דרושים Sales Operations Consultant -sales Desk ב-Palo Alto ב-India, Bengaluru

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

[Input by recruiter and audited by recruiting specialist]

Your Impact

• [Input by recruiter and audited by recruiting specialist]

Your Experience

• [Input by recruiter and audited by recruiting specialist]

The Team

[Input by recruiter and audited by recruiting specialist]

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Provide broad based operational support to our NextWave partner program, particularly by responding to inbound requests from channel partners and internal partner ecosystem stakeholders. Examples of inbound requests may involve the following business processes:
• Granting, validating, and troubleshooting access to the partner portal
• Ensuring accurate partner program compliance data
• Deal Registration exception process handling
• Partner Locator (SFDC based tool) data updates and troubleshooting
• Partner applications and onboarding
• Act as liaison for the Global Ecosystem Operations team with cross functional teams such as Finance, theater Sales Ops, Data Governance, and IT.
• Lead and support the defining, implementation, and enablement of business process improvements.
• Initiate and establish strong trusted partnerships with key stakeholders at all levels in the organization to ensure alignment and ongoing effectiveness.
• Assist with tool maintenance and data clean-up projects (SFDC hygiene, etc.)
• Document processes and procedures on an ongoing basis

Your Experience

• Relevant 7+ Years experience managing, investigating, resolving high volume cases using an email based ticketing system or something similar
• Strong customer service skills and attention to detail
• Effective communicator that can get participants passionate about topics being presented with solid verbal, written, and presentation skills for all levels in the organization
• Experience collaborating with cross-functional teams
• Experience with G-suite (Sheets, Docs, Slides), ServiceNow, and SFDC (sales hygiene, reporting, maintenance), data governance / data hygiene activities
• Demonstrated experience taking ownership of a business domain or managing a business process and being accountable to stakeholders
• Nice to have in a related or similar field, but not required:
• Experience supporting Ecosystem / Channel sales organizations - partners, distributors, cloud service providers, system integrators, etc.
• Experience supporting a partner program and its various components (e.g., onboarding, compliance, deal registration, rebates and incentives, partner master data management, etc.
• Experience identifying Ecosystem process issues, building recommendations and implementing strategies to optimize performance
• Building and distributing enablement and training materials on various sales operations processes
• This is a global role, requiring flexibility to work in shifts to support our worldwide teams and business needs.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Assist Theater and Area Vice Presidents of business units, as well as the Sales Operations Leaders in all facets of running the business, including:
• Provide analytic data to support our annual sales planning including quota planning, go-to-market modeling, capacity modeling and optimization
• Manage regional bookings forecast information leveraging existing internal processes, methodologies and automation/forecasting tools
• Drive adoption of forecasting tools and dashboards to promote consistent visibility and delivery of business plan
• Convert raw data into well-presented and useful business information that drives business decisions
• Manage around and through potential process and technical limitations to deliver the best outcomes possible
• Drive standards of performance and specific activities that align with the predefined success criteria for the sales organization; track and report on these activities to ensure outcomes are on track/met
• Act as primary driver of SFDC data cleanliness across the Americas organization
• Single point of contact for our weekly forecasting templates - including upkeep of templates, creating new versions each quarter, automating and refreshing data, transferring data to Global sheets, and any other analysis needed for weekly forecasting
• Manage compliance of the non-standard transactions process
• Track quarterly metrics on general business performance, average discounts, non-standard exceptions, etc.; recommend action items for improvement

Your Experience

• Five years of previous experience in a business-focused analytics role preferred
• Strong understanding of sales processes, business acumen, and methodologies
• Strong organizational skills with the ability to manage multiple projects
• A demonstrated passion for information and business intelligence
• Excellent analytical skills with strong attention to detail, experience using reporting and analytics applications preferred; Salesforce preferred and/or Anaplan a plus
• Proven track record of effectively interfacing with cross-functional departments and sales management team
• Excellent written and verbal communication skills, strong presentation skills
• Advanced skills in Excel & PowerPoint; Tableau experience also a plus. Salesforce.com experience a strong plus
• Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus
• Ability to work cross-functionally across all areas of the business
• Self-starter, able to establish own priorities, initiatives and drive to closure
• Works well under pressure of heavy workload and time constraints
• Basic understanding of Sales, Inside-Sales, Channels and supporting business functions
• Bachelor’s Degree in statistics, analytics, or finance preferred or equivalent military experience required

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Provide broad based operational support to our NextWave partner program, particularly by responding to inbound requests from channel partners and internal partner ecosystem stakeholders. Examples of inbound requests may involve the following business processes:
• Granting, validating, and troubleshooting access to the partner portal
• Ensuring accurate partner program compliance data
• Deal Registration exception process handling
• Partner Locator (SFDC based tool) data updates and troubleshooting
• Partner applications and onboarding
• Act as liaison for the Global Ecosystem Operations team with cross functional teams such as Finance, theater Sales Ops, Data Governance, and IT
• Lead and support the defining, implementation, and enablement of business process improvements.
• Initiate and establish strong trusted partnerships with key stakeholders at all levels in the organization to ensure alignment and ongoing effectiveness
• Assist with tool maintenance and data clean-up projects (SFDC hygiene, etc.)
• Document processes and procedures on an ongoing basis

Your Experience

• Relevant 7+ Years experience managing, investigating, resolving high volume cases using an email based ticketing system or something similar
• Strong customer service skills and attention to detail
• Effective communicator that can get participants passionate about topics being presented with solid verbal, written, and presentation skills for all levels in the organization
• Experience collaborating with cross-functional teams
• Experience with G-suite (Sheets, Docs, Slides), ServiceNow, and SFDC (sales hygiene, reporting, maintenance), data governance / data hygiene activities
• Demonstrated experience taking ownership of a business domain or managing a business process and being accountable to stakeholders
• Nice to have in a related or similar field, but not required:
• Experience supporting Ecosystem / Channel sales organizations - partners, distributors, cloud service providers, system integrators, etc.
• Experience supporting a partner program and its various components (e.g., onboarding, compliance, deal registration, rebates and incentives, partner master data management, etc
• Experience identifying Ecosystem process issues, building recommendations and implementing strategies to optimize performance
• Building and distributing enablement and training materials on various sales operations processes
• This is a global role, requiring flexibility to work in shifts to support our worldwide teams and business needs

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support 24×7 on an as-needed basis

Your Experience

• Previous experience in a Technical Support environment is required
• Excellent written and verbal communication skills - Fluent in Japanese and Business level in English
• Expertise with Network Protocols and Technologies, such as TCP/IP, DNS, IP routing, HTTP/HTTPS, Remote Access VPN solutions, IPSEC, PKI & SSL, Authentication Protocols (LDAP, RADIUS, etc.)
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Ability to work well in a diverse team environment
• Attention to details, fast learner and excellent communication skills - Be able to communicate technical information in a simplified, easy to understand manner
• Demonstrate ability to work in a cross functional environment which involves coordination with different teams such as Sales/Pre Sales/Product Management/Engineering

Preferred

• Experience working with Firewall Central Management Systems
• Experience working with a multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Virtualization experience (AWS, Azure, VMWare, OpenStack)
• Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist, etc.)
• Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products a plus

You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• This position calls for someone who has exceptional attention to detail, extraordinary interpersonal skills, and the drive to thrive in a fast-paced, multi-tasking environment. This person is a self-starter, flexible, and has a high level of integrity.

• Primary owner of Subcontractor Purchase Requisition process– create Engagement Letters for suppliers, build Purchase Request, track approvals

• Manage supplier PO funds, support PS managers in adding additional funds

• Track subcontractor costs for NAM for reporting and analytics

• Update system and tools with required information and maintain the database up to date

• Support pre-sales activities by building Statement of Works; build scope of services contract, track and manage review process.

• Support PSA tool (Clarizen) in creating and setting up projects for delivery team

• Maintains quality service by establishing and carrying out organization standards.

• To identify and recommend opportunities and process improvements based on findings and analysis

• Provide regular and ad-hoc reporting

Your Experience

• Computer literacy qualified with bachelor degree in Computer Science, Math, Statistics or related field

• 2 years relevant experience in an international reporting environment (6 years overall)

• Ability to work in a dynamic, fast moving and demanding environment

• Good communication skills with fluent English (both written and verbal)

• Ability to collaborate with high-performing internal and outsourced teams

• Efficient team player

• Willingness to adapt and learn new systems, tools, and processes

• Good knowledge and experience with SAP Ariba system is a plus

• Well versed with GoogleSuite and MS Office applications

Our primary responsibilities are: Application support and release management, Automation / workflows, Enhancements / bug fixes,Resource management support, Subcontractor onboarding / invoice approval

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Sits within the Sales Operations Organization to provide expert operational knowledge to Global Theater Sales Operations team members
• Review and rectify escalated customer satisfaction issues due to sales errors
• Interface closely with Sales, Legal, Finance, Operations, and Product Management teams to drive operational and process efficiencies
• Develop and document business requirements for new product launches, including quoting design, testing, and field training
• Create and maintain required documentation and proactively identify improvement opportunities through sales processes and policies
• Monitor and enforce CRM and CPQ data integrity in support of the overall sales process
• Provide sales communication and education on current processes and best practices
• Answer pre and post sales questions from partners and internal sales teams
• Research inquiries and assist internal and external customers
• Actively support continuous process improvements relevant to the sales activities/functions
• Support the end-of-quarter sales effort by assisting the order desk team and approvals through intern processing

Your Experience

• B.S. or equivalent degree
• 5+ Years of experience
• Excellent written and verbal communication skills
• Detail oriented, accurate and organized
• Previous hands-on experience with CRM (Salesforce.com) and ERP (SAP) is preferred
• Exposure to CPQ is preferred but not required
• Understanding of the end to end sales process

All your information will be kept confidential according to EEO guidelines.