PayPal SMB Account Manager Korea 

Singapore, Singapore 

316791681

Essential Responsibilities:

• Collaborate internally to influence process quality and efficiency.
• Determine appropriate actions and consider alternative solutions.
• Acquire, manage, and expand relationships with small and medium-sized merchants.
• Use analytical skills and judgment to recommend best solutions.
• Influence through defined processes and procedures.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities

• Drive sales growth and retention: Own a portfolio of high-value SMB accounts in Korea, ensuring consistent revenue growth, merchant satisfaction, and share of checkout expansion.
• Own the pipeline: Build and manage a robust pipeline through proactive outreach, upsell and cross-sell opportunities, and win-back initiatives.
• Execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal.
• Is accountable for Merchant account and assist to manage relationships, positing themselves as a trusted advisor
• Support the negotiation and management of commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.
• Drive revenue retention.
• Maintain strategic relationships with Merchant, driving alignment with merchant goals and PayPal’s solutions.
• Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities.
• Drive the execution of the overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities and driving shared success.
• Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience.
• Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success
• Drive merchant retention, including churn mitigation / negotiation, and renewal processes
• Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence.
• Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes.
• Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.
• Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.
• Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals.
• Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal.

Requirements

• A Bachelor's degree and 3+ years’ experience in Account Management, B2B Sales, or Customer Success — ideally in fintech, payments, or digital commerce
• Proven record of meeting or exceeding sales and growth targets .
• Fluent in Korean and English , with the ability to influence and build rapport across all levels of a client organization.
• Skilled in consultative, solution-based selling — able to translate data and insights into compelling commercial opportunities.
• Strong negotiation and closing skills , with a focus on long-term partnership value.
• Commercially sharp with an analytical mindset and proficiency in Salesforce , CRM tools, and performance dashboards.
• Resilient, agile, and self-motivated — comfortable managing multiple priorities in a fast-paced, target-driven environment .
• Passion for technology, digital payments, and helping SMBs scale globally .
• Role can be located in either Singapore or Korea

Travel Percent:

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Our Benefits:

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Any general requests for consideration of your skills, please.