דרושים מהנדס DevOps ב-Nice ב-Australia, Sydney

***This role requires 24x7x365 rotational rosters, including on-call, weekend and holiday coverage***

Our NOC Engineers ensure the maximum possible service availability and performance for all CX products. You will provide support for Technical Support, R&D, Product, and other internal teams while also providing a central hub of communication regarding the status and ongoing events within the network and platform. This is achieved by routine preventative and reactive tasks related to network and platform activity, creating, reviewing, and updating documentation as needed, and providing clear communication to stakeholders throughout the organization.

How will you make an impact?

• Responsible for troubleshooting Cloud Systems, and Network platform issues from a server-side perspective.
• Validates and tests all NICE CX products and platforms.
• Performs routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues.
• Responds to any number of alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoring.
• Wiki/KnowledgeBase resources.
• Works with both internal and external teams to assist in escalated troubleshooting for issues relating to NICE CX products and platforms.
• Interfaces with internal product teams to ensure the NOC remains current on new and planned product additions or updates.
• Familiar with industry standard tools such as IP Monitor, SolarWinds, and BMC in addition to a set of internal custom tools used in network management.
• Performs duties in a flexible fashion as the Network Operations Center is open 24x7x365.25.
• Other duties as assigned

Have you got what it takes?

• Associate degree in Computer Sciences, Information Technology, Information Services, or equivalent work experience.
• 5+ years experience working in a technical or support role within telecommunications, data network, or application server environments.
• Demonstrated understanding of network topologies, Windows server-client environments, and telecommunication environments with a focus on SIP.
• Understanding of packet analysis and packet capture utilities.
• Confident and goal-oriented attitude with an ability to set and meet short and long-term objectives.
• Experience in creating, utilizing, and maintaining technical documentation.
• Experience working in a Windows server environment as it relates to server and software management tasks.
• Ability to harvest and disseminate information in both formal and informal training environments.

You will have an advantage if you also have:

• Experience working with SaaS/cloud-based software environments.
• Experience with VoIP implementation and support, specifically configuration of SIP End points and troubleshooting SIP telephony challenges.
• Experience working with firewalls in general.
• Experience working with BMC.
• Experience working with applications driven by .NET, SQL, and other common Microsoft technologies.
• Experience with troubleshooting and identifying issues within data networks as it relates to SIP and software applications.
• Expertise with VoIP Gateways, SS7 Controllers, and soft switches.
• Comprehensive knowledge of TCP/IP, EIGRP, BGP, OSPF, telecom circuits ranging from DS-0 through OC-12.
• Experience with War Room situation participation and situation management analysis
• ITIL Foundation certification and experience within an ITIL Organization.

***This position requires NV1 Clearance OR Eligibility for NV1 clearance***

The Senior Cloud Database Engineer will ensure SQL Server database performance and availability in a 24x7 environment.

How will you make an impact?

• Install, configure, upgrade, monitor, maintain, and manage multiple SQL Server databases.
• Perform database and application tuning.
• Establish and maintain sound backup and recovery policies and procedures.
• Implement and maintain database security
• Create, maintain, and monitor SQL
• Other duties assigned by the manager

Have you got what it takes?

• Bachelor’s degree in Computer Science, Business Information Systems, or related field or equivalent work experience required.
• Experience in managing PostgreSQL database systems is mandatory.
• 5+ years maintaining SQL Server mission-critical databases
• 5+ years of TSQL programming
• 2+ years implementing and maintaining database replication
• 2+ years implementing and maintaining SQL Server Availability Groups
• Ability to work with technical and non-technical people
• Hands on experience in multiple versions of Postgres or Oracle database is mandatory.
• Knowledge or experience working in Microsoft SQL, Aurora, MySQL, Postgres will be an added advantage.
• Hands on experience on AWS Cloud, AWS RDS apart from DB technology.
• Basic coding skills in Powershell, Python, Terraform
• Understand how automated backups are performed by AWS, know how to check the historical backup timings and how to perform ad-hoc snapshot
• AWS console administration
• New deployment tasks for databases & RDS services
• AWS RDS DB health check & availability checks using tools like CloudWatch and performance Insight.
• Problem-solving skills are a must
• Ability to meet deadlines

You will have an advantage if you also have:

• SSAS/SSRS/SSIS
• Newer data/streaming platforms: Kafka, MSK, Snowflake, Aurora DB, SNS
• AWS, AWS CLI management
• MS Azure database management
• MCSE/MCDBA/OCP
• NET technologies
• PowerShell
• C#
• Rubrik
• TFS/GitHub

The PSE must be a self-motivated storyteller, with a proven track record in software sales and knowledge of technology. The PSE must demonstrate a positive “can do” approach combined with the ability to eliminate sales obstacles through creative and adaptive approaches.
Responsibilities

• Deliver demonstrations that align the NICE portfolio with the customer’s business challenges
• Identify all functional and technical challenges of assigned accounts
• Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs.
• Influence and educate clients that NICE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value.
• Lead in all technical aspects of the sales process.
• Assist with the definition and execution of successful proof of concepts (POC), where appropriate.
• Actively contribute to a team approach with account executives and overlay teams.
• Provide product feedback and suggestions to Product house.
• Able to promptly respond to functional and technical elements of RFIs/RFPs
• Professionally and independently conduct discovery conversations and needs analysis for both business and technical topics

Requirements:

• Exceptional presentation and demo capabilities
• Experience customizing and building the storyboard for demos and POC
• Demonstrated success in achieving strategic deal wins
• Ability to manage multiple, complex sales opportunities simultaneously
• Ability to communicate from C-level executives down to Agent/Front Line level employees
• Self-motivated, highly organized and team-oriented
• Strategic thinker with a strong technical aptitude
• Additional Valuable Skills:
• Contact centre technologies, WorkForce Manager/Management, Talent/HR Management, CRM or Business Intelligence experience
• Certifications and knowledge of cloud technologies (AWS, Azure, Google)
• Hardware platforms & Virtualization
• Vertical market selling experience including Banking, Insurance, Telcos, Healthcare, Travel, and others

Vice President, Solutions Engineering
Individual Contributor

Theis primarily responsible for ensuring compliance with information security frameworks such as IRAP, ISO 27001, ISO 27701, ISO 42001, FedRAMP, and SOC 2. This role focuses on internal audits, regulatory compliance, and readiness for external audits while also contributing to Cybersecurity Operations Center (CSOC) activities, including incident monitoring and response.Due to the nature of this role, the employee may be required to work extended hours, including evenings, weekends, or holidays, during critical situations such as a cybersecurity incident or while participating in incident response efforts. In such cases, the employee can work with their immediate supervisor to adjust their future schedule to compensate for the extended hours, ensuring alignment with a standard work week and maintaining a quality work-life balance.

Audit and Compliance Responsibilities (Primary Focus):

• Internal Audit Execution: Conduct internal audits to evaluate and enhance IT controls, compliance with standards, and risk management processes.
• Audit Preparation: Assist internal control owners in scoping appropriate evidence and preparing for external audits.
• Gap Assessments: Facilitate and/or conduct internal gap assessments and audit readiness evaluations for frameworks such as ISO 27001, FedRAMP, and SOC 2.
• Framework Tracking: Monitor updates to IRAP, ISO, and regulatory frameworks and ensure internal alignment.
• Control Documentation: Develop and maintain control narratives, walkthroughs, and documentation of compliance processes.
• Audit Findings: Identify control deficiencies and work with stakeholders to recommend cost-effective, value-added remediation actions.
• Compliance Reporting: Draft audit reports and present findings to management during status updates and closing meetings.
• External Audit Coordination: Collaborate with external audit teams to streamline processes and provide requested documentation and evidence.
• Training and Awareness: Conduct training and process analysis with internal control owners and operators to ensure sustained compliance.

CSOC and Incident Response Responsibilities (Secondary Focus):

• Security Monitoring: Use tools such as Rapid7 InsightIDR or other SIEM solutions to assist with security monitoring and incident detection.
• Incident Response Support: Participate in incident response efforts, documenting security incidents and assisting in containment and recovery actions.
• Threat Identification: Contribute to analyzing cybersecurity threats and implementing recommendations to improve the security posture.
• Policy and Procedure Development: Assist in creating and refining cybersecurity policies and operational procedures to align with audit and compliance objectives.
• Vulnerability Management: Support the tracking and remediation of vulnerabilities in coordination with IT and Security Operations teams.

Have you got what it takes?

• Strong expertise in audit and compliance frameworks, including ISO 27001, ISO 27701, ISO 42001, FedRAMP, SOC 2, and IRAP.
• Familiarity with CSOC tools such as Rapid7 InsightIDR or other SIEM solutions.
• Hands-on experience in internal and external audits, compliance assessments, and process improvement.
• Basic understanding of incident response frameworks and cybersecurity best practices.
Certifications (preferred or required):
• Certified Information Systems Auditor (CISA)
• Certified Information Security Manager (CISM)
• Certified Information Systems Security Professional (CISSP)
• ISO 27001 Lead Auditor or Implementer
• IRAP Assessor (or equivalent)
• GIAC certifications (e.g., GIAC Certified Incident Handler - GCIH or GIAC Security Essentials - GSEC)
Education:
• Bachelor’s degree in Information Security, Computer Science, Information Technology, or a related field.
• A Master’s degree in Cybersecurity, Risk Management, or related fields is a plus.
• Exceptional analytical, organizational, and communication skills.
• Commitment to continuous learning and professional development in audit, compliance, and security.

You will have an advantage if you also have:

• Ensure effective execution of audits and incident response tasks in conformance with professional and departmental standards, budgets, and timelines.
• Maintain a deep understanding of compliance frameworks, including IRAP, ISO standards, FedRAMP, and SOC 2.
• Act as a liaison between internal teams and external auditors or regulators.
• Continuously improve personal and organizational competencies in audit, compliance, and security practices.

Director, Information Security
Individual Contributor

***This role requires 24x7x365 rotational rosters, including on-call, weekend and holiday coverage***

Our NOC Engineers ensure the maximum possible service availability and performance for all CX products. You will provide support for Technical Support, R&D, Product, and other internal teams while also providing a central hub of communication regarding the status and ongoing events within the network and platform. This is achieved by routine preventative and reactive tasks related to network and platform activity, creating, reviewing, and updating documentation as needed, and providing clear communication to stakeholders throughout the organization.

How will you make an impact?

• Responsible for troubleshooting Cloud Systems, and Network platform issues from a server-side perspective.

• Validates and tests all NICE CX products and platforms.
• Performs routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues.
• Responds to any number of alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoring.
• Wiki/KnowledgeBase resources.
• Works with both internal and external teams to assist in escalated troubleshooting for issues relating to NICE CX products and platforms.
• Interfaces with internal product teams to ensure the NOC remains current on new and planned product additions or updates.
• Familiar with industry standard tools such as IP Monitor, SolarWinds, and BMC in addition to a set of internal custom tools used in network management.
• Performs duties in a flexible fashion as the Network Operations Center is open 24x7x365.25.
• Other duties as assigned

Have you got what it takes?

• Associate degree in Computer Sciences, Information Technology, Information Services, or equivalent work experience.
• 5+ years experience working in a technical or support role within telecommunications, data network, or application server environments.
• Demonstrated understanding of network topologies, Windows server-client environments, and telecommunication environments with a focus on SIP.
• Understanding of packet analysis and packet capture utilities.
• Confident and goal-oriented attitude with an ability to set and meet short and long-term objectives.
• Experience in creating, utilizing, and maintaining technical documentation.
• Experience working in a Windows server environment as it relates to server and software management tasks.
• Ability to harvest and disseminate information in both formal and informal training environments.

You will have an advantage if you also have:

• Experience working with SaaS/cloud-based software environments.
• Experience with VoIP implementation and support, specifically configuration of SIP End points and troubleshooting SIP telephony challenges.
• Experience working with firewalls in general.
• Experience working with BMC.
• Experience working with applications driven by .NET, SQL, and other common Microsoft technologies.
• Experience with troubleshooting and identifying issues within data networks as it relates to SIP and software applications.
• Expertise with VoIP Gateways, SS7 Controllers, and soft switches.
• Comprehensive knowledge of TCP/IP, EIGRP, BGP, OSPF, telecom circuits ranging from DS-0 through OC-12.
• Experience with War Room situation participation and situation management analysis
• ITIL Foundation certification and experience within an ITIL Organization.