דרושים L3 Jtac Technical Support Engineer ב-Juniper ב-Romania, Bucuresti - Ilfov

Are you passionate about networking and eager to kick-start your career? Join our Juniper Technical Assistance Center (JTAC) team and help us support customer-reported issues on our cutting-edge networking and Mist AI platforms. As part of our team, you'll:

• Collaborate with Experts: Work directly with our knowledgeable customers and partners to support our products.
• Own Problem-Solving: Take charge of resolving issues, reproducing problems, and escalating when necessary.
• Hands-On Troubleshooting: Dive into hardware and software also using our Mist AI solution, simulate customer environments in our JTAC lab, and replicate problems.
• Advocate for Customers: Ensure timely resolution by engaging the next level with detailed information on issues, impacts, and customer expectations.
• Document Everything: Keep thorough records of issues, network environments, impacts, troubleshooting steps, findings, and root cause analyses.
• Learn and Grow: Stay ahead of the curve by continuously learning new networking and AI technologies.
• Share Your Knowledge: Contribute to our knowledge base by writing informative articles.

Requirements:

• Recent Graduates Welcome: If you have a recent B.E. in Electronics Engineering, Telecommunications, Computer Science, or equivalent, or are graduating in summer 2025, we want to hear from you!
• Internship Experience: Hands-on experience in troubleshooting, implementing, and supporting IP networks.
• Curiosity for Networking: A strong desire to learn more about networking protocols.
• Customer Interaction: Experience in directly interacting with global customers is a plus.
• Language Skills: Excellent English skills (verbal and written). Knowledge of other European languages is a plus.

Primary Skills:

• Communication: Outstanding verbal and written communication skills.
• Customer Management: Ability to manage customer relationships effectively.
• Organization: Well-organized and capable of working with case management systems.
• Technical Knowledge: Familiarity with Linux operating systems and understanding of:
  • IP Packet flow, OSI layers, TCP/IP, IPv4/IPv6 addressing
  • Utilities like Ping, Traceroute, etc., and usage of filters
  • IP routing protocols
  • Layer 2 technologies
  • Basic understanding of security technologies
  • Knowledge of application layer protocols (SNMP, DNS, DHCP, HTTP)
• Platform Knowledge: Experience with Juniper, Cisco, Alcatel, or Huawei platforms.
• Curiosity to dive deeper into our Mist AI platform to make troubleshooting more efficient.
• Certifications: Preferred courses/certifications include CCNA and JNCIA-Junos.

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Case Management:

• Manage high-priority, complex incidents and problems for customers using our support portal, ticketing system, or communication tools (phone, email, etc.).
• Take ownership of high priority or critical customer issues, isolate product issues at network/hardware/software level, ensure timely service restoration and resolution by using a systematic problem-solving approach
• Replicate customer environments and issues in lab and collaborate with Engineering teams in providing bug fixes on software issues reported by customer
• Collaborate with Service Managers and Technical Service Advisors on high-profile technical issues, and participate in customer meetings to lead technical discussions
• Enhance and sustain proficiency in core products and technologies, and identify any training requirements as the technology evolves

Knowledge Base Management:

Contribute to technical documentation (FAQs, Solutions, Knowledge Base) for internal and/or external use

What we’re looking for:

• Bachelor's degree in engineering, computer science or related field, or equivalent experience
• At least 4+ years of experience in supporting large enterprise, datacenter, cloud and/or ISP networking environments
• Proven experience in at least one of the following technology areas and willingness to develop skills in the other areas:

1. IP Networking basics : TCP/IP, Subnetting, IP Packet flow, OSI layers
2. Routing technologies: OSPF, ISIS, BGP, MPLS (L2 & L3 VPN), RSVP, LDP, Multicast protocols (IGMP, PIM)
3. Switching and Data Center technologies: VLAN/Trunking, STP, RSTP, VSTP, VXLAN/EVPN, IP-Fabric
4. Security technologies : Firewall, L2 and L3 VPN technologies

• Experience with traffic generators and network protocols analysis tools
• Strong problem-solving and troubleshooting skills
• Strong customer management and customer service skills
• Excellent communication and presentation skills
• Able to work effectively under pressure and maintain a structured approach based on priorities
• Able to effectively prioritize and balance time and actions to achieve results
• Flexibility to take on different technologies, tasks and/or responsibilities depending on the overall goals of the team

Nice to Have Qualifications:

• Working experience with Operating System architectures (Linux/FreeBSD), Scripting languages (Python/TCL/Perl/Ansible/Puppet/C/C++/others), Virtualization, Service daemons (DHCP/DNS/TACACS/Radius), DevOps

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Are you passionate about networking and eager to kick-start your career? Join our Juniper Technical Assistance Center (JTAC) team and help us support customer-reported issues on our cutting-edge networking and Mist AI platforms. As part of our team, you'll:

• Collaborate with Experts: Work directly with our knowledgeable customers and partners to support our products.
• Own Problem-Solving: Take charge of resolving issues, reproducing problems, and escalating when necessary.
• Hands-On Troubleshooting: Dive into hardware and software also using our Mist AI solution, simulate customer environments in our JTAC lab, and replicate problems.
• Advocate for Customers: Ensure timely resolution by engaging the next level with detailed information on issues, impacts, and customer expectations.
• Document Everything: Keep thorough records of issues, network environments, impacts, troubleshooting steps, findings, and root cause analyses.
• Learn and Grow: Stay ahead of the curve by continuously learning new networking and AI technologies.
• Share Your Knowledge: Contribute to our knowledge base by writing informative articles.

Requirements:

• Recent Graduates Welcome: If you have a recent B.E. in Electronics Engineering, Telecommunications, Computer Science, or equivalent, or are graduating in summer 2025, we want to hear from you!
• Internship Experience: Hands-on experience in troubleshooting, implementing, and supporting IP networks.
• Curiosity for Networking: A strong desire to learn more about networking protocols.
• Customer Interaction: Experience in directly interacting with global customers is a plus.
• Language Skills: Excellent English skills (verbal and written). Knowledge of other European languages is a plus.

Primary Skills:

• Communication: Outstanding verbal and written communication skills.
• Customer Management: Ability to manage customer relationships effectively.
• Organization: Well-organized and capable of working with case management systems.
• Technical Knowledge: Familiarity with Linux operating systems and understanding of:
  • IP Packet flow, OSI layers, TCP/IP, IPv4/IPv6 addressing
  • Utilities like Ping, Traceroute, etc., and usage of filters
  • IP routing protocols
  • Layer 2 technologies
  • Basic understanding of security technologies
  • Knowledge of application layer protocols (SNMP, DNS, DHCP, HTTP)
• Platform Knowledge: Experience with Juniper, Cisco, Alcatel, or Huawei platforms.
• Curiosity to dive deeper into our Mist AI platform to make troubleshooting more efficient.
• Certifications: Preferred courses/certifications include CCNA and JNCIA-Junos.

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Case Management:

• Manage high-priority, complex incidents and problems for customers using our support portal, ticketing system, or communication tools (phone, email, etc.).
• Take ownership of high priority or critical customer issues, isolate product issues at network/hardware/software level, ensure timely service restoration and resolution by using a systematic problem-solving approach
• Replicate customer environments and issues in lab and collaborate with Engineering teams in providing bug fixes on software issues reported by customer
• Collaborate with Service Managers and Technical Service Advisors on high-profile technical issues, and participate in customer meetings to lead technical discussions
• Enhance and sustain proficiency in core products and technologies, and identify any training requirements as the technology evolves

Knowledge Base Management:

Contribute to technical documentation (FAQs, Solutions, Knowledge Base) for internal and/or external use

What we’re looking for:

• Bachelor's degree in engineering, computer science or related field, or equivalent experience
• At least 4+ years of experience in supporting large enterprise, datacenter, cloud and/or ISP networking environments
• Proven experience in at least one of the following technology areas and willingness to develop skills in the other areas:

1. IP Networking basics : TCP/IP, Subnetting, IP Packet flow, OSI layers
2. Routing technologies: OSPF, ISIS, BGP, MPLS (L2 & L3 VPN), RSVP, LDP, Multicast protocols (IGMP, PIM)
3. Switching and Data Center technologies: VLAN/Trunking, STP, RSTP, VSTP, VXLAN/EVPN, IP-Fabric
4. Security technologies : Firewall, L2 and L3 VPN technologies

• Experience with traffic generators and network protocols analysis tools
• Strong problem-solving and troubleshooting skills
• Strong customer management and customer service skills
• Excellent communication and presentation skills
• Able to work effectively under pressure and maintain a structured approach based on priorities
• Able to effectively prioritize and balance time and actions to achieve results
• Flexibility to take on different technologies, tasks and/or responsibilities depending on the overall goals of the team

Nice to Have Qualifications:

• Working experience with Operating System architectures (Linux/FreeBSD), Scripting languages (Python/TCL/Perl/Ansible/Puppet/C/C++/others), Virtualization, Service daemons (DHCP/DNS/TACACS/Radius), DevOps

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

This position is part of JTAC (Juniper Technical Assistance Center), to support customer reported issues on our networking platforms. As part of the team you will:

• Support our products, working directly with our highly knowledgeable customers and partners
• Take ownership for problem resolution, problem reproduction and escalation
• Troubleshoot hardware and software issues, simulate customer’s Juniper networking environment in JTAC lab in order to replicate the problem
• Be a customer advocate for timely resolution. Timely engage next level with adequate information on the issue, impact details, troubleshooting/analysis done and customer expectation
• Proper and continual documentation of issues, customer network environment/topology, impact (business and technical), troubleshooting done, findings and RCA
• Be a fast learner and keep pace with newer technologies
• Share knowledge via writing knowledge base articles

Requirements:

• Requires B.E. in Electronics Engineering or Computer Science or equivalent
• 1+ years of experience on Troubleshooting, implementation and support of IP networks (preferably enterprise and/or datacenter)
• Experience in directly interacting with customers (globally) highly desired
• Excellent in English (verbal and written). Any other European language is a plus

Primary Skills:

• Excellent communication (verbal and written) skills
• Customer management skills
• Well organized and capable to work with Case Management systems
• Familiar with Linux operating systems, understand file system and advanced commands
• Understanding and troubleshooting exposure of:

1. IP Packet flow, OSI layers, TCP/IP, IPv4/IPv6 addressing
2. Utilities like Ping, Traceroute, etc, and usage of filters
3. IP routing protocols (BGP, OSPF, ISIS, RIP)
4. Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, LACP)
5. High availability features like, VRRP, Graceful-Restart, Multichassis stack
6. QOS
7. Understanding of Security technologies: IPSec, UTM, DDos, etc.
8. Knowledge of Syslog protocol
9. Knowledge of application layer protocols (SNMP, DNS, DHCP)

• Platform knowledge: Juniper, Cisco, Alcatel or Huawei
• Basic tool knowledge: Traffic generators (Ixia, Agilent)/ traffic simulators, Protocol analyzers, testers etc.
• Preferred certifications: CCNA or above, JNCIA-Junos or above

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.