KLA Regional Install Manager 

Taiwan, Taiwan Province, Hsinchu 

408221456

Qualifications

• Responsible for the timely and successful installation of KLA products at customer sites. This primarily includes the scheduling of resources and the management of the overall installation process.
• Directly manages a team of Product Install Engineers. Provides direction to employees according to established policies and management guidance
• Ensure Installation Performance to plan. Ensures issues are escalated to the appropriate function group. Collaborates with HQ and Tech Support on managing Technical Escalations. Monitors tool health post Installation (Tier2)
• Escalates Install activities to GSS Product Install Manager. Schedules and attends SAMs. Communicates status to all parties and upper management
• Frequently interacts with subordinates, outside customers and functional peer groups at management levels, conducting presentations of technical information concerning specific projects/schedules, etc.
• Strives to achieve the Strategic Objectives defined by the company: this includes, but is not limited to - Cost of Install, Cost of Pre-warranty, Install Cycle time. On-Time Install, and OOBQ.
• Manages cost through careful resource deployment, Install case management, and cross-charge management.
• Reviews Installation documentation including eQuality checklists, NC’s, Pass downs for accuracy
• Attends meetings, prepares, and presents material that report to management on the state of the business. Presents to GSS HQ Management and local Operations Management

Minimum Qualifications

• BS/MS degree with applicable experience.
• 3-5 years of work experience in supporting comparable capital equipment for the semiconductor industry is required.
• Project management and organizational skills
• Written and oral communication is both clear and concise
• Superior presentation skills.
• Goodinterpersonal/communicationskills in understanding customer needs.