דרושים Credit Card Collections Specialist ב-גיי פי מורגן ב-United States, Tampa

Job Description

Job Responsibilities
• Develop and implement GenAI and Agentic AI solutions using Python to enhance automation and decision-making processes.
• Develop and maintain machine learning models to solve complex business problems
• Collaborate with cross functional teams to identify opportunities for leveraging data to drive business solutions
• Analyse large, heterogenous datasets to extract actionable insights and inform decision-making
• Stay updated with the latest advancements in machine learning and especially Large Language Models and agentic systems
• Identify the right state of the art solutions for the bank’s objectives and implement them as clean, production-ready code
• Communicate findings and recommendations through clear and concise reports and presentations
• Required qualifications, capabilities and skills
• Proficiency in Python and SQL and familiarity with good software engineering practices
• Excellent written and verbal communication
• Strong experience developing, testing machine learning solutions using frameworks such as TensorFlow, PyTorch or scikit-learn
• Solid intuitive grasp of fundamental concepts from probability, statistics, linear algebra and calculus
• Collaborative, humble and enthusiastic attitude

Preferred qualifications, capabilities and skills
• Experience deploying on AWS cloud infrastructure using Lambda, Glue, S3 etc
• Experience in deep neural networks and familiarity with the latest developments in related fields
• Experience in LLM model finetuning and continuous learning techniques
Experience in prompt engineering techniques and state-of-the-art LLM architectures

• Prior experience working in a highly matrixed, complex, global organization
• Technical skills using Alteryx, Tableau, Microsoft Excel and Microsoft PowerPoint

As a Luxury Travel Designer within FROSCH, you will be responsible for crafting tailor-made travel experiences that exceed our members' expectations and ensure unforgettable journeys. These experiences will include booking air (private and commercial), accommodations (hotels, resorts, private residences and villas), private yachts, luxury cruises, transportation, meet and greet services, private tours, dining, entertainment (concerts, Broadway shows, etc.) as well as assisting with staffing (private chefs, babysitters and beauty related specialists).

Job Responsibilities

• Conduct comprehensive consultations with members to understand their travel preferences, interests, and expectations.
• Design bespoke travel itineraries and experiences tailored to each client's preferences, including flights, ground transportation, accommodations, dining, activities, and special requests.
• Demonstrate the capacity to effectively collaborate within a team-oriented atmosphere.
• Be prepared to serve as the primary point of contact for a select group of members, proactively engaging with them to cultivate strong, personalized relationships.
• Take on the responsibility of handling invoices and managing all financial elements of the trips, aiming for both transparency and efficiency in budgeting.
• Possess a thorough understanding of the lifestyles, expectations, and preferences of UHNWI, tailoring services to meet their sophisticated needs.
• Stay informed about luxury travel trends, destinations, and properties worldwide in order to provide expert recommendations and insider knowledge to clients.
• Provide white-glove service and support to clients throughout their travel journey, including pre-trip assistance, on-site concierge services, and post-travel follow-up.
• Anticipate and address any issues or concerns that may arise during travel, ensuring seamless and stress-free experiences.
• Leverage established partner relationships and vendor agreements to secure optimal availability, rates, and additional perks.
• Demonstrate clear and professional communication skills when interacting with clients and vendors, excelling in phone and email etiquette and delivering exceptional customer service.

Required Qualifications, Skills and Capabilities

• Minimum of 7 years of experience in luxury travel planning or related field, with a proven track record of serving high net worth clientele.
• Proficiency in a Global Distribution System (GDS) such as Sabre.
• Proficiency in MS Office Suite and other CRM technology (Monday.com), with the ability to adapt as needed.
• Possess extensive worldwide travel experience, enabling a deep, personal understanding of diverse cultures, destinations, and customs to deliver bespoke, culturally rich travel experiences that align with the unique lifestyles and preferences of our esteemed members.
• Strong communication, interpersonal, and relationship-building skills.
• Efficiently manage tasks, adhere to deadlines, and make informed decisions, maintaining clear communication even in high-pressure situations.
• Compiling and consolidating multiple pieces of information and creating a coherent and accurate client travel itinerary, utilizing the templates provided.
• Detail-oriented with the ability to multitask and prioritize in a fast-paced environment.
• Monitor an extremely busy email inbox, differentiate urgent requests, and respond, action or file messages as necessary. This includes filing and maintaining correspondence and other documentation in the appropriate client trip files.
• Assist in accurately keeping track of an extremely busy client travel calendar, to ensure timely booking and confirmations of arrangements.
• A readiness to be accessible to our clients beyond regular office hours.

As an Audit Manager - Commercial and Investment Bank Technology -you will beand

Job responsibilities

• Work closely with business and technology audit colleagues to ensure that key risks are identified and assessed in the program of audit coverage.
• Assist in all aspects of audits including risk assessments, audit planning, audit testing, control evaluation, report drafting and follow up and verification of issue closure.
• Perform audit work in accordance with department and professional standards, and complete assignments in an efficient manner.
• Attention to detail to ensure accuracy and completeness of audit coverage.
• Write audit work papers and reports with minimal intervention by the Audit Director.
• Partner with colleagues, stakeholders and control community members to evaluate, test and report on the adequacy and effectiveness of management controls with appropriate recommendations for improvement. This may be delivered through specific audit reviews or through ongoing involvement in major activities or projects.

Required qualifications capabilities and skills

• Extensive internal or external technology or risk & controls work experience
• Solid understanding of internal control concepts with the ability to evaluate and determine the adequacy of controls by considering business and technology risks in an integrated manner.
• Extensive knowledge of system development life cycle concepts with an ability to quickly learn a complex, distributed computing environment.
• Strong analytical skills, particularly in regard to assessing the probability and impact of an internal control weakness
• Excellent verbal and written communication skills. Also, good interpersonal skills with the ability to present complex and sensitive issues to senior management, and influence change.

Preferred qualifications capabilities and skills

• Degree and background in Technology
• Related professional certification such as CISA, CISSP, or CIA

Job responsibilities

• Provide overall direction, oversight, and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks
• Be accountable for decisions that influence teams’ resources, budget, tactical operations, and the execution and implementation of processes and procedures
• Ensures successful collaboration across teams and stakeholders
• Identifies and mitigates issues to execute a book of work while escalating issues as necessary
• Provides input to leadership regarding budget, approach, and technical considerations to improve operational efficiencies and functionality for the team
• Creates a culture of diversity, opportunity, inclusion, and respect for team members and prioritizes diverse representation

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, 2 + years of experience leading technologists to manage and solve complex technical items within your domain of expertise

• Experience leading teams of technologists

• Ability to guide and coach teams on approach to achieve goals aligned against a set of strategic initiatives

• Experience with hiring, developing, and recognizing talent

• In-depth knowledge of the services industry and their IT systems

• Practical cloud native experience

• Experience in Computer Science, Engineering, Mathematics, or a related field and expertise in technology disciplines

• Expertise in Java, Spring Core, Spring Boot, REST APIs, and REACT.

• Proficiency in Object-Oriented Design (OOD) and Test Driven Development (TTD), with hands-on experience in test automation frameworks like Junit, Mockito, and Cucumber.

• Familiarity with log/metric collection and monitoring technologies like ELK stack, Prometheus, Grafana, AppDynamics, and Splunk.

Preferred qualifications, capabilities, and skills

• Experience working at code level

As a Payment Lifecycle Specialist IV within our Treasury Services (TS) Billing Operations, you will immerse yourself in various production sub-processes, including Revenue Feed Management, Billing Set-up and Maintenance, and more. You'll learn and understand the systems and processes impacting client billing, participate in training sessions, and deliver work with precision. Your role will involve monitoring communications, adhering to procedures, and identifying opportunities for process improvements.

Job responsibilities

• Learn and understand the systems/applications, processes, and reports used by the team, and their impact on client billing and other departments beyond Billing Operations
• Participate in all required training sessions and apply the learning to enhance job performance
• Deliver work with accuracy, care, and precision, aiming for "zero defects" in all processes
• Monitor 100% of incoming communications and requests related to account setup maintenance, exception rates, exception pricing requests, and other billing-related updates
• Consistently adhere to standard operating procedures and policies
• Review personal work and/or the work of others to identify and correct errors, preventing any negative impact on customer billing
• Respond to inquiries and escalations promptly, ensuring timely escalation of issues to management when necessary
• Identify opportunities to maximize results and exceed targets; recommend and implement enhancements and process improvements
• Perform additional tasks and duties as assigned

Required qualifications, capabilities and skills

• Minimum of 2 years of relevant work experience
• Process and results-oriented, adheres to deadlines, and effectively organizes and prioritizes work
• Advanced attention to detail with a proven ability to maintain a high degree of accuracy
• Strong organizational, analytical, critical thinking, strategic, and problem-solving skills
• Flexible, quickly adapts to changes in the work environment, and manages competing priorities to achieve optimal results; self-motivated and capable of operating independently
• Works collaboratively, shares information, and communicates effectively with team members, other groups, departmental management, and partners in Sales, Service, and Product, including regional contacts
• Strong computer skills, including proficiency in mainframe and common PC-based software packages such as MS Access, Excel, Word, and PowerPoint
  

Preferred qualifications, capabilities and skills

• Knowledge of Wholesale Payments and TS Billing is advantageous
• College degree or equivalent work experience is a plus
• Experience in billing operations is preferred
• Ability to interpret billing processes and associated details