דרושים Senior Director Business Development ב-Salesforce ב-Mexico, Mexico City

What’s In It For You

• Respond to and qualify incoming web and phone inquiries regarding in Latin America

• Create a great first impression to our prospects and customers by providing them with a world class experience

• Partner with our experienced Account Executives to help fill their pipeline and develop your skills

• Maintain active engagement with new and existing leads through creative follow-up communications designed to increase customer interest in and products

• Achieve monthly quotas of sourced qualified opportunities and closed business

Minimum Qualifications

• Fluency in written and verbal English

• Must have completed a Bachelor’s degree within the past three years with inbound sales experience, or be on track to complete it within six months of the role’s start date.

• This position is located in Mexico City and no relocation assistance is provided

Preferred Qualifications

• Strong desire to be in technology sales

• Prior inside sales experience a plus

• Experience being held to metrics a plus

• Excellent written/verbal communication skills

• Ability to multi-task, prioritize, and manage time effective

• Strong problem-solving skills

• High energy and positive attitude

• Ability to take initiative

• Comfortable working in a fast-paced and dynamic environment

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Responsibilities:

* Deliver high-standard 1:Many customer engagements, including interactive virtual interactive workshops and virtual classroom training, showcasing the features and functionality of Salesforce products.
* Respond to real-time questions from customers during engagements and provide additional resources as needed to support their understanding and adoption.
* Explain complex features in an easy-to-follow manner, utilizing effective communication and presentation skills.
* Conduct hands-on demos and exercises to demonstrate the practical application of Salesforce features and functionality.
* Provide best practice insights including product education, technical advice, and adoption guidance to customers.* Set a standard of excellence in delivering well-managed and well-facilitated webinars, consistently receiving outstanding customer satisfaction scores of 4.7+ (out of 5).
* Maintain a 70% utilization target

Minimum Requirements, Qualifications & Skills:

* 3+ years of experience delivering interactive webinars or in-person sessions.
* Salesforce Administrator product certification is required.
* One or more of the following product certifications: Data Cloud Consultant, Agentforce Specialist, Sales Cloud, Service Cloud, Administrator, Advanced Administrator
* Bachelor’s degree in a related field or comparable experience.
* Proven success leading customer-facing presentations and engagements.

Preferred Qualifications & Skills:

* Overall experience of relevant work experience in one or more core Salesforce products including Service Cloud
* Relevant Salesforce product certifications.
* Familiarity with Trailhead (Ranger status is a plus).
* Proven ability to manage time and prioritize activities effectively under pressure.
* Understanding of business analysis, change management, user adoption, release management, and governance.
* Multi-language delivery is a plus.
* Fluency in Italian, French, German, Spanish and/ or Portuguese is a plus

Soft Skills:

* Composure: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements.
* Expertise: Knowledge of industry best practices and implementation experience of the Salesforce product suite.
* Learner: Passion for continued education in new technologies and complex business and technical concepts.
* Passion: Dedicated to Customer Success and attentive listening skills.
* Culture: Embodies an inclusive culture and is a team player everyone enjoys working with.
* Trust: Ability to earn the customer's trust and live the company’s core values.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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As a CSM, you will occasionally act as a point of contact for any major incidents, owning the customer’s expectations and communications through the resolution of such incidents. The CSM acts as the technical main interface on behalf of our customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs.

Your Impact

• Function as the Marketing Cloud Subject Matter Expert (SME) for the technical and operational configuration (and needs) of the customer.

• Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion.

• Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.

• Help your customers achieve their business goals and outcomes on the Salesforce Marketing platform by:

  • Coordinating the completion of the Signature Success catalog of services as required for your customer

  • Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer

  • Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation

• Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.

• Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.

• Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.

• Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.

• The CSM may be required to occasionally be available for some after-hour or weekend coverage depending on the customer’s need.

• Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs.

Minimum Skills:

• Experienced professional with 5+ years of relevant industry expertise in Technical Customer Success, Customer Success Manager, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.

• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.

• Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.

• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.

• Coordinate and work closely with high volume events and/or key events for the customer.

• Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.

Preferred Requirements:

• +2 years in Salesforce Ecosystem.

• Salesforce product certifications are a plus (Marketing Associate, Marketing Cloud Administrator, Salesforce Certified Associate, Marketing Cloud Account Engagement Specialist, Marketing Cloud Email Specialist).

• Deep understanding of Marketing Cloud, marketing automation, personalization, advertising, and/or marketing platforms.

• Deep understanding of Digital Marketing processes, challenges and trends

• Knowledge of Salesforce Marketing Cloud features and applications and able to articulate the value and how a Customer can benefit from Signature Success for Marketing Cloud

• Knowledge of Salesforce product suite and features, capabilities, best use, and how to deploy, including knowledge of the Salesforce platform and ecosystem.

• Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

This position will require you to work from your local Salesforce office 3 to 4 days a week.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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About the role

As the senior graphic designer, you will be responsible for working closely with the Studio Manager and the project manager in the Mexico City studio to intake project requests as they come in from HQ and will be primarily responsible for ad hoc creative requests that require craft and design thinking. You have excellent design craft, digital and print experience, and conceptual abilities. You’re fearless in trying new directions or techniques to create something new. You have your finger on the pulse of industry trends and best practices and are comfortable using technology and tools.

You will participate in digital campaigns, product launches, event experiences, and cohesive design toolkits. You'll design digital banners, e-books, email materials, social campaigns, webpages, presentations, print assets, and anything else our internal client or creative team at large needs. You'll also give your creative contribution to our world-class events, including Dreamforce, the biggest software conference in the world.

What you will do

• Work closely with project managers and project requestors to understand the project scope and proactively ask pertinent questions when needed.

• Constantly push the envelope while maintaining connective tissue to the Salesforce brand

• Manage multiple projects for various clients, and work with project management to meet deadlines

• Understanding of final production process as you will be often delivering work from concept to delivery.

• Work as part of a global team across multiple locations and timezones

• Have the willingness to learn and understand the business and industry of our internal clients and external customers

• Work with both internal and external teams and collaborate directly with stakeholders

• Follow creative direction and apply feedback as required

• Give your contribution to improve creative processes and provide exceptional service to our clients

What experience you have

• 5-7 years of experience in advertising, design or corporate marketing.

• A compelling portfolio of original work

• Multilingual proficiency in English & Spanish

• Knowledge of integrated campaigns, digital design, and events

• Strong attention to detail with a focus on layout and typography

• Ability to work in a fast-paced, ever-changing environment

• Ability to work on multiple projects at the same time, organize your work, and prioritize tasks to meet deadlines

• Ability to work independently and leverage collaborative tools such as Slack to communicate async with a team based across multiple timezones

• A Bachelor’s degree in graphic design or equivalent experience

• Strong knowledge of the Adobe Creative Suite:

  • Figma (required)

  • Photoshop (required)

  • Illustrator (required)

  • InDesign (required)

  • Google Workspace (required)

  • After Effects (bonus)

  • Premiere Pro (bonus)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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Requirements
- Minimum 4+ years’ experience in human resources, including benefit and leave of absence administration and vendor management.
- Minimum 4+ years of in-depth leave of absence knowledge including country specific, federal, state and provincial (Canada) leave knowledge with an expertise in leave pay.
- Prior experience working in a centralized human resource function preferred.
- Ability to build, develop, implement, and engage in new service delivery approaches.
- Demonstrated ability to navigate successfully within ambiguity, multiple priorities, and a constantly changing environment.
- Adept understanding of client motivations and business pain points; leverages inputs to influence business decisions.
- Experience working in a high volume, fast-paced environment, preferably in a high growth technology company.
- Ability to make decisions guided by policies, practices, procedures, and business plan.
- Uses best practices and knowledge of internal or external business issues to improve delivery of services.
- Works independently and collaboratively; receives moderate guidance on day-to-day work and deliverables.
- SHRM Certification recommended

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You'll be a key player in shaping the creative vision for our video content. This means you'll be responsible for:

• Telling powerful stories:Develop bold, engaging narratives about Slack — our product, our customers, and our initiatives.

• Driving the creative process:Take ownership of video projects from concept to completion. You'll craft the narrative, establish the aesthetic, write treatments and scripts, and build shot lists. You are comfortable leading a production set and guiding a project through post-production. Hands-on experience with capturing and editing is a significant plus.

• Collaborating and leading:Partner with external studios and agencies, ensuring all work aligns with our brand guidelines and meets high creative standards. You'll also champion cross-functional collaboration, mentor team members, and provide a strong creative point of view with clear rationale.

• Managing projects:Prioritize your work effectively and communicate those priorities to a variety of stakeholders. You'll be adept at managing multiple projects with lots of moving parts, all with an uncanny attention to detail.

We're looking for a strategic and results-driven creative with a passion for brand and advertising. You should have:

• 7-10 years of experience as a professional copywriter, art director, or content creator.

• A diverse portfolio showcasing a high volume of video work, from social media content and product demos to hype films and brand spots.

• A deep understanding of Slack's brand voice and our users, along with best practices for various video channels like YouTube, Instagram, and commercial platforms.

• Proven leadership and adaptability, with the ability to manage projects through changing timelines and scopes.

• A strong knowledge of film production agencies and a network of professionals to tap into.

• An innate curiosity and proactivity — you're always current on trends and ready to jump in and help wherever needed.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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• Evaluate professional services deals for accuracy, strategic alignment, pricing, and potential risks.

• Review business terms, staffing plans, project scope, and cost estimates to identify areas of concern and recommend mitigations.

• Partner with Sales teams to provide guidance on policies, deal structure, and risk evaluation.

• Collaborate with internal teams including Legal, Finance, Deal Desk, and Professional Services to ensure deals meet company standards.

• Maintain multiple deal reviews simultaneously and deliver on time in alignment with internal timelines.

• Prepare deal review summaries with detailed findings and recommendations.

• Present insights and recommendations to key stakeholders and senior leaders.

• Contribute to the continuous improvement of deal review processes and tools.

• Support internal projects related to risk management practices, governance, and system enhancements.

• Stay informed on industry trends and pricing strategies to support competitive and sustainable service offerings.
  

We value diverse experiences and perspectives. If you meet most but not all of these qualifications, we still encourage you to apply.

Required Qualifications

• 5+ years of experience in professional services, consulting, project/program management, or related fields in a technology environment (e.g., SaaS, cloud).

• 2+ years of experience supporting or structuring service-based contracts (e.g., Statements of Work, Professional Services Agreements).

• Solid understanding of how professional services work in a technology company.

• Basic knowledge of revenue recognition principles for services.

• Excellent communication andrelationship-buildingskills.

• Strong problem-solving abilities and attention to detail.

• Comfortable managing multiple priorities under time constraints.

• High level of personal integrity, professionalism, and accountability.

• Willingness to travel up to 20% as required.
  

Preferred Qualifications

• Educational background in Economics, Business Administration, Corporate Law, or related fields.

• Relevant certifications (e.g., PMP, RMP, Agile/Scrum) are a plus.

• Experience working with Salesforce products or services.

• Familiarity with pricing strategies for SaaS/cloud services.

• Industry experience in CRM, Financial Services, Healthcare, or Retail is beneficial.

• Proficiency in English, both written and spoken.

• Exposure to lean/agile methodologies and collaborative work environments.
  

• A growth mindset, curiosity, and a desire to understand business challenges.

• A collaborative approach — you thrive when working with cross-functional teams.

• The ability to communicate clearly, especially when discussing complex topics or delivering feedback.

• A commitment to inclusion, equity, and respectful communication with colleagues and clients alike.
  

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