דרושים Italian Buy Pay Later Collections Representative ב-Paypal ב-Ireland, Dublin

Essential Responsibilities:

• Handle inbound calls to and from customers regarding their outstanding balances.
• Utilize multiple communication channels, including phone, email, and chat, to contact customers, provide support and respond to customer inquiries efficiently.
• Listen to customers' concerns and understand their financial situations to offer appropriate payment solutions.
• Negotiate payment plans and arrangements that align with company policies, regulatory requirements, and customers' abilities to pay.
• Maintain accurate and detailed records of customer interactions and payment agreements in the system
• Provide exceptional customer service by demonstrating empathy, patience, and professionalism in all interactions, while meeting production and quality goals.
• Stay informed about company policies, procedures, and industry regulations related to collections.
• Proactively engage in self-development activities, that support your professional growth. including attending training sessions and workshops to enhance your skills and knowledge in collections and customer service

Expected Qualifications:

• 1 year of relevant experience

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Handle inbound calls to and from customers regarding their outstanding balances.
• Utilize multiple communication channels, including phone, email, and chat, to contact customers, provide support and respond to customer inquiries efficiently.
• Listen to customers' concerns and understand their financial situations to offer appropriate payment solutions.
• Negotiate payment plans and arrangements that align with company policies, regulatory requirements, and customers' abilities to pay.
• Maintain accurate and detailed records of customer interactions and payment agreements in the system
• Provide exceptional customer service by demonstrating empathy, patience, and professionalism in all interactions, while meeting production and quality goals.
• Stay informed about company policies, procedures, and industry regulations related to collections.
• Proactively engage in self-development activities, that support your professional growth. including attending training sessions and workshops to enhance your skills and knowledge in collections and customer service

Expected Qualifications:

• 1 year of relevant experience

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing support on products, services, accounts, and transactions.
• Research and resolve customer concerns accurately, proactively addressing potential future issues to minimize recontacts.
• Provide guidance and education on PayPal products, features, and services to enhance customer satisfaction and drive long-term value.
• Act as an escalation point for agents, assisting with complex customer interactions and ensuring timely resolutions.
• Mentor and coach new agents through one-on-one and group training, tracking progress and providing feedback.
• Provide regular feedback to managers and team leads on agent performance, customer issues, and process improvements.
• Maintain account confidentiality, ensuring customer privacy and security in all interactions.
• Collaborate with operational support teams to identify and resolve system or process issues impacting customer experience.
• Process and manage customer interactions across multiple communication channels, including consult lines, escalation lines, email, fax, and work queues.

Expected Qualifications:

• 2 years of relevant work experience

Minimum Qualifications:

• Fluent English and French are required for this role
• Strong verbal communication skills, utilizing active listening
• Strong written communication utilizing proper grammar and punctuation

Preferred Skills/Experience:

• Strong organizational, communication, and interpersonal skills.
• Proven ability to drive results through a clear vision and strategic direction.
• Skilled in prioritizing tasks, identifying urgent needs, and delegating responsibilities to ensure timely achievement of goals.
• Enthusiastic learner with a keen ability to adapt to new software and technologies.
• Experience with external systems, internet applications, and CRM tools, including proficiency in Microsoft Office Suite.
• Capable of multitasking across multiple systems, screens, and tasks during customer interactions.
• Excellent time management skills and commitment to adhering to schedules.

Core Competencies:

• Customer Focus
• Listening skills
• Problem solving
• Composure
• Drive for results
• Functional/Technical Skills
• Ethics and Values
• Integrity and Trust

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Collaborate with internal teams to enhance process efficiency.
• Influence the quality and effectiveness of lead development programs.
• Determine appropriate actions by considering alternative solutions.
• Provide analytical insights and recommendations for process improvements.
• Support team performance and coordinate activities across peer groups.

Minimum Qualifications:

• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

• Manage, mentor, and inspire a team of BDRs to exceed activity and pipeline targets.
• Provide daily in-office guidance, performance feedback, and sales coaching.
• Foster a collaborative and high-energy culture on the sales floor.
• Oversee lead qualification, outbound prospecting, and opportunity creation.
• Monitor and optimize BDR activities (calls, emails, social outreach, meetings booked).
• Ensure smooth lead handoff to Account Executives.
• Drive adoption of sales tools (e.g., Salesforce, LinkedIn Sales Navigator, Outreach/HubSpot).
• Track and analyze team KPIs; report performance to senior sales leadership.
• Contribute to playbook development and best-practice sharing.
• Partner with Marketing to improve lead generation campaigns.
• Align with Account Executives and Sales Managers on pipeline strategy.
• Share front-line insights with Product and Strategy teams.• 2–4 years’ experience in business development, inside sales, or sales operations (fintech or SaaS preferred).
• Demonstrated ability to mentor peers or lead small teams.
• Strong grasp of sales development processes and metrics.
• CRM proficiency (Salesforce preferred) and experience with sales engagement tools.
• Excellent communication, motivational, and organizational skills.
• Ability to thrive in a fast-paced, office-based team environment.

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Generate leads and drive inbound and outbound prospecting.
• Identify cross-sell and upsell opportunities and drive to close.
• Respond to inbound leads generated through marketing campaigns and other various channels.
• Provide customers with tools and resources needed to self-onboard; confirm live-to-site and follow-up on in-flight opportunities as needed.
• Track and log all customer interactions, opportunities, outcomes, and follow-ups in Salesforce.

Minimum Qualifications:

• Minimum of 2 years of relevant work experience and a Bachelor's degree or equivalent experience.

• Receive a high volume of inbound calls and chats from merchants (in both Italian and English ) who have a payments need or require assistance

• Consistently follow up with in-flight opportunities until products are “live-to-site”

• Develop exceptional relationships with business owners by building rapport and developing trust to understand their specific challenges

• Be an expert in the suite of merchant solutions PayPal offers, and identify which solutions solve the merchant’s needs

• Listen attentively to customer needs and concerns; demonstrate empathy while overcoming objections

• Understand quickly which sales opportunities to close internally and which to escalate to specialists

• Demonstrate strong ability to close deals while maintaining a high level of customer satisfaction

• Meet and exceed established productivity goals

• Utilize Salesforce to log, track, and maintain customer records

• Collect and share merchant insights with Marketing, Product, and other departments

• Fluency in Italian and English (written and spoken) is essential

• A track record of success in over-achieving goals or quotas

• Superb interpersonal skills with the ability to build trust quickly over phone and chat

• Passion for helping small businesses and working closely with business owners

• Highly competitive with a strong drive to succeed

• Excellent listening and communication skills

• Self-motivated with strong work ethic and ability to work independently and as part of a team

• Demonstrated problem-solving skills to close business efficiently

• Experience with Salesforce (preferred but not required)

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Lead functional projects and programs that drive business or process improvements.
• Identify issues and recommend best practices based on specialized expertise.
• Partner with cross-functional teams to analyze business trends and implement solutions.
• Contribute to the development and execution of strategic initiatives within the sales function.
• Monitor and evaluate the effectiveness of sales processes and make recommendations for enhancements.

Minimum Qualifications:

• Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

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• Collaborate with market leadership to build the local strategy and ensure his/her team is aligned and committed.
• As a leader within SMB Sales in PayPal, you will share best practices across all regions & functions.
• Ensure compliance with all internal procedures. Drive value for our members and minimize risk while maximizing continuity of service.
• Drive revenue growth of PayPal products and solutions by meeting or exceeding new sales goals on a monthly and annual basis.
• Manage and enhance performance criteria, assessment tools, and escalation processes across these markets.
• Identify opportunities for future growth and scale to capitalize on the total potential market opportunity.

• Leadership & Strategy: Develop and execute a comprehensive sales strategy to maximize lead conversion, accelerate revenue growth, and enhance customer satisfaction.
• Team Management: Lead, mentor, and develop a team of sales managers and representatives, fostering a high-performance culture that drives results.
• Sales Execution: Optimize lead handling processes to improve efficiency and conversion rates while ensuring a seamless merchant experience.
• Cross-Functional Collaboration: work closely with marketing, customer success, product, and data analytics teams to refine lead generation, qualification, and nurturing strategies.
• Performance Management: utilize data-driven insights and sales metrics (e.g., conversion rates, average deal size, and pipeline velocity) to measure success and implement continuous improvements.
• Process Optimization: leverage automation, CRM tools, and AI-driven insights to enhance sales effectiveness and reduce lead-to-live time.
• Stakeholder Engagement: communicate sales performance, opportunities, and challenges to senior leadership, aligning with overall business objectives.
• Forecasting: provide data-driven forecasts to senior leadership based on historical trends, pipeline engagement, and market insights to support strategic planning and decision-making.

• Fluent English and Italian is required for the role.
• Bachelor's degree in Business, Marketing, or a related field; MBA preferred.
• 8+ years of experience in sales as a rep and as a team leader, with a strong track record in outbound sales or inside sales.
• Proven experience in managing and scaling high-performing sales teams in a fast-paced, data-driven environment.
• Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
• Exceptional communication and stakeholder management skills.
• Experience in fintech, payments, or e-commerce, together with Italian market knowledge are a plus
• Proficiency in CRM tools (e.g., Salesforce) and sales enablement technologies (es: Gong Engage)
• Analytical capabilities together with the ability to deduce relevant synthesis and identify impacting actions

Our Benefits:

Any general requests for consideration of your skills, please

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

Essential Responsibilities:

• Drive demand generation and qualification through cold calling, email outreach, and inbound lead response.
• Negotiate and close contracts, addressing legal, financial, and technical concerns effectively.
• Conduct thorough discovery to analyze customer needs and present pre-packaged solutions and use-cases.
• Maintain a rigorous pipeline with accurate forecasting and regular reporting on pipeline status and revenue forecasts.
• Collaborate across departments to ensure alignment and leverage customer insights to optimize offerings.

Minimum Qualifications:

• Minimum of 2 years of relevant work experience and a Bachelor's degree or equivalent experience.

Our Benefits:

Any general requests for consideration of your skills, please