דרושים ב-Mcafee ב-United States, Frisco

About the Role:

• Architect, develop, test, and deploy high-performance, scalable, and responsive products that enhance the privacy and security of customers' digital experiences.

• Create solutions that support customer acquisition, retention strategies, and user data pipelines.

• Develop scalable, high-performance, and reliable web applications that operate 24/7.

• Design and implement RESTful APIs and ensure seamless integration with other applications.

• Build and deploy microservices and cloud-based applications, preferably on AWS.

• Optimize and integrate development tools and software for a seamless development environment.

• Ensure product releases meet high-quality standards through rigorous testing.

• Manage telemetry, dataflows, and workflow automation to drive business insights and improvements.

• Conduct deep data analysis on big data systems to provide meaningful insights into user behavior.

• Collaborate with global teams, including Architecture, Product Management, Customer Experience, Security, DevOps, and other departments, to enhance McAfee Consumer Products.

• Follow Agile Scrum methodologies and actively contribute to sprint planning and reviews.

About You:

• 8+ years of hands-on experience in application development.

• Strong expertise in C#, and .NET Core.

• Proficient in Node.js development and backend services.

• Experience working with database technologies such as SQL Server, PostgreSQL, or MySQL.

• Hands-on experience with RESTful APIs and service-oriented architectures.

• Experience in designing and implementing cloud solutions (AWS preferred).

• Familiarity with front-end technologies such as HTML, CSS, JavaScript, and frameworks like Vue.js or React.

• Good to have exposure to GoLang development.

• Experience in building web platforms, integrating payment systems, optimizing applications, and implementing A/B testing.

• Strong sense of ownership, with a collaborative and team-oriented mindset.

• Ability to develop applications with a focus on high availability, low latency, and scalability.

• Familiarity with containerization technologies like Docker and Kubernetes.

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Bonus Program
• Pension and Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

About the Role:

• Architect, develop, test, and deploy high-performance, scalable, and responsive products that enhance the privacy and security of customers' digital experiences.

• Create solutions that support customer acquisition, retention strategies, and user data pipelines.

• Develop scalable, high-performance, and reliable web applications that operate 24/7.

• Design and implement RESTful APIs and ensure seamless integration with other applications.

• Build and deploy microservices and cloud-based applications, preferably on AWS.

• Optimize and integrate development tools and software for a seamless development environment.

• Ensure product releases meet high-quality standards through rigorous testing.

• Manage telemetry, dataflows, and workflow automation to drive business insights and improvements.

• Conduct deep data analysis on big data systems to provide meaningful insights into user behavior.

• Collaborate with global teams, including Architecture, Product Management, Customer Experience, Security, DevOps, and other departments, to enhance McAfee Consumer Products.

• Follow Agile Scrum methodologies and actively contribute to sprint planning and reviews.

About You:

• 8+ years of hands-on experience in application development.

• Strong expertise in C#, and .NET Core.

• Proficient in Node.js development and backend services.

• Experience working with database technologies such as SQL Server, PostgreSQL, or MySQL.

• Hands-on experience with RESTful APIs and service-oriented architectures.

• Experience in designing and implementing cloud solutions (AWS preferred).

• Familiarity with front-end technologies such as HTML, CSS, JavaScript, and frameworks like Vue.js or React.

• Good to have exposure to GoLang development.

• Experience in building web platforms, integrating payment systems, optimizing applications, and implementing A/B testing.

• Strong sense of ownership, with a collaborative and team-oriented mindset.

• Ability to develop applications with a focus on high availability, low latency, and scalability.

• Familiarity with containerization technologies like Docker and Kubernetes.

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Bonus Program
• Pension and Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

About the role:

• Leadership & Strategy: Lead the newly created Customer Experience Lab team to identify gaps in the customer or expert experience and execute process and system optimization initiatives

• Foster collaborative environment across departments to ensure alignment and buy-in for process, system, and performance improvements

• Serve as key point of contact for stakeholders regarding performance enhancement efforts

• Accountable for identifying and facilitating continuous refinement of customer and expert experience

• Conduct experiments to determine how might process and systems be improved

• Oversee pilot testing of new processes and system designs and ensure they meet performance goals

• Communicate process changes and performance improvement initiatives effectively to stakeholders at all levels, ensuring understanding, engagement, and support

• Partner to develop communication strategies that promote transparency and alignment

• Utilize performance data to identify areas for improvement, measure success, and guide decision-making processes

• Ensure improvement initiatives are grounded in data-driven insights

• Mentor and develop the Customer Experience Lab team, fostering a culture of excellence, continuous improvement, and customer-centricity

• Provide guidance and support to team members to achieve their professional growth and performance goals

About you:

• 8+ years of experience in process and performance improvement with solid history of leading cross-functional teams in a customer experience environment. Proven track record of driving both process optimization and performance enhancement initiatives required

• 5+ years’ experience in technical support type role

• Strong leadership and team management skills, with ability to inspire and guide diverse team of professionals

• Experience mentoring and developing high-performing teams

• Exceptional analytical skills with ability to leverage and interpret data to drive decisions and measure impact of improvement initiatives. Strategic thinker focused on achieving organizational goals through process optimization

• Established expertise in written communications for both customer and cross-functional audiences

• Excellent communication and presentation skills with ability to effectively convey complex process changes and performance improvement strategies to a variety of stakeholders

• Familiarity with Lean Six Sigma methodologies and their application in process improvement. Certification at a Green Belt level or higher is highly desirable

• Thrive in fast-paced, dynamic environment with changing priorities

• Proactive in improvement opportunity identification and driving continuous enhancement of processes and performance

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Bonus Program
• Pension and Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

• Design, develop, test, and deploy high-performance, scalable, and responsive products that enhance the privacy and security of customers' digital experiences.
• Create solutions that support customer acquisition, retention strategies, and user data pipelines.
• Develop scalable, high-performance, and reliable web applications that operate 24/7.
• Design and implement RESTful APIs and ensure seamless integration with other applications.
• Build and deploy microservices and cloud-based applications, preferably on AWS.
• Optimize and integrate development tools and software for a seamless development environment.
• Ensure product releases meet high-quality standards through rigorous testing.
• Collaborate with global teams, including Architecture, Product Management, Customer Experience, Security, DevOps, and other departments, to enhance McAfee Consumer Products.
• Follow Agile Scrum methodologies and actively contribute to sprint planning and reviews.

• Bachelor’s degree in computer science or a related field with 3+ years of hands-on experience in application development.
• Strong expertise in C#, and .NET Core.
• Proficient in Node.js development and backend services.
• Experience working with database technologies such as SQL Server, PostgreSQL, or MySQL.
• Hands-on experience with RESTful APIs and service-oriented architectures.
• Experience in designing and implementing cloud solutions (AWS preferred).
• Experience in building web platforms, integrating payment systems, optimizing applications, and implementing A/B testing.
• Strong sense of ownership, with a collaborative and team-oriented mindset.
• Ability to develop applications with a focus on high availability, low latency, and scalability.
• Familiarity with containerization technologies like Docker and Kubernetes.

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Bonus Program
• Pension and Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

About the role:

• Strategic Leadership:
  Lead the strategic vision and conversation aligning our use cases across the enterprise and gain pressure testing and input from our deep technical experts.

• Commercially available technology:
  The role will be focused on providing a scalable architecture that ensures / provides the flexibility to adopt new vendors for the four sponsored company use cases (e.g., marketing content creation, customer service chat bot, etc.) from varying vendors as market capabilities change.

• Team Management:
  Lead and mentor a team of IT professionals, fostering a collaborative and innovative work environment.

• Generative AI Initiatives:
  Oversee the development and deployment of generative AI solutions to enhance internal processes and employee productivity.

• Internal Chatbot Enhancement:
  Drive the continuous improvement of the Internal Chatbot, ensuring it meets the evolving needs of employees.

• Cross-Functional Collaboration:
  Work closely with other departments, including Marketing, HR, Product Engineering, Customer Service, Finance etc., to ensure seamless integration of generative AI solutions.

• Project Management:
  Manage multiple projects simultaneously, ensuring timely delivery and adherence to budget constraints.

• Stakeholder Engagement:
  Engage with key stakeholders to gather requirements & use cases, provide updates, and ensure alignment with business objectives.

• Performance Metrics:
  Establish and monitor performance metrics to measure the success of generative AI initiatives and the Internal Chatbot.

• Continuous improvement:
  Drive processes to continuously enhance the effectiveness of our programs.

• Innovative Thinking:
  Monitor industry best practices and emerging trends to continuously drive Generative AI innovation for our employees.

About you:

• Minimum of 10 years of experience in IT management, with at least 5 years in a leadership role.

• Experience with generative AI and chatbot technologies is necessary.

• In-depth knowledge of generative AI technologies and their application in an enterprise setting.

• Relevant certifications in IT management and AI technologies are a plus.

• Analytical mindset with the ability to synthesize data and provide actionable insights to inform product decisions and measure success.

• Demonstrated ability to manage multiple complex projects and drive cross-functional collaboration.

• Ability to think creatively and strategically to develop innovative solutions to complex problems.

• Strong project management skills, with the ability to manage multiple projects simultaneously.

• Proven ability to work effectively with cross-functional teams and stakeholders.

• Ability to present complex information clearly and concisely.

• Proactive and has a can-do attitude.

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Bonus Program
• Pension and Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

About the role:

• Engage with customers to guide them through resolution and keep them updated on progress of issue resolution

• Communicate process, system, and performance improvement recommendations effectively to stakeholders at all levels, ensuring understanding, engagement, and support

• Troubleshoot complex issues, identify root cause, and conduct experiments to find potential solutions and improve processes

• Identify failure points in the customer and agent experiences and participate in continuousrefinement

• Conduct pilot testing of new processes and system designs, identifying experience barriers and potential solutions

• Collaborate with other departments to ensure alignment and buy-in for process, system, and performance improvementrecommendations

• Serve as subject matter expert for stakeholders and Vendor Manager Organization

• Utilize data to identify areas for improvement, measure success, and guide decision-making

• Quantify impact of recommended changes

About you:

• 1+ years of experience in process and performance improvement

• 3+ years’ experience in technology related technical support type role

• Excellent technical troubleshooting skills

• Strong analytical skills with ability to leverage and interpret data to drive decisions and measure the impact

• Independent thinker with focus on achieving organizational goals through process optimization

• Strong written and verbal communication skills for both customer and cross-functional audiences

• Effective presentation skills

• Thrive in fast-paced, dynamic environment with changing priorities. Proactive in improvement opportunity identification and driving continuous enhancement of processes and performance

• Enjoy working in a collaborative and supportive work environment

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Bonus Program
• Pension and Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

About the Role:

• Architect, develop, test, and deploy high-performance, scalable, and responsive products that enhance the privacy and security of customers' digital experiences.

• Create solutions that support customer acquisition, retention strategies, and user data pipelines.

• Develop scalable, high-performance, and reliable web applications that operate 24/7.

• Design and implement RESTful APIs and ensure seamless integration with other applications.

• Build and deploy microservices and cloud-based applications, preferably on AWS.

• Optimize and integrate development tools and software for a seamless development environment.

• Ensure product releases meet high-quality standards through rigorous testing.

• Manage telemetry, dataflows, and workflow automation to drive business insights and improvements.

• Conduct deep data analysis on big data systems to provide meaningful insights into user behavior.

• Collaborate with global teams, including Architecture, Product Management, Customer Experience, Security, DevOps, and other departments, to enhance McAfee Consumer Products.

• Follow Agile Scrum methodologies and actively contribute to sprint planning and reviews.

About You:

• 8+ years of hands-on experience in application development.

• Strong expertise in C#, and .NET Core.

• Proficient in Node.js development and backend services.

• Experience working with database technologies such as SQL Server, PostgreSQL, or MySQL.

• Hands-on experience with RESTful APIs and service-oriented architectures.

• Experience in designing and implementing cloud solutions (AWS preferred).

• Familiarity with front-end technologies such as HTML, CSS, JavaScript, and frameworks like Vue.js or React.

• Good to have exposure to GoLang development.

• Experience in building web platforms, integrating payment systems, optimizing applications, and implementing A/B testing.

• Strong sense of ownership, with a collaborative and team-oriented mindset.

• Ability to develop applications with a focus on high availability, low latency, and scalability.

• Familiarity with containerization technologies like Docker and Kubernetes.

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Bonus Program
• Pension and Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement