דרושים ב-Philips ב-Indonesia, Special Capital Region Of Jakarta

As a

You will be joining the Indonesia IGT business and marketing team, a professional and diverse multi-functional team.Your role:

• Marketing alignment:
• KOL & Reference sites:Maintaining and developing a local network of clinical Key Opinion Leaders (KOL’s)and in coordination with clinical science, jointly driving standardization and clinical excellence.
• Sales Strategy Evolution:While not directly handling immediate sales, she/he needs to coordinate with project manager, clinical applications team to ensure that there is proper alignment on cathlab Sihren projects, to ensure that there is ample time to prepare the business unit for supply and delivery.
• Direct Customer Engagement:Proactively engage with key customers to discuss and understand their long-term strategies, behaviours, and procurement practices. Lead conversations to future upgrades via customer lifetime value (CLV) and added services.
• Strategic Collaboration:Work with a diverse, multi-functional team, including IGT Product/Business Specialists, Clinical Applications Specialists, Project Managers, and Service Engineers, marketing and communications team, MOH and customers to facilitate proper communication/alignment, deliver standardization and improve NPS
• Gain valuable experiencein customer relationship management, strategic planning, and stakeholder coordination within a leading healthcare technology company.

You're the right fit if you:

• Have experience incustomer relationship managementand/ormanagement consultingwith astrategic approach.
• Possess strong skills in managing stakeholder relationships and achieving results within complex organizations.
• Hold a master’s degree in marketing, Business, Health, or a related field.
• Fluent inEnglish and Bahasaand ideally havepractical experience in a clinical setting.

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

Job Posting Description:

• Formulates the future strategic directions within the domain, analyzes current trends, identifies potential opportunities, and challenges, and develops strategies to drive growth and achieve long-term objectives.
• Evaluates the relevance of key accounts for the company by assessing the value of new developments and identifying new opportunities, ensuring that each account's potential is maximized.
  
• Analyzes market trends, understands customer needs, monitors global developments related to key accounts that are crucial for the business, evaluates how these changes might affect the company's strategy, operations, and overall objectives to ensure alignment with business goals
• Execute customized strategic account plans that align precisely with the unique objectives and requirements of each key account, ensuring targeted initiatives and actions drive mutual growth and satisfaction.
  
• Addresses and resolve moderate to high-complex issues or conflicts with key accounts promptly, ensuring that customer satisfaction remains high and maintaining strong, positive relationships.
  
• Acts as the main point of contact between key accounts and internal teams, ensures seamless communication, coordinates efforts across departments and delivers tailored solutions to maintain customer satisfaction and strengthen business relationships.
  
• Develops, builds, and strengthens long-term relationships with stakeholders, and manages and oversees the budget for key accounts, ensuring financial goals are achieved and resources are allocated efficiently to optimize performance and meet customer needs.
  
• Stays updated on market trends, competition, technological advancements, customer dynamics and societal changes related to key accounts, demonstrating a thorough understanding of the company’s position and business interests, ensuring regular updates to sales data in the Customer Relationship Management System in line with Company policies and KPI's.
  
• Ensures full compliance with Philips' business processes, quality standards, and regulatory requirements, maintaining the highest levels of business integrity and conduct, which safeguards the company's reputation.
  
• Provides guidance, mentorship, and support to junior professionals, nurtures their professional development, and facilitates collaboration and knowledge sharing across the team.

To succeed in this role, you’ll need a customer-first attitude and the following:

• Bachelor’s or master’s degree
• Minimumof 12 -15 years’ – up experience in healthcare/medical device industry and C level engagement experience
• Strong Experience in Account Management, Client Relationship Management, Partner Sales Operations, Sales Operations, Business Development or equivalent.
• Strong Transformative Mindset
• Strong interpersonal and communication skills
• Excellent Stakeholder Management skills
• Excellent Leadership Skills
• Strong Analytical Skill sets and can create, manage, and present reports – Digital, Media, Sales Data
• Self-sufficient and self-motivated
• ·Must be willing to travel as required by the business

Visit our careers website to explore what it’s like, read stories from our, find information about ourand answers to some

As a Clinical Application Specialist IGT-S Indonesia, you will provide clinical expertise through pre-sales presentations, product demonstrations, application training and handing over of company products. You will assist the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product clinical specifications for the development and implementation of customerapplications/solutions.

Your Role:

• Supporting Account Managers by providing clinical decision support for products and solutions, including sales presentations, product demonstrations. Support and advise the sales force during customer acquisition.
• Developing and executing winning clinical sales strategies to expand market share
• Actively participating with sales team in coordinating and executing clinical evaluations, product demonstrations and presentations
• Educating sales team on emerging clinical issues and positioning solutions to address these market changes. Keep up to date with new developments in the clinical application and operating field of the relevant equipment
• Supporting new products launches
• Customer Trainings and handover of newly installed IGT-S products or new end-users.
• Set up application training schedules, in close cooperation with the customer.
• Train customers in applying the best possible clinical procedures and protocols to achieve optimal usage of the deliveredcathlabs,patient monitors and C-arm equipment.
• Report to IGT-S business unit on difficulties in optimal usage of the equipment
• Responsible for delivering customized (competency based) training material pack – if / when required
• Support user group meetings if / when required.
• Conduct regular visits to customers to obtain direct feedback from them about the quality of the training delivery and the customer satisfaction.
• Support and advise the sales force during acquisition.
• Stay "on track" with the new developments in the clinical application and operating field of the relevant equipment.
• Be aware and to always manage the safety standards required by the company, including radiation protection, health and safety regulations. In the event of hazards or accidents, to take immediate control of the situation and involve the safety advisor from the regional office.
• Ensure that all clinical applications training, with both new and existing customers, complies with the company's quality policy.
• Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner.
• As a Clinical Application Specialist IGT-S Indonesia, you will be part of APAC IGT-S Clinical Applications Specialist Team and you may need to cover other countries outside of Indonesia in case other IGT-s clinical application specialist are not available.

You are the right fit if:

• University degree in relevant allied health discipline majors
• Cathlab, C-arm and radiation safety in-depth knowledge, proficiency in one of the clinical segments such as Interventional Cardiology,Radiology, vascular,Neurology.
• Preferably minimum of 2-5 years of experience at Clinical applications or as a radiographer in a hospital setting.
• Experience on using Cathlab or C-arms and advanced applications.
• Strong communication and presentation skills.
• Ability to utilize problem-solving, critical thinking and priority-setting skills.
• Speaking, understanding, and writing fluently English in addition to local language.
• Teaching experience in a clinical environment preferred.
• No obstacle to travel extensively with-in Indonesia and within APAC when necessary.

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• Develops and maintains strong relationships with key customers by thoroughly understanding their unique needs and offering tailored solutions that enhance customer satisfaction and long-term loyalty.
• Collaborates closely with marketing, services, and supply chain teams to create optimal offers for key accounts, ensuring all aspects of the proposal align with customer requirements and company objectives.
• Develops professional expertise and apply comprehensive knowledge of company products and services to effectively address medium complexity challenges and opportunities.
• Works under general supervision and established processes, utilizing independent judgment to navigate and adhere to operational policies, ensuring compliance and optimal performance.
• Creates and executes comprehensive annual customer account plans with support from commercial management, setting clear targets and strategic actions to drive sustained business growth.
• Conducts regular and in-depth market analysis to understand competitive dynamics, updates sales data in the Customer Relationship Management System in line with Company policies and KPI's, identifies emerging market trends, and provides actionable insights that inform and improve sales strategies.
• Monitors and reports on the quality and effectiveness of sales actions, ensuring continuous improvement in customer interactions and service delivery to achieve optimal results.
• Presents and thoroughly explains the product portfolio to customers, supporting promotional activities and ensuring a comprehensive understanding of product benefits and features.
• Executes customer-tailored sales actions, working with internal teams to maximize the commercial potential of the assigned accounts and meet business objectives.
• Implements targeted action programs for key accounts, working collaboratively to enhance the performance of the company and achieve defined sales targets.
• Ensures full compliance with Philips' business processes, quality standards, and regulatory requirements, maintaining the highest levels of business integrity and conduct, which safeguards the company's reputation.
(4 x bullets max)
Bachelor's OR minimum 4 years of experience with Vocational Education in Account Management, Client Relationship Management, Partner Sales Operations, Sales Operations, Business Development or equivalent.

• Sales Acumen
• Business Development
• Market Research & Analysis
• Commercial Acumen
• Data Analysis & Interpretation
• Account Management
• Customer Relationship Management (CRM)
• Account Strategies
• Developing Proposals
• Sales Forecasting

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

You are responsible for:

• Working collaboratively with thewider organization toprovide exceptional service to our customers.  Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.
• Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
• Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
• Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime.
• Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.
• The role will normally belocated in Greater Jakarta – but will have opportunities to support West Area, Central Area, East Area etc. as needed by the business
• Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time due to the criticality of the equipment, this will include on call support.
• based on knowledge of customer implementation and workflow analysis.

To succeed in this role, you should have the following skills and experience:

• Bachelor’s degree in biomedical engineering, electrical engineering, electronics engineering or equivalent
• Minimum 3 -5 to years’ experience in supporting medical devices specifically CT, MRI, and DXR (Diagnostic X-Ray)
• Good execution capabilities and strong desire for success
• Outstanding customer service skills, able to identify customer needs quickly, accommodate the customers’ social style and meet the customers’ practical needs
• Ability to work independently and be a good communicator
• Strong IT, Electronic, Mechanical and Electrical skills, and the ability to work in a fast-paced environment

As a Clinical Application Specialist IGT-S Indonesia, you will provide clinical expertise through pre-sales presentations, product demonstrations, application training and handing over of company products. You will assist the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product clinical specifications for the development and implementation of customer applications/solutions.

Your Role:

• Supporting Account Managers by providing clinical decision support for products and solutions, including sales presentations, product demonstrations. Support and advise the sales force during customer acquisition.
• Developing and executing winning clinical sales strategies to expand market share
• Actively participating with sales team in coordinating and executing clinical evaluations, product demonstrations and presentations
• Educating sales team on emerging clinical issues and positioning solutions to address these market changes. Keep up to date with new developments in the clinical application and operating field of the relevant equipment
• Supporting new products launches
• Customer Trainings and handover of newly installed IGT-S products or new end-users.
• Set up application training schedules, in close cooperation with the customer.
• Train customers in applying the best possible clinical procedures and protocols to achieve optimal usage of the delivered cathlabs, patient monitors and C-arm equipment.
• Report to IGT-S business unit on difficulties in optimal usage of the equipment
• Responsible for delivering customized (competency based) training material pack – if / when required
• Support user group meetings if / when required.
• Conduct regular visits to customers to obtain direct feedback from them about the quality of the training delivery and the customer satisfaction.
• Support and advise the sales force during acquisition.
• Stay "on track" with the new developments in the clinical application and operating field of the relevant equipment.
• Be aware and to always manage the safety standards required by the company, including radiation protection, health and safety regulations. In the event of hazards or accidents, to take immediate control of the situation and involve the safety advisor from the regional office.
• Ensure that all clinical applications training, with both new and existing customers, complies with the company's quality policy.
• Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner.
• As a Clinical Application Specialist IGT-S Indonesia, you will be part of APAC IGT-S Clinical Applications Specialist Team and you may need to cover other countries outside of Indonesia in case other IGT-s clinical application specialist are not available.

You are the right fit if:

• University degree in relevant allied health discipline majors
• Cathlab, C-arm and radiation safety in-depth knowledge, proficiency in one of the clinical segments such as Interventional Cardiology, Radiology, vascular, Neurology.
• Preferably minimum of 2-5 years of experience at Clinical applications or as a radiographer in a hospital setting.
• Experience on using Cathlab or C-arms and advanced applications.
• Strong communication and presentation skills.
• Ability to utilize problem-solving, critical thinking and priority-setting skills.
• Speaking, understanding, and writing fluently English in addition to local language.
• Teaching experience in a clinical environment preferred.
• No obstacle to travel extensively with-in Indonesia and within APAC when necessary.

• Learn more about .
• Discover .
• Learn more about .

Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service-related problems.
Your role:

• Provides technical support to Project on operational or maintenance aspects of system equipment.

• Serves as customer contact on technical and service-related problems.

• Diagnoses mechanical, hardware, software and systems failures using established procedures.

• Determines most cost-effective repair/resolution to minimize customer downtime.

• Prepares reports for analysis of product failure trends and service ability issues.

• Ensures high level of teamwork and engagement levels.

• Install Philips Health Systems (HS) equipment according to standards with respect to quality and installation time as set by Philips HS.

• Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by Philips HS.

• Perform corrective maintenance, supported, when necessary, by tier-2 support helpdesk.

• Demonstrate commitments to meet & exceed customer needs and requirements by ensuring all given quality standards.

• Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned.

• Be a professional representative for HS with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with HS policy and targets.

• Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies.

• Responsible for completeness and accuracy of service records and installation records with particular attention to test & inspection results.

• Responsible for reporting identified device safety issues according to applicable Philips HS quality standard policy.

• Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner.

• Responsible in managing spare part under individual consignment stock and return the parts whenever part is no longer used.

You're the right fit if:

• Bachelor-degreeholder (majoring inBiomedical/ElectronicalEngineering/Physics Engineering are preferred), with min. 5 years of related work experience as Field Service Engineer.

• Certified for "Penguji Berkualifikasi (Fluoroskopi)" with still active validity on the certification from BAPETEN.

• Having several years installation, maintenance and troubleshooting of cathlab equipment at hospital.

• Good communication and maturity to engage with various internal and external stakeholders / customers and to communicate in both Bahasa Indonesia and English.

• Customer service oriented with excellent project management skills with pro-active, hands-on, and strong “can-do” attitude.

• Interest and ability to bemobile/travel/on-fieldmost of the time and open to be based in several big cities across Indonesia.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .