Salesforce Salesforce Data Cloud Senior trainer 

Mexico, Mexico City 

332374978

Job Category

Job Details

Responsibilities:

* Deliver high-standard 1:Many customer engagements, including interactive virtual interactive workshops and virtual classroom training, showcasing the features and functionality of Salesforce products.
* Respond to real-time questions from customers during engagements and provide additional resources as needed to support their understanding and adoption.
* Explain complex features in an easy-to-follow manner, utilizing effective communication and presentation skills.
* Conduct hands-on demos and exercises to demonstrate the practical application of Salesforce features and functionality.
* Provide best practice insights including product education, technical advice, and adoption guidance to customers.* Set a standard of excellence in delivering well-managed and well-facilitated webinars, consistently receiving outstanding customer satisfaction scores of 4.7+ (out of 5).
* Maintain a 70% utilization target

Minimum Requirements, Qualifications & Skills:

* 3+ years of experience delivering interactive webinars or in-person sessions.
* Salesforce Administrator product certification is required.
* One or more of the following product certifications: Data Cloud Consultant, Agentforce Specialist, Sales Cloud, Service Cloud, Administrator, Advanced Administrator
* Bachelor’s degree in a related field or comparable experience.
* Proven success leading customer-facing presentations and engagements.

Preferred Qualifications & Skills:

* Overall experience of relevant work experience in one or more core Salesforce products including Service Cloud
* Relevant Salesforce product certifications.
* Familiarity with Trailhead (Ranger status is a plus).
* Proven ability to manage time and prioritize activities effectively under pressure.
* Understanding of business analysis, change management, user adoption, release management, and governance.
* Multi-language delivery is a plus.
* Fluency in Italian, French, German, Spanish and/ or Portuguese is a plus

Soft Skills:

* Composure: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements.
* Expertise: Knowledge of industry best practices and implementation experience of the Salesforce product suite.
* Learner: Passion for continued education in new technologies and complex business and technical concepts.
* Passion: Dedicated to Customer Success and attentive listening skills.
* Culture: Embodies an inclusive culture and is a team player everyone enjoys working with.
* Trust: Ability to earn the customer's trust and live the company’s core values.

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