דרושים Emea Client - Onboarding Management Specialist ב-גיי פי מורגן ב-United Kingdom, London

As a Client Technical Onboarding Vice President within the Commercial & Investment Bank, you will be responsible for the overall client experience and project management of technical commercial product implementations. Partner with client and internal stake holders to help provide a best-in-class experience. In this role you are often the clients first true experience working with JP Morgan Chase.

Job responsibilities

• Manage multiple complex payment integration projects at any given time, prioritizing tasks, resources and stakeholders across time zones
• Support clients in migrating from various TMS or updating their payment formats (e.g. SWIFT to ISO XML) in line with evolving industry standards and regulatory requirements
• Scope client requests and translate business requirements into detailed technical specifications for treasury services
• Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations
• Own the product implementation and training experience for your assigned clients
• Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
• Work with partners in Operations and Product Management to streamline processes
• Identify instances of business risk and show ownership of issues when they arise
• Use Microsoft Office tools to document meeting agendas and minutes and project plans. Use of workflow tool for status updates and document repository
• Demonstrate creative problem solving and judgement and be empowered to escalate when necessary

Required qualifications, capabilities, and skills

• Applicable experience and a passion for delivering a consistent, stellar client and partner experience
• Technical project management experience or experience with complex treasury implementations and comfort in a fast paced, dynamic client-facing environment
• Ability to clearly communicate, partner, and influence others to a common goal
• Exhibit adherence to policy and procedures and meet or exceed established SLA
• Comfort in using technology such as WebEx, Zoom, and other collaboration tools for enhanced client discussions
• Experience in coaching or mentoring employees and proven ability to successfully manage conflict
• Strategic thinking with the ability to adapt to change
• Microsoft Office Suite experience and project Management, Payments and Receivables experience
• Technical Consulting or business analysis experience in the Enterprise Resource Planning (ERP), systems integration or Application Programming Interface (API) space
• Exceptional verbal and written communication skills, with the ability to present technical solutions to both technical and non-technical audiences

Preferred qualifications, capabilities, and skills

• Bachelor’s Degree
• Passion for learning new operating models, technologies, and industry trends
• Technical client consulting experience to support technical roles
• PMP or other Project Management Certifications

The role will cover a wide range of Leveraged (both Private Equity-owned and Corporate) and Investment Grade clients in the Consumer, Healthcare and Retail sectors.

As a Wholesale Credit Risk EMEA – Consumer, Healthcare, Retail – Vice President in the Commercial & Investment Bank team, you will play a crucial role in negotiating and developing recommendations for new transaction approvals across a variety of products, including secured and unsecured loans, derivatives, trade, and treasury products. You will lead due diligence and credit analysis to assess the creditworthiness of counterparties, making recommendations on appropriate structures, risk appetite, and grading. Your role will involve structuring and documentation negotiations, as well as ongoing credit risk portfolio management. You will also be committed to personal development and fostering team knowledge by coaching and training members of the Analyst and Associate community. Your ability to balance a commercial mindset with a sound risk and controls attitude will be key to managing the Firm’s balance sheet effectively.

Job responsibilities

• Negotiate and develop recommendations for new transaction approvals across various products.
• Lead due diligence and credit analysis to assess counterparty creditworthiness.
• Make recommendations on appropriate structure, risk appetite, and grading.
• Lead structuring and documentation negotiations for Investment Grade or Leveraged facilities.
• Commit to personal development and foster team knowledge through coaching and training.
• Manage ongoing credit risk portfolio, including monitoring credit ratings, sector trends, and client performance.
• Balance a commercial and solution-driven mindset with a sound risk and controls attitude.
• Develop close working relationships with senior stakeholders within the Commercial & Investment Bank.
• Understand and apply J.P. Morgan’s Risk management policies in interactions with stakeholders, including Regulators and Auditors.

Required qualifications, capabilities, and skills

• Sound credit skills and judgment, with a proactive and flexible approach to coordinating and leading credit processes.
• Good interpersonal and communication skills, with the ability to establish credibility and trust with internal business and risk stakeholders.
• Working knowledge of transaction structures, documentation, and banking products sufficient to lead the execution of new deals and portfolio workstreams.
• Experience in Sponsor deal financings
• Ability to be a self-starter while working effectively in a team environment.
• Significant of experience in a comparable environment.

Preferred qualifications, capabilities, and skills

• Previous experience leading loan documentation negotiations and core corporate derivative documentation is recommended (Investment Grade, Leverage Finance, Sponsor LBO).
• Experience in Consumer, Healthcare & Retail industries is valuable but not required

As a Commodities Client Service Account Manager Vice President within the Trade & Working Capital Client Service, you will be responsible for the servicing of Core and Structured Trade Finance products. You will also be required to use in-depth product knowledge to resolve challenging client facing issues during the product life.

Job responsibilities

• Manage life cycle of transactions after Sale
• Build relationships with the Client segment, Internal Operations, Middle and Front office colleagues
• Track the client transactions through operational steps and liaise with multiple internal parties to ensure smooth handling and fast turnaround time for the client
• Provide client reporting to help enhance their experience including discrepancy analysis, inquiry volume and type, early payment opportunities, digital solutions
• Support the operation workflow to resolve refusals, disputes, and problematic transactions
• Record all Client interactions in case management system (e.g. calls, meetings, issues, and proactive communications)
• Escalate client concerns and any issues to Sales (i.e., encryption emails)
• Understand the Commodity products lifecycle from front to back and be the “go-to” person within the team
• Partner with Trade Sales as Trusted Advisor to enable new business and solutions
• Work closely with the Client Service, Operations, and Compliance teams and other regions to close gaps and standardise processes / improve consistency.
• Communicate with clients to solve immediate day-to-day issues on live transactions as well as understand their long term needs to shape business decisions

Required qualifications, capabilities, and skills

• In depth knowledge of LC/SBLC mechanisms for Commodity Products
• Strong knowledge/understanding of the Oil & Gas and Commodities industries
• Strong familiarity with key market practices in the sector
• Ability to explain the clients’ LC requirements to internal stakeholders, assessing key risks and mitigants for the bank
• Ability to work within tight deadlines
• Ability to operate in a collaborative environment and possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
• Proven leadership skills and capable of delivering exceptional performance under pressure
• Strong focus on client satisfaction and the building of excellent relationships with our customers

Preferred qualifications, capabilities, and skills

• Trade Finance Commodity expertise
• Excellent planning and organization skills
• Comfortable working within tight deadlines
• Ability to operate in a collaborative environment and must possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
• Ability to develop and mobilise internal networks and resources
• Ability to effectively use and manage multiple system
• Additional European language skills

As a Client Service Manager (CSM) in Securities Services, you will join the client service team and have an assigned book of clients. You will have ultimate ownership for client satisfaction with JP Morgan, pulling together the internal teams and resources required to successfully service your book of business.

As a CSM, you will lead in-person meetings, manage client relationships, and coordinate service delivery to ensure client satisfaction with JP Morgan. You will also manage billing accuracy and ensure compliance with company policies.

Job responsibilities:

• Lead in-person meetings with your client base to build relationships, establish an on-going governance structure, update clients on product and system enhancements, and work to ensure client ongoing satisfaction with JPM.
• Manage a CSM Associate(s) and work with VP counterparts to manage client relationships.
• Introduce Senior JPM Management to your clients.
• Maintain client profiles and service level documents for your assigned book of business.
• Complete periodic relationship reviews for your clients.
• Monitor and manage billing for accuracy.
• Coordinate client training of proprietary JPM technology.
• Coordinate service delivery to clients from within JPM, inclusive of staff from internal groups such as operations, accounting, etc., escalating when necessary.
• Ensure personal and client compliance with all company Policies and Procedures.

Required qualifications, capabilities, and skills:

• Bachelor’s degree.
• At least eight years of experience working at a financial services organization focused on servicing Alternatives, Asset Manager, and/or institutional clients.
• Three to five years of direct people management; managing and developing staff and preparing and conducting performance reviews.
• Global Custody and asset servicing experience and knowledge.
• Alternatives knowledge especially experience working on fund accounting and administration services.
• Ability to learn and discuss the products and services offered by Securities Services with clients, including Global Custody, Fund Accounting & Administration, and Data Solutions, among others.
• Strong presentation skills and comfort communicating detailed information to senior level executives.
• Strong project management skills.
• Effective problem solving, oral and written communication skills.
• Ability to exercise sound judgment and make effective decisions on behalf of clients and JPM.
• Ability to prioritize, multi-task, and work with minimal supervision.
• Strong work ethic with a desire to collaborate with the team and manage people.

Preferred qualifications, capabilities, and skills:

• Conversational Spanish skills.
• Experience working at a hedge fund or private equity firm.