דרושים Contract Support Specialist ב-Honeywell ב-United States, St. Louis

You will report directly to BA Canada General Manager and you’ll work out of one of our Honeywell Building Solution offices locations in Markham, Mississauga, Kanata, Lachine or Sainte-Foy on a Hybrid work schedule.In this role, you will impact the overall sales strategy and operations, driving efficiency and effectiveness to achieve business objectives.KEY RESPONSIBILITIES

• Lead initiatives to optimize sales processes and drive efficiency
• Collaborate with cross-functional teams to identify and address sales process gaps and opportunities
• Analyze sales data and metrics to identify trends and areas for improvement
• Monitor performance progress vs plans (Partner BPP) and provide guidance and support to the sales team in achieving their targets and objectives
• Ensure price lists integrity and coordinate new SKU activation process working collaboratively with offering, pricing, sourcing, and supply chain teams
• Stay updated with industry trends and best practices in sales operations

YOU MUST HAVE

• Post secondary education in business administration or related field.
• Minimum of 6 years of transferable experience in sales operation, sales support, customer support, data analytics or supply chain roles.
• Minimum of 3 years of experience in SAP environment.
• Minimum of 2 years of experience in Salesforce or equivalent CRM tools.

WE VALUE

• Previous experience in construction, building technologies or related field
• Intermediate to advance level of Excel proficiency
• Bilingual English and French.
• Strong understanding of sales processes, methodologies, and tools
• Excellent analytical and problem-solving skills
• Ability to effectively communicate and collaborate with cross-functional teams
• Strong leadership and motivational skills
• Additional certifications in sales operations or related areas is a plus
• Ability to handle multiple projects and meet deadlines
• Proficient in data analysis and pricing tools
• Passion for driving sales excellence and achieving business objectives
• Ability to lead and inspire a team towards success
• Ability to work independently and in a team environment
• Excellent communication and interpersonal skills
• Continuous learning mindset and willingness to adapt to changing market dynamics

• JOB ID: HRD259887
• Category: Sales Excellence and Support
• Location: 85 Enterprise Blvd., Suite 100,Markham,Ontario,L6G 0B5,Canada
• Exempt

The Service Contract Support Specialist will have ownership of a designated service contract base and will be responsible for driving the renewal / escalation process for those contracts with business stakeholders. They will also have ownership for any changes occurring within the contract lifecycle, parts updates, change orders, cancellations, monitoring data quality. You will report to the HBS Services Operations Leader and work on a hybrid schedule out of your local Honeywell office.

The main objectives are:

• Create and coordinate renewal / escalation process for assigned contract base, accurately and on time, to ensure proposals / renewal letters / escalation letters are sent to business stakeholders on time, following GDM Processes.
• Drive contract renewals correctly in CPQ with Operations and AMs, with all data and required documentation, to ensure no delays/errors are incurred during booking
• Ownership for any changes occurring within the contract lifecycle, add-deduct, cancellations, monitoring data quality. This will include the first year of newly booked contracts, which have been handed over from New Contract Proposal Team.

KEY RESPONSIBILITIES

• Understand assigned contracts and build relationships with Honeywell personnel like Service Business Leaders and Field Service Supervisors.
• Proactively manage renewals and escalations, ensuring timely completion and compliance with deadlines.
• Maintain accurate records in NEX/CPQ, documenting all stages of the renewal/escalation process.
• Provide regular updates on contract status and escalate issues that could impact the renewal/escalation processes.
• Validate customer POs against proposals and obtain necessary SEA approvals before proposal issuance.
• Prepare complete booking packages for financial recording in CPQ/NEX and SAP, ensuring proper documentation.
• Identify areas for improvement within the renewal/escalation process and assist in training new employees.
• Drive personal growth through regular meetings with management, utilizing SF and Power BI dashboards for task tracking.
• Typically assigned to a particular pole, handling # service contracts within the pole.
• Working hours to support ‘normal working hours’ for Pole supported – shift hours may be needed if not physically located in the Pole being supported

YOU MUST HAVE

• 2+ years of work experience in a similar role
• Excellent working knowledge of Word and Excel
• Strong Math skills, including basic commercial awareness (booking margins, cash flow)
• Basic knowledge of service contracts

WE VALUE

• Bachelors Degree or Equivalent - Administrative or technical; OR 5 years Honeywell / Services Experience
• Experience with NEX/Salesforce and SAP
• Able to forge strong internal business relationships and deliver on commitments.
• Demonstrates a strong commercial awareness.
• Excellent interpersonal skills as well as good verbal, written and presentation skills.
• Ability to multi-task and prioritise work.
• Self-motivated and able to work with minimum supervision.
• Demonstrates a high level of planning & organisation skills daily.
• Highly Customer Focused approach, demonstrating success through a ‘Voice of the Customer’ approach daily.
• Highly self-aware, recognising the impact of approach and behaviours on peers, direct reports, customers and other internal and external contacts.
• Ability to work within a remote team and support each other when needed
• Daily demonstration of the Honeywell Behaviors.

• JOB ID: HRD262820
• Category: Customer Experience
• Location: 85 Enterprise Blvd., Suite 100,Markham,Ontario,L6G 0B5,Canada
• Nonexempt