דרושים Senior Customer Success Manager E-commerce / Retail Space ב-Salesforce ב-France, Paris

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This is a sales role, and the primary measurement of success will be target attainment. The role will engage with sales teams to identify target accounts, and scope opportunities. As a subject matter expert you will be responsible to position the value of Premier with internal and external stakeholders. You will be part of the sales account team, and it is your responsibility to work closely with sales to build Premier pipeline and drive ACV.In addition to day-to-day selling, Premier Sales Executives focus heavily on scaled selling initiatives, such as developing and managing sales programs, and sales enablement sessions to drive sales of Premier.
Responsibilities:

• Build relationships with Sales leadership, including SVPs, AVPs and RVPs, to review territory performance and identify strategies and opportunities for Premier sales.

• Achieve and exceed regional ACV targets for Premier.

• Provide deal support for Premier Success

• Accurate weekly, monthly and quarterly forecasting and revenue delivery.

• Drive internal enablement programs, including content creation and delivering internal training.

• Evangelize Premier Success internally and externally.

• Serve as the subject matter expert for Premier Success.

Required Experience:

• 4+ years experience in Sales preferred of full cycle sales experience with a proven track record of success

• Salesforce or other CRM application experience

• Demonstrated track record of self-starting, risk-taking, and ability to influence without authority

Required Skills:

• Strong written and verbal communication skills

• Executive-level communication and interpersonal skills

• Strong presentation skills required including the ability to adapt style based on audience and present complex ideas

• Ability to prioritize, multi-task, and perform effectively under pressure

• Great attention to detail, with strong analytical and problem solving skills

• Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive level buy-in

• Knowledge of product and platform features, capabilities, and best use.

• Travel up to 25%

• Attributes:

• High energy, outgoing, positive attitude and ability to motivate others

• Results-driven, tenacious, driven to succeed in a fast-paced environment

• Collaborative and consultative work style

• Ability to learn quickly and adapt to change

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• monitoring and ensuring compliance in the areas of accounting and reporting, tax and corporate governance,
• ensuring accurate financial statements are prepared and approved by the board and relevant governance bodies,
• providing support to business partners and
• identifying process enhancements and operating margin improvements initiatives.

• Oversight of the preparation and audit of the local financial statements and notes, including:
  • Participate in reviews with local EY team;
  • Review and sign off on unrecorded adjustments;
  • Review of margin reconciliation;
  • Review Profit Sharing calculation;
  • Review of financial statements and notes and other management reports if applicable;
  • Preparation of executive summary;
  • Review of YoY variance analysis.
• Review technical accounting memos and new disclosures;
• Monitor the accuracy and timely filing of local FS and Notes and all other relevant reporting;
• Support director in review of flux analysis and financial statements;
• Oversight of ad hoc requests received from external parties, such as government authorities(statistics/surveys/ratings)or any other official bodies.

• Actively monitor risks and obligations associated with the entity, document and take actions to nullify the risk and implement or change processes to ensure compliance:
  • Monitor and communicate to relevant RPO and business partners changes and new requirements;
  • Collaborate with relevant RPO and business partners to implement the changes;
  • Prepare or review technical accounting memos in respect to local GAAP in relation to new business flow, new accounting standard, M&A etc;
  • Ensure new local GAAP accounting standards and regulations are appropriately actioned and reflected in our Accounts, FS and reporting;
  • Manage compliance with corporate governance requirements, working closely with legal and other stakeholders in order to meet these requirements;
  • Participate in the documentation of the BDSE
• Report to the works council and other governance mechanisms;
• Support local risk assessment mapping and reviews;
• Ensure appropriate documentation is in place for local compliance framework;
• Monitor tax related filing obligations;
• Monitor ESG obligations and work with ESG team to ensure compliance;
• Provide assurance to directors on statements made to auditors as part of due diligence procedures.

• Business partnering with key stakeholders: tax (including transfer pricing), legal, financial planning and the business to support their needs, reduce costs and create efficiencies while not compromising compliance;
• Represent controllership and bring coherent jurisdictional perspective on cross functional forums;
• Support the directors fulfillment of their and the entity's’ duties;
• Attend and present financial information to Directors and works council;
• Prepare FAQ’s with public relations team to support media interest in the release of financial statements and support answers to press queries;
• Support tax audits and any other discussions with tax authorities;
• Support customer deals and bids in providing financial information or addressing specific queries;
• Monitor, support and influence external quotations or ratings;
• Establish and maintain relationship with country leader and support in any requests;
• Continuously assess process to embed process enhancements and efficiencies where possible;
• Support GPO on ad hoc projects related to compliance and external reporting enablement or on company projects

• Solid financial and accounting background;
• Knowledge and exposure to tax and corporate governance topics;
• Excellent communication and presentation skills In French and in English, both written and verbal;
• Ability to a navigate in a multinational and fast growing company;
• Ability to manage tight deadlines;
• Strong interpersonal skills;
• Project management skills;
• Strong analytical and problem-solving skills;
• Attention to detail and accuracy.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

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Responsibilities

• Use our Customer Success Methodology to understand their goals, assess their capabilities, and provide recommendations to help them accelerate the achievement of their business and technology objectives

• Develop an understanding and knowledge of customers’ Salesforce implementation and evangelise the capabilities of Salesforce across all of our Clouds

• Guide a customer on organisational strategy, governance and organisational change standard processes based on customer needs

• Can demonstrate hands-on Salesforce product knowledge by applying platform features and functions to customer business priorities and roadmap

• Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan

• Produce and implement a comprehensive adoption path showing the current state, target future state with a timeline, and an underlying enablement Plan.

• Deliver business value and innovation to a customer’s business by understanding our customers’ key business challenges and potential for growth

• Build and cultivate executive-level relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers to solidify our partnership and dedication to the customer business and IT sponsors & collaborator

• Working with the account team and Salesforce Execs, optimally network within accounts from the executive level down, to help customers work towards their goals

• When appropriate, recommend additional Salesforce services and advisory experts needed to drive success

• Proactively communicates technical product changes, degradations, outages, end of life and other relevant updates

Preferred Skills:

• Solid understanding of Salesforce product and platform features, capabilities, and best use.

• Ability to articulate the importance and value of Governance to Business and IT executives

• A good understanding of enterprise architecture principles is strongly preferred

• Ability to quickly grasp and distinctly explain technological and business concepts

• Serve as a trusted advisor, with a deep curiosity to understand your customers, their motivations and needs, and how to approach ensuring their success

• Degree or equivalent experience or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• The ideal candidate should have an understanding of a retail company's e-commerce strategy, including omnichannel integration and online sales support, as well as insight into what customer lifetime value, digital engagement, and conversion optimisation.

Required Skills:

• Experienced professional with 7-10 years of relevant industry expertise

• In-depth knowledge in one or more lines of business (LoBs) - a specific cloud or industry

• Strong consulting skills and confirmed results working as a Trusted Advisor to drive business value for customers

• Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and be adept at handling objections

Benefits & Perks

• Check out our benefits site which explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

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Job Details

• Strong background of value/consultative selling complex solutions or technology (in Software or in Business Applications) selling to cross industry segment
• Experience selling at the “C” level
• Consistent Track record to lead extended team
• Understanding the outstanding business requirements of customers within multiple industries
• Ability to work as part of a team to solve problems in multifaceted, energising environments.
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)
• Fluency in English and in French

• Be creative with strong problem solving skills
• Proven oral, written, presentation and interpersonal communication and relationship skills.
• Sales Methodology Education.
• Middle/ Large Accounts Experience
• Ability to develop cases and service requirements, while crafting and leading strategic alliances
• Ability to thrive in a fast paced environment
• Track record of consistently achieving or surpassing quota

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Posting Statement

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new technology modelin cloud computing, aGlobal responsibility for a multinational group headquartered in FranceMajor global roll-out of Digital Transformation project: liaise between the Salesforce services team and senior management when requiredSeek, identify and initiate new go to market propositions through application of industry knowledgeSuccessfully interacts at the C-levelConveys leadership, authority and confidence with every interaction, no matter what form the message; presentation, orally and in writingAccurately forecasts and achieves revenue goalsProven track record of selling together with an international team, transformative enterprise software or technology solutions to C-level executives into Global Accounts from the target industries. Quota carrying software or technology sales experience, account management and virtual team leadership experience. You will have a point of view of industry trends and will be able to build a narrative of digital transformation within the Retail CPG space.
English fluency
Big deal experience with complex sales cycles in complex environmment : strategic multi-country transformation project
Strong ability to build C levels Relationships: CIO, CTO, CSO, CDO, CCO, CDO, CMO, CEO
Strategic Thinker: ability to craft and communicate a vision
Executive Presence , exposed to C suite
Result oriented
Problem solverPlanning and Closing Skills
Strong Communication Skills
Executive presence

Benefits

• Competitive compensation package and employee stock purchasing plan
• Ramp up schedule including training boot camp and world class sales and product e enablement and training
• Career Advancement in a fast paced and rapidly growing organization, mobility within the firm, leadership development programs
• We recognise that our teams are important, and being able to spend quality time with your family as it grows is a wonderful experience. This is why the Salesforce Parental Leave Program is designed to give you the opportunity to spend time with your new arrival/s, and to enhance leaves, Adoption and Parental statutory leave and pay entitlements.

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Posting Statement

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Job Description

In this role, you will be challenged as a salesperson to grow personally and professionally: The majority of leaders in our Field organisation come through internal promotions, and you’ll be surrounded by some of the smartest people in the world who will push you and support you to do the best work of your career.

What you will need to be successful:

• Recent, cumulative experiences that demonstrate your success in leading complex and commercially significant sales to IT and business leaders
• A track record of overachievement in quota carrying software sales roles
• Experience driving ​new large deals, $200K+
• Excitement around hunting greenfield territory and building your business from the ground up
• Strong focus on delivering customer success with a consultative, outcome-based sales approach
• Value speaking directly and honestly with others’ best interests at heart (we use radical candor)
• Being a highly collaborative team player with company-first mentality—“be a good human” is a core value, meaning we leave our egos at the door and support each other to drive results and win together

Benefits & Perks

Benefits include well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more

If you require assistance due to a disability applying for open positions please submit a request via this

If you require assistance due to a disability applying for open positions please submit a request via this

Posting Statement

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Major responsibilities include:

• Build and execute Salesforce Partner strategy to accelerate profitable growth in France as part of the Ecosystem A&C organization (Partner AccountManagement-Success-Marketing,OSP, ISV, PE & Strat Tech)

• Empower and manage the French PSM team with a High Performance Culture in order to feed, grow and scale the business through Lead Generation and Sourced ACV

• Set up and deploy the right PSM resources, GTM model and initiatives in order to maximize growth with our french partner ecosystem through key KPIs (ACV, Lead Generation, pipe progression with conversion rates S1 to S2, and S2 to Closed deals...)

• Engage deep and high within every critical and influential partner, winning mindshare with Salesforce’s AI+Data+CRM vision, innovation and enhanced GTM (AWS and GCP Marketplace, Consumption model, OSP, PE) and making every partner a sourced ACV contributor..

• Bring increased rigour and accountability into building/executing on comprehensive Industry, Clouds Sales and motion Plans.

• Execute and collaborate as One Team within OU France (Sales, SE, BVS, CSG, Marketing…+ extended PubSec, NextGen Platform) as well as with all required COEs (A&C, Industries,..)
  

Required Experience & Skills:

• 10+ years in Tech, in a A&C and/or Sales roles with people management skills & experience.

• Proven success in building highly performant teams

• Strong Executive presence and ability to engage at CEO/Partner/MD levels across all partners

• Proven success in working withGSIs-Agencies-RSIs-ManagementConsulting Firms

• Strong knowledge of the french partner ecosystem

• Strong communication, presentation, and facilitation skills, with experience guiding teams through Program and GTM deployment.

• Ability to work independently, manage cross-functional teams, and align short-term strategies with company vision.

• Available for regional and international travel as needed, with a preference for candidates with leadership experience in extracurricular or volunteer roles.

• Fluent in French and English

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Posting Statement