דרושים Customer Support Team Leader ב-Rapyd

Get the tools to grow globally at . Follow: , , ,

Responsibilities

• Provide IT support to users across multi-region environments and global teams.
• Manage users and permissions for cloud-based products.
• Deploy, support, and master the latest technologies.
• Handle onboarding and offboarding processes.
• Manage company computers and peripheral equipment.
• Administer and maintain business applications and systems.

• Minimum 2 years of experience as a Helpdesk Specialist in a cloud-based environment.
• Hands-on experience with Apple device MDM solutions such as Jamf, JumpCloud, or Kandji.
• Hands-on experience with Google Workspace (G Suite).
• Service-oriented, patient, and able to work independently.
• Fast learner with a proactive attitude.
• Solid understanding of computer systems, with experience installing and maintaining peripheral equipment.
• Knowledge of Atlassian products – an advantage.
• Basic scripting skills (PowerShell, Bash, or Python) – an advantage.
• Fluent in English.
• Good understanding of cloud environments – an advantage.

Get the tools to grow globally at . Follow: , , ,

As a Global Talent Acquisition Team Leader, you will be responsible for leading and managing a team of recruiters, ensuring the successful execution of end-to-end recruitment processes across the organization. This is a hands-on role, reporting directly to the Global HR Director, supporting multiple functions in a fast-paced and dynamic environment. You will play a key role in shaping hiring strategies, driving operational excellence, and delivering an exceptional experience to both candidates and hiring managers.

Responsibilities:

• Lead full-cycle recruitment for roles across various departments and locations
• Manage, mentor, and support a team of five recruiters. Foster a collaborative, high-performing, and results-driven team culture focused on delivery, quality, and continuous improvement.
• Work closely with HRBPs to support hiring managers. Align recruitment efforts with workforce planning, ensuring proactive talent solutions across departments.
• Manage and allocate workloads across the recruitment team, ensuring smooth execution of the end-to-end hiring process. Take a hands-on role in leading complex or senior-level positions, including sourcing, interviewing, offer management, and contract coordination.
• Build strong relationships with hiring managers and key stakeholders. Act as a strategic advisor on market trends, talent needs, and recruitment best practices.
• Ensure a seamless, engaging, and brand-aligned candidate experience throughout every stage of the hiring process.
• Leverage data and recruitment tools to streamline processes, improve sourcing efficiency, and support informed decision-making.
• Own and enhance employer branding initiatives and candidate experience
• Track and report on key recruitment KPIs. Use insights to identify areas for improvement and implement data-driven strategies.
• Work closely with the Compensation & Benefits team on headcount planning, budget tracking, and recruitment policy alignment.

• Minimum of 5 years’ experience in talent acquisition, including at least 2 years in a leadership role.
• Proven success in leading end-to-end hiring processes within fast-paced, high-growth global environments.
• Strong knowledge of sourcing strategies, interviewing techniques, and modern assessment methods.
• Hands-on experience with recruitment tools and ATS platforms – experience with Comeet (Spark Hire), HiBob, and Looker is a strong advantage.
• Familiarity with implementing AI and automation in recruitment processes is a plus.
• Excellent interpersonal and communication skills with the ability to influence and collaborate across all levels of the organization.
• Highly organized with the ability to manage multiple priorities and meet deadlines.
• Analytical mindset with strong skills in data interpretation and decision-making.
• Proactive, collaborative, and solution-oriented approach.
• Fluent English – both written and spoken is required

About the Role

We are building a new, high-impact team to drive the growth of our Global Partnerships business and are looking for a Sales Engineer to focus on our PayFac and ISO partnerships.

• You will be an early joiner and have the opportunity to become a core pillar of the team as we grow.
• You will bring your experience and ideas to shape a new, cutting-edge, market-leading payments platform
• You will be the ‘voice of the customer’ to internal teams, build systems and processes that ensure seamless flow of information across different functions in the company.
• You will work with colleagues who are experts in payments and fintech to gain and share knowledge.

What you will do

• Be a Technical Strategist: Partner with the Rapyd Sales and Relationship Management teams as the technical expert. Discover and understand client requirements to tailor solutions leveraging Rapyd’s product suite and platform capabilities.
• Deliver Engaging Demos: Conduct compelling technical presentations and demonstrations as the subject matter expert to explain Rapyd’s products, showcasing their value proposition.
• Own the Technical Win: Lead technical discussions, answer in-depth questions, and build confidence in Rapyd’s platform during the sales cycle.
• Guide Seamless Integrations: Be a trusted advisor for client integrations, creating and managing integration plans, providing technical guidance, best practices, and hands-on support to ensure successful go-live for our partners.
• Be a Product Champion: Serve as a voice of the customer, observing trends, capturing feedback and carrying insights from our partners to our product teams, to influence the product roadmap and ensure Rapyd’s platform is market-leading.
• Create Developer Content: Collaborate with our Marketing and Developer Relations teams to refine technical documentation, integration guides, knowledge base articles/videos to empower our partners and internal teams.
• Be the Architect and Builder: As a high performer, you will take the lead in defining processes, establishing cross-functional workflows with other teams to improve efficiency and productivity, train and mentor junior members of the team as we grow.
• Stay Ahead of the Curve: Represent Rapyd and our product offerings at conferences, events and client meetings, and continuously deepen your expertise in the payments landscape.

What we are looking for

• 5+ Years of Experience: As a Solutions Engineer, Implementation Engineer or similar client-facing tech roles, preferably within the Payments industry or SaaS.
• Technical Background: 3+ years hands-on coding experience with proficiency in any popular language. Expertise in integrating B2B APIs, debugging, log analysis and troubleshooting.
• High Degree of Ownership: Growth mindset and the ability to adapt to changing priorities on a daily basis. Balance strategic thinking and perfectionism versus making progress and getting things done.
• Communication & Customer Focus: You can articulate technical concepts to a non-technical audience, are obsessed with keeping communication channels active and empathetic to customer needs, able to rally internal teams behind the customer.
• Leader and Team Player: You are stellar at what you do and take pride in your work. You will have the freedom, flexibility and support to build things your way, provided you prioritize the team’s needs above your own.
• Bonus Points: If you provide a personalised cover letter in your application. A human reads every application, no fancy tools.

Get the tools to grow globally at . Follow: , , ,

Get the tools to grow globally at . Follow: , , ,

As a Workplace Administration at Rapyd, you will be the face of daily life at our office in Israel. You will hold a variety of responsibilities, such as providing consistent operational support and creating the best service experience for our guests, partners, and employees. You will create and maintain a pleasant work environment, ensuring high levels of organizational and execution effectiveness.

Core Responsibilities:

• Facilities management: making sure our Workplace environment is well maintained.
• Ensure high levels of operational services are delivered and met with our KPIs standards.
• Responsible for ongoing office operation services.
• Assist with coordinating and producing company events and employee experience initiatives.
• Responsible for operational monthly reports.
• Maintaining company service App and portal.
• Working closely with service providers.

• At least +2 years of experience as an hospitality / facilities administration in the High tech industry
• Customer/service-oriented and pleasant with excellent interpersonal skills
• Self-starter with a Can Do approach and Strong team player.
• Experience with spreadsheets in MS Office and/or Google Suite – preference for Google Suite
• Ability to work under pressure (Organized and multitasker)
• Availability for a full-time position on-site
• Fluent English – verbal and written

Get the tools to grow globally at . Follow: , , ,

As a Customer Support Team Leader you will be responsible for:

• Lead, mentor, and manage a team of 15 T1 support agents, ensuring full coverage and high performance.
• Define and implement processes, tools, and best practices to meet team KPIs and service SLAs.
• Oversee daily support operations, prioritizing incoming issues and driving improvements.
• Collaborate with R&D, Product, Escalation, and CS teams to ensure customer issues are resolved effectively.
• Foster a high-performance culture, developing team members’ skills and career growth.
• Identify and address customer experience gaps based on data-driven insights.

• Proven experience as a Team Leader.
• 3+ years in Technical Support – a must.
• Strong problem-solving skills and a “Can-Do” attitude.
• Ability to thrive under pressure in a dynamic work environment.
• Excellent customer service orientation and leadership abilities.
• Fluent English (written & spoken) with strong communication skills.
• Experience with Postman, Salesforce, HubSpot, Jira, Confluence.