NICE Team Lead Tech Support 

Israel, Center District, Raanana 

171779443

How will you make an impact?

• Lead and mentor Tech Support teams across IL & EMEA, ensuring excellent service delivery and end-user satisfaction
• Own onboarding/offboarding IT processes, executive support, and office tech readiness
• Drive execution of local IT projects and provide on-site support for high-impact events and conferences
• Manage the company’s global mobile device program — including budgets, vendors, procurement, and usage tracking
• Administer Intune-based mobile policies (Android/iOS), ensuring security and compliance
• Collaborate with finance, procurement, and global IT to optimize operations and reduce mobile costs
• Define and track key operational metrics (e.g., SLA, CSAT, FRT) to continuously improve service

Have you got what it takes?

• 3–5 years of experience in IT support roles, including at least 1–2 years in a leadership or team lead position
• Proven experience with Microsoft Intune and mobile device management (Android & iOS)
• Strong technical knowledge across hardware/software support, M365, Windows/macOS environments
• Demonstrated ability to lead distributed teams and collaborate across geographies
• Excellent communication and organizational skills with a hands-on, service-driven mindset
• Fluent in both Hebrew and English – a must

Manager, IT Technical Support & Services