דרושים Sr Manager Employee Relations ב-Paypal ב-China, Shanghai

This job delivers complete solutions spanning all phases of the Software Development Lifecycle (SDLC). It involves advising management on project-level issues, guiding junior engineers, operating with little supervision, and applying knowledge of technical best practices.

Essential Responsibilities:

• Delivers complete solutions spanning all phases of the Software Development Lifecycle (SDLC) (design, implementation, testing, delivery and operations), based on definitions from more senior roles.
• Advises immediate management on project-level issues
• Guides junior engineers
• Operates with little day-to-day supervision, making technical decisions based on knowledge of internal conventions and industry best practices
• Applies knowledge of technical best practices in making decisions

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Our Benefits:

Any general requests for consideration of your skills, please

This job assists customers via phone, chat, and email, addressing inquiries about products, services, accounts, and transactions. You’ll research issues, interpret transaction activity, and resolve concerns to support their business. You’ll also mentor new agents, provide feedback to managers and team leads, and act as an escalation point for complex cases. By proactively communicating with support teams and educating customers on product features, you’ll enhance their experience. Additionally, you’ll handle escalations, consultation lines, and various communication channels while ensuring privacy, security, and compliance.

Essential Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing support on products, services, accounts, and transactions.
• Research and resolve customer concerns accurately, proactively addressing potential future issues to minimize recontacts.
• Provide guidance and education on PayPal products, features, and services to enhance customer satisfaction and drive long-term value.
• Act as an escalation point for agents, assisting with complex customer interactions and ensuring timely resolutions.
• Mentor and coach new agents through one-on-one and group training, tracking progress and providing feedback.
• Provide regular feedback to managers and team leads on agent performance, customer issues, and process improvements.
• Maintain account confidentiality, ensuring customer privacy and security in all interactions.
• Collaborate with operational support teams to identify and resolve system or process issues impacting customer experience.
• Process and manage customer interactions across multiple communication channels, including consult lines, escalation lines, email, fax, and work queues.

Expected Qualifications:

• Minimum of 2 years of relevant work experience

Preferred Qualification:

Experience in B2B/merchant servicing is a plus/preferred.

Our Benefits:

Any general requests for consideration of your skills, please

This job provides multi-faceted support to management, ensuring the smooth operation and support in daily activities. It is responsible for managing calendars, scheduling meetings, and coordinating travel arrangements. Additionally, the Sr Assistant will prepare and edit correspondence, reports, and presentations, ensuring all documents are accurate and professionally formatted. Scope: This job typically supports a Senior Vice President (SVP) or 1 SVP and 1 VP.

Essential Responsibilities:

• Proactively manages the calendar of the executive independently with no guidance.
• Performs administrative duties such as expenses, complex travel, distribution lists, and ordering supplies following general guidelines.
• May act as a delegate in internal systems on behalf of the executive.
• Coordinates meeting & event logistics with minimal guidance.
• Provides guidance to other assistants within their organization.
• May assist in confidential communications; exercises a high degree of discretion while handling confidential matters.

Minimum Qualifications:

• Minimum of 5 years of relevant work experience

Our Benefits:

Any general requests for consideration of your skills, please

This job leads complex projects and resolves complex employee relations matters, utilizing their expertise to design programs that enhance manager effectiveness and engagement. They provide guidance on policies, analyze business trends, and implement initiatives for global process improvements, ensuring the function's effectiveness.

Essential Responsibilities:

• Effectively investigate and resolve complex employee relations matters, utilizing sound judgment and decision making to achieve optimal outcomes.
• Lead complex projects and problem resolution related to employee relations.
• Design and administer programs that enhance manager effectiveness and employee engagement.
• Provide guidance and training to managers and employees on employee relations policies.
• Analyze current business trends to inform employee relations strategies.
• Implement initiatives that result in global process improvements within the function.

Required Qualification:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

Essential Responsibilities:
You will lead policy development and process improvement projects, collaborating with stakeholders such as Legal and Payroll. Additionally, you will guide compliance and reporting efforts, support complex investigations, and advocate for employees navigating challenging circumstances. Provides guidance and advice to peers on complex matters, ensuring consistency across the region. Manage the end-to-end portfolio of regional employee policies, programs, and processes with nuanced jurisdictional requirements.

Role holder expected to
• operate with sufficient autonomy to work across sub-functions and ensure functional processes are continuously improved. You will develop strong business partnerships.
• collaborate cross-functionally and develop strategy for program execution.
• solve highly complex or novel problems. You will determine methods and techniques to obtain results.
• Partner with the Legal team in implementing actions arising from complex or sensitive investigations.
• Oversee the support and advocacy for employees navigating complex or challenging circumstances through the delivery of PayPal employee policies, programs, and other resources.
Role holders’ decisions will influence the direction and resources for operations and could impact overall organizational activities. Role holder will be able to handle decisions that come with notable risk and complexity.

Our Benefits:

Any general requests for consideration of your skills, please

What you need to know about the role –

Your day to day –

• Direct supervision and oversight of a contingent guard staff including management of payroll, training, and security execution.
• Implementation of security procedures, standards, and best practices.
• Advising on physical security issues pertaining to the security operations of the company.
• Ensuring compliance with Payment Card Industry, PCI requirements; federal, state, and local regulations.
• Consulting with law enforcement agencies and regulators on security matters.
• Providing guidance on all security matters for training and recruitment.
• Maintaining a risk-based approach to security management:
  • Providing an effective risk analysis, threat assessment, and response capability in the Shanghai and Hong Kong portfolio.
  • Ensuring the highest possible levels of security integrity are maintained through the application of risk management controls.
• Formulation and implementation of additional and security compliance with policies, procedures, and regulatory requirements.
• Monitoring and reviewing security reports in preparation for presentation to senior leadership.
• Conduct and provide oversight and accountability on regional facility reviews on an annual basis.
• Provide expertise for any governance documents required by PayPal or the Financial Technology Sector.
• Ensuring all security incidents are fully investigated at site level.
• Managing all Shanghai and Hong Kong Country Threat Assessments:
  • Managing Security Threat Assessments as required
  • Managing evacuation plans for annual reviews.

• Providing timely reports to management, as required inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the defined procedures.
• Conduct work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
• Fully understand the company health and safety policy.
• Manage and assist PayPal in the execution of its Operational Health and Safety and Environmental Safety roles including workers compensation actions.
• Satisfactorily complete all training courses as arranged by the Company.
• Conduct complex internal and external investigations regarding PayPal employees, customers, physical or intellectual property as directed by the PayPal Global Investigations Team.

• measures to be applied during periods of increased regional threats.
• Implementation of the regional assessment program to ensure safety

What do you need to bring –

• Higher education diploma, degree or equivalent in security, or related studies preferred.
• A minimum of 10 years’ experience in the security management in either the corporate or law enforcement fields with management experience preferred.
• A minimum of 3 years’ experience with investigations in either the public or private sector.
• Self-motivated, disciplined and with flexible attitude to change.
• Direct, practical approach to providing solutions in a challenging and dynamic business environment, with superior organizational skills.
• Prepared to travel domestically and internationally, sometimes at short notice including temporary assignment on a support/coaching basis at other locations and overseas.
• Excellent people skills with the ability to communicate with people at all levels and from different geographical and ethnic cultures.
• Must be computer literate with knowledge of Microsoft Packages e.g., Word, Excel, PowerPoint, and Outlook.
• Fluency in written and spoken English with ability to work in an international environment.
• Must possess and maintain a valid passport.
• Will have to undergo a PayPal background investigation prior to employment.

Our Benefits:

Any general requests for consideration of your skills, please

• In this role, you’ll lead the charge in defining and delivering AI-driven solutions that power key enterprise initiatives—ranging from personalized recommendations to fraud and risk protection, compliance automation, and intelligent customer success. You’ll work closely with world-class data scientists, AI engineers, and business leaders to shape groundbreaking tools and capabilities that scale across PayPal’s platform, influencing how millions of people and businesses connect with money.

Your day-to-day​

• Own the Vision: Define and own the strategy and roadmap for AIML platform product(s) that align with the AI Tech team’s vision to democratize AI across the PayPal ecosystem.
• Understand Customer Needs: Work closely with stakeholders to identify opportunities where AI can unlock meaningful value for PayPal’s customers, internal teams, and enterprise strategy.
• Roadmap and Execution: Define detailed product requirements, scope, release and measure features to ensure the customer and business goals are met. Drive delivery with enterprise platform thinking to support enterprise-wide use cases, including personalized recommendations, fraud detection, compliance, and customer success.
• Drive Collaboration: Partner with world-class data scientists, AI engineers, and cross-functional teams to deliver innovative solutions on time and at scale.
• Measure and Iterate: Establish and track OKRs to measure the success of AI initiatives, using data-driven insights to refine and improve your product strategy over time.
• Evangelize AI: Serve as a key communicator and advocate for AI-driven opportunities in various domains, aligning teams and stakeholders around the transformative potential of AI technologies.
• Navigate Complexity: Collaborate with risk, compliance, and legal teams to ensure AI solutions meet PayPal’s technical, ethical, and regulatory standards.
• Foster Innovation: Stay ahead of the curve on the latest AI/ML trends, technologies, and best practices—bringing forward the best of what’s available to maintain PayPal’s edge in the industry.

What do you need to bring

• Education: Master degree in computer science, engineering, data science, or related areas are a bonus.
• Experience: 5-8 years of product management experience, including experience with AI-powered products, data platforms, or enterprise-grade technologies that support AI initiatives
• Customer-Centric Focus: Ability to balance technical capabilities with user-centric design, building products that solve pain points for customers and enterprise-focused teams alike.
• Exceptional Communication: Excellent verbal and written communication skills. Proven ability to influence and gain buy-in from stakeholders at all levels, driving alignment across diverse teams in a fast-paced, complex environment
• Technical Acumen: Mastery of technical concepts and system-design, ability to participate in technical discussions and help make technical trade-offs. Experience with AI/ML tools, APIs, or cloud AI solutions (e.g., AWS, GCP, Azure ML, TensorFlow) is a plus.
• Data-Driven Decision Making: A relentless commitment to leveraging data and OKRs to define roadmaps, assess outcomes, and optimize results for AI initiatives.
• Execution Excellence: Strong program management skills with a track record of shipping impactful products in a cross-functional, agile environment.

Our Benefits:

Any general requests for consideration of your skills, please

This role requires highly motivated and experienced Market Product Manager with solid sense on commercialization. The ideal candidate will play a crucial role in driving GPS delivered products successfully launch and growth in China. The job will be responsible for end - to - end product commercialization, from understanding product requirements, prioritize with business value, implementing commercial strategies to support business goal achievement.

Job Description:

Our Benefits:

Any general requests for consideration of your skills, please