דרושים Business Tech Support Specialist ב-Monday ב-United States, New York

• Manage, coach, and support a team of technical specialists while fostering a collaborative, high-performing environment.
• Act as the primary point of contact for internal client-facing teams, resolving tickets, escalations, and system-related issues (e.g., Salesforce).
• Initiate and manage technical and process improvement projects, ensuring timely delivery and measurable impact.
• Create, refine, and document policies and procedures to improve efficiency and prevent recurring issues.
• Partner with Business Operations, Billing, Finance, IT, and R&D to align support with organizational goals.
• Oversee business support systems, troubleshoot complex issues, and ensure reliability and performance.
• Stay ahead of industry trends, contribute to the technology roadmap, and recommend innovative solutions.
• Quickly connect internal requesters to the right resources and maintain a comprehensive knowledge base.

• 5+ years of experience in technical support or related roles, including 2+ years in team leadership.
• Strong knowledge of business support systems and processes (e.g., Salesforce) with proficiency in CRM/ticketing tools.
• Demonstrated success in project management and process improvement.
• Excellent leadership, communication, and interpersonal skills with proven ability to coach and develop teams.
• Strong problem-solving and analytical abilities; able to thrive in fast-paced, dynamic environments.
• Experience in SaaS environments and Salesforce administration preferred.

What You’ll Get:

At , we believe in creating a workplace that fosters innovation, collaboration, and personal growth. We are passionate about helping our customers succeed, and our platform is built to make work more transparent, productive, and engaging. Join us on our journey to revolutionise the future of work!

• Competitive salary with bonus structure & equity model
• Professional development opportunities.
• Collaborative and inclusive company culture.
• Access to wellness programs and team-building activities.
• Be part of a well-funded, proven startup with big ambitions, competitive salary, bonus potential, and eligibility to take part in the company equity incentive program
• Medical, dental, and vision insurance
• Parental leave, time off policy, commuter benefit, fitness benefit, and lunch benefit
• Amazing culture - collaborative, transparent & fun!
• Great Place To Work certified
• Named a Best Place to Work by BuiltIn

Visa sponsorship for this role is currently not available.

• Partner with the Regional Director to execute the talent acquisition strategy for the Business group, ensuring alignment with organizational goals.
• Manage and develop a team of TA Partners and a coordinator, fostering a collaborative and performance-driven environment.
• Collaborate with hiring managers to create effective recruitment and sourcing plans, and run structured interview processes.
• Ensure a best-in-class candidate experience that reflects monday’s values and commitment to excellence.
• Leverage recruitment tools, data, and market insights to improve sourcing, reduce time-to-hire, and maintain quality of hire.
• Partner with the Marketing and People teams to promote our employer brand in target markets across North America.
• Represent monday at targeted events and networking opportunities to engage with top talent.
• Implement DEI best practices throughout the recruitment lifecycle and track progress toward hiring goals.
• Provide regular reporting on hiring activity, pipeline health, and market conditions to stakeholders.

• Experience: 5+ years leading talent acquisition teams for corporate/business functions (CCO, Marketing, G&A) in a fast-paced environment.
• Market Knowledge: Strong understanding of the North American talent markets for corporate and business roles.
• Analytical Skills: Ability to use recruitment data and insights to guide decision-making and improve processes.
• Communication: Excellent verbal and written communication skills, with the ability to build strong relationships across the organization.

Please note this a hybrid role working 3 days/week in our NYC office.

Visa sponsorship for this role is currently not available.

Business Enablement:

• Champion our security value proposition by supporting pre- and post-sale processes with prospects, customers and partners.
• Manage the completion of security questionnaires, legal exhibits and strategic calls within SLAs - balancing accuracy, timeliness and stakeholder expectations.
• Own and maintain security documentation and internal knowledge bases, including whitepapers, FAQs, and other collateral that supports scalable communication of our security posture.
• Equip client-facing teams by leading security onboarding sessions, and delivering ongoing training for Sales, SEs, CSG, and Partners (and other groups as needed).
• Support RFPs and large deal cycles, ensuring security requirements are met with confidence and clarity.
• Represent the Security team in customer-facing meetings - translating technical language of security, R&D and product teams, addressing concerns, providing insights and acting as a trusted expert.
• Support managing third-party risk management, helping evaluate and oversee vendor relationships from the security perspective.

Strategic Project Work:

• Lead initiatives that bring the GRC team’s vision to life - whether it's streamlining internal processes or improving external-facing assets.
• Drive continuous improvement by contributing to our internal policies, standards, and workflows - keeping them aligned with evolving best practices.
• Collaborate with Product teams to address security gaps or concerns in large account opportunities.

• 3+ years of experience in information security within client-facing roles (e.g. tech support, sales engineering or customer success), ideally supporting enterprise customers with complex security expectations within a SaaS environment.
• Expertise with security certifications such SOC 2 and ISO 27001, with a clear understanding of how to apply frameworks to meet business and customer needs.
• Executive-level communication skills - you know how to manage expectations, build trust, and hold productive conversations with senior customer stakeholders.
• Skilled at bridging technical and non-technical teams, aligning everyone around shared security goals. Strong grasp of enterprise security needs, with the ability to translate complex concepts into clear, actionable plans for a variety of audiences.
• Independent and proactive, you can take ownership of your work from start to finish - balancing priorities and managing your time effectively.
• A true team player - humble, empathetic, and committed to helping others succeed.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Excellent written and verbal communication in English, with a focus on clarity, empathy, and influence.

• Build, nurture, and lead our North America SDR and BDR teams, capturing market opportunities across all segments.
• Develop and implement a significant, sustainable growth plan for the teams over the next 3-5 years, in collaboration with regional leadership.
• Achieve and exceed ARR and other set goals, aligned with OKRs and other priorities.
• Build and develop a best-in-class first-line management team, driving performance and maintaining our culture as we scale.
• Lead our expansion upmarket by implementing robust sales methodologies, territory and account planning, and associated training and development.
• Hire market-leading talent whose values align with our company, ramp them up quickly to accelerate time to productivity.
• Drive division-wide understanding and adoption of forecasting processes, achieving improved forecasting accuracy and advanced visibility.
• Develop the team’s core skills with insightful feedback, tailored development plans, and a focus on continuous improvement.
• Inspire a culture of teamwork, transparency, and accountability, leading from the front.
• Take a proactive approach to performance management, with strong cadences, clear expectations, and transparent and timely feedback.
• Be a strong partner to Sales and Marketing Leadership to optimize our top of funnel for both efficiency and effectiveness.

• 5+ years of experience leading high-performing sales development/account management teams, with 2+ years of second-line management experience.
• History of exceeding team quotas in high-growth technology companies.
• Deep understanding of the mechanics of working with organizations, navigating complex account life cycles and enterprise sales cycles.
• Expert knowledge in advising on solution-based sales, ROI analysis, and navigating complex lines of influence between business and horizontal stakeholders (IT, Legal, Procurement).
• Demonstrated ability to engage, hire, and develop top sales talent.
• Strong knowledge of outbound sales methodologies (e.g., Command of the Message, MEDDPICC) and implementing strategies from scratch.
• Proven process and track record of coaching and developing first-line sales management and sales professionals.
• Experience evolving sales mindset and processes, with strong emotional awareness and change management skills.
• Capable of designing and implementing a top-tier outbound sales strategy, including best practices, processes, and tools, in collaboration with sales enablement.
• High level of discipline and a robust operating cadence for performance management and forecasting.
• High-functioning and knowledgeable about market opportunities, with the ability to inspire and lead a team to capture them.
• Strong executive presence and gravitas, capable of representing the SDR and BDR teams internally and externally, including public speaking engagements.
• Leads with transparency, empathy, and accountability, aligning with our core values.

What You’ll Get:

At , we believe in creating a workplace that fosters innovation, collaboration, and personal growth. We are passionate about helping our customers succeed, and our platform is built to make work more transparent, productive, and engaging. Join us on our journey to revolutionise the future of work!

• Competitive salary with bonus structure & equity model
• Professional development opportunities.
• Collaborative and inclusive company culture.
• Access to wellness programs and team-building activities.
• Be part of a well-funded, proven startup with big ambitions, competitive salary, bonus potential, and eligibility to take part in the company equity incentive program
• Medical, dental, and vision insurance
• Parental leave, time off policy, commuter benefit, fitness benefit, and lunch benefit
• Amazing culture - collaborative, transparent & fun!
• Great Place To Work certified
• Named a Best Place to Work by BuiltIn

Visa sponsorship for this role is currently not available.

Come join our team so, together, we can impact how teams work across the globe!

• The Account Executive position is a quota-carrying role where you will own the full sales cycle for our monday Dev product within a PLG (sales-assisted) motion.
• Lead discovery and monday Dev-focused demos to align on business outcomes, while highlighting possibilities and best practices
• Develop a comprehensive understanding of monday.com’s solution and connect usage directly to customer ROI
• Act as a product owner in an agile environment, developing strategies and coordinating cross-functional support to develop and deliver the #1 Dev product in the market
• Stay up-to-date with industry trends to effectively position monday against alternatives, and continuously enhance our offering for scale

• 3+ years of full-cycle B2B SaaS sales experience
• 2+ years of experience selling a dedicated Agile development SaaS solution
• Full Direct (New Business) sales cycle & Cross-Sale (Expansion) experience required.
• Entrepreneurial mindset and ability to execute. This is the start of a large scale build-out
• Ability to continuously expand product knowledge and stay up-to-date on industry trends to effectively position against competitors
• Demonstrate a strong adherence to process, with a passion for process improvement
• Strong customer-facing and presentation skills with ability to establish credibility with executives
• Experience negotiating and navigating contracts and legal discussions
• Ability to build strong personal relationships, internally and externally
• Excellent written and oral communication skills
• Track record of success being a self-starter, results-oriented, adaptable, and inquisitive
• BA/BS degree preferred; or equivalent relevant work experience

What monday.com can offer you:

• Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefits package, and bonus potential.
• An amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
• Monthly stipends for food, wellness, and commuter/remote work
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
• Award-winning work environment - named a “Best Place to Work” by BuiltIn as well as “Great Place To Work” certified
• We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kiev, Sydney, São Paulo, and Tokyo

Visa sponsorship for this role is currently not available.

• Customer Health & Retention Analysis: Develop metrics, dashboards, and deep‑dive analyses on NDR, GDR, churn, adoption, and product usage to surface growth opportunities and risk signals.
• Insights & Reporting for the CCO: Lead the weekly/monthly business‑review cadence, delivering timely insights that guide customer strategy, resource allocation, and account‑level plays.
• Predictive Modelling & Forecasting: Build models to predict renewal likelihood, expansion potential, and churn drivers; partner with Data Engineering to productionize solutions in Snowflake and Looker.
• Data Visualization & Storytelling: Design intuitive dashboards and executive‑level presentations that translate complex findings into clear, actionable narratives.
• Cross‑Functional Collaboration: Work closely with Customer Success, Support, Product, Finance, and Revenue Operations to design programs that improve customer outcomes and drive NDR.
• Operational Enablement: Provide ad‑hoc analysis for capacity planning, strategic planning, and executive‑level requests.

• 8+ years in customer analytics, customer success operations, or revenue analytics within a B2B SaaS environment partnering closely with post‑sales teams.
• Demonstrated business modeling skills—able to translate customer and operational data into scenarios, forecasts, and actionable revenue insights.
• Exceptional analytical and storytelling skills—able to distill complex findings into clear, actionable insights for non‑technical audiences.
• Proficient SQL skills—you can write and maintain easily understood queries in Snowflake (or similar warehouses).
• Proven experience designing dimensional data models and building self‑serve dashboards in Looker, Tableau, or comparable BI tools.
• Bachelor’s degree (or equivalent practical experience) in an analytical or quantitative field.

Nice to have:

• Hands‑on expertise creating customer health scores, churn/expansion propensity models, and predictive retention forecasts.
• Familiarity with customer‑centric platforms (e.g., Gainsight) and CRM systems (e.g., Salesforce) as well as key CS metrics (CSAT).
• Prior support of Customer Success or Customer Operations teams.

What monday.com can offer you:

• Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program
• Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
• Monthly stipends for food, wellness, and commuter work
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
• Award winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified
• We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kiev, Sydney, São Paulo, and Tokyo

Please note that this role is on a hybrid model.

Visa sponsorship for this role is currently not available.is proud to be an equal-opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws

• For New York City-based hires only: Compensation Range: $150K -$170K base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.

• Handle customer invoicing in our ERP system
• Take part in the company’s monthly Order-to-Cash cycle, ensuring timely sales order processing
• Process internal requests for customer data changes
• Register and reconcile collection from customers
• Align Accounts Receivable aging reports and related deliverables
• Research and resolve customer accounts discrepancies
• Ongoing communication with customers, sales reps, business operations, customer success and AR/collection teams.
• Contribute to the team’s mission to improve data flows, optimize our processes, and ensure accounting output is accurate.

• 2+ years of experience as an AR/Billing significant role, as part of the finance team, in a Global high-tech company (SAAS - an advantage)
• Experience with ERP environment - must (Netsuite – an advantage)
• Experience with Salesforce - an advantage
• Experienced with Excel
• Exceptional attention to details and ability to multitask
• Exceptional business partnering skills, with demonstrated ability to work cross functionally and at various levels within a company
• Team player with a proactive approach
• Ability to manage routine tasks repeatedly and identify improvement opportunities
• Service-oriented
• Ability to learn quickly and keep up in an ever-changing environment
• Ability to follow directions, meet strict deadlines, and work independently
• Excellent communication and organizational skills

What monday.com can offer you:

• Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefits package, bonus potential, and eligibility to take part in the company equity incentive program
• An amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
• Monthly stipends for food, wellness, and commuting
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
• Award-winning work environment - named a “Best Place to Work” by BuiltIn as well as “Great Place To Work” certified
• We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in Tel Aviv, New York, Denver, London, Paris, Warsaw, Munich, São Paulo, Sydney, Melbourne, Tokyo and Singapore

Please note that this is a hybrid position of 3 days/week in our NYC office.

Visa sponsorship for this role is currently not available.