דרושים Senior Technical Writer ב-Netflix ב-ארהב

• Partner closely with multi-disciplinary team members - Product Design, Content Design, Product Management, Engineering, Research, Operations, and others – to take the business to the next level;

• Work across all stages of the design process (user research, ideation, concept development, validation, workflow diagramming, prototyping, final visual design, and implementation support);

• Deeply understand users and their needs, including generative user research and exploration;

• Create beautiful, emotionally compelling, pixel-perfect mockups and prototypes of the end-to-end user experience;

• Conduct usability testing and iterate on designs with users;

• Partner with PMs to craft systematic solutions that connect the dots between user needs, data, business goals, and business strategy;

• Partner with engineers to build impactful products and features within the constraints of our technology and timeline;

• Facilitate collaborative work sessions with all levels of company stakeholders;

• Advance the discipline of product design within the organization and with partners and clients.

• 5+ years of experience in enterprise software product design;

• Track record of designing and shipping enterprise experiences that have scaled to thousands of usersand had successful outcomes for global users and the business; Ideally in the areas of GenAI or Creative Tooling

• Ability to think at a high level about product strategy and articulate a vision;

• Ability to navigate ambiguity, and drive clarity that brings the user, technology, and business together into an actionable roadmap;

• Experience connecting the dots across the organization with other related initiatives across the company while driving collaboration;

• Exceptional communication skills, in writing and verbally, whether in small group discussions, large-scale presentations, or with executives;

• Extraordinary thoughtfulness and craft in interaction design, visual design, and prototyping;

• Humble, collaborative approach to partnering with PMs, engineers, and business stakeholders to find the best solution together;

• Mastery of Figma’s advanced features such as Autolayout, Variables, DevMode, Responsive Prototypes, etc;

• Experience collaborating with machine learning and data science teams to influence algo design from a user-centered lens

• Experience working with off-shore development teams and a point of view on how best to collaborate with them.

• At Netflix, all roles are expected to exemplify the

• An outstanding portfolio, showcasing your strengths in visual design craft, interaction design logic, and the rationale behind your design decisions;

• Effective English verbal/written communication and presentation skills, with the ability to successfully articulate design concepts to your team and senior stakeholders;

• Strong ability to think technically and collaborate seamlessly with engineers and data scientists as it pertains to understanding the benefits, possibilities, and constraints of common coding languages and machine learning platforms;

• Effective time management skills to balance project schedule with fast-paced deadlines;

• Strong conceptual thinking that balances user needs, business goals, and feasibility;

Pay Transparency

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top-of-market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $120,000 - $515,000.

See more detail about our Benefits

Job is open for no less than 7 days and will be removed when the position is filled.

• Design and build scalable infrastructure solutions to enable reliable and secure access to source code, build artifacts and continuous integration.

• Develop software solutions to integrate with existing infrastructure to enhance and extend existing capabilities.

• Evolve and improve logging, monitoring, tracing, alerting and dashboarding tools to enable improved insight into our infrastructure.

• Collaborate with various other Platform teams to ensure their systems can integrate with the development infrastructure.

• Automate the deployment and upgrading of third-party solutions in order to keep them up-to-date seamlessly.

• Support customers with a variety of source control, build and environment needs.

• Support cross-organization critical change campaigns across a wide variety of source code repositories.

• Engage with vendors on license management and support issues and deliver feedback on product improvements to increase Netflix developer productivity.

• Participate in product reviews and team meetings, providing technical insight. Help scope, estimate, and prioritize between conflicting needs.

• Evaluate new technologies and approaches to streamline and improve our rapid application development tooling and conventions.

• Develop and execute disaster recovery planning and preparedness.

• Work with our security team on long-term security initiatives and promptly respond to security incidents.

• Regularly learn new systems and tools as the Netflix platform and ecosystem evolve.

• Participate in our on-call rotation and contribute to incident reviews.
  

• You are self-driven and highly motivated to deliver top-tier solutions with minimal guidance. You also recognize when you're wrong, learning from your mistakes and moving past them.

• You look beyond short-term fixes in favor of long-term solutions, make wise decisions despite ambiguity, and use data to inform your intuition.

• You enjoy collaborating and pairing with engineers to understand what they want, figure out what they really need, and finally, what we should build.

• You strive to embrace best practices and are always searching for opportunities to continually improve.
  

• You have experience operating third-party software at scale on a major cloud platform such as AWS, GCP, or Azure.

• You have experience with programming languages like Java, Python or Golang.

• You are comfortable scripting solutions using languages like Python or Bash.

• You have experience operating source control management systems in a cloud environment, like GitHub Enterprise Server (GHES) or Atlassian Bitbucket.

• You have experience operating an artifact management system like JFrog Artifactory in a cloud environment like AWS.

• You have experience with monitoring and alerting systems and how to integrate them with existing solutions.

• You are experienced with relational and non-relational data stores.

Our culture is unique, and we live by our values, so it’s worth learning more about

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top-of-market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $100,000- $720,000.

| RESPONSIBILITIES

• Act as a high-responsibility service owner for a broad range of enterprise applications

• Relentlessly pursue improvements, with a keen eye for how engineering solutions reduce toil and eliminate manual tasks

• Design, implement, and maintain scalable and reliable infrastructure to support our services

• Develop, test, and deploy API integrations with other platforms and web services

• Implement and improve monitoring and alerting systems to proactively identify and address potential issues

• Partner closely with our Product Management and Netflix Technology Experience teams to identify support-enabling tools (i.e. self-service tools to help our Support teams scale)

• Administer, manage, and configure a variety of internal tools and SaaS applications such as Google Workspace, Slack, and Zendesk

• Partner with existing internal customer teams to assess opportunities for improvement, workflow efficiencies, and engineering solutions

| WE VALUE

• Strong problem-solving skills and the ability to make data-driven decisions

• Passion for engineering principles and developing tools and applications for impact with high quality

• Ability to thrive in a dynamic environment where needs shift and clearly articulate priorities and critical outcomes to your team

• Demonstrated sound judgment by taking a strategic approach to solving technical problems with a holistic view of the business impact

• Collaboration and continuous improvement are fundamental to growing the team’s impact over time

• A desire to learn and readiness to mentor others both within and outside of the team

| SKILLS AND EXPERIENCE

• 5+ years of experience as a Systems Engineer or in a similar role

• Strong scripting and programming skills (Python, Go, Java or JavaScript/)

• Expertise administering and developing solutions for enterprise software platforms like Slack & Google Workspace

• Experience with cloud platforms like AWS, microservices architecture

• Experience with low-code/no-code development platforms like Workato and Okta Workflows

• Experience with incident management and response

• Experience with employee onboarding and offboarding workflows

• Excellent communication & collaboration skills and a continuous improvement mindset

• Proven ability to cultivate relationships through influence

• Proven ability to assess complex issues and implement effective solutions

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $100,000 - $700,000.

Job is open for no less than 7 days and will be removed when the position is filled.

The Technology Research Group is on a mission to

As the Technology Research Group Senior Design Technologist, you will identify and propose solutions for a diverse set of challenges across the company and act as a cross-functional bridge within Games Experience Engineering and outside stakeholders and partners. At times, you will drive design implementation for new prototypes using experimental tech stacks, including actively scripting (throw-away prototype code). In other cases, you give the appropriate support, collaboration, ideation, and feedback to the designated design leader of a project so they can communicate the value-add to leadership.

• Be a part of Technology Research Group staff to help shape organizational, partner, and technical strategy.

• Design and create prototypes that serve as a proof of concept for technical research. These prototypes need to be the communication piece that explains the member’s user experience interfacing with the experimental tech stack.

• Invent new UX paradigms that will help drive innovation across the organization.

• Partner with Product, XD, Internal Games, External Games, and Games Experience Engineering to advocate for significant technical design investments that will set us up for success for years to come.

• Dive deep and understand problems across the significant investments within Netflix Games, from the internal studios, transmedia, external studios, product, and engineering teams.

• Product-minded IC that ensures technical design direction is compatible with product and content direction and vice versa.

• Collaborate with ICs in other organizations (Content, Transmedia, Product, XD, Data & Insights, Internal Game Studios) to advocate for holistic solutions to balance Gaming and Netflix concerns.

You may be a good match for this role if you;

• At least 10 years of game development experience with projects shipped utilizing R&D outcomes.

• Convey complex design concepts to stakeholders, driving conversations and decisions through written and/or verbal communication.

• Can work with senior leadership to develop a long-term technical strategy and map business goals to appropriate design investments.

• Have a proven track record in designing, building, and operating experimental systems that highlight and communicate the cool factor of sometimes esoteric technical stacks.

• Experience working with cloud gaming platforms and WebRTC technologies.

• Comfortable working in Unreal Engine, Unity3D, & Defold game engines. Preferably with shipped commercial projects.

• Comfortable working across multiple gaming platforms, including web, mobile, and console. Bonus points if you have experience working with custom hardware experiences.

• Deep experience working in prototype hardware environments, including controllers and nonstandard controller UX.

• You have deep technical art skills, visual effects, UI, UX, (C#, JS, UE C++.Blueprints).

• Are comfortable with ambiguous and fast-paced technical environments that require prototyping, experimenting, and iterating (including throwing away code) to get to product market fit.

• Can rapidly design, document, and implement new UI/UX schemas.

• You are deeply technical with success in setting the design direction for engineering projects, making strategic design decisions, and influencing cross-functional teams.

• Are strongly motivated to learn new domains and expand your current scope.

• Are curious about discovering innovative ways to solve problems.

• Are self-driven and highly motivated to deliver critical-tiered solutions.

• Are passionate about guiding, managing, and mentoring stunning colleagues.

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top-of-market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $100,000 - $720,000.

Job is open for no less than 7 days and will be removed when the position is filled.

The Role

In this role, you will manage UI projects across a large range of Netflix consumer offerings from Live to Streaming to Games. You will collaborate closely with Localization Program Managers, Product & Engineering, Content Designers as well as different functions within the Globalization team. You will manage the localization schedules, risks and quality control measures, all in service of successfully launching new Netflix experiences globally.

Responsibilities:

• Manage end to end localization projects including risk mitigation and change management

• Drive tooling updates, integrations and migrations with engineering teams

• Partner cross-functionally with Netflix stakeholders to identify critical business blockers and collaborate to solve and optimize these

• Thrive in a fast paced, ambiguous environment

• Able to multitask and pivot quickly

• Gather and provide project context to drive high quality output from localization vendors and freelancers

• Oversee the localization metrics for your projects including adherence to budgets, deadlines and quality thresholds

• Run project kick offs and meetings with cross-functional groups to ensure alignment

• Partner and train vendors, translators and reviewers

• Evangelize Globalization with stakeholders and its unique role at Netflix

• Support data-driven innovation initiatives such as AB Testing

Qualifications:

• Bachelor's, or Master’s degree, in Localization, Language Studies, or International Studies

• 5+ years of prior localization project management experience, working on projects that involve language launches, software, and/or creative content localization

• Ability to lead large scale technical, and cross functional projects to delivery

• Working knowledge of industry standard localization tools and best practices

• Strong analytical problem-solving skills

• Excellent written and verbal communication skills

• Biased to action with an emphasis on good judgment

• Strong attention to detail

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $70,000 - $370,000.

Job is open for no less than 7 days and will be removed when the position is filled.

• Common Languages and Tools: Java & other JVM languages, Gradle, Nebula, Spring Boot, JUnit, GraphQL, Kafka, PostgreSQL.

• Implement and manage build solutions that enhance the efficiency and reliability of software delivery.

• Develop and maintain backwards-compatible tools for dependency management and analysis.

• Integrate internal and vendor-provided build and test infrastructure into engineering workflows, focusing on reliability and ease of use.

• Design and develop tools and infrastructure to automatically detect, quarantine, and reproduce flaky tests.

• Create and maintain tools for analysis of distributed tracing tools for test runs.

• Develop and integrate software solutions that provide high-quality synthetic test data generated from captured production traffic and API schema registries.

• Correlate test coverage data with code changes, runtime execution, and trace data for comprehensive reporting.

• Maintain a strong focus on scalability, usability, and reliability in platform design to support a growing cohort of engineers.

• Be willing and able to showcase our team’s offerings to internal audiences

• Consult with other teams about how to best collaborate, integrate, and/or set up solutions for their needs

• Stay informed about industry trends and emerging technologies to ensure Netflix remains at the forefront of build, dependency management, and testing infrastructure.

• A skilled software engineer with experience in developer platform or productivity teams.

• A meticulous software designer who researches and documents technical tradeoffs clearly and concisely.

• A self-motivated and organized individual who can independently drive engineering-wide solutions.

• A proactive communicator who engages effectively with technical and non-technical stakeholders.

• An advocate for strong build, dependency management, and testing practices, with familiarity in popular build tools, test frameworks, code coverage tools, continuous integration systems, and post-deployment verification methods (a healthy contempt for flaky tests is a plus).

• You have shipped and maintained Java code in production.

• You have worked on various technology stacks and are familiar with a variety of ways that software could be designed for different optimizations.

• You have designed and implemented build and dependency management solutions.

• You have built (and tested) custom Gradle plugins.

• You have assembled JVM Spring Boot applications using Gradle.

• You have experience with Nebula, Gradle, Maven, etc, for dependency management.

• You have experience with using and explaining Develocity dashboards.

• You are comfortable working with Zipkin or similar tools in the tracing space.

• You have implemented advanced log, metric, or error stacktrace analysis.

Job is open for no less than 7 days and will be removed when the position is filled.

In this role, you will manage the intake, triage, communication, and escalation of all technical issues affecting Customer Support (CS) tools and technologies. You will collaborate closely with PSM Program Managers, CS Product Teams, CS Operations (CXO), Technical Research, and Engineering partners to manage the escalation lifecycle. Challenge the status quo by seeking opportunities to enhance reliability, partnering with the reliability and IT BPO program managers to prevent recurring issues rather than just fixing them. Additionally, you are responsible for providing administrative support for CS Tools user access needs. This position is crucial for ensuring that operations within the CS framework run smoothly and efficiently, particularly in maintaining and enhancing tool functionality and user experience.

• Manage the escalation lifecycle for all technical issues affecting users of Customer Service Tools and services. This includes issue discovery and validation, research, documentation, prioritization, and communication. Additionally, it involves advocating for fixes to engineering partners, third-party vendors, and the CS Product team, and validating the implemented fixes to ensure they effectively resolve the issues.

• Support CS Tools user access inquiries and group access policy management.

• Provide CS Operations teams with research support on BPO IT issues impacting agents and tooling.

• Support cross-functional stakeholders with CS Tools testing initiatives spanning new or updated product rollouts, CS Site onboarding, etc.

• Operate as a CS Tools subject matter expert for the CS organization.

• Manage support channel inquiries and ensure SLAs are met.

• Create and maintain runbooks and resource material pertaining to CS Tools support and user admin workflows.

• Flexibility in working hours to help meet the needs of the business.

• Participate in an oncall support rotation.

• Embody the

• 5+ years of relevant experience related to IT support, application support, technical troubleshooting, and issues research.

• A demonstrated proficiency working with Google Workspace, JIRA, Confluence, Kibana, Tableau, Zendesk, and other industry tooling.

• Experience supporting Customer Service target SaaS applications (CRM, CMS, CCaaS, etc).

• Effective communicator with stakeholders across all technical levels.

• Self-starter and fast learner who can work independently while using impeccable judgment.

• Exhibits a strong sense of curiosity and the initiative to explore unknowns and thrive in ambiguous situations.

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $50,000-$190,000.