דרושים Senior Manager Workplace Services Events Anz ב-Salesforce ב-Australia, Sydney

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About the Role:

In this role, you’ll perform discovery, shape compelling solution narratives, and deliver high-impact prototypes — from building hands-on demos to designing agentic use cases and running C-level workshops. You’ll be hands-on, working closely with sales, delivery, and product teams to shape programs that deliver measurable value for customers.

You’ll play a key role in delivering the promise of CRM + AI + Data + Trust, helping customers unlock the full value of the Customer 360 platform.

• Partner with customers to uncover strategic objectives and technical challenges across their business units

• Design differentiated, multi-cloud solutions that combine Salesforce technologies with AI, automation, data and integration capabilities

• Deliver workshops, discovery sessions, and solution co-design engagements with stakeholders from business, IT, and executive teams

• Build and deliver powerful solution demonstrations, prototypes, and POCs to validate ideas and inspire confidence in execution

• Support business cases, value propositions, and stakeholder alignment through storytelling and industry-relevant insight

• Act as a trusted advisor to sales, delivery, and product teams — providing feedback, sharing learnings, and championing innovation

• Contribute to a growing knowledge base of reusable assets and reference solutions, particularly in AI and agentic use cases

• Experience with technology projects and transformations

• Demonstrated ability to design and deliver business solutions with SaaS platforms

• Strong presentation and communication skills, with the ability to engage both deeply technical teams and C-level executives

• Practical understanding of modern application architectures, integration patterns, and cloud platform capabilities

• A bias for action — comfortable prototyping new ideas, working hands-on with product, and learning new tools to bring solutions to life

• Familiarity with Salesforce technologies including core CRM, platform, Data Cloud, and AI features (Einstein, Flow, Agentforce)

• Exposure to or interest in agentic workflows, AI orchestration, or automation tools (e.g., bots, LLM-integrated applications)

• Industry experience across Technology, Health, Manufacturing, Professional Services, Retail, or Consumer Goods.

• Track record of building POCs, accelerators, or scalable solution assets in a pre-sales or delivery setting

• Passion for innovation, curiosity, and a drive to stay ahead in a rapidly changing technology landscape

, and are on Fortune’s
list.
We provide every employee with 7 paid volunteer days off a year, and donation matching for all approved charitable donations.
We provide other world-leading benefits to all our employees, including;

• Health, Life, Trauma and Income Insurance
• Monthly Wellness Allowance
• Flexible Time off & leave policies
• Parental benefits
• Perks and discounts

for more information"

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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As a Senior Account Solutions Engineer, you will be a trusted advisor to our financial services clients in the Commercial segment. You will develop and drive a compelling multi-cloud transformation vision that aligns with the strategic objectives of the account, engaging with key decision-makers. You will lead and coordinate the entire solution cycle, presenting innovative Salesforce and partner solutions while fostering strong customer and partner relationships.

Key Responsibilities:

• Partner with Account Executives to deeply understand the customer's unique business goals and challenges throughout the sales cycle.

• Develop and drive a multi-cloud point-of-view that aligns with the strategic vision of the account, navigating operating units and client decision makers.

• Clearly articulate the benefits and competitive differentiation of Salesforce solutions to customers at all levels.

• Leverage technical expertise and product knowledge to create tailored solutions that address customer challenges and deliver value.

• Lead the discovery process by aggregating and interpreting customer data effectively to ensure a clear path for the account team.

• Coordinate and lead the entire solution cycle through close collaboration with other high-performing teams.

• Present compelling Salesforce & partner solutions while supporting relationships with customers and partners.

• Apply knowledge of economic, financial, and market trends within the financial services industry to identify growth opportunities for customers.

• Demonstrate proficient knowledge of business challenges in areas such as technology strategy, process, policy, compliance, and legal within financial services.

• Build and nurture strong connections with customers throughout the sales process and beyond, acting as a trusted advisor.

• Continuously enhance expertise in Salesforce solutions, product capabilities, and relevant industry and market trends, while proactively seeking and leveraging feedback to refine approaches and maintain a trusted advisor status with customers.

Qualifications:

• Proven experience as a Solutions Engineer or similar role.

• Demonstrated ability to translate complex business requirements into effective technical solutions.

• Exceptional communication, presentation, and interpersonal skills.

• Strong collaborative spirit and ability to work effectively with cross-functional teams.

• A track record of successfully leading and closing complex sales opportunities.

• Experience in working in the Financial Services industry will be considered favourably

for more information"

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• Partner with Account Executives and customer stakeholders to uncover strategic objectives, business and market dynamics and technical challenges across their organisation
• Design highly relevant, differentiated, multi-domain solutions that combine Salesforce technologies with AI, automation, data and integration capabilities
• Conduct discovery sessions and workshops with stakeholders from business, IT, and executive teams to understand and quantify the unique business value Salesforce solutions offer them
• Build and deliver powerful and memorable solution demonstrations with rich storytelling and industry-relevant insights to align stakeholders, illustrate value and inspire confidence in execution
• Nurture strong connections with customers throughout the sales process and beyond, acting as a trusted advisor
• Focus on continual learning across Salesforce's product suite and contribute to a growing knowledge base of reusable assets and reference solutions, particularly in AI and agentic use cases

• Join your aligned Sales team's meeting to celebrate a recent win, strategise a new sales play and share some recent product updates.
• Conduct a customer discovery session to understand their current state, strategic goals, requirements and business value drivers
• Join a colleague to rehearse a presentation to the board of a key account scheduled later in the week
• Deliver a live demo for a prospective customer, highlighting how Salesforce's AI and Data solutions can address their business challenges
• Attend an enablement session led by Product Managers on new soon-to-be-released features and how to configure & demo them
• Share reusable assets, templates and a short-form video covering a novel solution you have developed to scale your impact for sales teams and customers
• End the day by using AI tools to summarise and document activity, feedback and insights from customer interactions in Salesforce CRM and plan for tomorrow!

• Demonstrated ability to design and deliver business solutions with SaaS platforms
• Experience with technology and transformation projects, in particular from a business-value perspective
• Strong presentation and communication skills, with the ability to engage both technical stakeholders as well as business owners and C-level executives
• Practical understanding of modern application architectures, integration patterns, and cloud platform capabilities
• A bias for action — comfortable prototyping new ideas, working hands-on with product, and self-directed learning on new tools & technical concepts, business domains and industries

• Track record of partnering with Sales stakeholders to exceed targets and drive customer success in a pre-sales, consulting or delivery setting
• Practical experience and/or certifications in Salesforce technologies including CRM, Platform & Automation (Lightning, Flow), Data Cloud, and AI features (Einstein, Agentforce)
• Familiarity with the small business IT & SaaS landscape, particularly in the domains of Sales Automation, Customer Service, Marketing Automation and/or eCommerce
• Exposure to, or interest in, agentic workflows, AI orchestration, or automation tools (e.g. conversational agents, LLM-integrated applications)
• Passion for learning, curiosity, innovation and a drive to stay ahead in a rapidly changing technology landscape

, and are on Fortune’s
list.
We provide every employee with 7 paid volunteer days off a year, and donation matching for all approved charitable donations.
We provide other world-leading benefits to all our employees, including;

• Health, Life, Trauma and Income Insurance
• Monthly Wellness Allowance
• Flexible Time off & leave policies
• Parental benefits
• Perks and discounts

for more information"

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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In addition to strategic planning and client interaction, the role occasionally requires hands-on coding. Whether prototyping a solution, solving issues, or guiding the development team through complex implementations, the ability to engage directly with the technology is crucial. This hands-on capability ensures that projects remain agile, responsive, and precisely aligned with client needs.
Responsibilities:

• Technical Leadership: Serve as a domain expert on Heroku’s cloud platform and data services, focusing on application development, data management, and seamless integrations.

• Strategic Advisory: Act as a strategic partner to our clients, helping to unlock and integrate data from various enterprise systems into Heroku-powered applications, enhancing functionality and business insight.

• Project Delivery: Lead the design and implementation of complex projects that involve data cloud strategies, scripting solutions, and extensive data management, ensuring successful project outcomes.

• Client Engagement: Build strong relationships with clients, becoming a trusted advisor by delivering high client satisfaction scores and guiding them through technical and strategic challenges.

• Innovation and Growth: Identify and lead internal initiatives to expand the consulting practice, giving actively to the community’s knowledge base and promoting innovative uses of Heroku within enterprise architectures.

Requirements:

• Advanced degrees or certifications related to cloud architecture, such as Heroku Architecture, AWS Certified Solutions Architect or similar, would be beneficial.

• At least 8 years of professional experience in software development and cloud-based architectures, including hands-on expertise, with a minimum of 3 years in a technical architecture consulting role specifically focused on Heroku enterprise projects OR other cloud based architectures. Validated experience in deploying and leading applications on Heroku is good to have.

Technical Skills:

• Proficient in developing and deploying applications using at least two of the following languages: Ruby, Java, Python, Node.js, PHP, or Go.

• The individual brings a deep understanding of key data services offered by Heroku, including Kafka, Redis, and Postgres DB, paired with expertise in data migrations and integrations, particularly with Heroku Connect. This knowledge is essential for optimally using Heroku’s capabilities in data handling and ensuring seamless data flow across systems.

• Familiarity with Salesforce and its integration points with Heroku platforms, such as MuleSoft and Salesforce Data Cloud.

• Leadership and Communication: Strong leadership qualities with the ability to lead multi-functional teams and multi-stakeholder environments. Excellent communication skills are required for effectively articulating technical solutions, conducting workshops, and engaging with both technical and non-technical team members at all organizational levels.

• Problem-Solving and Innovation: Ability to identify, analyze, and resolve complex technical issues, demonstrating innovative thinking that enhances system efficiencies and performance. Must be adept at quick learning and adaptively applying new technologies and frameworks to solve business challenges.

• Willingness to travel up to X% to meet client needs and drive successful engagements. This role is designed for a visionary leader eager to shape the future of cloud applications and data integration within a vibrant ecosystem, making a significant impact on our clients’ technological and business landscapes.

Leadership Qualities:

• Passion: Passionate about driving customer success and technological innovation.

• Beginner’s Mind: Open to learning and adapting, with a continuous desire to expand skills and knowledge.

• Leadership: Skilled at establishing relationships and influencing strategic directions both internally and with clients.

• Communicator: Effective at conveying complex concepts clearly and persuasively across different audience levels.

• Teammate: Strong collaborator, adept at working within teams with varied strengths and fostering a coordinated work environment.

• Urgency: Agile and responsive, able to expedite processes and get results swiftly.

• Trust: Upholds the integrity and clarity essential to trusted partnerships.

• Adaptable: Thrives in dynamic and changing situations, maintaining focus and effectiveness.

• Community Champion: Actively supplies to the community and promotes shared learning and growth.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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Responsibilities:

• Exceed Professional Services Sales growth and bookings, ensure organisational health and customer satisfaction goals as a regional leader
• Utilise industry expertise and business acumen to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes
• Engage customers, especially C-Level , using a consultative solution selling approach that positions Salesforce and yourself as a long-term trusted advisor relationship
• Create a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment in the Salesforce Platform
• Develop and manage a territory plan and a personalised account plan for each customer, which aligns with their business goals. Forecast accurately and timely, build a pipeline and progress opportunities to deliver Professional Services YOY revenue growth
• Sell as a team, forming strong relationship with our License Sales organisation and regional Alliances/Partner organisations that are instrumental to success
• Be a recognised role model for collaboration, leadership and overall business results

:

• are internally and externally recognised as business contributor, industry or product specialist.
• have high level of knowledge of emerging business / industry trends, competitive direction and product direction.
• determine the best customer success approach based on general direction from senior management.
• work on complex business issue and initiatives that require business or industry knowledge.
• act as an advisor on complex issues and initiatives, exercising discretion and latitude in reaching their goals. Leads cross functional teams and mentors others.

Preferred Qualifications & Skills:

• 8+ years of consultative sales experience with a proven record of consistently exceeding quota
• Of which, 5+ years experience selling and/or delivering professional services for a strategic consulting firm or large scale system integrator
• Demonstrated ability to develop and maintain C-level relationships where you are recognised as a trusted advisor
• Experience growing accounts with large and complex pursuits ($1M+)
• Highly collaborative and excels in a complex, matrixed environment
• Team player with strong interpersonal skills
• Ability to thrive in a fast-paced, unpredictable environment

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The Heroku Business Consultant Team has an opening for an extremely talented Business Consultant. This individual will have responsibility for assisting with incoming customer inquires, assigned accounts and renewals. The Business Consultant will have a track record in translating complex technical issues into tangible solutions. Collaboration with our customers and aligned Account teams is a primary responsibility, demonstrating comprehensive knowledge of Heroku. You will forge relationships with your customers, develop a deep technical understanding of their Heroku & Salesforce implementation, share technical best practices, and manage the customer’s expectations and communications.

• Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by knowing their top business goals and priorities

• Help customers achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of Salesforce relating to the Platform product suite

• Attain Trusted Advisor status with both key business and technical decision-makers.

• Work seamlessly with internal cross-functional teams to drive solution success for customers, including technical product enablement (roadmaps, features, etc)

Experience/Skills Required

• Experience deploying applications on Heroku

• Relevant work experience in one or more of the following: Technical Sales, Technology Consulting, Customer Success, Technology Solutions Development, Technical and/or Solutions Architecture

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

• Ability to prioritize, multi-task, and perform effectively under pressure

• Aptitude for both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features.

• Knowledge of the software development process and of software design methodologies

Experience/Skills Desired

• Thorough familiarity with the database, application and network technologies used in Cloud Computing (e.g knowledge of network topologies and devices, database concepts and SQL, multi-tenancy)

• Consultative selling, deep understanding of driving discovery cycles to identify customer business and technical requirements

• Ability to thrive in an agile/dynamic environment and role, often working independently to achieve customer success

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Through our extended onboarding program of formal certification, internal training, knowledge transfer, hands on experience and closely working with other Architects you will become a Salesforce Commerce Cloud Domain Authority at the forefront of our architecture offerings, delivering outstanding customer success.

• Assess customers´ business and technology requirements, and translate into technical solutions
• Partner with Salesforce cross-functional customer account teams to ensure customers are successful with our platform.
• Guide our customers and partners throughout implementations by following Salesforce best practices and align with our product roadmap, to meet customer long-term business objectives
• Deliver billable technical consulting and advisory services, including technical workshops, design / code reviews, architecture workshops, trainings, development work, product extensions / integrations, solution and performance optimisations, and support ad-hoc technical queries
• Support Salesforce Sales and Customer Success teams with new license or expansion opportunities, provide estimations, proof-of-concepts, integration strategies and support design / architectural workshops
• Continuously develop your personal expertise on Commerce Cloud, related products and technologies, and the industry
• Contribute to thought-leadership, and sharing knowledge / best practices within the Salesforce community
• Available to travel regionally and occasionally internationally depending on customer needs

• Experience implementing web applications using Cloud / SaaS technologies (e.g. AWS, Heroku)
• Hands-on experience in client- and server-side development (e.g. Html, CSS, RESTful web services, Node.js)
• Ability to analyze potential performance and scalability issues from architectural design and in live environments
• Ability to translate and communicate business requirements into technical solutions
• Ability to drive projects to successful, timely completion, and influence stakeholders and team members
• Team player that can collaborate successfully alongside cross-functional teams and peers
• Self-starter that can work equally well under own initiative or as member of a project team
• Very good written and verbal communication, facilitation and presentation skills
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Available to travel regionally depending on customer needs

• Professional Services or consulting experience in customer-facing environments
• Salesforce platform development experience (LWC, Apex, Visualforce)
• Other B2C and/or B2B-Ecommerce platform experience
• Agile project methodology experience

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