דרושים Hr Tech Workday Operations Manager ב-Palo Alto ב-India, Bengaluru

Being the cybersecurity partner of choice, protecting our digital way of life.

As the Manager of the Tech Ops Capability Center, you will build, lead, and scale our new shared services team. This is an exciting opportunity to establish a center of excellence from the ground up. You will be responsible for recruiting and developing a high-performing team of analysts, defining and implementing best-in-class operational procedures, and ensuring the seamless transition of work from our global stakeholder teams.

This role requires a leader who excels in a matrixed environment, reporting directly to the Director of the Capability Center and collaborating closely with your dotted-line managers for HR Applications internationally. You will not only manage day-to-day operations but also champion automation, process optimization, and the delivery of robust reporting services to enhance our global HR technology ecosystem.

Your Impact

• Build & Scale the Team: Recruit, hire, onboard, and continuously develop a team of Tier 1 Analysts, establishing a strong foundation of technical, operational, and reporting knowledge.

• Drive Operational Excellence: Oversee the daily operations of the Capability Center, ensuring strict adherence to global Service Level Agreements (SLAs) for all support tiers and driving a high level of customer satisfaction.

• Lead HR Reporting Services: Build and oversee the team’s capacity to manage a high volume of reporting requests from HR stakeholders, delivering ad-hoc and scheduled reports from various HR systems to provide critical business insights.

• Champion Process Optimization & Automation: Proactively identify inefficiencies and opportunities for improvement; lead initiatives to automate manual tasks (such as user access provisioning and reporting) and optimize workflows in partnership with the HR AI and Process Optimization team.

• Manage Service Delivery: Own the end-to-end service request intake process through ServiceNow, managing incident and reporting queues, categorization, and routing to ensure timely resolution.

• Oversee Key HR System Support: Ensure the team provides expert support for a diverse set of HR tools, including:

  • Workday: Handle advanced troubleshooting, user security, EIB management, business process changes, and reporting requests.

  • Data & Reporting Tools (GCP): Manage the intake for reporting requests and ensure the team can build and run queries using SQL to extract and manipulate data from our Google Cloud Platform (GCP) data environment.

  • ServiceNow: Act as the system expert for intake, routing, and communication protocols.

  • Learning Systems (Docebo): Manage Tier 1 and Tier 2 support for our Learning Management System.

• Foster Global Collaboration: Serve as the primary liaison between the India Capability Center and the global HR Application teams, ensuring seamless alignment on priorities, process changes, and knowledge transfer.

• Deliver Actionable Insights: Define, track, and report on key operational metrics (KPIs) and system health, utilizing ServiceNow and GCP-based tools to provide stakeholders with clear performance insights.

• Maintain Rigorous Documentation: Uphold a high standard for documentation quality, ensuring all Standard Operating Procedures (SOPs), Knowledge Base Articles (KBAs), and process documents are current, accurate, and accessible.

Your Experience

• 8+ years of progressive experience in Technology Operations, Shared Services, or a Global IT/HR Service Desk environment.

• At least 3+ years of direct people management or team leadership experience.

• Proven success in establishing or managing a shared services or capability center that supports applications and reporting.

• Experience managing a reporting function, with hands-on knowledge of SQL and familiarity with cloud data platforms (e.g., Google Cloud Platform).

• Expert-level knowledge of an enterprise ITSM platform, with direct, in-depth experience in ServiceNow being highly preferred.

• Demonstrated working knowledge of major HR platforms (e.g., Workday, Docebo, or equivalent HRIS/LMS systems).

• Exceptional verbal and written communication skills, with experience managing expectations with senior international stakeholders.

• A Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent military experience.

Preferred Qualifications

• Experience in the Cybersecurity or other highly regulated industries.

• ITIL Foundation Certification or equivalent process certification.

• Workday HCM Core, HCM Reporting, or Recruiting Certification

• Experience with process optimization methodologies (e.g., Lean, Six Sigma).

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Palo Alto Networks continues to build a world-class product management services portfolio and is looking for a Product Manager for the Network Security team. This role requires a strong leader who will be responsible for the Network Security Management product line. In addition to your own creativity, you will rely on interaction with customers, partners, sales, product managers, and cross-functional partners to understand requirements and needs. You will be expected to define and deliver competitive service offerings that help provide a more complete product experience for our customers. Other responsibilities include collaborating with Product Marketing, Technical Marketing Engineers to create product-related sales and marketing materials and evangelizing the services both internally and externally. Given the nature of your portfolio, your success will be highly dependent on how well you can interact with and guide cross-functional organizations within Palo Alto Networks, including Product, IT, Support, Professional Services, Consulting Engineers, Customer Success, Finance, Sales, and Operations.

Your Impact

• In-depth Data Analysis: Perform comprehensive, data-driven analysis encompassing a wide spectrum of customer deployments, diverse use cases, and intricate network topologies spanning small to large enterprise environments. This includes identifying key trends, patterns, and insights to inform product decisions and strategies.
• Champion Product Excellence: Drive and meticulously maintain exceptionally high standards for product quality, ensuring the long-term stability and unwavering reliability of both Prisma SD-WAN and the broader Prisma SASE platform. This involves proactive identification and mitigation of potential issues.
• Strategic Product Leadership: Define a clear and compelling product strategy aligned with market needs and technological advancements. Oversee the entire execution lifecycle, from initial concept to final delivery, and guarantee successful customer outcomes across all stages, including quoting, purchasing, activation, onboarding, configuration, ongoing visibility, proactive monitoring, and renewal.
• AI-Powered Innovation: Actively leverage the power of Artificial Intelligence (AI) and Machine Learning (ML) to drive significant innovation across WAN and LAN networking domains, as well as cloud-based services, throughout every phase of the product lifecycle, from initial design to continuous improvement and optimization.
• Cross-Functional Collaboration: Foster and maintain strong, effective collaborative relationships with engineering teams to guide development, Technical Assistance Center (TAC) for efficient support, customer support organizations for seamless issue resolution, and sales teams to enable successful customer acquisition and expansion.
• Proactive Test Strategy Assurance: Rigorously ensure the development and meticulous review of comprehensive test strategies specifically tailored for diverse SD-WAN deployment scenarios. This proactive approach is critical to guaranteeing consistently positive post-sales experiences and achieving desired customer outcomes.
• PoC/PoV Oversight and Enhancement: Critically review Proof of Concept (PoC) and Proof of Value (PoV) plans, providing constructive feedback and guidance to ensure these engagements effectively highlight the key and differentiating capabilities of the products, demonstrating tangible business value to prospective customers.
• Strategic Customer Engagement: Actively engage with customers at various levels, cultivating strong and lasting relationships through impactful executive briefings, passionate product evangelism initiatives, and thorough requirements gathering sessions to deeply understand their evolving needs and challenges.

Your Experience

• Minimum 15+ years in product management or technical expertise in the network management space required
• Drive to own full product lifecycle, designing new, innovative, and disruptive products with a customer-centric approach
• Technical Expertise:
• Strong understanding of SD-WAN, Switching, Wireless, distributed networks, Telecom networks, Cloud and Multi-cloud environments.
• Proficiency in L3 and L2 protocols, including OSPF, BGP, Multicast, LACP, BFD, LLDP, ECMP, VLAN, STP, EVPN, and VXLAN.
• Solid knowledge of networking architectures: single and multi-data center, spine-leaf, private and public cloud, and virtualization technologies.
• Familiarity with high availability and redundancy concepts, including HA architectures and disaster recovery planning.
• Experience working with a cross-functional, cross-geographical team
• Excellent presentation, written and verbal communication skills
• Comfortable in an agile environment of rapid iteration, facilitating collaborative work sessions with multi-disciplinary teams
• Demonstrate attention to detail and the ability to comprehend complex product requirements
• Excellent people skills, team mentality
• Demonstrable track record of success

• BS/MS or BS/MBA or equivalent experience required

Palo Alto Networks offers a portfolio of services to assist you with the implementation of your next-generation firewall for prevention and detection of today’s most sophisticated cyber attacks. Support, Consulting and Education services are available to help you get the maximum protection and value out of
your investment and in a range of options designed to fit your specific requirements, regardless of size or project complexity.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Assist Theater and Area Sales Operations Leaders in all facets of running the business, including:
• Drive adoption of forecasting tools and dashboards to promote consistent visibility and delivery of business plan
• Act as primary driver of SFDC data cleanliness with respect to opportunities, Account hierarchy across the organization
• Provide analytic data to support our annual sales planning, regional bookings forecast information leveraging existing internal processes, methodologies and automation/forecasting tools
• Convert raw data into well-presented and useful business information that drives business decisions
• Manage around and through potential process and technical limitations to deliver the best outcomes possible
• Drive standards of performance and specific activities that align with the predefined success criteria for the sales organization; track and report on these activities to ensure outcomes are on track/met
• Automating and refreshing data, transferring data to Global sheets, and any other analysis needed for weekly reporting needs.
• Manage compliance of the non-standard transactions process
• Track quarterly metrics on general business performance, average discounts, non-standard exceptions, etc.; recommend action items for improvement
• This is a global role, requiring flexibility to work in shifts to support our worldwide teams and business needs

Your Experience

• 8+years of previous experience in a business-focused analytics role preferred
• Strong understanding of sales processes, business acumen, and methodologies
• Strong organizational skills with the ability to manage multiple projects
• A demonstrated passion for information and business intelligence
• Excellent analytical skills with strong attention to detail, experience using reporting and analytics applications
• Proven track record of effectively interfacing with cross-functional departments and sales management team
• Excellent written and verbal communication skills, strong presentation skills
• Advanced skills in Excel & PowerPoint; Tableau experience also a plus. Salesforce experience is mandatory
• Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus
• Self-starter, able to establish own priorities, initiatives and drive to closure
• Works well under pressure of heavy workload and time constraints
• Basic understanding of Sales, Inside-Sales, Partner ecosystem and supporting business functions
• Bachelor’s Degree in statistics, analytics, or finance preferred

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Palo Alto Networks continues to build a world-class product management services portfolio and is looking for a Sr. Product Manager for the browser isolation team. In addition to your own creativity, you will rely on interaction with customers, partners, sales, product managers, and cross-functional partners to understand requirements and needs. You will be expected to define and deliver competitive service offerings that help provide a more complete product experience for our customers. Other responsibilities include collaborating with Product Marketing, Technical Marketing Engineers to create product-related sales and marketing materials and evangelizing the services both internally and externally. Given the nature of your portfolio, your success will be highly dependent on how well you can interact with and guide cross-functional organizations within Palo Alto Networks including Product, IT, Support, Professional Services, Consulting Engineers, Customer Success, Finance, Sales, and Operations.

Your Impact

• Day-day product management of feature set and strategy of the Browser Isolation.
• Feature prioritization and tradeoff decision making
• Support New Product Introduction processes, support Beta test process, intro and ramp up programs for new features
• Market and customer analysis, requirements development, business case collateral, product strategy, and product positioning and evangelism
• Strong customer focus with active Customer engagement and relationship development
• Provide support to other departments for owned feature set

Your Experience

• Minimum 10-15 years in product management or technical expertise in the browser security space required
• Drive to own full product lifecycle, designing new, innovative, and disruptive products with a customer-centric approach
• Strong Hands-on capabilities with a high interest in new technology products
• Domain expertise in SWG, DLP and browser security
• Strong domain expertise in management tools – hardware, virtualized, cloud
• Strong knowledge of network and security deployments, including high availability and disaster recovery strategies
• Experience working with a cross-functional, cross-geographical team
• Excellent presentation, written and verbal communication skills
• Comfortable in an agile environment of rapid iteration, facilitating collaborative work sessions with multi-disciplinary teams
• Demonstrate attention to detail and the ability to comprehend complex product requirements
• Excellent people skills, team mentality
• Demonstrable track record of successYour Education
  BS/MS or BS/MBA or equivalent experience required

Palo Alto Networks offers a portfolio of services to assist you with the implementation of your next-generation firewall for the prevention and detection of today’s most sophisticated cyber attacks. Support, Consulting and Education services are available to help you get the maximum protection and value out of
your investment and in a range of options designed to fit your specific requirements, regardless of size or project complexity.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Your Impact

The Manager, Business Analytics ensures alignment between our GTM Sales Leaders, our Strategy and Business Operations leaders, and the various geographic and speedboat units. Specifically, the Manager, Business Analytics will liaison across various Go-to-Market enterprise-wide projects to ensure impactful design, timely delivery, tailored communications, and realized value for our Sellers. The role demands strong organizational, communication, and leadership skills, and the ability to influence and drive cross-functional collaboration. You’re the right person if you are and/or excel at, and enjoy the following:

• Strategic Problem Solver: Structure and break down complex business problems, develop a hypothesis, drive analysis and deliver recommendations with a specific focus on readying the organization to maximize adoption for technology and process improvement transformations. Pressure test current processes and use first principles to design future state business processes to create operational efficiencies

• Operator at Heart: translate company strategies into actionable plans. Support the development, coordination, and execution of key initiatives that drive organizational goals including streamlining processes to improve operational efficiency. Oversee parts of daily operations, ensuring smooth coordination between teams and the execution of tasks that align with strategic objectives.

While no day will be the same, some key areas that you’ll find yourself consumed by include:

• Data Analysis & Reporting:

  • Develop, maintain, and optimize executive-ready dashboards and reporting solutions using Tableau or Looker. This includes designing intuitive layouts, implementing advanced calculations, and ensuring optimal performance.

  • Utilize Advanced SQL proficiency to write complex, efficient queries across large, disparate datasets (e.g., in Google BigQuery) to extract and transform data for analysis. Build and manage foundational datasets and tables in Google BigQuery, focusing on robust schema design, data transformations, and comprehensive quality assurance (QA).

• Business Insight & Strategy:

  • Own and interpret key GTM business KPIs (e.g., pipeline generation, bookings, forecast accuracy, conversion rates, win rates, and sales productivity metrics).

  • Convert data-driven insights and quantitative analysis into actionable recommendations that influence strategic decisions for senior GTM and Sales Operations leaders.

• Stakeholder Management & Communication:

  • Collaborate effectively with senior cross-functional leaders to understand business requirements and deliver relevant analytical solutions.

  • Showcase executive-quality presentation and packaging skills in platforms like Google Slides and Google Sheets to clearly communicate complex findings and strategic proposals to senior audiences.

• Automation & AI Integration:

  • Familiarity or excitement to use AI day to day. Automating antiquated processes and supercharge productivity using our suite of AI tools.

Your Experience

• 10+ years relevant work experience in a top-tier tech strategy, sales operations, or sales finance functions

• Strong proficiency in data visualization (Tableau, Looker, ect), including executive dashboard design, advanced calculations, and performance tuning.

• Expert-level SQL proficiency with a proven ability to write complex, performant queries on large datasets. Experience with GCP and Google BQ is preferred.

• Strategic thinking with strong problem-solving skills and the ability to translate strategy into execution: operator at heart.

• High technical aptitude for understanding complex technologies, tools, systems, and issues to drive impact within the organization

• Ability to interpret data, identify trends, and use insights to inform business decisions leading to desired outcomes

• Strong organizational, planning, and project management skills, with the ability to own multiple commitments

• Demonstrated ability to manage complex projects and drive results in dynamic & ambiguous environments

• Excellent interpersonal and communication skills, with the ability to collaborate across the organization and lead design, execution, and measurement of GTM initiatives as well as influence without authority

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Assist Theater and Area Vice Presidents of business units, as well as the Sales Operations Leaders in all facets of running the business, including:

• Provide analytic data to support our annual sales planning including quota planning, go-to-market modeling, capacity modeling and optimization

• Manage regional bookings forecast information leveraging existing internal processes, methodologies and automation/forecasting tools

• Drive adoption of forecasting tools and dashboards to promote consistent visibility and delivery of business plan

• Convert raw data into well-presented and useful business information that drives business decisions

• Manage around and through potential process and technical limitations to deliver the best outcomes possible

• Drive standards of performance and specific activities that align with the predefined success criteria for the sales organization; track and report on these activities to ensure outcomes are on track/met

• Act as primary driver of SFDC data cleanliness across the organization

• Single point of contact for our weekly forecasting templates - including upkeep of templates, creating new versions each quarter, automating and refreshing data, transferring data to Global sheets, and any other analysis needed for weekly forecasting

• Manage compliance of the non-standard transactions process

• Track quarterly metrics on general business performance, average discounts, non-standard exceptions, etc.; recommend action items for improvement

• This is a global role, requiring flexibility to work in shifts to support our worldwide teams and business needs

Your Experience

• 12+ years of previous experience in a business-focused analytics role preferred

• Strong understanding of sales processes, business acumen, and methodologies

• Strong organizational skills with the ability to manage multiple projects

• A demonstrated passion for information and business intelligence

• Excellent analytical skills with strong attention to detail, experience using reporting and analytics applications preferred; Salesforce preferred and/or Anaplan a plus

• Proven track record of effectively interfacing with cross-functional departments and sales management team

• Excellent written and verbal communication skills, strong presentation skills

• Advanced skills in Excel & PowerPoint; Tableau experience also a plus. Salesforce.com experience a strong plus

• Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus

• Ability to work cross-functionally across all areas of the business

• Self-starter, able to establish own priorities, initiatives and drive to closure

• Works well under pressure of heavy workload and time constraints

• Basic understanding of Sales, Inside-Sales, Channels and supporting business functions

• Bachelor’s Degree in statistics, analytics, or finance preferred

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Join the fastest growing team where experience meets cutting-edge solutions
• Build and cultivate strong customer relationships, driving business growth within the region
• Partner with the core sales team to align customer strategies and engagements with Cortex and Cloud business objectives
• Take full ownership of leading strategic sales campaigns, sales forecasting, utilizing in-depth knowledge of sales cycles from initial contact through procurement
• Engage in deep technical discussions beyond standard sales presentations and pitches; while translating complex technical cybersecurity solutions into clear business value propositions for customers
• Collaborate closely with cross-functional teams, including sales engineers, to provide tailored customer-centric solutions
• Partner with Alliances to develop joint strategies, enhance customer engagement and deliver innovative solutions for existing and prospective clients
• Travel domestically as needed to meet with customers and attend key business events

Your Experience

• 5+ years of field sales experience focusing on key customer accounts and delivering value to Enterprise or Major-level accounts in the cybersecurity industry
• Extensive platform selling experience in complex sales with multiple buying centers
• Experience selling SIEM, EDR or CNAPP (DevSecOps, CloudOps) solutions is highly preferred
• Established trusted relationships with CIOs and CISOs with the ability to influence and drive strategic conversations
• Expertise in applying complex solution sales methodologies to drive results
• Experience working with channel partners and a deep understanding of a channel-centric go-to-market strategy
• Demonstrated ability to thrive in a fast-paced, high-growth startup environment while collaborating effectively with sales engineers and cross-functional teams
• Experience operating in a continuous adoption, expansion, and upsell sales motion within a matrixed sales organization is preferred
• Willingness to travel domestically as necessary to meet business needs

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $256,000/yr to $352,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so. If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver’s license.