דרושים Building Manager Netflix House - King Prussia ב-Netflix ב-United States, Upper Merion Township

As theTechnical Services Coordinator, you will support the Technical Services Manager, focusing on the permanent elements and touring experiences that bring Netflix House to life. This coordinator blends the focus of prioritization, hustle, and a love for continuous improvement of technical systems and processes.

You will be involved with all on-site technical services needs, including preventative maintenance, daily technical support for operations, and vendor coordination. You will ensure schedules and priorities are met to best serve our Fans and Employees. This individual will need to communicate with internal and third-party partners to ensure resources are readily available to maintain the complex technical nature of the Netflix House experience.

What you will do:

• Support the Technical Services Manager in maintaining all technical aspects of Netflix House's permanent and touring experiences, including preventative maintenance, daily handoff to operations, and ad-hoc work.

• Coordinate with various vendors to schedule and ensure that work is completed in a timely manner.

• Coordinate with the operations team to minimize Guest/Fan disruption when maintenance needs are identified.

• Work closely and communicate with Netflix Creative, Attractions, and Operations teams.

• Work with technical production teams on needed design changes and/or modifications to ensure Netflix House Technical Sustainability is upheld and current.

• Coordinate with corporate resources to establish best practices in technical services.

• Manage documentation and tracking for technical elements.

• Promote and foster a mindset of continuous innovation for internal teams and external partners.

• Establish regular meetings with key stakeholders to update on progress and solicit feedback.

What we need from you:

• Demonstrated, 5+ years of technical experience in the location-based entertainment industry, technical theme park maintenance, technical theater operations, or similar.

• Knowledge and excitement of both permanent and touring experiences around the world.

• Knowledge of all aspects of theatrical technical systems (lighting, AV, show control, scenic integration, SFPX, rigging)

• Familiarity with standards and regulatory bodies such as ASTM F24, UL, and TUV.

• Knowledge of current and future technology trends.

• Knowledge of Autodesk software (CAD, Revit, etc.)

• Experience in AR, VR, and emerging technologies production and integration.

• Ensure technical excellence, safety, and sustainability at Netflix House by managing technical operations, maintaining theatrical systems, overseeing vendor partnerships, and integrating innovative solutions for both permanent and touring experiences.

• Strong desire to think outside the box and innovate through technical solutions.

• Strong desire to find innovative and creative technical solutions to different types of experiences.

• Strong network of industry contacts.

• Excellent communication skills, both verbal and digital.

• Excellent organizing skills using digital tools and Google suite.

• Availability to work days, nights, weekends, and holidays at a 365-day attraction.

This salaried, on-site role reports to the General Manager and is based in King of Prussia, PA.

What you will do:

• Develop and lead the local sales strategy for Netflix House Philadelphia, and collaborate with other Netflix Houses across the country.

• Work closely with the global Live Experiences sales and marketing teams to align efforts and execute strategy.

• Build and maintain strong ties with local schools, universities, non-profits, tour operators, convention and visitor bureaus, and neighborhood organizations to develop repeatable programs and partnerships.

• Create compelling offerings for corporate clients, including buyouts, hospitality packages, and brand-aligned activations, working closely with the Netflix House programming team to customize experiences.

• Identify opportunities for group sales and partnership-based offerings to drive short-term revenue and long-term loyalty.

• Support local in-market activations, community events, and on-site promotional opportunities.

• Align with key stakeholders across Live Experiences, consumer products, finance & strategy, legal, human resources, and content teams.

• Monitor and report on sales goals, pipeline health, and campaign effectiveness, while continuously optimizing strategy based on data and insights.

What we need from you:

• Demonstrated 5+ years of sales experience in the location-based entertainment (LBE) industry.

• Strong understanding of the region to develop a localized sales strategy.

• Expertise in interpreting and distilling a large volume of sales and customer data into actionable insights, including the ability to accurately produce sales reports and effectively communicate sales patterns and needs to a broad audience.

• Excellent knowledge of creative marketing, distribution, and publishing. Demonstrated legal knowledge for sales activations.

• Ability to develop and maintain strong relationships with clients, communities, and cross-functional partners.

• Knowledge of marketing and sales trends in the LBE industry.

• Familiarity with event logistics, venue capacity planning, and staffing coordination for group events and buyouts.

• Strong desire to think outside the box and innovate, crafting custom experiences and bundles that make Netflix House the go-to destination for fandom-based gatherings.

• Excellent communication skills, both verbal and digital.

• Excellent organizational skills using digital tools and Google suite.

• Availability to support a 365-day attraction through flexible scheduling; this position balances a typical Monday through Friday work schedule with evening and/or weekend event support.

As the Operations Supervisor, you will lead the Fan (guests) and Crew (staff) experience in all Netflix House common areas. Your responsibilities include ensuring oversight of the Crew that are greeting, selling tickets, staffing two small attractions, and ticket scanning for two large walk-through experience spaces. You will be tasked with developing efficient staffing plans, recruiting, hiring, and training crew, and overseeing the daily operational flow to ensure a best-in-class Fan experience. You are an individual who is passionate about sharing Netflix fandom by leading a crew that is set up for success with great training, knowledge, and the right tools to create memorable experiences. The ideal Operations Supervisor is a communicative leader who is dedicated to developing and connecting with their team.

This role reports to the Assistant General Manager and is a salaried, on-site role based in King of Prussia, PA.

What you will do:

• Manage daily on-site operations for common areas, including entry greeting, ticket sales, and all aspects of two small attractions, as well as ticket scanning for the two large walk-through experience spaces.

• Focus on creating best-in-class fan service, including service recovery, within budget constraints.

• Act as a Manager on Duty and Safety on Duty for the operation.

• Develop hiring, training, and deployment strategies in partnership with house leadership.

• Own the development and employee journey for assigned Crew Members and Leads.

• Provide ongoing feedback to all Crew Members to support their role in the operation.

• Optimize ongoing operations to achieve maximum efficiency for Fan flow and labor utilization.

• Align with the Assistant General Manager and other departments to track against operational key performance indicators.

• Promote and foster a mindset of continuous innovation for internal teams and external partners.
  

What we need from you:

• Demonstrated 4+ years of operations supervisory experience leading a customer-facing team.

• Experience managing direct and indirect teams in an environment that embraces continual learning, feedback, and change.

• Strong knowledge of hiring practices and training & development strategies.

• Demonstrated experience in overseeing daily activities, enforcing EHS compliance, managing staff training, and optimizing workflows to enhance both safety and guest experience to ensure an overall safe, efficient, and guest-focused operation.

• Excellent communication skills, both verbal and digital.

• Excellent leadership skills.

• Strong desire to think outside the box and innovate.

• Availability to work days, nights, weekends, and holidays in a 365-day attraction

This salaried, on-site role reports to the General Manager and is based in King of Prussia, PA.

What you will do:

• Oversee the creative execution of the experience rooms, ensuring physical sets, signage, props, costuming, audio, and crew member performance reflect the original creative vision.

• Collaborate with the on-site Netflix House team, the corporate Netflix Experiences, and creative groups to maintain and evolve show quality standards.

• Provide direction to internal and external maintenance teams to ensure upkeep of attractions maintains the overall creative vision.

• Partner with operations management to coordinate and communicate show holds, cancellations, and contingency plans.

• Partner with the operations team to staff the attractions roles, including onboarding, ongoing performance development of staff, and coaching crew members to deliver authentic and consistently excellent storytelling.

• Lead rehearsals, training, and workshops as needed to maintain performance integrity, refresh timing and blocking, and implement creative or operational updates.

• Support and reinforce all safety protocols to ensure employee and fan/guest well-being.

• Assist crew members in finding productive channels for resolving issues, including administrative and show-related concerns, fostering a supportive and solutions-oriented environment.

• Document and track show notes in established systems, identifying trends, monitoring creative consistency, and maintaining a historical record for ongoing improvement.

• Maintain consistent communication with other Netflix Houses and the corporate creative team to provide learnings and help inform overall creative standards.

• Promote and foster a mindset of continuous innovation for internal teams and external partners.

What we need from you:

• Demonstrated 5+ years of show quality, stage management, creative operations, or attraction supervision in a theater, attraction, location-based entertainment (LBE), or similar environment.

• Deep understanding of stagecraft, attraction development, and ongoing show operations.

• Skilled in running rehearsals, adjusting blocking, and reinforcing performance standards.

• Strong knowledge of training & development strategies.

• Experience managing indirect teams in an environment that embraces continual learning and change.

• Excellent communication skills, both verbal and digital.

• Excellent leadership skills.

• Strong desire to think outside the box and innovate.

• Availability to work days, nights, weekends, and holidays at a 365-day attraction.

From new hire orientation to on-the-job skill development and regulatory compliance, you’ll be at the forefront of creating a culture of excellence, safety, and continuous learning. You will play a key role in designing and facilitating all aspects of operational training. You will partner with internal Crew, vendors, and Netflix corporate partners to continuously assess and update the training programing. This role is critical in ensuring every team member is operationally ready, empowered, connected, and immersed in the Netflix culture from day one.

What you will do:

• Facilitate immersive and engaging onboarding sessions for all new hourly crew members, ensuring that our culture, standards, and expectations are communicated and embraced.

• Lead the design and coordination of position-specific, on-the-job training programs, collaborating with other stakeholders to ensure seamless integration into daily operations.

• Manage and track all required safety, health, and regulatory training certifications. Partner closely with EHS and other compliance teams to ensure all internal and external requirements.

• Through internal tracking tools, maintain accurate training records, certifications, and compliance documents. Develop processes for tracking, reporting, and continuous improvement.

• Foster a culture of continuous improvement by introducing new training methodologies, technologies, and engagement strategies that support evolving operational needs.

• Serve as a training subject matter expert, providing guidance, resources, and best practices to support training initiatives across all operational areas.

• Ensure that every training interaction is an opportunity to reinforce our company values, storytelling traditions, and commitment to service excellence.

What we need from you:

• Demonstrated 3+ years of operational training experience in a fast-paced retail, attraction, or F&B operation.

• Proven experience facilitating and developing training programs, preferably within a high-volume, guest-facing environment.

• Strong knowledge of tracking systems and compliance processes.

• Demonstrated experience ensuring a safe, compliant, and well-trained workforce by overseeing onboarding, EHS training, regulatory compliance, and continuous learning while fostering a culture of innovation and excellence.

• Excellent communication skills, both verbal and digital.

• Strong desire to think outside the box and innovate.

• A commitment to fostering a safe, inclusive, well-trained, and high-performing workforce.

• Availability to work days, nights, weekends, and holidays at a 365-day attraction.

As theBuilding Manager,you will lead and oversee a facilities coordinator and the overall maintenance operations for one of the Netflix House sites. You will ensure that partnership relations, third-party vendors, repair, and maintenance is proactively maintained and managed.

What you will do:

• Source, vet, hire, and manage third-party vendors responsible for facility maintenance, utilities, custodial services, and mall operations.

• Lead daily operations management of contract janitorial providers, including service level agreements, key performance indicators, staffing, and ensure appropriate solutions are in place.

• Implement building management systems/protocols to maintain a best-in-class attraction with high foot traffic.

• Work with Managers to ensure daily engineering operations are intact and building equipment is online.

• Review MEP guidelines and capital projects planning.

• Develop strategic plans and contracts supporting UCAN, setting clear objectives for RFPs to enhance operational efficiency, maintain business continuity, and drive cost savings. Partners are Janitorial, Building Infrastructure, as well as other Workplace departmental structures.

• Seamlessly integrate teams and work processes with cross-functional partners, including the EHS, GSOC, FinOps, Space Planning, Labor Relations, and other key partners collaborating to drive results.

• Enhance safety measures by reinforcing comprehensive safety protocols for all facilities trades such as lock out/tag out.

• Liaise with the landlord to coordinate on all building matters

• Draft timely and end-of-day reports and written briefings for senior leadership.

• Utilize tools to maintain assets, manage preventative/corrective maintenance, as well as forecast equipment end of life and costs.

• Understand lighting and equipment to enhance merchandising.

• Liaise with the Show Quality Supervisor to maintain the physical elements of the two large and two small attractions.

• Work closely with the Netflix corporate facilities team, as well as other Netflix House sites, for best practices and continued learning.

What we need from you:

• Demonstrated, 5+ years of building/facilities management; experience in a mall environment, attractions, entertainment, or location-based entertainment, preferred.

• Demonstrated 2+ years of experience in a supervisory role.

• Strong project-management skillset to oversee projects, vendors, and partners.

• Strong desire to think outside the box and innovate through technical solutions.

• Good understanding of Environmental, Health and Safety (EHS) and/or OSHA qualification (or willingness to obtain).

• Excellent communication skills, both verbal and digital.

• Excellent organizing skills using digital tools and Google Suite.

• Excellent leadership skills.

• Strong network of industry contacts preferred.

As a Technical Services Manager, you will lead and oversee all technical aspects at one of the Netflix House sites, ensuring the permanent elements and touring experiences are executed and maintained to the level of technical excellence required by production.

What you will do:

• Ensure technical excellence in all aspects of Netflix House.

• Maintain all technical aspects of Netflix House permanent and touring experiences to support creative vision, budget, schedule, & project strategy - including show design, systems integration, overall safety, and maintenance.

• Vet, hire, and manage third-party technical vendors.

• Work closely and communicate with Netflix creative, production, and operations teams.

• Work with technical production teams on needed design changes and/or modifications to ensure Netflix House Technical Sustainability is upheld and current.

• Communicate with and solicit feedback from internal stakeholders and cross-functional teams.

• Establish regular meetings with key stakeholders to update on progress and solicit feedback.

• Develop long-term capital maintenance plans and technical lifecycle strategies to ensure sustainability and readiness for future upgrades or enhancements.

• Manage technical services budgets, including forecasting, resource allocation, and vendor contract negotiations.

• Facilitate communication with internal stakeholders and cross-functional teams, incorporating feedback to continuously improve technical execution.

• Maintain detailed technical documentation, equipment inventory, and compliance logs in alignment with safety standards and operational protocols.

What we need from you:

• Demonstrated, 10+ years of technical experience in the location-based entertainment industry, technical theme park maintenance, technical theater operations, or similar..

• Strong knowledge and excitement of both permanent and touring experiences around the world.

• Excellent knowledge of all aspects of theatrical technical systems (lighting, AV, show control, scenic integration, SFPX, rigging).

• Familiarity with standards and regulatory bodies such as ASTM F24, UL, and TUV.

• Well-rounded knowledge of current and future technology trends.

• Excellent knowledge of Autodesk software (CAD, Revit, etc.).

• Experience in AR, VR, and emerging technologies production and integration.

• Ability to manage technical operations, maintain theatrical systems, oversee vendor partnerships, and integrate innovative solutions for permanent and touring experiences at Netflix House to ensure technical excellence, safety, and sustainability.

• Strong desire to think outside the box and innovate through technical solutions.

• Strong desire to find innovative and creative technical solutions to different types of experiences.

• Strong network of industry contacts.

• Excellent communication skills, both verbal and digital.

• Excellent organizing skills using digital tools and Google Suite.