Boston Scientific GBS - Sales Operation Specialist Dalian 

China, Liaoning 

56902601

Key Responsibilities

• Supports the sales operation activities, eg. MDM, Rebate processing, capital equipment tracking process, contract management, etc.

• Ensures individual goals, SLA’s, KPI’s and OPI’s are met.

• Initiating corrective actions for incidents and errors.
• Monitors service indicators.
• Executes department strategies and activities.
• Support improvement initiatives and acheving the objectives of such imrovement projects. eg. Automation projects, system implementation projects, and process change, etc.
• Provides daily,weekly or monthly reports on activities.

• Provides frontline support for sales for critical issues and value added services.
• Analyses sales requirements and supports others to achieve anticipated results.
• Models strong inter-personal skills in communicating with the stakeholder.
• Ensure awareness and compliance with applicable standard operating procedures/DTP/LWI to meet, comply and champion all quality and regulatory commitments of Boston Scientific.
• Tracks completion of mandatory trainings.
• Responsible for maintaining the required process documents needed from operational excellence perpective (Process maps,SOP, DTP etc) and ensuring the correctness ,completeness and relevance of these documents.