Serve as a primary point of contact for customer inquiries via Zendesk (& Zoom calls as needed) ensuring timely and high-quality resolution. Diagnose, troubleshoot, and resolve complex technical issues related...
Deliver focused technical consultations to resolve complex technical challenges and guide customers toward optimal platform usage. Partner with CSMs to diagnose and create action plans for multi-faceted technical issues. Conduct...
Work alongside Sales and Customer Success as the ultimate product expert. Thoroughly understand all aspects of the Gong platform in order to explain the technology to all types of users....
Provide an exceptional support experience via email, web and/or phone for our customers using Gong product(s) and achieve core KPIs. Master Gong product(s) and provide integration expertise for 3rd party...
Work alongside Sales and Customer Success as the ultimate product expert. Thoroughly understand all aspects of the Gong platform in order to explain the technology to all types of users....
Serve as a primary point of contact for customer inquiries via Zendesk (& Zoom calls as needed) ensuring timely and high-quality resolution. Diagnose, troubleshoot, and resolve complex technical issues related...