דרושים Service Contract Renewal Specialist - Hpm ב-Philips ב-Australia, Sydney

What can you expect:

• Based in North Ryde, with free onsite parking or close to transport.

• Flexible and hybrid working environment.

• Full time role, working with a great and supportive team.

• Attractive salary package, benefit and even staff discount on Philips products

• Long term career growth opportunities and development

You're the right fit if:

• First of all, you pride yourself on your customer service skills and approach your work with a sense of urgency with each interaction where you are able to coordinate and negotiate for best customer experience and outcomes.

• You will have previously held a focused customer service, coordinator position which has been fast paced such like high volume call centre, loan equipment or previous services scheduler experience would be great.

• Excellent organisation and time management, have a sense of urgency and able to prioritize and reprioritize throughout your day.

• Great Stakeholder engagement skills, you build strong relationships with different teams and customers to enhance collaboration and outcomes.

• You will hold at minimum High School Certificate, Diploma, Vocational Education as a minimum and or Bachelor's Degree in Business Operations, Supply Chain Management, Operations or equivalent

What can you expect:

• Based in North Ryde, with free onsite parking or close to transport.

• Flexible and hybrid working environment.

• Full time role, working with a great and supportive team.

• Attractive salary package, benefit and even staff discount on Philips products

• Long term career growth opportunities and development

You're the right fit if:

• First of all, you pride yourself on your customer service skills and approach your work with a sense of urgency with each interaction where you are able to coordinate and negotiate for best customer experience and outcomes.

• You will have previously held a focused customer service, coordinator position which has been fast paced such like high volume call centre, loan equipment or previous services scheduler experience would be great.

• Excellent organisation and time management, have a sense of urgency and able to prioritize and reprioritize throughout your day.

• Great Stakeholder engagement skills, you build strong relationships with different teams and customers to enhance collaboration and outcomes.

• You will hold at minimum High School Certificate, Diploma, Vocational Education as a minimum and or Bachelor's Degree in Business Operations, Supply Chain Management, Operations or equivalent

1. Work on various healthcare/medical interoperability software projects, including developing prototypes, updating existing projects, etc.
2. Work on security related projects, such as researching on existing security toolkits, developing prototypes, etc.
3. Support team on documentation work.
4. Other related task per project request.

1. Graduate student majored in computer science, computer engineering, software engineering, electronic engineering, biomedical engineering or related;
2. Familiar with software development skills and toolsets, e.g., Git, Tomcat, Python/Java, NodeJS, Docker, Linux, ChatGPT, Copilot.
3. Familiar with documentation toolsets and technologies, e.g., MS Office, Markdown.
4. Have basic AI and cryptographic concepts and better to have AI developing skills.
5. Knowledge/experience on C++/Rust is a plus.
6. Good English reading and writing skills.
7. Willing to learn new technology and skills.

Day-to-day, your role will be extremely diverse and include; Working with the wider service and sales teams across NSW, to identify and convert sales opportunities and maximize contract penetration. You will do this while maintaining exceptional customer relationships (over the phone and face-to-face), providing a point-of-sale quotations and compiling customer contracts. You will also be responsible for the negotiation of sales terms, tender activities and exceeding territory sales budgets and identifying growth opportunities.

You will report to the Sales Manager Medical Imaging for NSW and work closely with a team of passionate and enthusiastic Account Managers, responsible for selling the medical equipment pertaining to the service agreement contracts, which you will be dealing with. More broadly, you will be working as part of the Philips Healthcare team and have daily interactions with internal stakeholders from across the business.

You’re the right fit if:

• Proven experience working in a selling, negotiating and contracts management position;

• Knowledge of compiling service contracts, pricing schedules or quotations;

• Tertiary qualifications in a business-related field with experience working within the Healthcare Sector would be highly advantageous;

• Strong attention to detail;

• Experience using Salesforce and SAP would be preferential;

• Influential interpersonal and Customer Services skills with the ability to build long-term and trusting customer relationships both internally and externally;

What can you expect:

• Based in North Ryde, with free onsite parking or close to transport.

• Flexible and hybrid working environment.

• Full time role, working with a great and supportive team.

• Attractive salary package, benefit and even staff discount on Philips products

• Long term career growth opportunities and development

You're the right fit if:

• First of all, you pride yourself on your customer service skills and approach your work with a sense of urgency with each interaction where you are able to coordinate and negotiate for best customer experience and outcomes.

• You will have previously held a focused customer service, coordinator position which has been fast paced such like high volume call centre, loan equipment or previous services scheduler experience would be great.

• Excellent organisation and time management, have a sense of urgency and able to prioritize and reprioritize throughout your day.

• Great Stakeholder engagement skills, you build strong relationships with different teams and customers to enhance collaboration and outcomes.

Sales Operations Intern

•As Sales Operations Intern, you are a critical member of the Sales Operations Team who executes timely processing of quotes and orders within your portfolio.
•You will support a team of Account Managers to deliver on customer expectations by generating high-quality customer facing documentation. You will support the business by ensuring that sales are accurate and secured in alignment with established policies and procedures.
• This role is exposed to a wide variety of Business Units and key stake holders across Hospital Patient Monitoring, Ultrasound, and Imaging whilst also supporting Sales and Contract Management.
You're the right fit if:(4 x bullets max)

1. Attention to detail, prioritization, and teamwork are your strong suits.
2. Are currently pursuing a degree in Business, Marketing, or Biomedical Engineering
3. An interest in Contract Management and Sales Support are a plus

This role is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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Your challenge

Day-to-day, your role will be extremely diverse and include; Working with the wider service and sales teams to identify and convert sales opportunities of service contracts and maximize market contract penetration. You will do this while maintaining exceptional customer relationships (over the phone and face-to-face), and becoming an expert in the Philips Service product portfolio. You will be responsible for the negotiation of sales terms, attending customer review meetings, exceeding territory sales budgets and identifying growth opportunities.

You’re the right fit if:

• Bring proven experience working in selling, negotiating and maximizing value proposition.
• Tertiary qualifications in a business-related field with experience working within the Healthcare Sector would be highly advantageous;
• Prior contract renewal or contract sales experience;
• Strong attention to detail, time management and ability to thrive in a high volume, deadline driven environment.
• You have strong skills in Excel including manipulating large amounts of data and use of pivot tables. If you have working knowledge of Salesforce that would be a bonus;
• Influential interpersonal and Sales skills with the ability to build long-term and trusting customer relationships both internally and externally;