דרושים Regional Install Manager ב-Kla ב-Taiwan, Hsinchu

Qualifications

• Co-work with BU and Service teams to execute PSA objectives.
• Customer Engagement: Defines and executes customer specific product penetration, positioning, and market share strategies. Develops relationships with key customer technical buying influences and has a deep understanding of leading-edge photomask fabrication process and photomask related inspection/metrology technology.
• Collaborates with the RAPID Marketing and Engineering teams todevelop/position/deliverdifferentiatedproduct value and resolve customer issues.
• Has a strong understanding of the customer sales cycle and process. Jointly develops sales strategies in collaboration with account managers. Knowledge and application of KLA sales processes (Value/People, SPIN, etc).
• Able to mentor/coach/develop engineers and setup the goal which not only match business scope but also motivate team members.
• Conducting in-depth characterization and feature improvement in collaboration with different functional teams (example Productmarket/Program/Systems/Algorithms)
• Leading large Apps projects including negotiating for resources, e.g. characterization, beta testing, and gap analysis

Minimum Qualifications

• Strong background in semiconductor process technology, experienced knowledge of semi-conductor lithography process, and photomask (reticle) fabrication process
• Master degree in Engineering/Science background.
• 4-5 years of experience in mask pattern inspection field, manufacturing or equivalent combination of education and experience in process or applications engineering.
• Good presentation and proficient in project management skill.
• Able to work under stress, full of energy to own the team and able to confront multi-level challenges.
• Deal with things proactively with accountability and insightfulness.

Minimum Qualifications

Qualifications

• Responsible for the timely and successful installation of KLA products at customer sites. This primarily includes the scheduling of resources and the management of the overall installation process.
• Directly manages a team of Product Install Engineers. Provides direction to employees according to established policies and management guidance
• Ensure Installation Performance to plan. Ensures issues are escalated to the appropriate function group. Collaborates with HQ and Tech Support on managing Technical Escalations. Monitors tool health post Installation (Tier2)
• Escalates Install activities to GSS Product Install Manager. Schedules and attends SAMs. Communicates status to all parties and upper management
• Frequently interacts with subordinates, outside customers and functional peer groups at management levels, conducting presentations of technical information concerning specific projects/schedules, etc.
• Strives to achieve the Strategic Objectives defined by the company: this includes, but is not limited to - Cost of Install, Cost of Pre-warranty, Install Cycle time. On-Time Install, and OOBQ.
• Manages cost through careful resource deployment, Install case management, and cross-charge management.
• Reviews Installation documentation including eQuality checklists, NC’s, Pass downs for accuracy
• Attends meetings, prepares, and presents material that report to management on the state of the business. Presents to GSS HQ Management and local Operations Management

Minimum Qualifications

• BS/MS degree with applicable experience.
• 3-5 years of work experience in supporting comparable capital equipment for the semiconductor industry is required.
• Project management and organizational skills
• Written and oral communication is both clear and concise
• Superior presentation skills.
• Goodinterpersonal/communicationskills in understanding customer needs.

• Customer Engagement: Defines and executes customer specific product penetration, positioning, and market sharestrategies. Developsrelationships with key customer technical buying influences and has a deep understanding of leading edge process and metrology technology.
• Collaborates with the Divisional Marketing and Engineering teams and Home team to position and deliver differentiated product value and resolve customer issues.
• Works jointly with the BU and Service teams to execute PSA objectives.
• Has a strong understanding of the customer sales cycle and process. Jointly develops sales strategies in collaboration with account managers. Knowledge and application of KLA sales processes (Value/People, SPIN, etc).
• Able to mentor/coach engineers and can inspire and motivate team member

Qualification

• Strong background in wafer process flow.
• 5 years IC/Fab experience with KLA tool knowledge.
• Good Mandarin/English interpersonal skills.
• B.A./M.S. in Engineering/Science background.
• Good presentation and proficient in project management skill.
• Good business acumen with understanding of customer technical issue with customer-focus.
• Able to work under stress, full of energy to own the team and able to confront multi-level challenges.
• Excellence in leadership and execution.
• Deal with things proactively with accountability and insightfulness.

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

Description

• Maintains direct contact with customers before and/or after the sale.
• Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s).
• Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
• Observe and execute the service business processes and procedures, including maintaining accurate records of service activities, reports, and feedback, etc.
• Follow the defined SOX (Sarbanes–Oxley Act) business processes to collect the billable and contract revenues to achieve the quarterly and yearly targets.
• Reduce the billable collection cycle time to meet business goals and maintain and update the customer information and installed base in SAP CRM.
• Concentrate support and work commitment during peak activities, such as at the end of corporate fiscal periods.
• Provides administrative support to department managers and generate reports for management review.

Minimum Qualifications

• Bachelor's degree or equivalent experience in Business Administration, Management, or related field.
• Minimum 2 years of related working experience, including quotation, PO and revenue collection experiences.
• Experience with SAP/CRM system is a plus.
• Strong customer engagement skills via phone and email communications
• Good command of English and communication skills.
• Strong organizational and multitasking abilities, with a keen attention to detail.
• Advanced MS office Excel skills.

Minimum Qualifications

Bachelor's Level Degree and 2 years related work experience