דרושים Cust Exp Professional ב-Honeywell ב-ארהב

Principal Responsibilities:

• Oversees the development and implementation of detailed technology solutions for clients using company products, outsourced solutions or proprietary tools/techniques.
• Responsible for defining the client needs, developing a proposal to meet those needs, as well as overseeing the implementation of the complete project solution.
• Performs in both a people management capacity and a technical leadership capacity.
• Performance is typically measured by the capture of the consulting engagement and/or utilization (i.e., billable hours for the department) or performance against budget.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
• Manages operational and product performance per customer expectations and contract.
• Drives program execution to meet desired performance as measured by defined customer service metrics and/or customer survey results.
• Develops and executes corrective action plans where performance is deficient.
• Leads cross functional program teams to achieve customer service-related objectives for new product introduction and field product related issues.

• Lead and facilitate the cross-functional process to review TIQ-based pursuit reviews.
• Institute a strong bias towards speed of development, qualification, and release to meet aggressive growth targets for service offerings.
• Establish a global service provisioning team with a culture of open collaboration, communication, and inclusivity.
• Ensure on-time, on-budget, and on-quality delivery of approved service projects/programs.
• Identify, protect, and develop critical TIQ and software-based customer service knowledge, capabilities, and provisioning across the global Thermal Solutions organization.
• Manage the program team to stay ahead of technical and commercial risks on customer service projects, including coordination of risk reviews and formulating potential solutions.
• Work closely with sales, offering management, development operations, technical/application service team, and the R&D team to regularly track customer service program progress and drive corrective actions as necessary.
• Drive continuous improvement projects and design standards for TIQ-based services to improve service performance, quality, operations, and service assurance yields, reliability, and safety.
• Travel 20% of the time.

Basic Qualifications:

• Bachelor’s degree in engineering or IT-related field.
• 5+ years of IT or software project management experience, preferably with industrial software and/or IIoT-service solutions.
• Education in business accounting and/or sales experience (Sales or Service Engineer).
• First leadership experience in an international, highly matrix organization (team or project).

Preferred Qualifications:

• MBA is a plus.
• PMI PMP certification is a plus.
• Fluent in English, written and oral.
• Experience with ITIL model for service fulfillment and/or assurance.
• Understanding of state-of-the-art IIoT infrastructure and IT communication protocols.
• High performance standards and ability to push self and others to achieve bottom-line results.
• Successful cooperation in a business environment with cross-functional interaction: Sales, Marketing, Quality, Finance, and Operations.
• Outstanding influence skills and diplomacy.
• Stress management and ability to prioritize multiple requests.
• Strong communication skills and ability to balance customer and business priorities.
• Disciplined, responsive, and reliable when committing to actions.
• Works well in a matrix environment with the functional organization.
• Financial and business acumen.
• A well-developed sense of customer value and trends in the IIoT service environment, including AI, is seen as a plus.
• Likes to develop ideas and drive continuous improvement.
• Embracing new opportunities and adaptive mindset to guide the program team and bounce back from disappointments.

• JOB ID: req484296
• Category: Sales Excellence and Support
• Location: #901, Manjeera Trinity Corporate,,JNTUH – Hitech City Road,Hyderabad,500072,India
• Exempt

End to End Fixed Asset process taking into consideration all FA Controls for additions, acquisitions, transfers, disposals.
Prepare CAPEX reporting, review, tracking and ensure Fixed Assets are created.
Ensure Asset Master reconciles with the General Ledger.
Accounting for periodic asset impairment.
Ensure SOX controls/compliance for all FA Controls are maintained.Good conceptual skills and process excellence on R2R
Ensure relevant GAAP, HON accounting policies and HGFC procedures are adhered to.
Reduce exceptions through root cause analysis and implementation of solutions.
Effective Participate in improvement reviews and projects.
Enable transformation opportunities through data
Enable visibility of non-compliances to drive compliance and aid in decision making
Review & Refine key performance indicatorsReview and work on project settlement errors and ensure no project remains unsettled.Provide support for SAP deployment of legacy entities.
Measure performance using reports against defined metrics and drive decision and results
Exposure to controls compliance for Sarbanes-Oxley, Process re-engineering & Automation.

• JOB ID: HRD9086045
• Category: Finance
• Location: Devarabisanahalli Village, KR Varturhobli,,East Taluk - Phase I,Bangalore,KARNATAKA,560103,India
• Exempt

• Bachelor's degree in media computer science or related field
• Experience in creating technical documentation
• Proficiency in web and database applications
• Programming skills in 4D, HTML5, CSS, JavaScript, and PHP
• Ability to communicate technical products clearly
• Strong writing skills for complex information.

• Proficient in Adobe programs (InDesign, Illustrator, Acrobat, Photoshop)
• Knowledge of PLM and CAD systems (Creo parametric, Siemens Teamcenter)
• Creative with a strong sense of design and user-friendliness
• Experience with AI applications
• Fluent in English; German language skills are a plus
• Willing to travel globally (10-15% of the time).

• JOB ID: req484295
• Category: Customer Experience
• Location: #901, Manjeera Trinity Corporate,,JNTUH – Hitech City Road,Hyderabad,500072,India
• Nonexempt

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.

• Processing Returns
• Customer Invoicing
• Deliver Forecast Reports
• Order Processing

• A proficient understanding of the principles and best practices in (customer service)
• Excellent team and communication skills
• An ability to take initiative and work with limited direction
• An ability to influence across a broader organization
• Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems

• JOB ID: HRD263713
• Category: Customer Experience
• Location: 25/F, 26/F Fengjing Avenue, Xixian,Xian,SHANXI,710300,China
• Nonexempt

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

Key Responsibilities

• Processing Returns
• Customer Invoicing
• Prepare Forecast Reports
• Administrative Support
• Order Processing

YOU MUST HAVE

• Recent college graduate
• English Proficient

WE VALUE

• An attention to detail
• A bias for action
• An ability to work in a team
• A commitment to discovering ways to improve service
• An ability to work with limited direction

• JOB ID: HRD260675
• Category: Customer Experience
• Location: Av. Santa Fe No 94,Torre "A" piso 1,Mexico City,CIUDAD DE MEXICO,01210,Mexico
• Nonexempt

The main objectives are:

• Create pricing and documentation for assigned contract base, accurately and on time, to ensure proposals are sent to business stakeholders on time, following GSM Processes.
• Drive contract renewals correctly in CRM with SOLs, with all data and required documentation, to ensure no delays/errors are incurred during booking
• Ownership for any changes occurring within the contract lifecycle, parts updates, change orders, cancellations, monitoring data quality. This will include the first year of newly booked contracts, which have been handed over from Contract Proposal Team.

Key responsibilities:

• Develop a clear understanding of assigned contract base
• Develop and maintain good working relationships with key personnel within relevant Honeywell teams, including Service Operation Leaders, Field Service Managers and any other supporting functions (GCC, ISLC, CPT)
• Proactively drive assigned renewals with self and other stakeholders, to adhere to renewal tasks due dates and RNOC given to SOL SLA’s
• Maintain accurate and timely information in CRM for renewals, including attaching documentation for all stages of the renewal process
• Update opportunity Next Step comments weekly for all renewals in progress and against a CSS renewal milestone
• Provides accurate updates of each contract renewal and any issues, during weekly MOS call with Service Contract Support Pole Lead

MUST HAVE:

• Bachelors Degree or Equivalent - Administrative or technical
• Fluent in English
• 5 years of experience with process controls/pricing-proposal environment
• Excellent working knowledge of Word and Excel
• SalesForce experience is preferred.
• Strong Math skills, including basic commercial awareness (booking margins, cash flow)

WE VALUE:

• Basic knowledge of pricing of a service agreements.
• Able to forge strong internal business relationships and deliver on commitments.
• Demonstrates a strong commercial awareness.
• Excellent interpersonal skills as well as good verbal, written and presentation skills.
• Ability to multi-task and prioritise work.
• Self-motivated and able to work with minimum supervision.

• JOB ID: HRD261114
• Category: Customer Experience
• Location: Av. Santa Fe No 94,Torre "A" piso 1,Mexico City,CIUDAD DE MEXICO,01210,Mexico
• Nonexempt

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.

• Processing Returns
• Customer Invoicing
• Deliver Forecast Reports
• Order Processing

• A proficient understanding of the principles and best practices in (customer service)
• Excellent team and communication skills
• An ability to take initiative and work with limited direction
• An ability to influence across a broader organization
• Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems

• JOB ID: HRD257884
• Category: Customer Experience
• Location: 25/F, 26/F Fengjing Avenue, Xixian,Xian,SHANXI,710300,China
• Nonexempt