Sr Specialist Technical Account Management jobs at Paypal in Singapore, Singapore

Essential Responsibilities:

• Monitor proactive technical health for Enterprise merchants
• Identify and suggest solutions to improve customer experience
• Consult with merchants and internal teams on integration best practices
• Initiate strong relationships to help merchants succeed
• Diagnose and identify issues with APIs, code, services, and network latency
• Advocate on merchants' behalf to improve products, systems, and processes
• Be the main point of contact for technical issues affecting our Enterprise merchants

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

• Be able to communicate fluently in Cantonese/Mandarin with Chinese or Hong Kong customers.

Belonging at PayPal:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Monitor proactive technical health for Enterprise merchants
• Identify and suggest solutions to improve customer experience
• Consult with merchants and internal teams on integration best practices
• Initiate strong relationships to help merchants succeed
• Diagnose and identify issues with APIs, code, services, and network latency
• Advocate on merchants' behalf to improve products, systems, and processes
• Be the main point of contact for technical issues affecting our Enterprise merchants

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

• Be able to communicate fluently in Japanese with Japan customers, ideally have JLPT N1/N2 certification.

Belonging at PayPal:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Monitor proactive technical health for Enterprise merchants
• Identify and suggest solutions to improve customer experience
• Consult with merchants and internal teams on integration best practices
• Initiate strong relationships to help merchants succeed
• Diagnose and identify issues with APIs, code, services, and network latency
• Advocate on merchants' behalf to improve products, systems, and processes
• Be the main point of contact for technical issues affecting our Enterprise merchants

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

• B

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Monitor proactive technical health for Enterprise merchants
• Identify and suggest solutions to improve customer experience
• Consult with merchants and internal teams on integration best practices
• Initiate strong relationships to help merchants succeed
• Diagnose and identify issues with APIs, code, services, and network latency
• Advocate on merchants' behalf to improve products, systems, and processes
• Be the main point of contact for technical issues affecting our Enterprise merchants

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

• Be able to communicate fluently in Cantonese with Hong Kong customers

Belonging at PayPal:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Monitor proactive technical health for Enterprise merchants
• Identify and suggest solutions to improve customer experience
• Consult with merchants and internal teams on integration best practices
• Initiate strong relationships to help merchants succeed
• Diagnose and identify issues with APIs, code, services, and network latency
• Advocate on merchants' behalf to improve products, systems, and processes
• Be the main point of contact for technical issues affecting our Enterprise merchants

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

• Knowledge of Observability and Monitoring Tools such as Datadog, Splunk.
• Knowledge of AI tools - Claude AI, Perplexity

Belonging at PayPal:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Collaborate internally to influence process quality and efficiency.
• Determine appropriate actions and consider alternative solutions.
• Acquire, manage, and expand relationships with small and medium-sized merchants.
• Use analytical skills and judgment to recommend best solutions.
• Influence through defined processes and procedures.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities

• Drive sales growth and retention: Own a portfolio of high-value SMB accounts in Korea, ensuring consistent revenue growth, merchant satisfaction, and share of checkout expansion.
• Own the pipeline: Build and manage a robust pipeline through proactive outreach, upsell and cross-sell opportunities, and win-back initiatives.
• Execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal.
• Is accountable for Merchant account and assist to manage relationships, positing themselves as a trusted advisor
• Support the negotiation and management of commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.
• Drive revenue retention.
• Maintain strategic relationships with Merchant, driving alignment with merchant goals and PayPal’s solutions.
• Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities.
• Drive the execution of the overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities and driving shared success.
• Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience.
• Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success
• Drive merchant retention, including churn mitigation / negotiation, and renewal processes
• Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence.
• Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes.
• Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.
• Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.
• Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals.
• Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal.

Requirements

• A Bachelor's degree and 3+ years’ experience in Account Management, B2B Sales, or Customer Success — ideally in fintech, payments, or digital commerce
• Proven record of meeting or exceeding sales and growth targets .
• Fluent in Korean and English , with the ability to influence and build rapport across all levels of a client organization.
• Skilled in consultative, solution-based selling — able to translate data and insights into compelling commercial opportunities.
• Strong negotiation and closing skills , with a focus on long-term partnership value.
• Commercially sharp with an analytical mindset and proficiency in Salesforce , CRM tools, and performance dashboards.
• Resilient, agile, and self-motivated — comfortable managing multiple priorities in a fast-paced, target-driven environment .
• Passion for technology, digital payments, and helping SMBs scale globally .
• Role can be located in either Singapore or Korea

Travel Percent:

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Our Benefits:

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Any general requests for consideration of your skills, please.

Essential Responsibilities:

• Lead complex projects related to internal controls and risk management.
• Resolve complex problems by applying specialized knowledge in internal controls.
• Develop methods and procedures for new assignments to improve internal control processes.
• Collaborate with cross-functional teams to implement best practices in internal controls.
• Analyze current business trends to inform internal control strategies and improvements.

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Key Responsibilities

• Responsible for leading the execution of risk management activities within each their Operational Unit
• Perform and refresh risk assessment including risk identification, documentation, rating & control evaluation
• Create and maintain risk and control inventories including Capabilities, Products, Processes, Legal Entity, Risks, and Controls
• Provide guidance into First Line execution of Process Assurance Monitoring and analyze results for risks to the business
• Drive execution of incident, complaint, and RCP remediation
• Maintenance of Governance, Risk, Compliance (GRC) tool data for areas of responsibility
• Ensure Third Party assessments completed timely, and obligations are being met
• Support business needs surrounding documentation (e.g., Work Instructions)
• Review and derive insights from key risk metrics for their business area, interpreting the data provided through dashboards and reporting (such as reg exams, complaints, incidents, etc.)
• Provide assertions on risk exposure and articulate and present escalated risks to management
• Maintain strong understanding of key risk management principles and PayPal products and services within area of responsibility
• Represent business line in first line risk forums
• Represent the company in regulator examination reviews

Optimal Profile

Experience:

• Bachelor’s degree or equivalent
• 8+ years of Audit, Risk, Compliance, Regulatory, banking, or similar experience
• 5+ years of management experience
• Experience in managing risks, controls, and/or compliance obligations, preferably in the financial industry including managing or supporting the following:
  • The identification, assessment, control, and response to risks;
  • Execution of risk response plans, including the development, prioritization, and communication of;
  • Driving adherence to risk and compliance policies and procedures;
  • Monitoring key risks and identifying emerging risks; and
• Navigating within a three lines of defense model to address risk matters
• Experience in control and/or process design
• Track record of driving action to support business results

Capabilities:

• Possess the credibility and reputation to achieve effective working relationships with senior executives across the organized and in a matrixed organization
• Ability to provide risk expertise through a practical, business lens
• Strong understanding of the nuance and risk interaction between product, jurisdiction, and function
• Ability to solve unique and high complexity problems that have a broad impact on business
• Ability to explain highly complex, difficult and/or sensitive information
• Ability to expertly gain buy-in and collaboration from stakeholders both inside and outside of the organization
• Strong project management skills
• Proven ability to multitask effortlessly and manage competing priorities under demanding deadlines
• Demonstrated ability to learn quickly, manage projects and drive/achieve results.
• Strong computer knowledge; excellent MS Word, Excel, Visio, and PowerPoint skills.
• Superior verbal and written communication skills
• Fluency in Mandarin Preferred as this role will cover China market
• Demonstrates strong and effective collaboration skills and ability to operate comfortably within a complex cultural, global environment

Behaviors:

• Operate with strong integrity with the ability to handle projects of a sensitive and confidential nature
• Demonstrates a natural curiosity to understand root cause
• Possess sound judgment, flexibility, and nimbleness in changing courses and solving problems swiftly
• Deep, established credibility with the business to understand and communicate risks generated and impacting the business
• Demonstrates strong understanding of, and educates others in, the organization’s strategic direction and objectives in order to articulate and embed the role of risk in enabling strategy
• Regarded as an effective coach and mentor

Our Benefits:

Any general requests for consideration of your skills, please