דרושים Technical Operations Specialist ב-Moonactive ב-Israel, Tel Aviv-yafo

• Act as the primary contact for IT-related inquiries and resolve technical support requests through in-person interactions, email, and ticketing systems.
• Diagnose and resolve complex hardware, software, multimedia, network, and security issues with advanced troubleshooting.
• Fully support, configure, maintain, and optimize end-user equipment and IT infrastructure, including systems and networks.
• Oversee IT aspects of employee onboarding/offboarding, utilize automation to streamline processes, and manage devices across sites using MDM for synchronization and security.
• Identify urgent technical issues, escalate as necessary, and collaborate with technical teams to ensure effective IT operations.
• Provide clear guidance, training, and support, acting as an internal tech consultant to enhance user experience.
• Implement and maintain IT best practices by evaluating and adopting new technologies to enhance process improvements and IT capabilities.

• At least 2 years of experience in Help Desk or IT Support roles.
• Strong customer-service orientation with exceptional user support skills.
• Excellent communication skills to interact effectively across all organizational levels.
• Proficiency in resolving IT issues for macOS and Windows operating systems, alongside strong familiarity with IT equipment and peripherals.
• Experience with IT management environments such as Jamf, Microsoft Azure, Active Directory, Okta, Microsoft Office 365, and Google Workspace.
• Solid understanding of networking components and infrastructure (LAN/WAN, TCP/IP, DHCP, DNS).
• Strong knowledge of information security principles and best practices.
• A proactive mindset with curiosity and eagerness to learn and integrate new technologies.
• Fluent in Hebrew and English.

• Integrate creative assets (art and visual effects) into the game.
• Investigate and implement new techniques and practices.
• Optimize workflow processes using tools and scripts so each teammate can focus on their core contribution.
• Contribute to technical solutions and pipeline design for the production and delivery of art assets and help leverage our technology.
• Be responsible for creating a smooth pipeline for designs and assets incorporating significant amounts of 2D elements.

• Portfolio - Must
• Knowledge in 2D animation, Unity and Photoshop.
• Experience in Unity or ability to undergo Unity training.
• Proven track record of both artistic and technical creativity with a passion for solving problems.

Advantage:

• Knowledge of writing shaders and scripts in Unity.
• Previous experience working in the mobile games industry.

You will be instrumental in advancing our art creation processes by harnessing the capabilities of artificial intelligence. You will focus on developing, training, and implementing AI models and tools to enhance visual development for our games and marketing efforts.

• Train, fine-tune, and implement cutting-edge generative AI models tailored for artistic applications, exploring various techniques and datasets for image, video, and 3D asset creation.
• Design, develop, and optimize user-friendly tools integrating AI models (e.g., for image/video generation/analysis, content creation) to empower artists and designers. Integrate AI APIs into existing production pipelines.
• Work closely with art, design, and development teams to integrate AI-generated assets and tools into game development workflows, marketing materials, and other creative projects.
• Stay up-to-date with the latest advancements in AI technology and techniques relevant to art creation, championing exploration and implementation to push creative boundaries.

• Proven experience training and developing generative AI models for visual applications (image, video, animation), with hands-on experience using relevant frameworks and platforms (e.g., ChatGPT, Gemini, Stable Diffusion, Midjourney, Runway, Comfy UI, Eleven Labs, Flux, Luma Dream Machine).
• Proven programming skills in Python and familiarity with core AI/ML libraries (such as TensorFlow, PyTorch, Keras) and development environments (like GitHub).
• Demonstrable experience integrating AI models and APIs into existing pipelines and tools.
• A strong visual sense, understanding of art fundamentals (composition, color theory, form), and an appreciation for artistic quality.
• Excellent ability to communicate technical concepts clearly and collaborate effectively within cross-functional teams.
• Genuine excitement about the intersection of AI and art, with a drive to explore new creative possibilities.

• Assist in IP protection and submitting IP takedowns
• Use of automated tools for online brand protection

• A student with a minimum of two years remaining of Law studies
• Native, mother-tongue English
• Strong interpersonal and communication skills, with the ability to establish relationships across the organization
• Strong change and project management skills, including the ability to manage time well, prioritize effectively and handle multiple deadlines
• Ability to undertake large, long-term projects, develop alternative methods to complete them, and implement solutions
• Strong work ethic and enthusiasm
• Ability to handle confidential and sensitive information with appropriate discretion

• Managing game escalations, including business and technical aspects
• Performing in-depth troubleshooting including analytics events, reading and analyze game logs
• Researching, diagnosing, troubleshooting and identifying solutions to resolve players issues
• Leading game campaigns and technical maintenance events end 2 end
• Managing game releases, including rollouts on Apple/Android platforms, tracking rollout KPIs, crash rates and ANRs
• Providing solutions for complex issues that were escalated by other support levels
• Collaborating with the Business, Operation, Support and R&D teams

• 2+ experience in Tier 2, Technical Support, Production Engineer or similar role
• Proven experience with SQL and data analysis
• Experience with system log analysis (Kibana/Coralogix)
• Experience with observability systems, monitoring and alerting (NewRelic, Datadog etc..)
• Experience working with REST APIs and WebSocket (Postman / hoppscotch)
• Ability to understand flows and provide creative troubleshooting solutions
• Multi-tasker, self-learner, highly motivated and a team player
• Strong capabilities building organized processes and structured formal documentation.
• English - excellent written and verbal communication skill

• Integrate creative assets (art and visual effects) into the game.
• Investigate and implement new techniques and practices.
• Optimize workflow processes using tools and scripts so each teammate can focus on their core contribution.
• Contribute to technical solutions and pipeline design for the production and delivery of art assets and help leverage our technology.
• Be responsible for creating a smooth pipeline for designs and assets incorporating significant amounts of 2D elements.

• Portfolio - Must
• Knowledge in 2D animation
• Experience with Unity
• Proven track record of both artistic and technical creativity with a passion for solving problems.

Advantage:

• Knowledge of writing shaders and scripts in Unity.
• Previous experience working in the mobile games industry.

We're looking for an experienced and ambitious Technical Project Manager to join our growing team. As a Technical Project Manager at Moon Active, you will be responsible for leading implementation projects by communicating the project status, timelines, and technical requirements, and working with internal teams to drive project deliverables right from project inception through to completion, overseeing a successful output.

• Managing multiple complex onboarding implementation projects
• Oversee all aspects of project management and ensure the successful completion of implementations and deliverables
• Tracking and communicating project status, risks, issues, decisions, and action items to all key stakeholders as needed
• Monitor the day-to-day activities of the entire project team and ensure work is progressing as planned
• Create overall project plans and work with the project teams to maintain them
• Actively monitor project scope and health to identify, track, and communicate potential risks and issues to project delivery

• 5 + years of experience as a delivery project manager
• Experience in managing 10+ projects simultaneously, with cross and multiple teams management
• Familiar with project management tools as Microsoft Project, Smartsheet and others
• A deep understanding of complex systems, technical dependencies, implications and requirements
• Excellent client-facing communication skills and ability to develop relationships with stakeholders and understand their needs
• Strong organizational, planning, and time management skills
• Ability to work in a fast-paced team environment and to multi-task and prioritize to meet deadlines
• Strong analytic, problem-solving, and decision-making capabilities
• Strong presentation skills for all levels, including C-level and executives
• Education - BSc or BA, preferably in technology-related programs