דרושים Business Support Team Lead - ב-Monday ב-United States, New York

• Manage, coach, and support a team of technical specialists while fostering a collaborative, high-performing environment.
• Act as the primary point of contact for internal client-facing teams, resolving tickets, escalations, and system-related issues (e.g., Salesforce).
• Initiate and manage technical and process improvement projects, ensuring timely delivery and measurable impact.
• Create, refine, and document policies and procedures to improve efficiency and prevent recurring issues.
• Partner with Business Operations, Billing, Finance, IT, and R&D to align support with organizational goals.
• Oversee business support systems, troubleshoot complex issues, and ensure reliability and performance.
• Stay ahead of industry trends, contribute to the technology roadmap, and recommend innovative solutions.
• Quickly connect internal requesters to the right resources and maintain a comprehensive knowledge base.

• 5+ years of experience in technical support or related roles, including 2+ years in team leadership.
• Strong knowledge of business support systems and processes (e.g., Salesforce) with proficiency in CRM/ticketing tools.
• Demonstrated success in project management and process improvement.
• Excellent leadership, communication, and interpersonal skills with proven ability to coach and develop teams.
• Strong problem-solving and analytical abilities; able to thrive in fast-paced, dynamic environments.
• Experience in SaaS environments and Salesforce administration preferred.

What You’ll Get:

At , we believe in creating a workplace that fosters innovation, collaboration, and personal growth. We are passionate about helping our customers succeed, and our platform is built to make work more transparent, productive, and engaging. Join us on our journey to revolutionise the future of work!

• Competitive salary with bonus structure & equity model
• Professional development opportunities.
• Collaborative and inclusive company culture.
• Access to wellness programs and team-building activities.
• Be part of a well-funded, proven startup with big ambitions, competitive salary, bonus potential, and eligibility to take part in the company equity incentive program
• Medical, dental, and vision insurance
• Parental leave, time off policy, commuter benefit, fitness benefit, and lunch benefit
• Amazing culture - collaborative, transparent & fun!
• Great Place To Work certified
• Named a Best Place to Work by BuiltIn

Visa sponsorship for this role is currently not available.

• Team Leadership & Development: Manage and develop a diverse global communications team, fostering a culture of strategic excellence, collaboration, and innovation.
• Media Relations Strategy & Execution : Partner closely with stakeholders across the company to develop comprehensive media relations strategies that align with monday.com’s overall communication and business goals. Focuses on securing high-profile placements and cultivating long-term relationships with top-tier media.
• Strategic Planning & Alignment: Contributes to the development of departmental goals and establishes metrics for success, working collaboratively with the team. Provides high-level analysis of media trends, campaign effectiveness, and ROI to senior management (weekly). Leads initiatives on the Comms and Marketing teams to leverage AI to scale our efforts and increase impact.
• Crisis & Reputation Management: Provide counsel and support to the monday.com team regarding brand awareness and crisis management. Develop timely reactive responses as needed.
• Financial Communications : Collaborate closely with our IR and legal teams, driving media strategy for earnings and financial moments in time.
• Agency Management : Help manage external agency relations.

• 10+ years of experience in media relations for tech companies (some agency experience preferred)
• You’re a natural leader who can rally teams of all kinds (including external agencies), and influence and work with a wide range of stakeholders, including our founders, our product, sales, customer success, partners, marketing, HR, and engineering teams (and beyond!) to deliver on communications campaigns
• You’re a brilliant storyteller and talented communicator who can construct powerful narratives that move our brand and reputation forward
• You know how to build and maintain media connections across the US
• You have solid tech, business, and vertical-specific media experience to take our cultivated brand to new heights
• You are outcomes and results-focused. You know how to prioritize strategy and goals for teams and rally everyone to focus on the highest impact initiatives
• You have incredible organizational skills and attention to detail and are able to balance the big picture while getting the important things right (done is better than perfect!)

What monday.com can offer you:

• Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefits package, bonus potential, and eligibility to take part in the company equity incentive program
• An amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
• Monthly stipends for food, wellness, and commuter/remote work
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
• Award-winning work environment - named a “Best Place to Work” by BuiltIn as well as “Great Place To Work” certified
• We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in Tel Aviv, New York, San Francisco, Denver, London, Kiev, Sydney, São Paulo and Tokyo

Visa sponsorship for this role is currently not available.

• Partner with the Regional Director to execute the talent acquisition strategy for the Business group, ensuring alignment with organizational goals.
• Manage and develop a team of TA Partners and a coordinator, fostering a collaborative and performance-driven environment.
• Collaborate with hiring managers to create effective recruitment and sourcing plans, and run structured interview processes.
• Ensure a best-in-class candidate experience that reflects monday’s values and commitment to excellence.
• Leverage recruitment tools, data, and market insights to improve sourcing, reduce time-to-hire, and maintain quality of hire.
• Partner with the Marketing and People teams to promote our employer brand in target markets across North America.
• Represent monday at targeted events and networking opportunities to engage with top talent.
• Implement DEI best practices throughout the recruitment lifecycle and track progress toward hiring goals.
• Provide regular reporting on hiring activity, pipeline health, and market conditions to stakeholders.

• Experience: 5+ years leading talent acquisition teams for corporate/business functions (CCO, Marketing, G&A) in a fast-paced environment.
• Market Knowledge: Strong understanding of the North American talent markets for corporate and business roles.
• Analytical Skills: Ability to use recruitment data and insights to guide decision-making and improve processes.
• Communication: Excellent verbal and written communication skills, with the ability to build strong relationships across the organization.

Please note this a hybrid role working 3 days/week in our NYC office.

Visa sponsorship for this role is currently not available.

• Build, nurture, and lead our North America SDR and BDR teams, capturing market opportunities across all segments.
• Develop and implement a significant, sustainable growth plan for the teams over the next 3-5 years, in collaboration with regional leadership.
• Achieve and exceed ARR and other set goals, aligned with OKRs and other priorities.
• Build and develop a best-in-class first-line management team, driving performance and maintaining our culture as we scale.
• Lead our expansion upmarket by implementing robust sales methodologies, territory and account planning, and associated training and development.
• Hire market-leading talent whose values align with our company, ramp them up quickly to accelerate time to productivity.
• Drive division-wide understanding and adoption of forecasting processes, achieving improved forecasting accuracy and advanced visibility.
• Develop the team’s core skills with insightful feedback, tailored development plans, and a focus on continuous improvement.
• Inspire a culture of teamwork, transparency, and accountability, leading from the front.
• Take a proactive approach to performance management, with strong cadences, clear expectations, and transparent and timely feedback.
• Be a strong partner to Sales and Marketing Leadership to optimize our top of funnel for both efficiency and effectiveness.

• 5+ years of experience leading high-performing sales development/account management teams, with 2+ years of second-line management experience.
• History of exceeding team quotas in high-growth technology companies.
• Deep understanding of the mechanics of working with organizations, navigating complex account life cycles and enterprise sales cycles.
• Expert knowledge in advising on solution-based sales, ROI analysis, and navigating complex lines of influence between business and horizontal stakeholders (IT, Legal, Procurement).
• Demonstrated ability to engage, hire, and develop top sales talent.
• Strong knowledge of outbound sales methodologies (e.g., Command of the Message, MEDDPICC) and implementing strategies from scratch.
• Proven process and track record of coaching and developing first-line sales management and sales professionals.
• Experience evolving sales mindset and processes, with strong emotional awareness and change management skills.
• Capable of designing and implementing a top-tier outbound sales strategy, including best practices, processes, and tools, in collaboration with sales enablement.
• High level of discipline and a robust operating cadence for performance management and forecasting.
• High-functioning and knowledgeable about market opportunities, with the ability to inspire and lead a team to capture them.
• Strong executive presence and gravitas, capable of representing the SDR and BDR teams internally and externally, including public speaking engagements.
• Leads with transparency, empathy, and accountability, aligning with our core values.

What You’ll Get:

At , we believe in creating a workplace that fosters innovation, collaboration, and personal growth. We are passionate about helping our customers succeed, and our platform is built to make work more transparent, productive, and engaging. Join us on our journey to revolutionise the future of work!

• Competitive salary with bonus structure & equity model
• Professional development opportunities.
• Collaborative and inclusive company culture.
• Access to wellness programs and team-building activities.
• Be part of a well-funded, proven startup with big ambitions, competitive salary, bonus potential, and eligibility to take part in the company equity incentive program
• Medical, dental, and vision insurance
• Parental leave, time off policy, commuter benefit, fitness benefit, and lunch benefit
• Amazing culture - collaborative, transparent & fun!
• Great Place To Work certified
• Named a Best Place to Work by BuiltIn

Visa sponsorship for this role is currently not available.

In this role, you’ll be leading a team of Customer Success Managers. You will be responsible for growing and developing the team by providing expert-level CS knowledge, coaching, training, and creating overall process improvement.

• You will drive the day-to-day execution to exceed the business retention and growth targets of .
• Create and identify strategies to proactively address risks and opportunities related to adoption, engagement, and, most importantly, retention.
• Collaborate on account plans and reviews with Account Managers, Managing Directors, and Customer Success Managers to identify opportunities to increase customer value
• Participate and lead key items on our weekly, monthly, and quarterly business reviews with cross-functional partners in the business to highlight risks, opportunities, and progress around key initiatives on our Customer Success roadmap
• Own the retention forecast of our Strategic customers, reporting risks and their mitigation status weekly.
• Collaborate with Customer Success leadership and teams to build, execute, and refine the Customer Success roadmap

• 5+ years of experience in CSM roles (2+ as a Senior CSM / Principal)
• At least 1 year of experience managing a team of HT CSMs
• Must have experience in working with MM/ENT HT customers, managing executive relationships, along with end-user relationships
• Experience in working with CS tools, along with rolling these tools out to teams
• Ability to prioritize and multitask while maintaining urgency, thoughtfulness, and poise under pressure while keeping an eye on the KPIs and success metrics for customers and our business
• Analytical Skills: High-level data analysis, synthesis, and reporting capabilities.
• Experience carrying a retention or growth target
• Some travel included for customer visitation
• Past sales experience is a plus

Visa sponsorship for this role is currently not available.

• Strategic Planning and Analysis: Partner with CRO and his management team to support CRO tower, develop and implement business strategies, and provide financial input and analysis for new initiatives and market opportunities.
• Developing and nurturing a winning team: Lead and grow the team of regional business finance partners (supporting regional GMs).
• Budgeting and Forecasting: Working with stakeholders in CRO org. and supporting units to create and manage budgets, forecasts, and financial models to support business planning and decision-making across regions and business segments. Work closely with FP&A, C&B, legal, HR team, and others on planning, forecasting, and ongoing alignment around CRO business objectives and meeting Comany's OKRs.
• Performance Monitoring and Reporting: Tracking key performance indicators (KPIs), analyzing financial performance against targets, and reporting on trends and insights to CRO and finance management.
• Decision Support and Advisory: Providing financial analysis and recommendations to support CRO teams in areas like pricing, sales strategies, and investment decisions.
• Risk Management and Compliance: Identifying and assessing financial risks, ensuring compliance with financial regulations, and developing mitigation
• Partner of Choice: acting as a bridge (main focal) between the finance departments and the CRO and his commercial teams / leadership, using financial expertise to solve problems, bring value, and drive business growth.

• Degree in finance, accounting, or a related field
• 5+ years of experience partnering with sales teams and business executives, ideally with a hyper growth SaaS company
• Experience directly managing a team
• Strong financial and analytical skills
• Proficiency in financial modeling, data analysis, and SaaS KPIs
• Commercial acumen: Understanding of business operations, market dynamics, and the ability to translate financial data into commercial insights
• Excellent communication and interpersonal skills: Ability to effectively communicate financial information and lead profesional discussions with both finance and non-finance professionals
• Strategic thinking and problem-solving: Ability to identify opportunities, assess risks, and develop solutions to support business objectives
• Experience in working with commercial teams and supporting / leading discussions with executive leadership
• Experience with financial systems and software: Familiarity with accounting software, budgeting tools, and data visualization platforms

What monday.com can offer you:

• Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefits package, bonus potential, and eligibility to take part in the company equity incentive program
• An amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
• Monthly stipends for food, wellness, and commuting
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
• Award-winning work environment - named a “Best Place to Work” by BuiltIn as well as “Great Place To Work” certified
• We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in Tel Aviv, New York, Denver, London, Paris, Warsaw, Munich, São Paulo, Sydney, Melbourne, Tokyo and Singapore

Please note that this is a hybrid position of 3 days/week in our NYC office.

Visa sponsorship for this role is currently not available.

• Expansion Strategy Leadership: Define, own, and execute a comprehensive post-sale marketing strategy laser-focused on customer expansion (upsell and cross-sell) for the region, with a targeted focus on driving decision-maker level relationships within our customer base
• Expansion Program Development: Design and launch targeted, scalable marketing campaigns aimed at the customer base to drive adoption of new features, introduce new products (cross-sell), and encourage upgrades to higher-tier plans (upsell). Utilize email, in-app messaging, webinars, and customer events to achieve these goals
• Team Building & Mentorship: As a team leader, you will be responsible for mentoring and guiding customer marketing efforts, with the remit to hire and develop a team in the upcoming year to support regional growth and scale our impact
• Cross-Functional Commercial Partnership: Serve as a key strategic partner to the NAM and LATAM Sales, Account Management, and Customer Success leadership to proactively identify and build marketing plays to capitalize on expansion opportunities and ensure marketing activities are directly contributing to the expansion sales pipeline
• Data-Driven Revenue Focus: Establish and own the KPIs for customer expansion marketing, with a primary focus on driving pipeline for the expansion sales team, increasing Net Revenue Retention (NRR), and tracking product adoption metrics. Provide regular, data-driven insights to leadership to demonstrate ROI and inform future investments
• Voice of the Customer for Growth: Act as the primary "voice of the customer" for the region. Systematically gather, synthesize, and champion customer feedback to inform product roadmap, service enhancements, and to uncover signals for potential expansion opportunities
• Cultivate Advocates to Support Growth: Identify and nurture key customer champions to support expansion and new business goals through case studies, testimonials, and referrals. While expansion is the primary goal, building a strong advocacy base is a key enabler of long-term success

• 7+ years of experience in customer marketing, demand generation, or revenue marketing, with a clear focus on post-sale programs
• Proven track record of developing and executing marketing programs that measurably drive customer expansion, upsell/cross-sell revenue, and increase Net Revenue Retention (NRR)
• Significant, demonstrable experience focused on the North American B2B SaaS market is required. Experience with or exposure to the LATAM market is a strong plus
• Prior experience in a leadership or mentorship capacity, with a passion for developing talent and building high-performing teams
• Strong analytical skills with demonstrable experience using data to inform strategy, segment customers, and measure ROI; proficiency with CRM (e.g., Salesforce), marketing automation (e.g., HubSpot, Marketo), and BI tools (e.g., Looker, Tableau)
• Deep understanding of the B2B SaaS customer lifecycle and experience creating targeted, multi-channel campaigns for an existing customer base
• Exceptional communication, presentation, and senior stakeholder management skills

Visa sponsorship for this role is currently not available.