דרושים Program Manager - Tech Sales Practices ב-Red Hat ב-United States, Columbia

As a Software Engineer in Ecosystem Engineering, you'll be a vital part of our global Partner Certification and Validation efforts. You'll use your deep technical expertise to diagnose and resolve complex issues across various Red Hat Software Certification Programs. This includes Red Hat OpenShift, Red Hat Enterprise Linux (RHEL), specialized certifications like CSI, CNI, and CNF, and maintaining our Vulnerability Scanner.

You'll handle key partners, troubleshoot intricate technical submissions for partners, and drive strategic initiatives to ensure our diverse product ecosystem remains compatible and secure. This involves working with traditional, containerized, and OpenShift-based applications, as well as the latest RHEL AI and virtualization platforms. A crucial part of your role is to proactively monitor the health of our certification scanners and provide direct technical support to partners, managing escalations and communicating clearly with leadership. You'll also mentor other engineers, sharing your knowledge and elevating the team's skills.

What you will do:

• Diagnose and resolve complex technical issues related to Red Hat Software Certification Programs, including Red Hat OpenShift, Red Hat Enterprise Linux (RHEL), and specialized certifications (CSI, CNI, CNF).

• Lead technical discussions and troubleshoot complex partner certification submissions.

• Contribute to the design, development, and enhancement of tools and systems supporting certification processes, including the Vulnerability Scanner.

• Proactively monitor the health of certified scanners, detect issues, and communicate changes to relevant teams and partners.

• Collaborate with key decision-makers at various partner organizations, managing escalations and providing clear technical communication to leadership.

• Engage with Level 2-3 support and other engineering teams to resolve critical and complex problems.

• Contribute to strategic planning for partner programs and certification processes across OpenShift and virtualization.

• Mentor and provide technical guidance to other engineers, fostering a culture of continuous learning and improvement.

• Apply security best practices throughout the software development lifecycle, ensuring the integrity of our products and certification processes.

What you will bring:

• 3+ years of experience as a Software Engineer or in a similar technical role, with a focus on product or platform validation, certification, or reliability engineering.

• Deep proficiency in Linux environments.

• Experience with Kubernetes and, including strong understanding of containerization concepts.

• Expertise with CI/CD tools like GitLab, Konflux/Jenkins/Tekton , and issue tracking systems like Jira .

• Excellent analytical, troubleshooting, and debugging skills with a proven ability to diagnose and resolve complex technical issues.

• Exceptional written and verbal communication skills, with the ability to articulate complex technical concepts clearly to technical and non-technical audiences, including external partners and leadership.

• Proven ability to work effectively in a collaborative team environment and across cross-functional teams.

• Understanding of security best practices and principles, with an awareness of common vulnerabilities, CVEs, grading, and mitigation strategies.

These are considered as a plus:

• Experience with Python or Golang.

• Background in virtualization tools and technologies.

• Knowledge of Red Hat products and certifications.

• Familiarity with Common Vulnerabilities and Exposures (CVEs).

• Exposure to Large Language Models (LLMs) and AI use cases.

• Understanding of Site Reliability Engineering (SRE) principles.

Red Hat (https://www.redhat.com/) is the world’s leading provider of enterprise open source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

About the job:

The program manager will be responsible for executing the tooling strategy and management system for the Red Hat Tech Sales Practices team. This role will align very closely to the regional and global Red Hat tech sales functions, as well as APM and Operations team. You will be responsible for leading the adoption management system: Defining metrics, target methodology, and reporting process. This includes developing reports and analyzing data sets to provide guidance to our APM and Operations team. You will be responsible for leading the strategy definition and facilitating execution around tooling to make the Tech Sales team more productive, with a focus on Red Hat Sales Cloud.. This includes preparing briefings to senior leadership, aligning stakeholders, facilitating decision-making, tracking and reporting progress, and identifying and mitigating risks. Being highly organized is a must as you will be managing multiple initiatives at a time. You’ll need to have clear written and verbal communication and documented planning skills to succeed in this role.

This position has a direct reporting structure to the Global Sr Director, Tech Sales Practices.

What you will do:

• Execute the Productivity and Tooling strategy to ensure SA&A associates and leaders are able to efficiently execute their role.

• Use of Red Hat Sales Cloud, analytics tools and AI to solve tech sales challenges.

• Ensure the defined management system and metrics are consistently executed across all regions, focusing on product adoption

• Provide data analytics and insights to leadership

• Identify and execute task automation to make the tech sales more efficient

SUCCESS MEASURES AND KPIs

• Increased product consumption and adoption maturity

• Account Revenue Growth

What you will bring:

• Analytical and process-oriented mindset; ability to mine data to make data-driven decisions

• Experience with account management tooling, eg Red Hat Sales Cloud

• Experience with reporting and analytics tooling, eg, Snowflake, Tableau, Smartsheet

• Experience and tenacity to drive transformational change through a large, worldwide organization

• Demonstrated ability to work in a distributed, multicultural organization in a global and geo matrix.

• Very organized with strong project management skills; ability to implement structure (processes, frameworks) into daily functions

• Comfortable managing and solving complex business problems with no clear solution

• Strong communication skills, both oral and written and presentation skills

• Customer service focus, including the ability to deliver multiple priority projects with high customer satisfaction in a rapidly changing environment.

The salary range for this position is $86,770.00 - $138,850.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

What You Will Do

• Build and execute a global partner awards program to reward and recognize achievements in technology innovation, customer success and market leadership

• Develop and execute a partner reference program to collect and curate joint customer stories

• Grow and manage library of partner references to support sales opportunities, events and digital experiences

• Plan and deliver an exceptional level partner briefing program to enhance executive engagement.

• Collaborate with Ecosystem Sales and EBC teams to build the agenda, identify the right mix of c-level and technical speakers to deliver a highly valuable and customized partner event that aligns to business objectives

What You Will Bring

• Understand the partner landscape and the different GTM routes

• 8+ years of software industry experience, preferably within an area of infrastructure software, e.g. operating systems (Linux preferred), virtualization, cloud, or systems management

• Bachelor’s degree in marketing, computer science or related area, or equivalent experience

• Ability to develop proof points around turning messaging and positioning into high-value assets

• Excellent written and verbal communication skills and presentation skills

• Ability and experience working in an inspirational, influence-driven, cross-functional environment

• Ability to be meet deadlines and handle multiple tasks at once in a highly complex environment

The salary range for this position is $86,770.00 - $138,850.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

What You Will Do

• Cover a territory consisting of large enterprise and commercial accounts

• Sell Red Hat's services and solutions using the business requirements of your customers to create unique technical offerings

• Grow your territory and pipeline through the development of internal business partnerships with the field sales team and alliance and partner programs

• Accurately and consistently provide revenue and booking forecasts for your territory; know your book of business day to day and be able to communicate that book of business both with account sales teams and services teams

• Manage booking goals across all practices; meet revenue and margin use targets

• Ensure successful delivery of all projects in partnership with the delivery team towards ongoing sales opportunities

Within 12 months, you will be expected to do the following:

• Sell and manage complex, multi-product solutions across core IT and lines of businesses

• Grow your revenue base on a quarterly basis to meet targets

• Manage escalations without supervision

What You Will Bring

• Passionate, persistent, proactive and positive selling experience with proven results

• Knowledge of technical or business consulting practices

• Experience working with high demand customers with successful results

• Experience in project delivery towards more comprehensive and holistic selling

• Experience with internal and or external sales

• Ability to architect complex solutions using multiple offerings and technologies to deliver requested business value

• Experience with proven selling and project methodologies within project teams

• Knowledge of key customer needs like application development and cloud solutions creation and delivery

• Experience in and willingness to speak with customers daily, engagement with account teams at account exec and management level and to be willing to share successes at public conferences and meetups in support of selling motions

The salary range for this position is $216,990.00 - $358,000.00 (inclusive of base pay + target incentive compensation). Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

What You Will Do

• Support enterprise customers in implementing automated and containerized cloud application platform solutions

• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

• Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities

• Perform technical reviews and share knowledge to proactively identify and prevent issues

• Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat

• Collaborate with the engineering, research and development, product management, and technical support teams

• Create customer engagement plans and keep the documentation on the customer's environment updated

• Create documentation regarding customer issues and technical details on how to resolve them

• Manage and grow customer relationships by delivering attentive, relationship-based support

• Build trust with customers and serve as their advocate within Red Hat

• Forewarn customers of technology changes or potential disruptions to their service and advice on mitigation strategies.

• Provide advice and guidance to customers about their current and future Red Hat products

• Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams

• Complete analysis and present periodic reviews of operational performance to customer leadership

• Communicate how specific Red Hat cloud solutions and our cloud roadmap align to customer use cases

• Travel occasionally to visit regional customers

What You Will Bring

• 5+ years of experience working in a support, development, engineering, IT, or a quality assurance organization

• Administration experience with Platform-as-a-Service (PaaS) cloud solutions like Red Hat OpenShift Container Platform

• Expertise in enterprise cloud solutions like Platform-as-a-Service (PaaS), containers, Kubernetes, cloud management, and IT automation

• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support

• Competent comprehension of enterprise architecture and strategic business drivers

• Ability to manage multiple issues and projects with shifting priorities and timelines

• Outstanding written and verbal communication skills and ability to convey complex information to customers clearly and concisely in English

• Ability to travel for customer visits and events within the region

• Residence within the Southeastern United States

• Bachelor's degree or an equivalent in a technology-related discipline, ideally computer science or engineering is a plus

• Experience working in DevOps environments preferred

• Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts a plus

• Familiarity with source code management tools like Git or SVN preferred

• Red Hat Certified Engineer (RHCE) a plus

The salary range for this position is $94,550.00 - $151,170.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

What You Will Do

• Support enterprise customers in implementing automated and containerized cloud application platform solutions

• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

• Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities

• Perform technical reviews and share knowledge to proactively identify and prevent issues

• Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat

• Collaborate with the engineering, research and development, product management, and technical support teams

• Create customer engagement plans and keep the documentation on the customer's environment updated

• Create documentation regarding customer issues and technical details on how to resolve them

• Manage and grow customer relationships by delivering attentive, relationship-based support

• Build trust with customers and serve as their advocate within Red Hat

• Forewarn customers of technology changes or potential disruptions to their service and advice on mitigation strategies.

• Provide advice and guidance to customers about their current and future Red Hat products

• Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams

• Complete analysis and present periodic reviews of operational performance to customer leadership

• Communicate how specific Red Hat cloud solutions and our cloud roadmap align to customer use cases

• Travel occasionally to visit regional customers

What You Will Bring

• 5+ years of experience working in a support, development, engineering, IT, or a quality assurance organization

• Administration experience with Platform-as-a-Service (PaaS) cloud solutions like Red Hat OpenShift Container Platform

• Expertise in enterprise cloud solutions like Platform-as-a-Service (PaaS), containers, Kubernetes, cloud management, and IT automation

• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support

• Competent comprehension of enterprise architecture and strategic business drivers

• Ability to manage multiple issues and projects with shifting priorities and timelines

• Outstanding written and verbal communication skills and ability to convey complex information to customers clearly and concisely in English

• Ability to travel for customer visits and events within the region

• Bachelor's degree or an equivalent in a technology-related discipline, ideally computer science or engineering is a plus

• Residence within the Southeastern United States

• Experience working in DevOps environments preferred

• Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts a plus

• Familiarity with source code management tools like Git or SVN preferred

• Red Hat Certified Engineer (RHCE) a plus

The salary range for this position is $94,550.00 - $151,170.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave