Emea Employee Comms & Engagement Leader jobs at Paypal in United Kingdom, City Of London

Essential Responsibilities:

• Develop creative strategies across multiple channels in alignment with business goals
• Collaborate with Project Managers and Producers to plan and execute projects
• Communicate with cross-functional partners to align on creative objectives
• Provide guidance and mentorship to mid-level and junior team members
• Present creative concepts and visions to key stakeholders for alignment and approval
• Ensure creative quality and consistency throughout the development process
• Manage external partners to align deliverables with internal standards and expectations
• Oversee creative reviews, approval processes, and ensure adherence to best practices

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

This role, under the guidance of the Director, Consumer Creative Lead (EMEA), will manage the day-to-day delivery of BTL campaigns (incl CRM and .com), while also supporting the rollout of ATLcampaigns acrosskey markets. You’ll support as a key point of contact between global teams, local market leads, creative, marketing, and agency partners – ensuring projects are delivered on time and budget to the highest creative and brand standards and creative integrity. You’ll bring a strong mix of project management rigor and production expertise to optimize campaign delivery across multiple markets and formats.

Campaign & Project Management:

• Support the Senior Program Lead with ATL campaign rollouts, including localization, versioning, and production delivery working closely with external agencies.

• Manage day-to-day delivery of BTL, CRM, and .com creative projects across EMEA.

• Support planning, prioritization, and timelines to ensure smooth execution across multiple workstreams.

• Work closely with external agencies to maintain detailed trackers, timelines, and workback schedules to keep all stakeholders aligned.

• Act as a contact for regional projects with internal creative, marketing teams, and external agency partners.

• Coordinate stakeholders across EMEA markets, global teams, and external agencies.

• Support in driving campaign approvals, version control, and asset readiness across all regional deliverables.

Production & Creative Operations:

• Bring hands-on production expertise to ensure efficient workflows and
  accurate asset delivery are being met by external agencies.

• Ensure agencies create campaign assets are meeting technical
  specifications, platform requirements, and local market needs.

• Collaborate with agency account and creative teams to manage creative
  reviews, feedback loops, and asset handoffs.

• Uphold high standards of quality and brand consistency across all executions.

• Manage backend production for digital, print, and CRM assets – including trafficking and QA, ensuring agreed leadership approvals have been adhered to.

• Support asset management, usage rights tracking, and agreed archiving processes.

Qualifications:

• 12+ years of experience in account management, program management, and brand marketing—preferably within a creative agency or a brand environment in the EMEA market

• 7 years’ experience in integrated project management, creative operations, or production roles – Client side and fintech a plus.

• Strong knowledge of BTL and digital channels (CRM, .com, email, print), with experience in ATL campaign delivery (OOH, TV, video).

• Solid understanding of all creative disciplines – from concepting and design to production and delivery – with a strong eye for detail and quality.

• Confident managing multiple projects and timelines simultaneously across markets.

• Experienced in working with creative agencies and cross-functional internal teams.

• Process-driven with excellent time management, attention to detail, and communication skills.

• Proficient in project management tools such as Smartsheet, Asana, Jira, or similar.

• Proficient with Figma – able to review creative, track feedback, and coordinate approvals.

• Calm, proactive, and collaborative – comfortable working in matrixed, fast-paced environments.

• Self-starting, pro-active with a flexible mindset.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Develop and implement overall business or technical strategies for content creation that align with organizational goals.
• Oversee content strategy, editorial, and content management across teams
• Collaborate with cross-functional partners to remove blockers and drive alignment
• Implement and promote content best practices, including frameworks and style guides
• Conduct content research and integrate insights into strategies and storytelling
• Establish and oversee processes for content distribution and management to enhance audience engagement.
• Mentor and guide senior team members in best practices for content strategy and digital marketing.

Minimum Qualifications:

• Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

As a cross-functional leader, you will manage high-visibility, complex marketing programs from concept to launch—partnering closely with internal stakeholders, executive leadership, cross-disciplinary creative teams and external agency partners. Your ability to navigate between big-picture thinking and operational precision will be critical to delivering multi-channel campaigns that resonate, perform, and scale across regions.

Key Responsibilities:

• Own the strategic development and day-to-day management of integrated advertising campaigns and marketing programs in EMEA from inception through delivery. Align with project managers to oversee with a discerning eye for design quality timelines and budgets.

• Serve as the main point of contact between internal stakeholders, leadership and external agency partners for ATL and BTL work.

• Translate business goals into actionable marketing plans and creative briefs, aligning program execution with brand and performance objectives.

• Partner closely with creative teams to guide campaign development, ensuring work meets strategic goals and brand standards and creative integrity to produce high level creative work for the brand.

• Lead and grow a team of program managers and creative project managers to contribute to building scalable processes and best practices within the team.

• Manage relationships with external agencies and production partners in support of campaign execution.

Qualifications:

• 12+ years of experience in account management, program management, and brand marketing—preferably within a creative agency or a brand environment in the EMEA market

• Proven track record of leading large-scale advertising and brand programs across digital, social, video, and traditional media.

• Deep understanding of creative workflows and marketing campaign lifecycles.

• Excellent communication, leadership, and problem-solving skills.

• Ability to think both strategically and tactically in a fast-paced, environment.

• Experience collaborating with cross-functional teams including media, data/analytics, creative, and production while working in-house at a high-growth brand or Fortune 500 company a plus.

• Background in a consumer-facing industry such as tech, retail, CPG, or lifestyle.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Identify issues and recommend best practices for employee relations.
• Lead functional projects and programs that enhance employee engagement.
• Provide training and support to managers on employee relations policies.
• Collaborate with teams to analyze business trends and their impact on employee relations.
• Contribute to process improvements within the employee relations function.

Minimum Qualifications:

• Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

• Strong knowledge of employment laws and HR best practices.
• Exceptional interpersonal, communication, and problem-solving skills.
• Ability to handle sensitive and confidential information with discretion.
• Experience conducting investigations and managing complex employee issues.

Our Benefits:

Any general requests for consideration of your skills, please

Leadership Principles:

• Put People First: Provide and seek constructive feedback - clear is kind; Choose Inclusion and foster belonging

• Work Customer Back: Focus on our customers’ greatest needs, sweating every detail; Solve with tech and innovation; Create simple and valuable customer experiences

• Win Together: Do the right thing; Operate with velocity and an ownership mindset; Deliver great end-to-end results; Work as One PayPal

Research

• Understand the issues behind a customer inquiry

• Driven by curiosity – Self-starter with continual interest in learning

Resolve

• Use problem-solving, analytics, and intuitive skills to follow logic and offer good solutions

• Ability to work independently while making sound business decisions on case information

Innovate:

• Proactively look for ways to improve internal processes

• Work hard / play hard – Fast-paced and energizing working environment

• Be a Team player – We win as a team

Competencies:

• Customer Focus

• Listening

• Problem Solving

• Composure

• Functional / Technical Skills

• Ethics and Values

• Integrity and Trust

What you will do:

• Strategize and deliver EMEA-wide employee programming (communications and events) across PayPal’s engagement pillars: business, wellness, learning and development, and community.

• Lead all EMEA regional employee communications, and deliver local site communications across key offices

  (e.g. webpages, Slack, emails, newsletters, posters, digital signage, weekly office gatherings / standups etc.
  )

• Closely partner with European Markets communications to plan and execute communications and region-wide business focused All Hands.

• Own the local employee events and engagement program for key offices across EMEA, including planning and execution of initiatives on-site.

• Advise a team of local communications and engagement partners across the region .and serve as strategic partner in driving the calendars of events for our high priority sites across the EMEA region. This encompasses our site leadership council, local culture communities, cross-functional stakeholder guidance and oversight of execution by on-site team members.

• Manage the Regional budget and maintain relationships with external vendors.

• Build and nurture influential partnerships with key business stakeholders both locally and regionally. You will be a connector across all site elements, including Real Estate and facilities, HR, executive leaders, and Employee Resource Groups and Community teams.

• Bring your knowledge and experience to maintain and build on the Center of Excellence and enablement models for global, regional, and site communications, with guidelines, processes, and reviews, along with customizable templates and materials.

• Measure the impact of EMEA experiences and communications in driving overall employee engagement using the Employee Comms, Culture & Engagement team’s Impact framework (create employee awareness, drive action, inspire advocacy).

What do you need to bring

• A minimum of six years of experience in employee communications and engagement or events for a globally dispersed workforce. Prior leadership and team management experience preferred.
• Strong relationship building skills with ability to influence without direct authority
• Excellent writer, who can make and articulate complex ideas simply, creatively, and with heart. Creative and engaged in new forms of digital content and communications channels.
• Experience in planning employee events and programs such as All Hands, Employee Resource Group and Community Impact events, fireside chats, executive visits etc.
• Passion for driving understanding of business strategy, priorities and building community and sense of belonging among employees.
• Comfortable and effective in serving as a strategic communications partner to senior leaders; able to confidently offer ideas and negotiate communication plans, both verbally and in writing.
• Proactive in identifying needs and adopting a solution-oriented mindset to address them.
• Highly flexible, able to prioritize multiple projects and deadlines to execute well in a fast-paced, rapidly evolving organization.
• Able to embrace ongoing change, pivot quickly, and effectively deliver against tight deadlines; demonstrate flexibility, resilience, and grace under pressure.
• Enjoy both strategizing and “rolling up your sleeves” to execute plans.
• Detail oriented and strong organizational skills
• Diplomatic, with the ability to identify and manage organizational and cultural sensitivities.

Our Benefits:

Any general requests for consideration of your skills, please