דרושים Service Delivery Manager ב-Mongodb ב-ארהב

• Product Strategy and Ownership: Drive the complete lifecycle of the product, from defining vision and strategy to roadmap creation and execution; Align product direction with business priorities, IT architecture, and stakeholder needs; Define the "art of the possible," balancing quick wins with long-term improvements, and advocate for strategic innovation in data products
• Requirements Gathering and Use Case Definition: Partner closely with stakeholders, including analysts, engineers, and product managers, to collect and document detailed business requirements; Interview diverse personas to determine use cases, user stories, and actionable solutions, ensuring stakeholder pain points are accurately captured
• Stakeholder Collaboration and Advocacy: Serve as the voice of the user, gathering feedback and championing their needs; Develop and maintain strong partnerships across business units, engineering teams, and executive leadership. Provide clarity and transparency to the business on product progress, prioritization decisions, and roadblocks
• Agile Product Management: Lead and drive agile ceremonies, from backlog grooming to sprint planning and retrospectives; Collaborate closely with technical teams to ensure timely and high-quality product delivery; Balance addressing tech debt while driving innovation and new feature development in sprints
• Enablement and Long-Term Discoverability: Build user-friendly documentation and guides to drive product adoption and longevity; Communicate complex concepts in a manner easily understood across multiple audiences, ensuring discoverability and literacy of data products
• Performance and Market Analysis: Define measurable product outcomes and success metrics. Continuously analyze data signals to inform innovation, roadmap prioritization, and product delivery; Conduct market research to stay up-to-date with industry trends and guide strategic direction for products and the Internal Data Platform
• Product Marketing & Adoption: Announce product features and datasets through effective product marketing strategies and evangelization efforts, driving adoption across MongoDB teams; Re-launch features as needed to invigorate usage and showcase core capabilities
• Change Management: Partner with change management and training teams to promote adoption of features and capabilities; Communicate product changes effectively and track KPI metrics for success

• Experience: 5+ years of experience in product management, preferably in data products, or equivalent work experience with a proven ability to define product scope and collaborate with technical teams to deliver impactful solutions
• Strategic Thinking: Demonstrated ability to align product roadmaps with business priorities, operational needs, and technical feasibility. Skilled at making trade-off decisions between scope, resources, and timelines
• Stakeholder Empathy: Strong stakeholder-focused mindset, with a track record of understanding pain points, building partnerships, and translating insights into actionable requirements and solutions
• Technical Strength: Deep understanding of data engineering, analytics, and UX fundamentals. Experience working with analysts, data scientists, engineers, product managers, and operators, with the ability to step into their shoes and anticipate their needs
• Agility in Execution: Proficient in leading agile teams and ceremonies, managing technical dependencies, and driving continuous improvement of product processes and user experiences
• Effective Communication: Exceptional written and verbal communication skills, enabling collaboration across diverse company audiences, both technical and non-technical
• Growth Mindset: Adaptable, eager to take on challenges beyond the defined scope, highly organized, and detail-oriented to ensure thorough execution and delivery
• Outcome-focused Approach: Strong focus on measurable product outcomes and iterative improvement, with the ability to define and monitor success metrics
• Educational Background: B.Sc. in Computer Science or a related field preferred, or equivalent work experience in technology and product domains

• Data Analytics Expertise: Experience with BI, data engineering, or analytics tools; enjoys digging into data for insights, progress validation, and new opportunities
• Market Awareness: Keeps up-to-date with market trends in databases, data science, and software development, influencing product strategies accordingly
• User Enablement: Skilled in creating guides, documentation, and onboarding materials for stakeholders, driving long-term stakeholder productivity
• Evangelization Passion: Demonstrates enthusiasm for promoting, re-launching, and driving adoption of products, datasets, and features
• Metadata Management Knowledge: Understands the importance of metadata creation and documentation for long-term discoverability and literacy of data products

• Lead, mentor, and inspire a team of Sales Development Managers to consistently surpass monthly, quarterly, and annual team performance targets.
• Drive strategic planning for pipeline generation across regions, ensuring alignment with overall company and sales objectives.
• Empower SDMs to develop high-performing ADR teams focused on strategic prospecting, opportunity creation, and strong pipeline contribution.
• Build, recruit, and retain top leadership talent, setting a high bar for future Sales Development Managers and Account Development Representatives.
• Partner with senior Field Sales, Inside Sales, Marketing, and Operations leadership to align pipeline development with territory and market needs.
• Establish and continuously refine scalable processes for lead management, follow-up SLAs, conversion optimization, and global best practices.
• Provide senior leadership with accurate forecasting, pipeline analysis, and data-driven insights to guide decision-making.
• Actively engage in strategic prospect qualification and executive-level meetings to ensure organizational alignment and pipeline health.
• Drive global initiatives to innovate and scale the Sales Development organization, collaborating with peers across regions.
• Define and manage performance metrics, coach SDMs on execution, and ensure accountability across all levels of the team.
• Serve as a cultural leader within the Sales Development organization, embodying MongoDB’s values and modeling excellence in leadership.

• Proven success leading leaders — minimum of 1 year managing Sales Managers (preferably in Sales Development or Inside Sales) and 4+ years total sales leadership experience.
• Background in SaaS or enterprise technology with a track record of scaling high-performing teams.
• Minimum 2 years of full-cycle sales experience as an individual contributor, with demonstrated quota attainment.
• Strong ability to design and execute sales development strategy across regions, not just at the team level.
• Deep understanding of sales methodologies, pipeline creation, and enterprise sales motion.
• Excellent leadership, coaching, and influencing skills; ability to build strong partnerships across functions and geographies.
• Skilled in business planning, performance management, and data-driven decision-making.
• Ability to thrive in a fast-paced, rapidly changing environment while maintaining a high standard of excellence.

• Passion for growing your career in the largest market in software (database).
• Experience leading first-line leaders and building leadership bench strength.
• Previous training in methodologies such as Command of the Message, MEDDIC, SPIN, or Challenger Sales.
• Familiarity with databases, developers, or open source technology is a plus.

• MongoDB invests heavily in the development of each of our new hires & continuous career development
• Best in breed Sales trainings in MEDDIC and Command of the Message, including our comprehensive Sales Bootcamps and development programs
• New hire stock equity (RSUs) and employee stock purchase plan
• Generous and competitive benefits (parental leave, fertility & wellbeing support)
• Friendly and inclusive workplace culture -

Hands-on experience designing and implementing paid digital programs is a must, ABM experience is required. The right candidate will be a strong program manager, have excellent collaboration and communication skills, and have experience working within paid digital platforms.

This role will be based remotely in New York.

1. Partner with marketers from across the Global Demand Center, Regional Marketing, and Product Marketing to fine-tune existing processes and programs, and design new workflows as needed
2. Act as the digital acquisition team point of contact for global paid digital ABM campaign planning and execution
3. Take lead on the programs you manage by working with our media agency to launch new paid digital campaigns, and communicating key milestones and learnings back to your stakeholders
4. Ensure that we have the right reporting dashboards in place for the programs you oversee, and manage conversations with our Marketing Operations and Analytics teams to design new dashboards as needed
5. Leverage digital platforms and analytics tools to gather data, extract insights, design experiments, and make informed recommendations to help progress your programs
6. Work with your manager to develop budget plans and forecasts, and determine spend allocations across programs

• B2D or B2B marketing experience, ideally in SaaS/Self-Serve. 2+ years of experience in marketing to a technical audience preferred
• 4+ years of experience managing programs across paid digital channels, including experience building ABM digital programs
• Exceptional project management experience, with experience keeping track of multiple projects at once and prioritizing work based on business impact. Experience working with project management tools like Wrike a plus
• Effective communication skills, with experience communicating processes and best practices to stakeholders. Ability to be flexible as needs change across teams and programs
• Critical thinker, with the ability to quickly ascertain cross-functional needs, understand how these needs ladder up to marketing and company objectives, and make informed recommendations to non-analytical audiences
• Direct experience managing campaigns across Meta, LinkedIn, and Google
• Experience working with and managing relationships with digital agencies
• Strong track record of achieving program goals and business objectives

• 7+ years experience working in Customer Success, Account Management, Client Services or other similarly customer-centric role.
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc.
• An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
• Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
• Prior exposure to database, cloud, and infrastructure technology is a plus

• Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
• Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
• Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
• De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
• Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
• Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
• Document all customer interactions in internal systems, including Gainsight and Salesforce.com
• Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
• Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
• Forecast expected churn and growth to your senior leadership team
• Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
• Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

This role can be based out of San Francisco, Seattle, or remotely in the US region.

Leadership & Strategic Partnership Management

• Lead and mentor a team of Partner Solution Architects, cultivating strong relationships across the partner ecosystem
• Develop and execute strategic initiatives to align partner success with MongoDB’s objectives
• Collaborate with cross-functional teams (product, engineering, sales) to drive strategic business plans for partner engagement

Technical Enablement & Market Relevance

• Equip partners with knowledge and resources to ensure technical alignment and support go-to-market success
• Help partners understand and position MongoDB solutions to meet evolving market needs
• Serve as a trusted advisor, reinforcing MongoDB’s competitive advantage within the partner ecosystem

Business Development & Ecosystem Expansion

• Work closely with sales and marketing to identify ecosystem opportunities, driving joint business growth and expanding market reach
• Oversee the creation of co-branded solutions and proposals, supporting revenue targets and mutual alignment
• Address partner challenges by providing relevant business and technical solutions

Inclusive Leadership & Team Development

• Foster a high-performance, inclusive team culture focused on growth, mentorship, and diversity of thought
• Champion best practices in partner engagement and strategic planning, ensuring a supportive environment for all team members
• Build team agility to respond effectively to shifting market and partner dynamics

Cross-functional Collaboration & Communication

• Serve as a liaison between MongoDB’s internal teams and partners, providing timely updates and strategic insights
• Communicate complex concepts accessibly to ensure stakeholder alignment
• Represent MongoDB at events and forums, strengthening its reputation as a partner-centric organization

• 5+ years of experience in partner management, solution architecture, or related roles, with a strategic focus and at least 6-8 years in a leadership capacity
• Strong background in developing and executing strategies for partner engagement and success, ideally within technology or cloud environments
• Excellent relationship-building skills with an ability to engage and influence senior leaders across diverse partner organizations
• Strong communication and collaboration skills, with an ability to articulate both business and technical value to a wide range of audiences
• Commitment to inclusivity and fostering a diverse, equitable team environment
• Bachelor’s degree in Business, Computer Science, or a related field, or equivalent experience; advanced degree or relevant certifications are a plus
• Willingness to travel up to 30% to support partner engagement

• An opportunity to drive MongoDB’s impact within the rapidly growing partner ecosystem, shaping the future of data solutions across various industries
• Exposure to a dynamic, inclusive work environment that values diversity of experience, thought, and background
• A role in a mission-driven company that prioritizes professional growth, personal wellbeing, and societal impact

• 7+ years experience working in Customer Success, Account Management, Client Services or other similarly customer-centric role
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc.
• An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
• Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
• Prior exposure to database, cloud, and infrastructure technology is a plus

• Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
• Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
• Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
• De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
• Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
• Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
• Document all customer interactions in internal systems, including Gainsight and Salesforce.com
• Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
• Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
• Forecast expected churn and growth to your senior leadership team
• Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
• Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

• Manage a portfolio of high-impact, long-running escalations, driving them to resolution
• Map customer stakeholders, set and reset expectations, and maintain clear, consistent communication
• Collaborate with Engineering and Field leadership to secure resources and drive issue resolution
• Organize and lead internal and customer calls, ensuring alignment and progress across teams
• Maintain a regular communication cadence, including executive summaries for internal stakeholders
• Ensure timely delivery of commitments by proactively communicating risks or changes
• Deliver high-quality incident resolution focused on root cause analysis, prevention, and knowledge transfer
• Track and analyze escalation trends to contribute to continuous process improvements
• Lead or support initiatives that evolve escalation and incident management practices

• 3+ years managing highly technical customer escalations in the software industry
• Experience with managing and engaging customers throughout the case life history
• Skilled in conducting customer facing and internal technical root cause analysis
• Strong background in utilizing pager duty and managing incidents
• Strong troubleshooting and diagnostic skills with experience in distributed systems and advanced computing concepts
• Familiarity with Linux, cloud platforms (AWS, GCP, Azure), and database technologies
• Experience in corporate/vendor environments working with customers, stakeholders, and vendors
• High emotional intelligence, a customer-focused mindset, and a strong desire to help others
• Ability to quickly learn new technologies and think on your feet in complex situations
• Excellent communication skills (written and verbal) with experience engaging executives and translating technical issues for diverse audiences

• Experience in software engineering with comfort in programming, queries, and command-line operations
• Background in technical support, customer success, or account management at a database or distributed systems company (NoSQL experience preferred)
• Hands-on experience as a database, network, or storage administrator
• Cloud expertise with AWS, Azure, GCP, and familiarity with IaaS, PaaS, and SaaS environments