דרושים Senior Product Manager - In-store Payments ב-גיי פי מורגן ב-Canada, Toronto

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in Survey Platforms Configuration & Implementation Employee Experience Technology team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Key Responsibilities:

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Become an expert on our industry leading Survey Platform products (Qualtrics and Survey Monkey)
• Serve as a technical liaison between our central team and our customers, understanding their business goals and technical needs
• Demonstrate your passion for innovation by identifying opportunities for enhancing our product and solution offerings, and optimizing our processes which will help us provide an excellent customer experience.
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
• Monitor project progress, adjusting plans and schedules as needed, and providing regular status updates to stakeholders, ensuring transparency and effective communication throughout the project or program lifecycle
• Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
• Ability to quickly understand and troubleshoot complex systems and applications which will highlight your ability to navigate within our dynamic product organization
• Proven problem-solving and critical thinking skills, with the ability to think creatively and independently to provide scalable solutions.
• Capacity to manage multiple projects and clients at the same time, maintaining a high level of excellence for each
• Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services
• Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities

Preferred qualifications, capabilities, and skills

• Preferred Experience in client-facing technical role, such as Technical Account Manager, Customer Success Manager, Technical Business Analyst Consultant, or similar with a focus on delivering solutions to customers. Experience managing customer expectations and deliverables through effective communication and stakeholder management.
• Experience and interest in technical domains such as CRMs, SaaS Application Management, and APIs is a plus.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Partner with Sales, Operations, Servicing, customer experience and other stakeholder teams to identify opportunities, pain points and address those through right product prioritization.
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Oversee the entire product lifecycle from ideation to launch, ensuring timely delivery of high-quality products.
• Work closely with design, engineering, compliance, and marketing to drive product decision, trade off assessment, and other key considerations.
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

Required qualifications, capabilities, and skills

• Bachelor’s degree in business, finance, engineering, or a related field.
• 5+ years of experience or equivalent expertise in product management or a relevant domain area.
• Aptitude to learn, solve challenging problems and a passion to deliver great user experiences
• Experience building SaaS products for businesses, with a strong track record of success; experience in designing/building solutions with modern technology stacks including APIs, microservices, public cloud, etc.
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Strong leadership presence and ability to influence and partner across cross-functional teams; as well as strong verbal/presentation and written communication skills.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Payment domain knowledge with merchant service ecosystem, card payment experience and Canadian payment landscape would be a preferred option.
• MBA degree would be a preferred choice.

Job responsibilities

• Leads solutioning and the adoption of existing and upcoming client-facing products (Payables - ACH, Check, Wire, Interac and Receivables) and capabilities while defining and configuring optimal solutions that address clients’ needs and objectives
• Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients’ needs and current industry trends
• Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials
• Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap
• Represents the firm at industry conferences, internal client and peer events, attending client roundtables, strategy white-boarding, workshops as required
• Prepares and delivers presentations with demonstratable ownership of all aspects of the sales cycle

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in problem-solving across multiple teams and a cluster of products
• 5+ years of cash management, sales and relationship experience
• Extensive experience working in a sales cycle and engaging with clients on a regular basis
• Experience modifying preconfigured solutions to meet complex problems
• Demonstrated prior experience working in a highly matrixed and complex organization
• Knowledge and understanding of Treasury Service products and pricing strategy
• Strong executive level presentation skills, including ability to consult and sell at the C-level
• Proficient writing and analytical skills to support RFP responses, presentation content and ROI analysis development
• Extensive payments industry knowledge, technical expertise, and consultative experience to support complex solutioning and design sessions with clients and prospects

Preferred qualifications, capabilities, and skills

• BA/BS preferred
• Team-oriented with the ability to cultivate strong working relationships with clients, peers, and cross-functional partners
• Ability to travel as required to meet business needs and objectives

Job responsibilities

• Leads the expansion of the proprietary Chase Point of Sale (CPOS) system in Canada to grow the SMB line of business
• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Proactively monitors the market and competitive landscape to lead the positioning of CPOS as the go-to platform for SMBs in Canada
• Awareness of changing regulatory and compliance requirements to ensure the CPOS ecosystem makes proactive changes on behalf of the merchant

Required qualifications, capabilities, and skills

• Expertise in the Canadian Point of Sale (POS) domain across hardware, software, payment processing, and Canadian specific regulations and best practices
• Successfully launched POS solutions across multiple provinces and territories in Canada
• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Skilled collaborator that can successfully run a large-scale program and influence multiple teams towards a common goal
• Detail-oriented and a methodical thinker that can motivate squads to execute as a high-performing team

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience with platform and user experience migrations
• Bachelors Degree

As an EMEA Client Service and Onboarding Associate within the Global Corporate Bank, you will oversee the onboarding and setup of core cash management services for our regional clients. You will manage the entire implementation process, including client kickoff, project scoping, documentation, service setup, testing, go-live, and transition to Client Services. Your role involves collaborating effectively with Implementations, Sales, Product, Client Service, and various internal functional partners to ensure seamless service delivery and a high-quality client experience.

Job Responsibilities:

• Implement cash management solutions of varying size and complexity, primarily in EMEA.
• Oversee multiple projects, serving as the central point for both internal and external customers.
• Partner closely with Sales, Product, Client Service, Operations, and other internal partners to ensure successful project delivery and client experience.
• Develop project plans for each deal, incorporating the methodology used within the Project Management Team, and provide guidance to clients regarding their role within the plan.
• Attend and host regular client meetings/calls to review the project against the plan.
• Collaborate with internal and external parties to deliver solutions within minimum time frames.
• Provide accurate and timely implementation statuses and escalate issues impacting client experience or target dates.
• Support team colleagues as required.
• Identify and communicate process gaps and improvement opportunities; own improvement initiatives and be recognized by partners as a process expert.
• Adhere to all JPMorgan Chase department policies and procedures.
• Attend meetings and training as required to continue development and product knowledge.

Required Qualifications, Capabilities, and Skills:

• Experience working with corporate and/or financial institutions clients with strong client servicing skills.
• Strong verbal, written, and interpersonal communication skills.
• Project management skills required.
• Excellent time management and prioritization skills in a high-pressure, competing-priority work environment.
• Ability to work in a team environment and partner with colleagues.
• Effective issue resolution and escalation skills.

Preferred Qualifications, Capabilities, and Skills:

• Experience working with Treasury Services and Securities products is an advantage.
• A second, fluently spoken European language (French, Spanish, Italian) would be beneficial.

As a Payments Sales Manager in Payments Corporate Sales, you will oversee a team while also maintaining client coverage responsibilities. In this leadership role, you will drive efforts to sell cash management solutions, build a robust pipeline of opportunities, and manage existing portfolio business. To achieve sales goals, you will implement a comprehensive selling strategy in collaboration with Product and Banking coverage officers. This position requires strong collaboration with client service, operations, technology, risk, credit, and legal teams to optimize delivery. Additionally, you will be responsible for gaining a thorough understanding of the market, the industry in which the client operates, the client's organizational and operating structure, buying process, and business objectives to effectively position JPMorgan and its solutions optimally.

Job Responsibilities

• Leading and managing a high performing sales team to establish discipline and sales strategy for the Canada HQ corporate client portfolio.
• Working in partnership with CIB bankers to develop new profitable business from prospective and existing clients. Meeting sales and financial metrics for the business.
• Understanding clients' business goals, environments, strategies, and industry trends to better determine their requirements and identify potential new business opportunities for J.P. Morgan Payments via appropriate solution(s); traditional cash management, check clearing, trade, International payments, liquidity.
• Identify and engage clients on the various J.P. Morgan innovation strategies and products.
• Managing client visitation and contact; promoting sales through frequent client meetings and discussions covering new products, market and industry developments
• Working closely with the coverage team to drive efforts to expand existing business with current clients, providing feedback to product managers and generating cross-sell opportunities by maintaining strong working relationships with other JP Morgan lines of business
• Engage JPMorgan Payments Solutions, bankers and clients at senior and strategic levels to provide integrated treasury solutions within a consultative and client driven framework

Required Qualifications, Capabilities, and Skills

• Possesses deep knowledge and understanding of global treasury services, payments, liquidity, trade, commercial card and FX products
• Possesses 8+ years of cash management, sales and relationship management experience
• Bachelor’s degree or equivalent
• Strong relationship, creative solutioning and problem solving skills
• Excellent verbal, written communication and time management skills
• Understanding of Compliance and KYC processes
• Demonstrates cultural sensitivity and awareness
• Segment lead or equivalent management experience

Preferred qualifications, skills and capabilities

• Comprehension of the Canada Payments landscape, business needs and potential solutions (a plus).
• Association for Financial Professionals (AFP) - Certified Treasury Professional Designation (a plus)