboards and analytical tools, fostering a data-driven culture across the Enablement org.

MINIMUM REQUIREMENTS:

• Educational degree and/or 3-5 years in a highly analytical role or strategy department
• Experience/Certificationwith Tableau required
• Advanced skills in Microsoft Excel and Google Sheets and in working with large datasets
• Experience with Salesforce platform and AI tools preferred
• Experience in Sales Enablement and the sales environment (sales performance and enablement metrics) preferred
• Outstanding problem solving skills: consistent track record to ask questions, structure sophisticated problems, develop solutions and recommendations
• Strong communication skills to translate complex concepts into easily digestible insights for both technical and non-technical audiences, including senior leadership
• Flexibility and ability to adjust on the fly to new demands; sense of urgency
• Highly collaborative style with strong networking skills across business functions
• Passionate around quantitative analysis, Excel, and reasoning

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Key Responsibilities

• Provide expert-level production support and administration for our Salesforce Sales Cloud and Service Cloud environments, specifically tailored to Public Sector requirements.
• Troubleshoot and resolve complex platform issues related to declarative configurations (Flow, Process Builder), security models, and data integrity.
• Manage and prioritize a queue of support tickets, ensuring timely resolution in accordance with service level agreements (SLAs).
• Integration & Middleware Monitoring:
• Proactively monitor, troubleshoot, and maintain mission-critical APIs and integrations built on MuleSoft Anypoint Platform.
• Act as the first line of defense for integration failures, performing root cause analysis and coordinating with development teams for fixes.
• Ensure the reliable flow of data between Salesforce and other key government or enterprise systems.

Analytics & BI Operations:

• Maintain and support existing dashboards and reports in Tableau, ensuring data accuracy and system availability for our Public Sector analytics users.
• Investigate and resolve data discrepancies and performance issues within Tableau, tracing them back to source systems like Salesforce.

Technical Leadership & Documentation:

• Serve as the subject matter expert on the operational health of the Salesforce, MuleSoft, and Tableau stack.
• Develop and maintain runbooks, knowledge base articles, and technical support documentation to empower the team and end-users.
• Participate in release management activities, conducting post-deployment checks to ensure production stability.

Support Operations Responsibilities:

• Own the incident response process for all supported platforms, from initial triage and impact assessment to resolution and stakeholder communication. Conduct thorough root cause analysis (RCA) for major incidents to prevent recurrence.
• Configure and manage system health monitoring tools. Respond to alerts to proactively address potential issues before they impact business operations.
• Serve as the primary escalation point for complex technical issues from Tier 1/2 support, end-users, and business stakeholders within the Public Sector division.
• Assist with complex user support requests, data corrections, and record management issues that require deep system knowledge.
• Ensure all support activities and system configurations adhere to the stringent security and compliance standards required for Public Sector clients.

Required Skills

• 7+ years of experience in a systems administration or technical support role, with a strong focus on production support.
• Proven expertise in administering and troubleshooting Salesforce Sales Cloud and Service Cloud.
• Hands-on experience supporting and monitoring integrations, preferably with MuleSoft.
• High proficiency in supporting and troubleshooting Tableau environments.
• A strong problem-solving mindset with an ability to perform under pressure.
• Excellent communication skills, with the ability to clearly document issues and resolutions.
• 5+ years previous Salesforce application development or support with a minimum 300-seat environment handling all aspects of CRM, case management and platform maintenance
• Experience with Mulesoft administration, configuration and tuning
• Experience consuming open and/or private APIs, such as Google, Facebook, Twitter, Salesforce.com, and Workday
• Demonstrated experience implementing Mulesoft ESB architecture, rules, caching, etc.
• Experienced troubleshooting Mulesoft ESB debuggers, flow analyzers and configuration tools
• Solid working knowledge of the Salesforce platform
• Experience with Salesforce developer toolkit including Force.com IDE, Migration Tool and data migration tools like data loader, workbench, etc.,
• Basic proficiency of Salesforce's Web Services, APIs, SOQL, SOSL and security model
• Basic knowledge with Lightning Experience, Analytics, App Builder, Flows, Process Builders and components
• Good project management skills with ability to juggle multiple projects/tasks across various user groups
• Excellent interpersonal, verbal and written skills and the ability to interact with all level of stakeholders, support personnel, and clients
• Strong documentation, analytical and problem-solving skills

Required Certifications

• Mulesoft Developer Certification
• Salesforce Basic Administrator Certification
• Salesforce Advanced Administrator Certification
• Tableau Desktop Specialist or Certified Data Analyst
  

Desired Certifications:

• Salesforce Sales Cloud Consultant Certification
• Salesforce Service Cloud Consultant Certification

Check out ourwhich explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.

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When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Responsibilities:

• Serve as the primary owner and subject matter expert for the CPQ Approval Rules configuration system on the Salesforce platform.

• Lead the configuration, maintenance, and enhancement of Salesforce-based approval processes.

• Manage the intake, prioritization, and delivery of change requests related to the Approval Rules process.

• Translate stakeholder requests into clear functional and system requirements to guide Approval Rule configurations within Salesforce environments.

• Perform Salesforce administration tasks such as rule configuration, access management, and reporting.

• Develop and execute test cases to ensure system configurations match desired functionality and business requirements.

• Maintain strong relationships with stakeholders and business partners and serve as Subject Matter Expert and technical advisor for all things related to CPQ Approval Rules.

• Collaborate closely with IT and development teams to define, prioritize, and deliver system features, enhancements, and defect resolutions.

• Ensure adherence to change management processes and data governance standards.

• Own and execute SOX-related controls tied to the approval process, ensuring consistent documentation and audit readiness.

• Maintain comprehensive documentation of configurations, processes, and approval logic.

Minimum Qualifications:

• Bachelor’s degree or equivalent experience in a pertinent field.

• 5+ years of experience in business analysis, system configuration, or related technical business roles.

• Salesforce Administrator certification or corresponding experience managing configurations in the Salesforce platform.

• Proven ability to translate business requests into functional/system configurations.

• Demonstrated experience managing business process analysis and requirements gathering initiatives.

• Excellent organizational, communication, and stakeholder management skills.

• Strong problem-solving skills with the ability to navigate complex process and technical scenarios.

Preferred Qualifications:

• Salesforce Advanced Administrator certification.
  Experience owning and executing compliance controls or other governance-related processes (SOX, HIPAA, PCI DSS, or similar).

• Experience with CPQ, Quote-to-Cash, and Sales Operations processes.

• Familiarity with Salesforce DevOps tools and release management processes.

• Exposure to scripting, software development, or system integration projects.

• Highly-motivated self-starter with the ability to navigate ambiguity and changing environments.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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help improve processes and efficiency in Salesforce by understanding business needs, capturing the project requirements, andcollaborating/communicatingwith stakeholders to support development and implementation of the Salesforce solution.BAs work effectively with both people and information to facilitate a solution to a problem.We are looking for someone who can hit the ground running to manage multiple responsibilities and projects, while producing high-quality work in a fast-paced environment.
Senior BA Responsibilities:

• Technology Implementation Projects
  • Work with business teams and business process teams to understand business needs and translate into clear, detailed requirements
  • Advocate on behalf of business stakeholders to ensure that proposed solutions meet the business requirements and provide a positive user experience
  • Drive systems-related project execution in direct partnership with IT (system administrators and development scrum teams); document business results achieved through solution implementation
  • Lead UAT business planning and execution. Review QA and write UAT test scripts. Manage UAT with end-users including coordination and user acceptance sign-off
  • Partner with project stakeholders, IT, and System Administrator teams to plan and prepare for Go-Live and post-go live support
  • Participate in end-to-end implementation planning including project management, issue management, communication, and change management. May engage with ChangeManagement/Communicationsteams to plan for and review change management content for project launches
• Business Program Support
  • Create and update materials used for training and advocacy purposes for the programs. Provide training and create opportunities for engagement with program stakeholders and participants.
  • Support ad-hoc and monthly reporting based on program engagement and other key performance indicators to share with ELT

A typical day may include:

• Writing business requirements and creating a process flow, then reviewing with a project member for feedback
• Setting up and facilitating meetings to understanding business pain points, then synthesizing the meeting and sending out meeting decisions and action items
• Coordinating and leading UATs, writing test cases, and/or performing UAT in a sandbox for an enhancement
• Creating a project plan to define project timelines and align project stakeholders on the plan
• Reading existing documentation and running reports to look for insights in the data to investigate issues

Required Skills/Experience:

• 5+ yearsof Business Analyst experience, or focus in Project/Program management
• Executes complete work independently as a strong team contributor
• Structures own work to meet all deadlines, is able to shoulder additional workload, and adds value by exceeding original plans
• Attentive to others’ points of view and possesses good collaboration skills
• Demonstrates use of listening and questioning techniques to understand issues and problems
• Ability to develop strong relationships with team members and build a strong positive personal brand that fosters trust
• Ability to shift priorities, change style and respond with new approaches as needed to meet evolving business goals
• Experience with and understanding of the Salesforce platform; demonstrated knowledge of Salesforcecapabilities/potentialto provide solutions to business problems
• Demonstrated ability to break down a business process and break down into manageable steps.
• Strong documentation and communication skills for multi-stakeholder alignment, simplifying complex analysis through compelling storytelling slides, and producing high-quality documentation.
• Bachelors’ degree in business, computer science or related field
• Proficient in Google Slides and Sheets, Lucidchart or Microsoft Excel and PowerPoint
• Ability to become a trusted advisor with key stakeholders
• Team player with collaborative methods of engagement, and an inquisitive, positive, roll-up sleeves attitude.
• Familiarity with Salesforce or software implementation lifecycle
• Attention to Detail: hashtag (#) your favorite Salesforce capability/feature that you use most often in solving business problems somewhere on your resume.
• Ability to synthesize business pain points andpeople/process/technologyissues to formulate proposals to remediate them

• Sales Operations or Business Operations experience is a plus
• Proven success and experience with a complex, enterprise-wide project
• Systems Analyst or Consulting experience

Desired Skills/Experience:

• Advanced Knowledge of Business Systems and certifications

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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• Key Responsibilities:

  • Ensure complete and accurate employee data and compensation plan detail

  • Navigate in various Salesforce and compensation systems in order to compile all key elements of compensation plan information into a single document

  • Distribute incentive compensation plans to sales employees and ensure timely acceptance of plan documents.

  • Triage questions and issues identified by the sales employees in relation to their compensation plans

  • Partner with the Global Sales Compensation Administration team to ensure that the required compensation data is provided on a timely basis for the administration of incentive payouts.

  • Collaborate with Design and Operations Team to ensure design and policy decisions are executed, including new fiscal year and mid-year design changes

  • Partner with other teams on cross-functional projects in order to develop process efficiencies

  • Translate business/operational needs to systems teams

  • Enable business partners on areas of expertise

  • Analyze compensation plans data to provide actionable insights. This involves gathering, cleaning, and interpreting data using various tools and techniques to identify trends, patterns, and correlations.

  Experience/Skills Preferred:

  • BA/BS degree

  • 2+ years experience in Finance, Accounting, Project/Program Management, or Sales Compensation/Sales Operations function

  • Strong Microsoft Excel/Google Sheets skills; Experience with Salesforce

  • 2+ years experience in Tableau and SQL

  • Strong analytical, written, and oral communication skills; process oriented.

  • Experience participating in and delivering process improvements

  • Ability to manage programs and processes globally

  • Experience with Salesforce platform

  • Time management skills and experience meeting tight deadlines

  • Ability to accurately compile and analyze both quantitative and qualitative data

  • Strong attention to detail and the ability to multitask

  • Excel experience

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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Description

This role will be supporting the CFO organization and will be responsible for long range planning (LRP), annual planning, quarterly forecasting, and monthly close cycles, as well as ad hoc analyses and projects. You will serve as a trusted advisor to the CFO and her direct reports, providing financial insights, reporting, and strategic guidance. You will play a crucial role in driving business decisions by leveraging data, analytics, and forecasting to enhance financial performance. You will also partner with peers across Finance in Controllership, Revenue Operations, Treasury and Tax - managing relationships and budgets large and small. This position requires a strong background in Financial Planning & Analysis (FP&A), excellent business partnering skills, and the ability to communicate financial insights concisely and effectively.

Responsibilities

• Demonstrate intellectual curiosity and manage interdependencies on other company processes to meet work deadlines

• Build trusted relationships with key business partners at the top and bottom of the organization, establishing reputation and gaining an understanding of relevant business drivers

• Proactively drive operational excellence, transformation, and process improvement

• Own ad hoc requests from business partners, F&S teams and other stakeholders to facilitate strategic decision making and resource allocation

• Partner closely with the CFO and senior finance leadership to provide financial insights and strategic recommendations

• Partner with the Finance workforce planning team to create and drive new headcount planning mechanism using Workday Adaptive Planning

• Partner with F&S peers to build out standardized reporting and forecasting methodology, including working cross functionally within finance to apply best practices

• Drive month-end close processes, ensuring accuracy and timeliness of financial results

• Develop and maintain financial models to support decision-making and scenario planning

• Leverage Tableau and other analytical tools to enhance reporting and visualization of financial data

Required Skills / Experience

• BA/BS degree / equivalent and minimum of 8+ years FP&A or relevant work experience.Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• Core foundational FP&A experience: accounting, planning, forecasting, variance analysis

• Track record of identifying opportunities and successfully leading process improvement or other strategic projects

• Ability to deal with a fast moving dynamic environment with high degree of ambiguity and constant change

• Ability to independently address new analytical requests: understand the main question being asked, capture needed data, build models, validate assumptions, perform analyses, and present executive-level summarized results in a compelling manner

• Strong MS Excel, Hyperion, Smartview, Tableau and Google suite, or other financial and data visualization software

• Phenomenal teammate - thrives in an environment of collaboration; recognizes the appropriate time to lead, question, or step back; able to champion and motivate a team to achieve the desired results

• Sharp attention to details

• Excellent communication skills (written and verbal)

This role is hybrid and goes into the office 3 days per week in Indianapolis, IN or Atlanta, GA.

If you require assistance due to a disability applying for open positions please submit a request via this.

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